Around 6:50 AM today on an I-294 off-ramp, I had a very concerning encounter with one of this company's drivers. Traffic was moving quickly in the left lane, while I had been waiting patiently in the right-hand lane for over 25 minutes as part of the traffic line. The driver of a company work truck (photo attached, license plate blurred for privacy) suddenly stopped in the left lane to cut into my lane, forcing their way into the line of traffic. When he cut in there was maybe four feet in between me and the car that I had been following for the last 25 minutes. I honked to alert them to stop, but instead of acknowledging the situation responsibly, the driver pulled fully in front of me, forcing me to brake to avoid a collision. After that, they made threatening hand gestures. First a fist-to-palm motion, followed by mimicking a gun pointed at me. I don't know if this person actually had a weapon, but in that moment, I wasn't sure, and it left me feeling threatened and unsafe. This is completely unprofessional, dangerous, and unacceptable behavior, especially from someone operating a vehicle with your company name displayed. I will most likely be reporting this incident to the authorities. ( I will sleep on it.) I expect an apology and action to ensure this does not happen again. Your drivers represent your business. This type of aggressive and threatening behavior reflects extremely poorly on your company and puts other drivers at risk. read more

Great Day - Garage Door Services Near Me - Glenview, Illinois

Alex was very professional and a good person to meet up with. I had my yearly tune up and very pleased with the results.

They are the best in business. Mike from Sears garage showed up and did the service requested in quick time. I would high recommend them for any garage repair services. read more

The Serviceman Nick is an Amazing employee also Robert and I believe there are more than one the older gentleman was good and the younger gentleman as well , I had the garage door replaced in 2025 with their top of the line door brand wrong door was sent , the issue with all the company's out there they are pushy & money hungry their sales people lie and they claim they know their product it's all bull shit trust no one is my motto and trust comes after rigorous and thorough verification long story short the door was reordered and installed all they care is give me a 5 star rating ok how about knowing your product and know how to set up the manufacturers product correctly and accurately it was never set up they either don't know what they sell which is a huge mistake all they care about is the bottom line that's just not right you took the customers money but even though the door closes and opens you are a disservice to your brand to your employees & to your customers no thank you take your five star rating and put on your wall it's worthless it's all smoke and mirrors you can finish a job but if you don't finish the details what have you accomplished in my humble opinion zero ! ( Mr and misses business owners don't rush for your five stars make sure the customer knows the complete operation of any product you sell and install not just making a profit to stay in business strive for quality not lies and bull shit ! With all do respect and kindness to all ) honors to Nick ! he did the best he could ! read more

It was a fine experience but the springs were about $75 more than a local business, Ray changed the springs but then found that the door wasn't opening still so he told me it was the logic board and it would be $400 to repair it or $579 for a new system, I called a local repair company and it actually ended up being the motor which is covered by warranty and was only a house call charge, will write a positive review for the person (Matt's Garage Doors out of West Chicago) I ended up using and wouldn't personally recommend Sears after this experience. read more

Great experience, had Ray come out to repair my door. great guy and reasonable pricing. I'll be using Sears again.

This was my first time using Yelp "Request a Quote" option. Really cool as it gave the option to send your request to other local contractors to get multiple quotes on the job. Filled out my specs - aluminum double garage door had a spring snap. Went out to six contractors and got responses from all. Some gave flat rate quotes over the email, others asked for my phone number or for me to give them a call to discuss first. For the two springs to be replaced the prices ranged from $295 - $400. The lowest price used a 10,000 cycle spring. The mid and upper range used a 20,000 rated spring. One contractor didn't give a quote for the job and offered a $79 service call to check the issue :( Ended up going with Sears Garage Door. Their cost was $345 and included a 3 year labor/part warranty. There was an option for $395 for a lifetime part warranty. Very impressed with their process. Called, got all my questions answered by a dispatcher and an appointment set up next day. This morning got an email from Sears that showed a picture of the technician, Steve. I have never seen this before, but thought it was an awesome thing. Another reviewer mentioned safety. I did not have any safety worries, but I thought it was a good concept to do. Steve arrived in a marked van and replaced the springs. He also did tune-up things that were no cost (see picture for all tune-up services). Was very quick job, about 30 minutes. All in all, very impressed. I believe these springs have a very long life, but will update if any issues down the line. read more

