They have a very simple method of payment. Although my payment has gone up since I've been renting space there it is still relatively comparable to other storage in the area. For the most part the front office staff is kind and understanding. read more

Great service! Let me use a truck for free to help move. Couldnt be happier with them. They provided everything I needed and answered all my questions. read more

This was my first time putting my things in storage, and Edith was available to answer any questions and help make every step in the process easier. She is honest and clear, and so reliable that I felt good about using this business. read more

Easy, quick and convenient. I would recommend this storage facility. I was shown the unit quickly. Seems to be quite secure. Unit is clean.

WORST STORAGE UNIT EVER!!!! Managers are rude, even worse, the Owner (Ben) is selfish, and argues with you instead of empathizing and willing to remedy a situation at hand. They have terrible customer service skills, and should be out of business. In this type of economy, you would think they would like to keep their customers, instead the owner (Ben) thinks he is better than everyone. Look elsewhere for your storage needs! Hopefully they don't last... So many other storage units are more deserving of peoples business, definitely not this one! My advice: Vacate Immediately &/or do not consider!! RUN for the hills!!!! read more

Extremely friendly staff who always empathizes with their customers. Storage is also ensured to be safe & under control. They also have a moving truck available which is extremely convenient! What more could you ask for! read more

Very clean and secure, I will definitely use them again when I need something stored hands down!! The only downside is the hours you are allowed to have access to your stuff, pretty limited read more

I love these guys. Have had my stuff there for a couple of years now and the front office folks are always friendly to me. I rented out their truck once before and it was clean and in good working order. The facility in air conditioned and clean. Also, it has short hours, so you need to plan your trips accordingly - but I like this because it means there is less opportunity for your unit to get broken into. In 4 years, I've never had a problem. And they are CHEAP in comparison to other places I've checked out. read more

I ended up using some other place due to a problem with their phone service and no rate info. It was a stressful day and I felt like complaining. To their credit, after I left a poor review, he got back and apologized. That's appreciated, especially since I could have been less inflammatory. Thanks! read more

Love this place, max points for convenience, cleanliness, accessibility and security. Also the range in storage options and prices fit any need and the staff are professional, kind and super helpful. I'd come back for storage and recommend anyone. read more

These people could not be any more accommidating, helpful, and fair. It has been a pleasure dealing with Edith and the nice folks here. They have gone above and beyond to help in everything required. I will always do business here when the need arises. Awesome experience! Thanks a million AAA! read more

Great storage. They are very friendly and maintain the facility well. Very secure storage facility that exceeded my expectations. Keep up the good work!!! read more

This my 1st time renting out a storage unit. Extremely pleased with the service. Security cameras in the facility which makes me feel safe when I had to in to storage unit. I would highly recommend this place. Customer service pleasant. read more

Great service and facility! Aside from the easy access/location and clean premises, everyone has been so helpful and accommodating with my needs. Their prices are reasonable, and they even provide free usage of their moving truck. Edith assisted me in getting a great rate for my unit, and even helped with a discount when I had an issue on my vacating day. I will definitely utilize them if I have to obtain storage in the future, and recommend them to anyone in the LB area. read more

Love this location and the people who manage it! I've been here for a couple years. Great place for storage!

Very impress with the quick response when I requested a quote. They had the storage unit i was looking for, I was help by Edith very nice and professional. I would recommend this storage Facility. read more

I so love this place, friendly people, great staff. Location is secured and this is my 2nd time I use them. Josie

I currently use AAA self storage and the employees are very friendly and helpful. The prices are affordable and signing up is quick. The only two things that I could complain about are that I cannot access my storage unit after 6pm weekdays/5pm on weekends which I guess could be considered a good thing for security purposes. The other thing is when you borrow dolly carts you have to go thru a door to the main elevator and to return the cart the same door is locked which forces you to go back outside around to the main lobby to open the door. Some minor inconveniences but I would still recommend them. read more

I heard from the insurance company since my first review, guess sharing experiences has its rewards...the insurance is not a fraction of what I lost, we'll see when its all said and done. read more

Love this place, max points for convenience, cleanliness, accessibility and security. Also the range in storage options and prices fit any need and the staff are professional, kind and super helpful. I'd come back for storage and recommend anyone. read more

Karen is awesome!!!! Very friendly and personable. I really enjoyed talkin to her and doing business with her. Very pleased with the customer service. Give KAREN a raise! She deserves it. Im happy with everything. She was good at explaining everything and made it worth it. Recommend this storage company. Excellent service!!!!!! read more

Last week I traveled to California for the first time to close out my late husband's storage unit. I had no idea what was in the unit, I hadn't the slightest clue if I had the key or what it would look like if I did but I live in Michigan. Traveling 2000 miles with only 4 days for my sentimental self to sort out my late husbands belongings added to my emotional strain. For the past 3 years, although occasionally late....very late, I have called every month to make a payment. There were months i struggled to make payments but I was paranoid that the unit might end up on storage wars. The first month after my husband passed away, I was distraught trying to explain what had happened and scrambling to get the information I needed to take over making the payments. Thank God for people like Edith. She answered my call that first month and handled my concerns and distress with genuine care, empathy and professionalism. When I arrived in California I became a bit emotional and lost my composure driving to the unit. I'm not sure if anyone could tell by the time I walked into the office but I was relieved to hear Edith's familiar voice. She greeted me as if I was a local frequent customer that she had met before. I was so impressed with her personability and immediate recognition of who I was. It amazed me how instantly she acknowledged that she knew my circumstances and made me feel more at ease. I introduced myself officially and expressed my sincere gratitude for all of her help over the years. Especially with the reassurance that the unit wouldn't end up on storage wars on the months I needed to make a late payment. It was great being able to put a face to the voice. Another staff member, Tony, was also incredibly helpful and kind through out the entire process. Top notch customer service, which for me is key. Aside from the wonderful staff, the units are well managed. It is a large temperature controlled facility with indoor units. (I've moved 14 times throughout 4 different states, these storage units are great!) The unit hadn't been opened in 6 + years but with it being indoors and temperature controlled, items are spared from effects like humidity or extreme heat. Both of which can easily take their toll on wood items or vinyl records. Another bonus, the storage facility has all of the items you could need at your convenience: packing boxes, packing tape, sharpie markers, furniture covers, zip ties, dollies, freight elevator for 2nd floor units...AND a moving truck (with great rates) Plus, if you get caught up in life and miss a payment, a text reminder will be sent. All around this really is a great facility. I would recommend them to anyone looking in the area. Edith if you happen to see this, thank you again for your kindness and compassion. It may not seem like much, but your help to make that as easy of a process as possible means the world for me. I wish you all the best of luck. Sincerely, Former tenant of 214 read more

