Had a problem with one of our garage doors not being able to close. Contacted them Sunday night and heard back within minutes confirming they will be out on Monday. The service guy showed up in the afternoon and had the problem (old cables and both doors out of balance) fixed within an hour. Wouldn't hesitate to use them again or recommend them in the future. read more

Absolute privacy violation and verbal abuse. Avoid at all costs! I contacted customer service just to ask for their email address so I could send a detailed overview of my garage door system, along with pictures and an expert technician's report. A customer service agent named Dorris promptly gave me the email. I explicitly did not provide my phone number, nor did I ever give them consent to call me. Within 30 seconds of sending the email, my phone rang. They had tracked down my number without permission, put me on speakerphone, and both Dorris and an account manager named Kevin immediately tag-teamed me, aggressively demanding my name, full address, and details to send one of their own techs out. When I stood my ground and refused to have another repair person look at my already damaged doors, their demeanor completely changed from "customer service" to outright gaslighting, humiliation, and heavy criticism. For 20 agonizing minutes, Dorris and Kevin took turns pressuring and bullying me. I finally had to hang up when the conversation escalated into literal verbal abuse that left me on the verge of tears. This business is predatory, highly unprofessional, and has zero respect for basic boundaries or customer well-being. read more

Very disappointed with the recent service. The technician came to repair our garage door, which has a working motor, but only completed part of the job without giving us a full estimate beforehand. He fixed the cable and rebalanced the door (which may have been necessary), but then quoted a higher price mid-repair for the rest of the work--something we weren't told about up front. We ended up paying $260 for a door that still doesn't work. It felt unfair and misleading. In the future, they should be more transparent and provide a full quote before starting anything. Would not recommend based on this experience. read more

North Shore Garage Doors - Justin case there is "not us" feedback - Garage Door Services Near Me - Wilmette, Illinois

I love my new garage doors. The windows are great. Love the color. Price was better than our other estimate. Installers were very nice and did a great job. read more

North Shore Garage Doors - Garage doors - Garage Door Services Near Me - Wilmette, Illinois

10/26/2022 I hired north shore garage doors to remove my ceiling chamberlain smart system and upgrade to a wall mount unit. I got mix quote from rep over the phone and tech on-site for installing torsion conversation. And at the end of installation, I asked for assistance with activating myQ system just like I had it on my previous unit. Tech had no experience about myQ. Come to find out I was sold a basic garage motor and myQ was not compatible. When I asked to upgrade they quoted almost same price for myQ smart garage motor vs the basic unit. Why would you sell customers basic motor if the price difference isn't much ($50). I'm a contractor my self and most homes today are all myQ system so you can open your garage using your phone. I was given the run around for exchanging the unit and trying to see if a vendor will accept the exchange. Unfortunately this company is all about ripping customers and charge them arm a leg. I spend $1750 just to get the motor installed in my garage. Also they removed the old unit but never bothered to remove the old garage door sensors. So now I have 2 garages sensors on each side. I gave them the opportunity to work with me and based on my belief they had no interest in making me happy. I highly recommend all viewers to be careful what you request from this company. read more

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Very responsive and friendly. Tech came out and swapped out a broken keypad quickly and didn't try to upsell us at all. Reasonable pricing. Will definitely use them again! read more

Had to write this review based on my recent experience with John Gutiérrez from this company. I had recently purchased a house and was facing issues with my garage opener's remote operations. I called North Shore due to a mailer that had shown up in my mailbox, and John was so generous with his troubleshooting advice without trying to sell me anything. Based on his advice, the issue was traced to the lightbulbs attached to the unit; John said that LED lamps emit EMF that interfere with the remote's signals. Removing those bulbs solved the problem. John didn't get any of my money (coz I didn't buy anything) but he definitely got my admiration and gratitude. Honesty like this is very rare nowadays, and I hope him and his business all success! read more

Stay away. Their tech came to our house and charged us to reprogram our door. It didn't work, and I have since left voicemails and talked to the office...they say they will have the owner call me...not holding my breath at this point... read more

North Shore Garage Doors recently installed a new door, motor, and tracks as part of an addition and renovation on our home. Will (the owner) came out a few times to make sure everything would be ready to go when the door arrived from the distributor. The back office staff was also available to address any questions I had throughout the process. The door looks great and after a few weeks is working as expected. The business is opening a storefront locally in the near future and I think that will be quite helpful for potential customers in the future to better understand their options when selecting a new door. read more

Used them 2 times over the past month. They are very responsive. Workmanship was solid. People in the office are great. Even when something goes wrong, they are quick to address the issue and honor their original commitment. I'll use them again. read more

We had an amazing experience from the first interaction with North Shore. They were prompt, helpful and easy to work with. Our garage had been broken into and they moved very quickly to make sure we were taken care of right away. We received multiple quotes and this one was right in line with a great price. We also loved that they could install within a day. The service person that installed the garage doors was meticulous and did a great job. Overall, this was a great experience. read more

