Technician was prompted and arrive on time. Very descriptive with products and accessories need to secure a property on the market for sale. Upon departure, Luke guided me in disarming and arming the system with my phone. Luke did a wonderful job and I would refer him for service on my other properties. read more

This company is completely dishonest and operates like a scam. Do not trust them!! From the start, the sales experience was extremely unprofessional. The representative who came to my home was rude, aggressive, and repeatedly pressured me to purchase additional equipment, and leveraged my being a single woman living along to make me feel unsafe in an attempt to purchase more equipment. Customer service has since been terrible. They sent me to a debt collection agency and have no proof to substantiate it, despite my having automatic payments set up making this impossible, and are unwilling to help me resolve the issue. When I called to speak with billing, my first call was connected over and then rang through to voicemail and the mailbox was full. On my second call, a representative refused to help, only saying I needed to work with the collection agency, and then literally hung up on me. On my third call, it was presumably screened using caller ID so my call was not answered. On my fourth call, blocking my phone number, I reached someone who was friendly but had no knowledge of the issue and could not provide answers, other than continuing to say the manager was unavailable and I'd have to work through collections. Despite multiple requests, I was never allowed to speak with a manager. I was repeatedly told that a manager named Dylan was "on customer calls" and would need at least 48 hours to respond. The lack of transparency and accountability is concerning. There is no paper or statement trail they can provide, other than stating they sent me a text message (!!!) as proof regarding this issue, despite reporting the issue to a debt collection agency, which is now significantly damaging my credit score. When I contacted ADT, they acknowledged that my account had a zero balance. Despite admitting I owed nothing, ADT cannot help and Secure24 has refused to correct the inaccurate credit reporting. Instead, they told me to resolve it with the credit bureau. If it weren't for the amount of money I spent on new equipment, I would end my service with ADT and this company immediately, and i still may rebuy everything elsewhere just so I don't have to do business with these people again or give them any more of my money. The equipment is always down, doing a software update, or something to make it appear offline, and not actually even working anyways! Do not do business with this company. They are untrustworthy, disreputable, and willing to damage a customer's credit while refusing to correct their own mistakes. read more

Sales people just lie to close the deal. I asked about features that were a must have and come to find out later not one feature is offered in the app. Do not use this company read more

They are a scam. Customer service is horrible and are not professional. -10 They do not honor appointment times and do not care about customer satisfaction read more

Dont use them. They are a 3rd party company and not ADT. Somehow I got screwed and ended up with them. They dont do any type of onsite service calls. They will lie and lead you by the nose having you think that you are dealing with ADT but you arent. Per Mike, the person who was supposed to come to do a service call at my home had car trouble every time for three weeks in a row, right before it was time for my service call. Come on now ADT. I don't want to do business with a 3rd party anything --but ADT doesn't want to do anything about them or the poor service. DO NOT USE THEM read more

Utterly horrible. Do not do business with them. They're crooks, at best. They damaged my door and door frame installing a lock and then refused to cover the cost of the damage. I tried to instead cancel my contract and they refused that too. The "supervisor", Brian Scott is utterly useless and it took me time after time to get ahold of him just to get nowhere. Do not sign a contract with them. read more

