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    Expert Lock & Security

    4.9 (162 reviews)
    Open • Open 24 hours

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    Response quality

    Excellent

    Response time

    1 day

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    Recommended Reviews - Expert Lock & Security

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Photo of B D.
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    6 months ago

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    2 years ago

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    9 months ago

    Great service, responsive, fair pricing, and friendly. Highly recommend. Would use again.

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    1 year ago

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    2 years ago

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    1 year ago

    Excellent service, quick response and showed up providing the service that I needed with no wait. will definitely be using him again!

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    2 years ago

    Gary rekeyed my new home. He was quick, professional and answered all my questions. I recommend him for any security needs!

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    2 years ago

    Gary was professional and very helpful in changes all the locks to my property. Highly recommend his services!

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    2 years ago

    Came to Northbrook and rekeyed all our locks. Quality service and reasonably priced versus other locksmith. Thank you!

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    7 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Great job Gary - thanks for your help - you were prompt and professional - will call you next time too!

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    5 years ago

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    3 years ago

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    4 years ago

    If I could give 6 stars, I would! Gary is very responsive and professional. The job was done quickly and correctly! Very pleased!

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    4 years ago

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    4 years ago

    Highly recommended. On time, efficient, helpful, reasonably priced. Gary does a great job. Thank you!

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    11 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    Gary N.

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    5 years ago

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    Gary N.

    Thank you, it was a pleasure to be of service to you.

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    8 years ago

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    6 years ago

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    Gary N.

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    5 years ago

    Gary was highly responsive and did terrific work. Fully recommend him!

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    Gary N.

    Thank you for your kind words.

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    9 years ago

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    Gary N.

    Thank you, Josh, it was a pleasure.

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    6 years ago

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    4 years ago

    Gary is professional, prompt and hard working. Highly recommend.

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    5 years ago

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    4 years ago

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    8 years ago

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    Page 1 of 5

    Ask the Community - Expert Lock & Security

    Review Highlights - Expert Lock & Security

    “Gary is a true professional and his wealth of experience helped us make the best decisions for our smart lock setup.”

    Mentioned in 131 reviews

    Read more highlights

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    Secure 24 - ADT Authorized Dealer

    Secure 24 - ADT Authorized Dealer

    (50 reviews)

    Goose Island

    This company is completely dishonest and operates like a scam. Do not trust them!!…read more From the start, the sales experience was extremely unprofessional. The representative who came to my home was rude, aggressive, and repeatedly pressured me to purchase additional equipment, and leveraged my being a single woman living along to make me feel unsafe in an attempt to purchase more equipment. Customer service has since been terrible. They sent me to a debt collection agency and have no proof to substantiate it, despite my having automatic payments set up making this impossible, and are unwilling to help me resolve the issue. When I called to speak with billing, my first call was connected over and then rang through to voicemail and the mailbox was full. On my second call, a representative refused to help, only saying I needed to work with the collection agency, and then literally hung up on me. On my third call, it was presumably screened using caller ID so my call was not answered. On my fourth call, blocking my phone number, I reached someone who was friendly but had no knowledge of the issue and could not provide answers, other than continuing to say the manager was unavailable and I'd have to work through collections. Despite multiple requests, I was never allowed to speak with a manager. I was repeatedly told that a manager named Dylan was "on customer calls" and would need at least 48 hours to respond. The lack of transparency and accountability is concerning. There is no paper or statement trail they can provide, other than stating they sent me a text message (!!!) as proof regarding this issue, despite reporting the issue to a debt collection agency, which is now significantly damaging my credit score. When I contacted ADT, they acknowledged that my account had a zero balance. Despite admitting I owed nothing, ADT cannot help and Secure24 has refused to correct the inaccurate credit reporting. Instead, they told me to resolve it with the credit bureau. If it weren't for the amount of money I spent on new equipment, I would end my service with ADT and this company immediately, and i still may rebuy everything elsewhere just so I don't have to do business with these people again or give them any more of my money. The equipment is always down, doing a software update, or something to make it appear offline, and not actually even working anyways! Do not do business with this company. They are untrustworthy, disreputable, and willing to damage a customer's credit while refusing to correct their own mistakes.

    Sales people just lie to close the deal. I asked about features that were a must have and come to…read morefind out later not one feature is offered in the app. Do not use this company

    Expert Lock & Security - locksmiths - Updated October 2026

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