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Calling and scheduling was easy and straightforward. Mike the scheduler did a great job providing an appointment and calling me back to confirm. Alex Vargas with Sears Garage Doors was beyond excellent! He was very professional, assessed our issue with our broken garage door and quickly advised that it was the spring. He was very thorough in his work and checked his work and other parts of the door mechanics to be sure it was fixed properly. Alex is super friendly and explains things in simple and easy to understand terms so you know exactly what he's going to do. I'm so glad they assigned him to our job. He was done in less than an hour and made everything better for us. He's a top notch expert and I'd definitely ask for him and refer him with no hesitation. I like the 3 year warranty on parts and labor too. Get it done right with Sears and professional technician Alex Vargas!! read more

They came out on time gave me an estimate Alex told me exactly what they were going to fix & told us it would take a couple of hours so we would have to make an appointment for next week which was good for us . read more

I had a garage door installed by Sears contractor Frank and 1 month later it broke. They patched it up but it remains dented and they refused to replace it. When it first broke Sears sent the Frank (the same person) who installed it to see if he was responsible and he denied responsibility and left it on the ground. I called another company Beverly Garage doors and they put the door back up and advised me that it was installed incorrectly. Then Sears came out and put a bar behind my door so that I could open it. The only reason why my door is working is because Beverly Garage Doors put it back together. Once Beverly Garage Doors picked my door up off the ground then Sears sent Frank (3rd time) to make it run. After he learned from Beverly Garage Doors on what he should have done now I can use my new dented door. read more

Very profession courteous service. Family owned . Good communication during the whole process.

Terrible company. Worst technician! Robert LaValley came out to fix our garage door which stops midway and goes back down (or up- depending). It also freezes when it's cold, Robert came out and replaced the rollers. I wasn't home the 1st time he came, but I knew it definitely wasn't the rollers causing the problem. They charged us 300.00 and as soon as it was cold, 2 days later it stopped working again. We called and they sent Robert back. I took a video of the door stopping midway and he wouldn't even look at it. I worked in retail and customer service for 35 years and have never been treated so rudely. This man should not be working with the public. He said to my husband, "My wife gets like this too" when I tried to explain that it was an electrical problem not a roller problem. This time Robert "cleared" the safety sensor beam. I told him that I knew that wasn't the problem. That was the 1st thing I had tried months back. Robert told me garage door electrical units don't stop because of the cold. So he left. Our garage door is still broken and we are out 300.00. We are in Chicago. Robert was rude, talked down to me, wouldn't listen and on top of that, the WORST technician. Sears you should do better!! And And train your techs how to fix things and how to treat customers. Stay away!!! Expensive and incompetent!!! read more

Sears Rock when it comes to Customer service and Great Work. I love that they stand behind their products. Robert La V. Thank you for serving my garage read more

We recently had to replace the motor and remote control on our garage door. We were informed of the appointment time and it was confirmed twice. Great communication and fast service. The technician was on time and his work was excelled. Highly recommended. read more

As a woman, it is important to feel safe and to work with reliable companies. My experience today was superb. I have been dealing with the issue for years and getting the run around...you need to do this and that...today DJ came, accessed the issue, gave me recommendations, fixed the issue and then I returned to remote working. I was pleased with the price, the service and the professionalism. Thank you!!!!! read more

Very friendly customer service at the beginning and from the installer. And they were flexible enough to work with me after I purchased a new garage door opener on my own. Every other listing on Yelp refused to work for customers who buy their own garage door opener motors, even if they are a professional contractor like myself. Consumerism is changing and snobby dinosaurs need to adapt. However, their business system barraged me with emails, texts, and phone calls. For appointment confirmation I get at least all 3 coming in on my business mobile when all was needed was just one message. I complained to Michael that their automated system was too obtrusive and yet I still continued to be barraged by their texts, emails, and phone calls which violates two 2001 Federal Privacy laws since 1) they do not ask you for permission before sending all their notifications and 2) then continue to send you unwanted messages after you request to stop. After my second complaint, instead of apologizing Michael condescended and insulted me, assuming that I had blocked their main business phone number prior to their second visit when in fact I had not. Small businesses should follow laws governing mobile notifications, and then accept full responsibility when they violate then instead of throwing it back at you. Next time I'd prefer to use a company with a better professional demeanor, especially after they inconvenience clients. I felt like leaving two stars but this appears to be a young, albeit inexperienced, small business trying hard. Hopefully they will learn that when their business system continues to intrude upon customers, it reflects poorly upon that business. read more