Avoid this company at all costs. These guys are documented crooks, a reputation they carry with those in the alarm industry. Further, the man at the top, Jim Roussin is not only unprofessional--he's proud of it. Secure24 sent an installer, Darin Watson, to my 3-story house, who made several mistakes. Darin installed a tablet out of range of the main panel on the third floor, he improperly wired the system in the network closet, he misstated the capabilities of the portable tablet, he incorrectly installed the primary panel, used improper settings for the motion sensor, and he misstated the ADT downgrade policy--stating that we could downgrade anytime to non-smart features at no cost. Most of that would have been forgivable; however, when brought to Secure24's attention, they refused to own any and all of these mistakes, beginning a several-months long battle, requiring ADT Corporate to intervene and mediate, even before the Secure24 subcontract was to be handed over to them. Darin texted me that he had never installed in a 3-story home before, and that he was sorry for making all those mistakes. He owned it individually, and that was respectable. Unfortunately, speaking with the General Manager of the company, Jim Roussin, was another story. Due to Darin's improper wiring and assessment of our home's electrical system (it is a new-construction home), our Main Panel wouldn't hold power. Secure24 indicated that it would need to use a different wiring solution and potentially move the panel, but it refused to pay the cost, mere days after install. After escalating to Jim Roussin, who indicated he was the highest person in the company we could speak to, despite Darin acknowledging that it was his mistake, Jim stated that "well it's not our fault that you don't know what your home's electrical system can handle." Right--that's what we hire the installer for, Jim. Because, yes, we are not electricians. We did not choose the wiring setup, we did not even choose the panel location. Your company and your tech did. His reply? "Well I don't know what you want me to do." He repeatedly refused to fix the issue without us paying a few hundred more dollars to fix their mistakes. He laughed on the phone at one point asking us what we plan on doing since they're not going to do anything--a poster child for self-importance. After mediating with ADT Corporate, Secure24 sent out a tech 3 times, and each time, the tech failed to fix the same issue. ADT Corporate finally sent out its own techs, who had to come out twice to solve all of Secure24's baffling mistakes--they found out the installer used the wrong wire, wrong connection, and connected certain wires backwards, causing a bottleneck in power. Other issues described above were also discovered and remedied. We didn't have a working alarm system until SIX MONTHS after install. This doesn't even include being lied to about "downgrading for free," which we wanted to do, and which cost us several hundred dollars per year for services we didn't want. However, since just getting a working alarm took 6 months and countless hours on the phone, it just wasn't worth it any more to fight. Ultimately, Secure24 won. They successfully swindled us out of our money for 3 years. There's far more to this story than I can fit in a review, but please just take my word for it: Avoid Secure24 at all costs. If you get Jim Roussin on the phone, you might as well hang up. If you are stuck with this evil company, then I urge you to call ADT Corporate and escalate to the "Presidential Team." If they tell you they cannot help you because you're still under contract with Secure24 (which is NOT ADT), then tell them Secure24 has refused to respond and you have no one else to turn to--remind them that Secure24 carries their name. How Secure24 is still allowed to carry the name "ADT" is beyond me--even other ADT employees have expressed the same, and, apparently, this is not news to those in the alarm industry. Secure24 is known for their unscrupulous business practices. AVOID. read more

If I could rate them zero stars I would. Salesperson sold me on a package and when the technician finally got to my house he said it won't work and what you actually need is hundreds of dollars more. By the way, the technician was gross, unprofessional and a bully. Also, I was very specific about not giving permission to pull automatic payments from my account. And what did they do? They pulled from my account anyway. They. never refunded the "refundable deposit" either. There is so much more - but I will finish by saying so far ADT has not taken care of the issues either. So in my opinion if you are looking for home security use Ring or go to Home Depot. Run don''t walk from this company. read more

No transparency. The Secure 24 technician who installed and sold me equipment, Matt O., convinced me to purchase additional equipment, this occurred the day after I closed on my house in March 2023. He explained the 75% cancellation fee for the price of the additional equipment (which was considerably nominal) however, no other fees were mentioned. When I asked questions as I read through the contract, he quickly summarized what the contract said, which, I thought was curious but, thought that he was being forthcoming about the terms of the contract. Less that three months later, I requested a cancellation via phone call due to financial constraints as a new homeowner. I called on a Tuesday and was told someone would call me within 24 hours in which, I never received a phone call. When I called back on Monday, I was quoted one cancellation fee by two representatives then, received an invoice for the double the amount. After calling back SEVERAL times because it either went to voicemail or someone hung up on me, I finally spoke with someone who informed me of an additional charge. There has been no transparency or clear explanations throughout me service with Secure 24. Had I been aware of the additional charges, I would not have signed a contract with them especially since there is a trickle down effect where I will also have to pay a cancellation fee with ADT. I would advise anyone who signs a contract with them, or any other company, to have a lawyer review their contract before signing with them. read more