North Shore Garage Doors - After - Garage Door Services Near Me - Wilmette, Illinois

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Everyone needs to be careful, the service fee is $39. when he came, he touched the remote and the price increased to $160 within 10 seconds. This is called earning easy money without spending any effort and time. read more

I had my garage door opener replaced by them back in September of 2021. They rescheduled my appointment twice last minute. Then the person who finally showed up to install it wasn't even with the actual "Northshore Garage Door" company. It was a subsidiary company In an unmarked white van. Just three months into this new opener and it's broken. I called to make another appointment to get it fixed. They didn't even call to reschedule this time...just didn't show up. When I called to ask what was up I got the same excuse as last time...the technician had a family emergency....you might want to alternate your excuses for not providing good customer service. Wish I would have never used them. I would advise using another company! Shortly after this review I spoke with mike and he apologized for this issues and had his technician out here first thing the next day. Miles had it all fixed and ready to go within 10 minutes. Now that's customer service! read more

Our garage door spring broke, and a technician came out the next day. The service was performed, and everything seems to have been repaired well. When we received the invoice, we noticed that we were accidentally charged $50 too much, and were owed a reimbursement. The business confirmed this. However, it has now been over two months, and upwards of 10 phone calls to try to rectify this. Most of the calls have resulted in being told that it will be taken care of, and that the owner needs to approve and cut the check. Yet, as I said, still nothing has been done. The communication has been nothing short of a train wreck. It's too bad because they came highly recommended by neighbors. Unfortunately, I will not be passing along that recommendation to anyone. To update the original message above. The reimbursement was received two days after posting this review. read more

Didn't take my number down accurately. So couldn't get a hold of me to tell me the technician would be 1.5 hrs late. The technician then called 1 5 hrs later saying he would be another hour late. I just canceled. The technician said the management is very disorganized. It was a total waste of an evening waiting for them read more

Met on-site for an estimate and never heard back. Low star review for completely wasting my time

I decided to replace my Liftmaster chain garage door opener with a Liftmaster belt drive, with camera, MyQ, & back up battery. I called the company that installed the door and opener when the home was built 10 yrs ago to get a quote. I also called North Shore Garage Doors because I remembered that I had outstanding service when I had a door and opener replaced at my former home. North Shore gave me quotes for a few options. The sales person was very knowledgeable. She was able to match a lower quote and scheduled the installation to my preference. I was given a window between 10-12 but the scheduler called to change the time to between 2-4. I called at 5 to see if the installer was still coming. He showed up closer to 6 but he couldn't do the install because he didn't have the correct model on the truck. My appointment for the next day was between 8-10. I called at 11 and was told he'd be here by 12. At 12 I received a call that it was going to be around 12:30. The installer arrived about 45 minutes later. I made sure he had the correct model and the keypad. He had everything installed in just under 2 hours. He programmed my remotes and made sure everything worked as it should. He told me to download the MyQ app. Later that afternoon the installer from the previous day, Miles, was at my door. He said his boss knew he was in the area on another job and he wanted him to stop by and check to see if I was happy with the installation. I said that I was. That really impressed me. Less than a week after the install the Keypad wasn't responding. I called at 2:40 to see if they could walk me through resetting it. The guy said he'd send a technician out within the hour. Around 3:30 someone called to say Vernon would be at my house at 4:40. It's 6:10 and he's still not here. Bottom line - you absolutely can rely on good prices and competent, professional technicians who leave the job site neat and clean. You absolutely cannot rely on their arrival time windows and do not take a half day off work to get the job done in the morning. For whatever reason their time estimates are way off and they don't bother call to let you know they are on the way. If they train their installers to call the customer with an ETA when they are on the way, that would go far in ensuring customer satisfaction. I would give them 5 stars if they respected the customer's time. read more

Purchased a new garage door from North Shore Garage Doors dba Woodfield Door (West Suburban Garage Door) while not the lowest price they kept mentioning their 10 year warranty, signed the contract on 11/15/21 and it was installed by Miles 11/19/21 and we like the way he did the work and how he worked. Mid January 2022 we noticed a gap between a couple garage door panels (front of door only), we contacted them and on 1/25/22 Miles came out tried to adjust the door panels (it would not close up) and took pictures of the door and after that we received no response. Between that time and 7/11/22 we were dealing with some family issues but we called multiple times (not documented) with no call backs. Called on 7/11/22, a tech was sent out on 7/12/22 (Freddie) to review the door, he tried to adjust the panels like Miles did with no luck, said he was not sure what to do with it, took pictures and reported back to the office. I followed up on 7/14/22 and was told by Mike that was not under warranty and I would need to speak with Will (Santiago) the owner and he would have him call us when he returned from vacation on 7/19/22. I called on 7/22/22 following up since I did not get a call, Mike said he would have Will call me. Then calls on 7/26, 7/28, 7/29 with person answering phone for Mike (was on vacation) asking for Will to call me. Sent email to office@garagedoorgroup.com asking for resolution. Called on 8/1/22 Mike said he would have Will call me, left a VM on 8/2/22 Woodfield Garage door phone number no call back and as of this writing as we wait a resolution. It seems like Miles and Freddie do good / caring work. UPDATE 8/31/22 - After response from the owner finally on 8/8/22 here and phone call they were to send a quote for a new panel at the price they pay and have an installer come out to put the panel in. I sent a text possibly could save some time by switching panels since we do not know which one is possibly bad but no response to that. As of 8/31/22 I still have not received the at their cost quote for the panel. read more

