I have used AAA lock before and also go to the AAA store in Menlo Park for copies of keys, etc. My key was not working for my front door. I called AAA early in the morning and they responded quickly by sending Chris to solve the problem. He just needed to replace the key (made an extra one for me) for no charge. He was very pleasant and very accommodating. read more

My go to for door lock repair. Been using AAA for 40 plus years for a commercial building and they provide great customer service. Thanks and keep doing what you do. read more

I needed the locks changed at my business. AAA was able to schedule me soon after my call. Their service was efficient and the tech was very knowledgeable. Great communication the whole way! read more

Went in for a replacement key on the tailgate of my company truck, Joe and the guys came through and got me working safely again. Always my go to for repairs! read more

This company is A+ and we have used them for our Glenview homes often in the past. For our newest residence, we needed a new garage door lock to replace one that locked itself frequently. Geoff arrived and was able to fix our present lock so that we did not have to buy a new one. He also took a look at our Pella sliding door to the patio which we could not open. He showed us the special locking features of this door and we are so happy knowing that it does not have to be replaced. Also, he looked at a garage window that would not lock. We were able to inform our handyman, who fixed the window based on Geoff's experienced knowledge. In an emergency, AAA also succeeds in helping customers. One of us was locked in a room and the door would not open to the hallway in the house, When I called the office, AAA was able to help us work through what to do with the door knob so that the door opened. We were so happy with their service! We will use them again for any locking (or unlocking) needs in our home! read more

My husband drop off an old lock that was not working. He asked if it could be fixed and if so he would need keys. He picked it up they told him was fixed. We installed it it didn't work. We called them and they wanted $75 to come out and couldn't guarantee it would work . They would not credit anything. When he picked up the lock they made a point of saying they would not charge for the bag. They took advantage and did not care. read more

Super rude, stay away. Went in to buy a safe. Waited for 10 mins while being ignored by the staff. Decided to leave, run another errand and come back when they were less busy (they weren't really busy, two of the tree employees weren't helping customers or doing anything). Then came back was spoken to very rudely, said I'd come back later to which he said "good" super sarcastically. read more

Needed an extra key. I arrived 5 minutes before closing one guy was inside and the door was locked. I knocked on the door but all I got was a hand gesture to go away. read more

A locksmith at a different place looked at my broken/twisted key earlier and said that it was absolutely impossible to make a copy of it and offered to have my lock re-keyed or replaced. The locksmith at this place was able to make a copy of my broken key and got me out of a real bind. I think this guy has a little bit of magic power. He was polite, helpful and very quick. He didn't even charge extra! He kind of saved me. read more

I recently moved to Glenview and called at the recommendation of my realtor. There was some initial confusion with when the locksmith would arrive, but once he did, he told me that I did not have all the correct keys for the three doors I needed to be rekeyed. I then put each key in each lock and showed him that I did (careless?). Hours later he says he's done and charges over $200 (pricey?). I go to leave, and the garage handle comes off in my hand (lousy work?). It took two more visits to get it corrected, and the man became rude and abusive and said I was lucky that he returned and my handle was at fault (offensive?). The whole ordeal took until 4 pm, and I would highly suggest you go elsewhere. read more

You know, sometimes, when you walk in a place at 4:57 (which closes at 5) desperate to get the one thing you didn't have time for at work, you don't expect to come in for a laugh. Here? I did. AAA has some people who are real characters, who brought some light humor when I brought in some keys to be done at the last minute. I have to give them props for that.l read more

I have been up to the big box hardware stores multiple times trying to get keys to work, and there was always some issue. AAA looked at the key they made and right away knew what the issue was. They were professional, efficient, and reasonably priced. read more

Great and prompt service, friendly staff. Luis is a gem. Would highly recommend.

Rented a Uhaul from this place and it went smoothly enough until I got in the truck and noticed there was no gas in it. I asked if they could put a little gas in there because the needle was clearly on E and I didn't know how far I could drive the truck. They told me to just bring it back with no gas, that's how U-haul works. Unbelievable. read more

These guys are the best they'll bend over backwards for you and they know their stuff. I've used them for big projects and small!

i was scheduled for the technician to come out last week and i waited all day. He called at the time he was supposed to arrive to say he was not coming. What a poor business practice! i called the office and they gave me bad attitude also. I would NEVER call them again. If i could give -0- stars, i would. read more

We called to have our locks replaced. Anthony from AAA Lock and Key was very responsive and did an excellent job. Don't know why there were so many negative reviews. read more

Horrible service - direct from the owners. How will any AAA employee treat a customer properly when the owners treat their customers so poorly? Never been so abandoned by an organization - especially when dealing directly with the owners. Owners provided no resolution other than that I should "try down the street". Not sure if lazy or indifferent but there was a clear problem - their fault - but the entire sum of their initial resolution was to leave me a voice mail saying - I needed to solve the problem. HORRIBLE, AWFUL, TERRIBLE, DREADFUL, APPALLING, HORRIFIC, HORRENDOUS, ATROCIOUS, ABOMINABLE, DEPLORABLE, EGREGIOUS, ABHORRENT, UNSPEAKABLE, ETC. read more

They did their job, quickly and efficiently. No frills but they get the job done. Call em' and they get er' done!