BUYER BEWARE - AVOID THIS SCAM! Secure24 will lure you in with deals that never happen, there are much better home security options out there - or just go direct to ADT! This company is awful. I bought a house that already had some working ADT equipment, they promised to fix what was missing/broken. They came out to turn on the service, but didn't install ANY of the missing or broken items. After 10 months I moved and cancelled my service with them. For canceling they want 70% for the remaining 36-month contract they force you into. This is now a major legal headache. AVOID THIS COMPANY - save yourself the painful experience. There are so many better options other there read more

These people are swindlers. They sold us us on on price and equipment exchanged for the rebate. Locked us into a 3 year contract and then claimed we got too much equipment and were going to raise the price. Then after two phone calls and two weeks waiting for the manager he gives us the "deal" of keeping the same price but taking back two cameras they willingly gave us and discontinuing our access to the ADP app. Steer clear. This company lies to get you in a contract and then changes the terms but claims you will have to pay out an early termination fee if you want to quit. read more

The Referral program is a joke. I referred a friend in Oct and she had the system installed in Oct. It was Dec. and I hadn't received anything. I called ADT's billing center and spoke to Samantha at the end of Dec. I was transferred to Rewards center (800-818-3238). They had no record. I was told to call the Redemption center (833-213-8964). They had no record. I called ADT billing again and spoke with Adrienne who said that she was going to submit the necessary documents and it is the end of January and I haven't received anything not even a postcard with a redemption number. I logged into the referral website and after the name of the person that I referred the word "accepted" appeared for the month of Oct., nothing else-no rewards listed. I will never refer anyone again. read more

Unprofessional with no accountability. Will bait and switch you with "promotional offers" at anytime. Secure 24 pitched that they would be able to takeover my existing system (legacy from previous owner). I implored them to provide an in-person consultation to confirm this would be possible. Instead they forced me into a contract without initial onsite consultation. Once the technician (outsourced by Secure 24 to a different vendor) arrived, he quickly realized that takeover was not possible and tried to upsell me on a brand new system for much more $$$. I refused and the worst part is Secure 24 tried to block me from working with any other ADT vendors or ADT direct for 6 months. Shenanigans! read more

The absolute worst company, I canceled the service and I noticed I was still being billed thereafter. They said the medical alert needs to be cancelled at another phone number which we weren't told when we canceled the service. I called the other number and canceled the medical alert yet I still got billed on my next credit card bill. I called again and the guy said the account is closed but it takes a few months to be fully canceled. The guy on the phone said I'll try to reverse the charge but I'm not sure that I can, I may need to transfer you elsewhere...it's a total scam!! Be forewarned!!! I've used the service for almost 20 years but they make it impossible to cancel ... read more

If I could leave a 0 I would. Everyone from the supervisor to the techs are complete jerks and incompetent jerks. Jim, Dillon, Dan, Savanna, Robert, and the one whose name I forgot, are the dumbest box of rocks on the planet. Don't waste your time nor compromise your business or family's saftey with these clowns. My system still doesn't work properly after less than 2 weeks and my existing inside chime on my doorbell is now not functioning at all and they are completely ignoring mine and my wife's concerns, complaints, and now phone calls. Despite the recorded reassurance of "most" phone calls "possibly" being recorded the alleged store manager is refusing to let ne hear them or even him listen to them to prove that requested the installation be canceled after the tech didn't completely set up my system after the first 6ish hours at my home I was gaslight and railroaded into "waiting until the install was "complete" to make a final decision. Lucky for this shady company they were able to schedule my install completion for well after THEIR RECORD of the 3 day waiting period My system STILL IS NOT COMPLETELY FUNCTIONING & they've already charged me for the first month! If this were my business being ran like this I'd clean house very quickly and get a staff that actually cares about my operations and customers. read more