No other complaints except that I am going to have to find another place. The hours are too limited. The only way I can visit my unit is to take off work, They are only open bankers hours and closed ALL holidays sometimes for 2 days. They aren't willing to hire 1 person to sit at the front desk to at least to 10pm or early at 6 am to be a better more convenient service escapes me, it's just cheap in my opinion. No lighting in the unit either another minus. read more

This is my 1st time renting out a space. Ofcourse like a normal person would do, I went online tried to find the best deals around town. I went to atleast 5 different places here in Long Beach, and I was not satisfied at all. Everywhere else is dirty and you would never trust them with your belongings. Then finally if found AAA storage, and when I 1st walked into their office I already knew that I would be renting here. They're office was clean and very pleasing. They're staff is amazing. From manager, employees and even the guy that helps clean around the building, they give exceptional service! Totally would trust them with my stuff. And to tell you the truth, at 1st I thought maybe I they would be pricey, but definitely not! Totally affordable! Paying maybe $5 to $10 more than the other dirty places is worth renting here. I've been here for more than 3 months now, and every single time I come, they are always nice and accommodating! Just because you're already a renter they don't treat you any different from the 1st day you come. I would definitely recommend this place, don't even try to go looking around for some other place read more

Miss Edith is a joy so nice with her little self the facility is spotless I have never been to a storage where the floors are sparkling. Lol but it is Clean clean clean!! Great prices convenient and CLEAN They get a 100% A+ from me I'd refer AAAstorage to aaaaany and eeeevery one. I called several storage places and they swore I needed some huge unit for a living room and bedroom I called Edith at aaa she was honest very helpful and kind she told me oh no u don't need a big unit that and if u do need a bigger unit we can just upgrade u. public storage had me getting a way bigger WAY more expensive unit with all these extra fees Edith quoted my price with everything included so no sneak up prices once u get there. All of the stuff I had fit perfectly and I was able to add more than I thought. And for a great price. So if ur wondering how this storage is its awesome. Thanks Edith for a great customer experience read more

Our company has 14 units here and have been doing business with them for over 10 years. Amazing staff, friendly and helpful. The facility is always very clean and safe. Doors are secure and security cameras monitor the premises. Highly recommended. read more

Amazing service!! I just moved my stuff in this weekend and I could not be happier. I needed a rental unit very last minute, and Edith was a dream to work with. She set me up with a unit immediately with a great deal. The unit is great, the facility is clean. Love that they have carts you can use to help load. I am so happy! Thank you! read more

Very helpful front desk service! Clean, secure environment with a great range of unit sizes and prices.

My friend recently rented a storage unit from here. I was impressed by the cleanliness of the facility, storage units are very spacious and GREAT customer service. Edith and Tony were very helpful. Monthly rates are reasonable, as I am considering renting a storage unit from here myself. read more

I been in hard situations in my life, but nothing compared to what I lived in the last two years, after I worked for 30 years in " Long Beach Memorial Hospital " I lost my job duo to my legal status, I also lost my house, but my major painl was the lost of my "FATHER" three months after the Doctor diagnosticed with cancer in the spine! Three days after my "FATHERS" dead my wife & me recibed our "Permanent Resident card" so we could go to Mexico to see my Mother and help make the $ituation a little ea$y... Back from Mexico I had three days to moved out of the house that we lived for 22 years & "THANK GOD" & "AAA storage" make the things easy for me ,haveing three places available in such a good place where my furniture& personal things won't get damage or stole beacuse the grate security system & the a/c system , but the best part is the employee's, that I'm pretty sure they don't get paid for the words of encourage that they give you & how much they help you in the hardest time in your life , specily I THANK GOD for Melissa!!! She make the difference in that place & she put the right words in my head to get up when I was down! THANK YOU! AAA storage I highly recommend this 5 stars & grate place to every body! read more

We found this place on Yelp based on the positive reviews. The staff are wonderful. Very kind and helpful. We moved in with ease. Annie helped us and was wonderful!!! read more

Amazing place! Super friendly office staff who made he whole renting process easy. Facility is super clean and secure. Highly recommend!!

I've had my storage unit for a month now and I'm very happy with the location and ease of getting to my unit. The staff are very nice and helpful. I feel comfortable leaving my belongings there. Excellent price for what you get. read more

ive rented a unit at aaa quality storage since 2009 it was newly built around that time.....the facility is very clean and well maintained!! the staff members are very profesional, kind, & very helpful. my overall experience is awesome & as of 2015 i still rent a unit at aaa quality storage. thank you aaa quality storage for providing great service!!!! erica read more