I want to be perfectly clear and not understate the service and treatment you will receive from…read morethis location!!! Alex is an asset to this company in more ways than I personally am able to speak on I'm sure !! What I can say with certainty is Alex made a unpleasant thing (getting a storage) seamless and he knows his job so well that he didn't add not 1 small bit of stress or uncertainty to my plate. He's just good at his job! proficient with the system they use and thorough!! To me in a world of inadequate customer service and employees that seem to not even try to understand the service there customers are there to receive this guy is a breath of fresh air!!!! From a customer that isn't easily impressed I am just that !!! The service and the pricing above am beyond what I expected. !! A very satisfied customer James Monroe

My husband & I popped into A-Amerucan Self Storage on 10th st west, just to check out this storage…read morefacility. We were met by Alex (manager) who greeted us warmly. We assumed we knew what we were looking for (size-wise) but Alex knew better (definitely not his first rodeo). Alex took the time to drive us to see the size of storage shed he would recommend and then promptly search for a current special offer. We ended up renting an 8 x 20 for six months, while we prepare our 2 bed + house for sale. Thank you for your assistance Alex. We

I've moved out of town, and I forget to pay occasionally. Your employees have been really…read morenice,helpful,and seem to go over the top to help me get squared away with any problem. So thank you for that. It's huge and go's a long way. Tell them thanks again for their patience,kindness,and professionalism.

My husband & I popped into A-Amerucan Self Storage on 10th st west, just to check out this storage…read morefacility. We were met by Alex (manager) who greeted us warmly. We assumed we knew what we were looking for (size-wise) but Alex knew better (definitely not his first rodeo). Alex took the time to drive us to see the size of storage shed he would recommend and then promptly search for a current special offer. We ended up renting an 8 x 20 for six months, while we prepare our 2 bed + house for sale. Thank you for your assistance Alex. We

The onsite manager is rude and disrespectful her customer service is terrible. In all my life as a…read moreconsumer of products and services in any of Americas economic industries, never have I been treated so unfairly and what makes things worse is im actually a paying customer, so essentially I'm paying to be mistreated.

Dont waste your time. super shady. id give a zero if I…read morecould. first off, I'm the middle of nowhere. Has people living in the semi trucks and storage lockers on the property. I used this place to temporarily store a Chevy Astro van. I provided all copy's of paid registration, moving permit, and ins, after paying for several months up front they "called" (they didn't really) and said they left several imaginary messages. I just so happened to call to check on an issue and they told me they only store vehicles registered for use in the st. for a non mobile van parked in their dirt lot parking. I explained the reg was paid and has insurance as provided. long story short they tell me I have a week to go get the van, Palmdale being some 70miles from LA, the girl said the owner would contact me about pro rating the fees paid, he didn't. I just decided to go get it and let me lawyer deal with them, as I got there they were attempting to break into the van to "move it" so they said. after they didn't hear back from me, I have call logs and left several messages with both girls that work there. for vehicles, that need to be at legal to park there and have insurance since they DO NOT have the required business insurance, just park it in the st. it's Palmdale. there's parking everywhere, making this place utterly useless. Then when they break in your car YOUR ins will go up not theirs. AVOID AT ALL COSTS!!!!!

I'm a new tenant at storage solution and I was helped by both Leslie and Maribel. They were both so…read moreextremely helpful and kind. They walked me through each step and went above and beyond. Definitely grateful I was attended by the best staff possible and made my experience at storage solution so much more pleasant!

I can't say enough good things about this place. The owner was really flexible when it came to…read moreparking a GIGANTIC trailer on her property. The customer service is always great and the hours are fantastic. If you are looking for storage YOU NEED TO STOP HERE.

Setting up a reservation was so easy! They were transparent with the fees and do daily lock-…read morechecks! The facility was also clean and Esmeralda was so kind and patient with us! You also can't beat the price specials they had! We are using the service of renting the 5x10 unit and it was exactly what we were expecting :).

I just want to say, I love this place. This place is incredibly professional and clean. I had to…read moremove my mother's items to this unit in a span of a couple days. They were so accommodating, and understood the stress of my mom's rapid moving. I would recommend this place to everyone who wants a nice safe spot to place their items. The monthly payment is so doable as well! I pay for a great sized unit for a good amount. And I'll continue to pay it.

In reference to my storage unit being burglarized on 02.22.2026, the Lancaster, CA Sheriffs…read moredepartment - burglary detective has just confirmed today 04/15/2026 that SmartStop does NOT have video cameras that cover the entire property. Their camera lenses are limited to the front entry gate only! Therefore their website advertisements regarding 24/7 video surveillance is false, deceptive and misleading. It is 100% UNACCEPTABLE. Now I will move on to seeing what the Attorney General and District Attorney can do about this. There needs to be a class action lawsuit filed against this company for deceptive business practices. So many victims of burglary and theft at this facility yet corporate have still FAILED to provide adequate security and secure locks. They should be ashamed of themselves. If they do not have customers, they will not earn a paycheck or generate revenue, so the least they can do is make every effort to protect their customers instead of hiding behind their ghost line phone number and sitting on their hands doing the bare minimum then having an "I don't care attitude" and a zillion lame excuses.

My wife and I rented a unit at this facility and within a few few months the unit got broken into…read moretwice. No camera footage no security footage call the police make a report and they never showed up. Their attitude is sorry for your loss. Oh well!!!! $200 a month and hope for the best. . The smartest thing I did was move out of SmartStop

This storage has a convenient location, many small units with direct street access, Sunday access,…read moreand a friendly manager named Christina) Cons: the password is complicated and hard to remember.

I've spent 8-10 years here and it is wonderful with the new management…read more The costs are fair to high when compared to other places.

Sarai was very kind and professional she followed up right away and assisted with a storage unit…read morewithin minutes. Definitely give them all call promotion prices are fantastic here you won't be disappointed! Thank you.

Doesn't matter what's wrong after 8 years and NEVER can call and speak directly to the office????…read moreInstead you get a call center with NO KNOWLEDGE. Time to move too many places cheaper