I was in there yesterday getting a key cut. I won't be going back, not because of the service but because two workers discussing "raising alarm bells/living in America and dressing like a terrorist/wearing bed sheets and towels in public". Made me really uncomfortable. read more

Called to see if we could get someone to come out to help us with some locks. I explained the situation a few times, but the dispatcher just couldn't get it. I asked if we could just put in for a service call to have someone come out to our place of business and the woman I was talking to said a tech would have to call us to determine exactly what we needed before coming out (why? Just send someone, we know there will be a charge, just send someone). No one ever called. We went elsewhere for our business. read more

Called this outfit down the street from my house June,2016 out of convenience. They claim they have been in business for 46 years hard to believe ! Guy took the entrance door lock apart and fixed a broken spring he said. $120 chge ok for the time spent. Problem solved ... NOT really .Tried entering the other day and key didn't turn the lock to engage it. Called Fri and left a call back number.No call Mon so called again and the lady said she would look up the service number and call me back. She did and told me that the original tech would call me back but said he at the time said we would need. New mortise lock if rest doesn't work ($650)... no such luck never felled back . I called around got Chgo locksmiths,and called Ashland lock decided on Chgo locksmiths that simply installed a new cylinder in 20 minutes($45) so why didn't the AAA guy do that 1st.Frankly I didn't want the 1st tech to call me back I wanted someone else.. read more

This place is a joke ! I needed to get a lock installed and they told me to send them pictures of it - which I did. After I sent the pictures they replied that they are short handed and would not be able to do it. Wasted 2 days of my time - and they advertise 24 hour service. To be nice I would say this locksmith is operated by a bunch of clowns read more

They have been in Glenview for what seems like forever. I've never dealt with the owner but the cashier has helped me a number of times changing locks, making keys, etc. After a couple of failed times at a big box chain, I decided to spend the extra 25 cents and get a key made with the correct key type. read more

Awful. The woman who answered the phone must have graduated from the "Soup Nazi School of Customer Service." The tech must still be a student, be cause he wasn't nearly as bad, but repeatedly told me how busy he was and that he didn't have a lot of time. It was a straight forward rekeying of three locks on a house we just moved into. Now I understand a rekeying does not include repair, but within two days one of the locks was inoperable. I'm pretty sure the condition was pre existing, but he should have at least told me and let me decide if I was willing to pay more to have it fixed. Another lock was so full of gunk, I could not use the latch from the outside. Again, he did not cause the gunk, but how can a locksmith rekey a lock without lubricating it? Seriously, even my 5 year old daughter knows how to use WD-40 on a lock. To top it off, when he called me for payment he said I could either give him my credit card number over the phone or call the office. I asked which was easier for him and he said it didn't matter. Of course when I told him I would simply give him the info he sighed more dramatically than my aforementioned 5 year old. I don't understand how this place is still in business. read more

Stopped by today for something quick. Handled efficiently and I was in and out in just a few minutes!

mean, nasty owner. Said they would be there at 9 AM at 10 I called and lady said it would be 15-30 mins. At 11 I called again and asked to speak to owner. He swore at me and told me to call someone else. SO I DID read more

Woman was very rude when called. Would recommend Rite Lock in Skokie or Johnson Locks in Evanston instead. They are way more professional.

Great customer service and a job well done! Just had several old locks replaced in our home and already feel safer! Thank you AAA Lock And Key! We will definitely be back in the future. read more

Terrible customer service, and I didn't even get past the phone call. Called in twice (once to check availability, the second to make an appointment). Both times, ended up speaking to two different very rude women..sarcasm and attitude galore. Ended up using a different locksmith. read more

Terrible customer service. I walk in counter guy just stands there looking down. So, I stand there and wait for him to say something like "How may I help you" instead he looks up and stared at me. So I say "Can you help me" After 2 minutes of me wishing I never walked in he takes lock to fix. Comes back and says he can't do the repair. I asked him if he can do something that I knew would work. Because years ago I was a locksmith. He just hands it to me and left. No more conversation. gone If there ever was a business that should go out of business this is the one. read more

Stayed home all day. Promised to come by late morning or afternoon. Called back at 3:30 and they told me I was next. Called at 4:20 and told me they had called with no answer and moved to next appointments. I had a break in my house the prior day and really needed the front door locks. No apology. Argumentative. Do not recommend read more

This is the first time I have yelped, as I have not had service bad enough until now. Absolutely agree with previous reviews that the woman who answered the phone was rude and completely uninviting. It was certainly noticeable. A locksmith was sent out within hours today, which was nice, but he was ridiculously bad. I believe his name was Luis. He looked at the lock for two minutes, took a picture of it with his phone, and told me it would be about $650 for a new lock. I purchased the current one at Lowes for $125. It would not lock and I thought he would actually mess with it to see what was wrong. He really only touched it briefly once and said I needed a whole new lock. It was completely awkward, and at one point I thought I was being punkd. He literally left 5 minutes later. After he left, I messed with it a bit more myself and got it unstuck myself. Lock apparently did not need to be replaced. REALLY AAA Lock and Key, REALLY?? read more