These guys are swindlers. They installed our alarm pad and didn't tell us about the camera package. They later told us about it but said it would be $300 per camera. Had they told us when they installed the alarm pad, it would have been 50% off. The installer even told us that their office discourages them from telling us about that. We had them for the first three months of our ADT contract. They were never able to install the cameras properly. We didn't like the installer. We told the supervisor to send someone else out. They said they would and didn't. If you have any ability to avoid this company, I highly recommend it! read more

Scammers and they take your credit card information and will charge whatever they want Please stay away from them They charged twice the amount I am responsible for and when I tried to call them no response and no return call I disputed the charges and waiting what my credit card company says Please stay away ADT SHOULD LOOK INTO THESE SCAMMERS OR ELSE YOU WONT BE IN YHE BUSINESS FOR LONG read more

Tyler Godar is an amazing ADT representative. He is patient, honest, and responsive to all my concerns regarding the policy. He is one of the reason I would get ADT services because his customer services are beyond exceptional. I would rate him a 6 stars out of 5 stars, because ADT company is very fortunate to have him. If you ever get the chance to work with him, you are very fortunate. read more

This is by far the worst company that I have dealt with. They have zero professionalism, cancel appointments without notification, and does not live up to the ADT motto.  The company is not the most knowledgeable with ADT's products. They don't get the clear understanding from ADT. You/your home becomes their guinea pig. If you'd like to be satisfied with your security service always use ADT not an authorized dealer. It does not take months or weeks to get an appointment. ADT has multiple installers not 1 for your entire area. read more

I am currently fighting with them because their representative charged us over $3,000 to install a system and the company is saying it wasn't them and it's not in the contract. The system also does not work after 5 attempts by them to make it work (alarms going off in the night waking my children). They are saying that they do not have a 6 month money back guarantee like ADT says they do and they will not let us out of their contract no matter how many times they have to come fix a broken system with false alarms. Not trust worthy. Not reputable. Not competent. Terrible customer service. My recommendation, save yourself time, money, and agony and do not use this company. read more

Worked with someone here in Houston area name Brock. Did not disclose that I was on the hook for a 3 year contract! Did not honor the special that I have advertised and sold a bunch of bull that I have to pay $99 and get a visa credit card for $100 - which i have not gotten yet. I am pissed and will file a small claim against them. DON'T USE THEM read more

Scam artists. Was shown a blank signature page by the installer as he told me I needed to sign to "confirm to his bosses he came by to install today" (didn't even finish the job) and it turned out to be a 36 MONTH CONTRACT!! Lots more struggles with them (like throwing out my old equipment without first informing me or gaining my consent), but these people are here to scam you, not protect you. Jim and LaChelle even speak in ways that suggest they're used to forcing customers into contracts against their will. Even though I followed proper cancellation policy and the contract isn't legally binding, Jim and LaChelle insist I will have to pay $1,500 to get them out of my lives. Go to another adt.... or save $30 a mo and go to vivint or some other security system. These people are frauds. read more