Steve K came to do maintenance on the garage doors and replaced sensors on one of the doors. He also installed the proper light bulbs for the garage door openers. Steve K is very professional, personable, and reliable. He has been my go to guy for awhile now. Thanks Sears ! read more

I damaged a garage door recently and needed quick and professional help to repair both the door and the open/close hardware. Sears Garage Door and Repair out of Glenview was just outstanding. They were prompt, they did what they said they would do, their pricing was very reasonable, they were knowledgeable, and they communicated very well. I had an excellent experience with them, and plan to refer them whenever possible. Bob H, Deerfield IL read more

My Best friend decides that my home is so beautiful, but he didn't like my garage door, because a few years back when we had a hailstorm My garage was hit hard and damaged to the point of getting all 4 sides resided and new roof, but my good ol heavy duty metal door wasn't damaged. So he sends me a picture of this gorgeous door that would go perfectly with my home, but didn't know where I could actually find that exact door. So I looked online for awhile, and found it here Michael Brownstone was so nice,helpful,and got me the EXACT door I Wanted from the picture! Then my installer was Steve K, couldn't be nicer, did an AMAZING JOB (all by himself) such a great guy and has the BEST taste in music, So I enjoyed that as well. What a GREAT experience from start to finish! Would recommend them to anyone that Wants quality and great service. Thanks guys for such a great job! Edie read more

I have been calling most of the morning over seven different 800 numbers related to supposedly reliable service companies. The only thing I received were reps not knowledgeable about garage door opener's or remotes, poor customer service & that bounced around from one phone number to another to another. Finally I got a young lady that was professional with good customer service skills and she referred me to the "Sears Garage Door" people. She apologize for the previous experiences, told me that "Sears Garage Door" people would call me back soon and that's exactly what happened. *This young man from "Sears Garage Door" at 847-730-3322 based in Glenview has services all around the (Chicagoland West suburbs, etc ). He is very professional, polite, clear, easy to understand, very knowledgeable on the in's and outs of the garage door products, great customer service. My future business will definitely be with his business for sure at one of "Sears Garage Door" two phone numbers 847)730-3322 or 630)739-7170 read more

cable on garage door broke on Saturday afternoon around 3p. Sears had a repair van on site within 60 minutes without charging any weekend/emergency fees. Very friendly, very reasonable pricing. read more

The spring on my garage door broke in the morning. I called and by noon the next day I was all set. Great communication and fast Service. Technician was quick and very professional. Highly recommended. read more

They did an excellent job replacing our 3 car garage doors. Pleasant to work with and they did a great job. Good people with attractive prices! My next project will be to do our floor and they offer a poly-urea treatment which is the best option so I'm excited to have them do it in the future. My garage is going to look top notch! I highly recommend these guys for any of your garaging needs! read more

The team was very professional and provided the options available to me. There was no hard sell or pressure, just the presentation of my options. The installer provided a call to say he was en route. The installer arrived and performed the installation with the skill of an artisan. I was surprised he worked solo for such a large task, but he did so without issue. He did a masterful job. I was very pleased with all aspects of their work. I would highly recommend Sears for any garage door service. Kudos. read more

Excellent communication, including appointment reminders and day of arrival phone call. I loved seeing a picture and profile of the tech coming to the house. I never felt pressured to buy a certain product. Very easy and pleasant service. Highly recommended! read more

Had a great experience with Michael and Alex replacing our 20+ year old opener. They were quick to respond; reasonable price (I requested 3 quotes from different vendors). They let me know the day before when they would arrive and I received a call from the technician when in route to my house. It did not take long to install. Alex took the time to discuss the installation and also talked about other options for the garage (i.e. a new door; no pressure selling though). I would recommend Sears again for installing an opener. They used craftsman equipment (same as our last). Very pleased and I am usually pretty pretty picky. Great job by all. read more

A real gentleman, Patrick. Introduced himself well, explained what he was going to do and how long it would take and did it! Great service!

I highly recommend Sears. Alex V. was prompt, very professional, explained everything, and did a great job!

Garage door spring broke, too heavy to lift to pull out the car day before Christmas Eve. Originally scheduler said earliest service would be 2 days after Christmas. Manager found me a technician on same day and fixed the problem fast driving here during snow. Technician was friendly, competent, and responsive. Excellent job! read more

Excellent service they showed up on time did the job, answered any questions I had I would totally recommend them to my mother my friends my family anybody that needs a garage door inspection. read more