Poor customer service and unprofessional communication. Employee was extremely aggressive.

Simon the owner came out and did a home call for duplication of high security keys. The home call saved a ton of time and it is an awesome service for the customer. I didn't even know that type of service existed. I called I got a great quote, I scheduled the earliest appointment and he promptly arrived and the keys work perfectly. Anyone can duplicate keys, it's the customer service that separates this place from the rest and that's why I give them 5 stars. Thank you Simon' read more

Great service, quick response, professional and on time. I needed an extra key for my Camry. He came the next day, on time and made my key/remote in 20 minutes. They come to your house which is awesome! He would've come the same day I called, it he didn't have the model key that I needed. Saved me a ton of money by not going to the dealer. read more

Neighbor got locked out on Fathers Day. Phone, keys, shoes and ID all in house. He came over for help and Locksmith Express was our 3rd call. Simon showed up in 10-15 minutes. I was relieved that he verified ID, took pictures of license plate and person asking to be let in. He was able to help my neighbor in record time. The cost was reasonable and based on the lock. read more

I needed an extra key fob for my car and my search led me to Locksmith Express. First off let me say I very rarely write 5-star reviews, only when a company is exceptional and It's very seldom that I come across a company with all 5-star reviews. Locksmith Express happens to be the exception. The communication between me and Simon was exceptional. I received very fast and prompt service. The technician was on time. Matter of fact, he even arrived 10min early for an 8am appointment. He was very friendly and courteous. The cost of my service was VERY reasonable. So much so, that I asked if could cut an additional key. Even with the extra key, the price was still reasonable. Simply put GREAT customer service and competitive pricing are hard to find that's why I would highly recommend using Locksmith Express. read more

So my friend had to call a locksmith to get his car opened and a new key cut after losing it at riot fest. So we call these guys and Emil (I think?) shows up and gets it open in about 10 minutes and quickly after informs us he has to cut a chip key which will take a few minutes. Long enough to have a smoke, and then we're in our way. Pleasant, professional, and timely. Thanks! read more

Very nice guy, great service, fast response, opened the door lock without any damage quickly and professionally. Thank you!

Excellent service. At 6:30 am I had locked my dog and my keys In my truck with the engine running. Called 911 first no help. Called simon and I said please hurry. 10 mins he was there and opened my truck. Thank you!!!! read more

Great work, came on time, didn't go over his estimate, corrected some crummy locks, all you could ask for. Worked quickly too, which was great because I had no time at all to spare! Highly recommend! read more

I called these guys last minute and they did such a great job I decided to write about it. They are true professionals who did not leave a mess and their rates are very affordable. As promised they showed up on time and were quickly able to get me into the home without delay. Thanks guys! read more

A SCAM. Never, never use this company. I I locked myself out . They charged me $150 for breaking my old door lock in 10 minutes and $200 for replacing it with a $30 lock. It took him less than 20 minutes to put a new lock in . read more

Typically any occasion that calls for replacing the locks is not positive, but dealing with Simon and the level of his service definitely was a great experience. Simon is not only courteous, professional but also very quick. He responded immediately and was at my home within 30 minutes. He replaced 6 locks efficiently and was done in no time. I highly recommend him! read more

Called because we were locked out of our car. He came to us in 5 minutes! He wore a mask and insisted that we all stay 6 ft from each other. He was quick and had us back in the car in under 10 minutes! I would definitely use them again and recommend them! read more

This person owes me money! I contacted this company over Yelp to get a car's key cut and reprogrammed. Though it's price was 15$ more than the other quote I got, the locksmith replied faster than others, so I just had my wife contact them when my car key arrived. The name of the person was Simon. Simon could not cut the car key properly, he tried to give some bs excuse which neither me and my wife bought it. In addition to that, he said we could get another key from dealer. No I do not need to get another key from the dealer, you have the pay me for the key that you could not cut and made obsolete by mishandling it with your cutter! My only mistake in this transaction was not being at home while all this happened. I know contractors and all service people act and talk different when they are talking to women vs men; and it can be intimidating females to challenge it. I would never pay this person full amount of $125 till fix his mistake. You got away easy by dealing with a naive person. You are not an honest service provider. Dont give that same crap excuse saying you dont charge for cutting under this review, pay for your mistake like a man. As expected, the owner just proved his ethics. This is same as calling a cleaner to your house for cleaning, cleaner can not clean plus leaves dirt and then says *well I actually do not charge for cleaning*. You are totally pathetic! You were paid for a service and it is documented in our messages that clearly includes key cutting, you trying to get out of it by saying you do not charge for it. But you broke the key! Dumbest response of Yelp ever from a business. read more

Wonderful service! In a pinch was there within 15 minutes and five minutes later I was on my way. Guy was also super friendly! Can't recommend enough. read more