This company is horrible and I'm not sure how ADT still lets them represent their brand after reading other reviews. We had a tech out about 2 weeks ago to get us setup. Our house has a hard wired system that has been used before and was still functional at the time of install. We let the tech do his thing while we worked from home in our office. At the end of the install he informed us that he installed a new wireless system and removed some sensors and equipment from the hardwired system at his own liberty with out consulting us. The locations the techs decided to install the sensors On the windows is on the inside so the blinds don't function properly now. The tech also sounded like he maybe had watched a video on installing an alarm system because he literally had very little clue to what he was doing. Had to call tech support a couple of different times for assistance. After all of this the next day we decided we were going to cancel because of the lack of communication by the tech and that we had holes in the wall from where he removed the hardwired equipment without our authorization in addition to now not being able to use our blinds. I've been reaching out to them for the last 2 weeks getting passed around from person to person finally got to talk to a manager about getting the equipment they removed back only to now get a response saying that it was probably thrown away and that they can't do anything about it and won't be returning anything but they want the equipment they installed back. And maybe someone in upper management will try to make it right because he can't. We now have a quote from another company to use the hardwired system but have to pay $500 to have them install new sensors and equipment that was removed by Secure24. Hoping that ADT will be willing to do something since we hired them and they decided to sub it out to a joke of a company. read more

Secure 24 - ADT Authorized Dealer - Removed hardwire device - Security Systems Near Me

They give u false information false pricing and they never answer phones. Waiting till my contract is over to be done with them. I wish I could rate zero star read more

Do not trust this company. They try to get you to get adt through them and don't explain that you are signing a 3 year contract and if you get out of it, you have to pay 75% of what you still owe. Very unprofessional. read more

I had service installed on 2/12/2022 and the technician had to come out 2 more times after the initial visit and my system still does not work. He was late all three times and didn't show up on 2 different occasions. ADT advertising 24 hour support, but they only offer support between 7 am and 6 pm. The phone number on my invoice is not valid, so trying to call them was difficult. I tried to cancel the service claiming breech of contract on their part, but they said it is not breech of contract because they are trying to fix the issue. I asked them how many times they get to "try to fix it" before it becomes breech of contract and refused to answer. STAY FAR AWAY FROM THIS COMPANY!! THEY ARE CORRUPT! read more

ADT was aware with a failure of a sensor in my home, this left us with a door entrance that was no longer included with security, however a technician was never sent out. 8 months later they still did not address the issue, they did manage to continue full charges monthly. Customers service was a nightmare with wait times and very rude when finally able talk. The transfer chain and horrible elevator music totaled 1:18 minutes to cancel and pay the cancelation fee which was nearly full cost. Please avoid this trash service. read more

I was referred to ADT by my insurance company representative. Secure24 - our ADT supplier--has been very helpful in making our cross-country military relocation an overall positive experience. We are very appreciative of Travis W., our Installation Coordinator, for helping us through our relocation process. read more

Scam of a company. Lied to get me into a contract and messed up my account with ADT which I am now dealing with.

This company is awful. They installed a panel incorrectly and didn't take responsibility for it. Avoid them at all cost.

I was referred to secure 24 by the inspection company that I used to buy my house pillars to post. The process started off well until the install date. The rep Robyn Chism has not returned any of my calls my system is not linked to my house phone (which I got for that very purpose) and I was told I would receive a 100 dollar rebate on the system within one week of service. 60 days into my service I have still not received that rebate or a simple call back to discuss the service. I'm very disappointed with my treatment. read more

bad communication, and realy bada customer service. Tech came to my house and do his part ( tech service was 100% not complain about Bob) but can"t connect monitoring service because company had issues had to come back a week later. Asked for the video service and cost, told me 399$ asked 3 times and also asked $ next day same answer but tech told me 650$ had to call the company and they insist price 650$ ready to csncel everything they agree in a price in between. Also they schedule other appt in top of mine and the tech was called couple times to rush him when cameras conection takes time. Dont believe on their offers, nothing its free The only good in the whole process was Bob the installer, very positive and hard worker, my house dont have the best attic access and he was patience and explained everything. ADT its good but this dealer are not the best. read more

Horrible quality of second rate products. I will be doing whatever I can to terminate this contract. Still haven't gotten response to my emails regarding my dissatisfaction. PLEASE DO NOT SIGN WITH SECURE 24. Go with the official ADT M service or something else. Not a janky authorized dealer who is just focused on up selling. read more