Needed to have set of keys done for my car. Contacted a few companies via Yelp and Locksmith Express responded within 20 minutes which is pretty darn fast. I honestly went with them because they were the cheapest in the bunch. Turned out to be a pretty good experience. They do not have a shop, they would come to where you are for a fee which is pretty decent. The guy showed up on time has made me my keys also pretty quickly, programmed them for my Honda and everything still works perfectly well. Didn't catch the guy's name but I really appreciate his service. Thank you! read more

Locksmith Express - Keys & Locksmiths Near Me - Arlington Heights, Illinois

It's been a stressful time since I've lost my car keys, and going back and forth trying to find them and calling places to see what the process/cost would be. Finally was recommended to Simon and he came out and took care of it! Made and programmed my keys to my car. I'm grateful for his service, and efficient and peaceful work. He was so calm. He did a great job; I'm thankful. I'm also a person that really doesn't believe in giving many 5's for places but Simon would definitely get one just for how skillfully and patiently he worked. read more

I called a couple locksmiths for pricing and they beat the others in price. They were also out when they said they would, so I wasn't waiting for them. Service was great. The door was open quickly, no damage to the bolt or door. The agent who came out was courteous and professional. I'm saving their number for future. Hopefully I won't need their service, but if I do they are my go to. read more

I received a call from the GM today - which I appreciated. It's clear this company has integrity and wants to make sure their customers are satisfied. Although I still think the job took far too long and was pricey, I have updated to 3 stars because of their integrity. read more

Getting locked out doesn't happen than often so you're always worried about getting taken for a ride. Called Simon and he was at my home in 30 minutes which is pretty tough given it was rush hour. He took a look and told us the price up front and ensured us no damage to the lock so that was a relief. He got it done in time for us to get the kids to school - we were worried about missing the morning so another win for us (kids were bummed) so it worked out. Under $200 and totally worth it! Shared some funny stories about kids as well while he worked. Good times. Thanks Simon! read more

Simon came out and did a perfect job of rekeying our new house and gave recommendations on installing new door knobs when needed. He was able to change all the locks and bolts to align with one key to make things simpler for us. The prices were reasonable and we would use again when needed. read more

Saw all the great reviews here and Simon def lived up to his reputation. Hired to rekey a retail store. Super easy to set up appointment. He even arrived early per my last minute request. Made great recommendations onsite. Very professional, would certainly hire again. read more

Great service. Prompt and professional. Would definitely recommend to use again. The locksmith is very knowledgeable and friendly. Gives good service and explains all of the options available as well as giving an explanation of the issues. read more

Just had Simon come out from Locksmith Express in Arlington Heights (to Aurora) & get us back on the road in no time! He was quick, friendly, & helpful. If ever in need, reach out to Simon & Locksmith Express! Thank you Simon! read more

Simon was very helpful during a stressful roadside situation and did not stop trying to possible solutions until the problem was solved. Would recommend highly! read more

I lost my Toyota car keys on a Sunday, and was freaking out because no locksmith that I contacted was open to help until I called Locksmith express. He gave me a quote over the phone and came out to my location in Arlington heights in 30 min! On a SUNDAY. Worked quick, was very nice and polite, and I key worked without a problem! Whole process took under 10 min. I'm so glad to have done business with this company and recommend to everyone! Already saved phone number in my phone for future need. 5 stars ! read more

These guys we're awesome. I just called them for a quick quote along with about 5-6 other companies and they were the most reasonable with the most experience. We had to get our mailbox key and lock replaced after a foreclosure, so these guys were the best. Expect around $90-$140 to replace a mailbox key after calling a few companies, but these guy were able to do it for $90, so it was completely worth it :) The guy who came out showed me everything about locks, levels of security and how to secure my home better. Most importantly they were fast and did not waste any time when they came. read more

Closed on a house Friday and called Simon. Simon was able to come out same day from across town after hours to rekey our new house. Exceptionally professional and efficient service! Thanks again Simon! read more

Had lived in my new place for a few days - a rented condo. My daughter had the spare key checked out when we left late at night to walk the dog. Suddenly we realized both keys were locked inside the apartment. Locksmith Express came and did quick efficient work to get us back in the unit. No damage to the door or the lock either! Recommend them. read more

Simon helped me quickly and affordably with my Hyundai key fob. Highly recommend him. He has done 3 jobs now for us perfectly. Always on time and professional. read more

Simon was great when he helped us over the summer when we were locked out of our apartment, so when we recently bought a house and needed the locks changed I called Locksmith Express. Simon had Alex come change our locks the same day. Alex was incredibly friendly, knowledgeable, and worked quick to change all of our house locks. Locksmith Express' pricing is super fair and their level of service is great, I recommend them to anyone in need! read more

Had to do a re-key on my front door. Called to make an appt at the last minute and found them to be both professional and accommodating to my needs. Simon did a great job of handling the job and was a pleasure to deal with. We highly recommend!!! read more

I was locked out of my home on a Sunday, and arrived at my location sooner than they quoted. Fast, professional and reasonably priced. So happy they came to my rescue, I had my little boy with me, so I'm very grateful for their professionalism! read more