SHAME... SHAME ... SHAME ... If I could give them a minus I would. Nothing but an up-sale scam operation. When you first call them, they will promise you the World for $27 per month, but once they get their foot in the door, the pressure sale starts, and the next question is; "how would you like to pay for the $2000 upgrades?". I am like what?? wait, what happened to the $800 promotional 'of-the-truck' gadgets? and when I refused to upgrade, they even changed the digital board (which was advertised) to an old fashioned numeric one. read more

I'm sad that you can't give 1 star. I'm three months into my service and it's still not working. They claim to be ADT, but when you call the actual ADT, they aren't connected to one another. This is a scam. Do not buy from them. read more

Stay as far away as you can. They make promises and don't follow through. signed agreement in Oct of 2020 stating that they would waive the $99 activation fee and send a $200 refund check for activating an alarm in a new house purchase. After 9 emails, 11 telephone calls, and a case filed with BBB, it is March 29th and still no check. It was allegedly sent in December, again in January, February, and March....they verified my address each time. One excuse was the weather, another excuse was the mail is slow, another excuse is that the post office on their side "returned to sender". When I asked for a copy of the envelope that proved it was "RTS"....they couldn't figure out how to do that. I have copies of all the emails and recordings of calls of you would like a laugh. Since I don't think I will ever get my check, it's time to start letting everyone know what a fraud this is! read more

My experience with ADT was great! Brett the Sales Expert was very helpful, he gave me good solutions for a good price that would solving my security needs. I will most definitely refer him. read more

this company is a trash, i redirected to them by ADT, but guess what they are independent from ADT if even they are under ADT, when I stop my service with ADT and resumed it, my new service ADT resume my service but not with them, now I have to pay for this dealer for canceling my service and for ADT for my new service, just a mess read more

Horrible service!!!!!! CAN'T UNDERSTAND WHY ADT WOULD ALLOW A HORRIBLE COMPANY LIKE THIS TO DO BUSINESS ON THEIR BEHALF? I was put in touch with this company SECURE24 by my realtor right after I bought my house in Florida, by virtue of a promo email from one of Secure24 reps to my realtor. I've always been about giving new people and companies trying to make it it, so I gave them a chance. HORROR followed! After several interactions and being bounced around between sales people I ended up scheduling my appointment for Secure24 to come do the install. When the technician arrived last month he realized the 20+ DOOR/WINDOW that were negotiated as a part of THE DEAL were no longer required as the home builder had already installed them BUT the SECURE24 was not going to give my any BREAK ON PRICE. Just so we are clear each CONTACT was quoted @$90 a piece. Long story short after moving forward without any concessions AND SEVERAL HOURS LATER the tech declared that he can't finish the install cause he doesn't have the right parts and will be coming back at another date. IN THE PROCESS this gentleman completely dismantled the existing security equipment installed by the HOME BUILDER. OVEF A DOZEN ATTEMPTS TO CONTACT SECURE24 have failed. They simply don't return calls or care to!!! I've called ADT DIRECTLY to be told that they can't service the account cause SECURE24 has a LOCK on my account. Obviously THE COMPANY (SECURE24) and their STAFF is INCOMPETENT. AND THATS AN UNDERSTATEMENT. There has been NUMEROUS ATTEMPTS by me to contact them THE SIMPLY DONT CALL BACK!!! JUST WANT TO WARN EVERYONE NOT TO BUSINESS WITH THEM!!!! STILL "BAFFLED" why ADT Corporate would choose to have them as an authorized reseller! WHO ARE THEY RELATED TO @ADT???? read more

Worthless. I recently had an alarm installed with an upgraded hallway motion sensor detector. Last night someone broke into my home thru my basement door at 2:22 am (motion sensor detected) but no alarm sound!!!!!!! Lost over $4,000 in valuables. Will be contacting my lawyer for potential lawsuit for false advertising after we get my insurance paperwork In place. I had to call 911 myself. What a damn shame ADT. read more