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Worked with Will at North Shore Garage Door. He removed my old, incredibly heavy garage door and installed a new one. He was no-nonsense, professional, friendly, helpful, and affordable. I am very happy with the work and I highly recommend them. read more

We've moved since our last review of North Shore Garage Doors and one of our garage doors broke and we had the same tech come out, Freddy and he was fantastic. A month later, our other garage door broke (they were the original garage doors that are 20 years old) and Freddy was back and quickly and efficiently addressed the problem. He's a real asset to this company and is such a nice guy. Thank you! read more

We just had North Shore install a new garage door and lift system. Will was very helpful and came out several times to take a look at our current system and recommend options. John was always helpful via email and text with quoting, scheduling, etc. Vernon did a nice job with the installation. What I enjoyed about the experience - there was no pressure to make a sale. They respected my decision-making timeframe. Also they were flexible and easy to work with throughout the process. read more

What a great group of guys. Our door fizzled and wouldn't close and they came out the very next day. Not knowing what to expect they explained it and walked me through the whole thing. Anything g they were doing was spot on. Customer service at its finest with how nice they were. Love our new door and they left us their info to call back foe any reason. Great group of guys!!! read more

Thank you Freddy for the great service!! He is knowledgeable, courteous and very efficient!! Our door had a broken cable and once Freddy started on the job, it was clear that other parts were required. He replaced everything necessary and we couldn't be happier! Call North Shore Garage Door and they will take care of you!!! read more

It was a Friday evening, after 5PM and I heard a loud boom, sounded like someone ran into my garage door. I recognized the sound - a spring let loose. My cars were behind the door and the weekend was approaching. I phoned North Shore Garage Doors and asked for an estimate - and Saturday appointment availability. I was quoted a fair price and a Saturday appointment time. It was my first call - I wanted to check with family and friends for a reference and my brother had used North Shore Garage Doors. I called back and confirmed. Joe was the service technician - he was professional and his skills exceeded my expectations. I would highly recommend this company and be sure to ask for Joe!!!! I will be using them in the future. read more

I really like the way Will, the owner, does business. He wants to make sure his customers are happy. I called them after I stupidly backed into my garage one morning and my garage would no longer go down. They had a technician there on that same day, exactly when they said they would be there. They had my garage fixed within the hour. I felt that the technician was knowledgeable and helpful. I was a bit surprised because the price was higher than I was anticipating, but Will worked with me on that, too. He wanted to make sure that I was pleased with the service and the value. The only advice I would give is to make sure you get an estimate BEFORE the work gets done, so as not to have any surprises. Will said they almost always give estimates before performing the work, but in my case they couldn't without simply fixing the problem. read more

My garage door had been making a loud annoying sound. I called two other places to figure this out. Then I called North Shore Grage Doors. The technician came out and figure out the issue. He was very knowledgeable. Although this issue could not be fix due to the installation of the door from another company. I was very pleased with the service, and I would use them again. read more

No problem getting someone out in a reasonable time. Freddie was great, he knew wha t he was doing a nd it took him a reasonable amount of time to put in a new spring and overhaul the door. After checking the cost I found that the prices were rather high for a new spring. Not sure if I would use them again read more

My garage door broke down Friday night. I reached out to this company via their website. I had an immediate response and a quote to replace the door. Additionally the owner sent a technician to temporarily open the garage door so that I could get my car out. The new door appears like a good product and has better insulation than the one I had before. Overall happy with the product and super happy with the quality of service. read more

It's a shame I can't give them 0 stars. I had a terrible experience with this company, if you can call it that. As of last night my garage would not open. This morning (1/8) I called them for service. I was told that they were a well rated company with the BBB. I was told they would be at my home at 12. At 12:30 I called back and I was told it would be closer to 2. At 3 I was still waiting. I called and left a message. At 4 I was still waiting and called again. At 4:30, a service person showed up. He seemed totally unaware. He said he left me a message. The number he had called wasn't mine, no surprise. While I had been quoted a price when scheduling the appointment , the price the tech stated was about 20% more. That wasn't the worst of it....the tech dint have the needed parts to fix my garage. He said he was there to look at the problem, not solve it. I adjusted my schedule so as to be home....at noon, from 12-2... and then till he finally showed up at 4:30. I would imagine that there are responsible and responsive garage repair companies...this is not one of them. Look elsewhere... as I need to do. read more

I signed a contract with NorthShore Garage Doors June 6th to replace a one car garage door. The size was custom and I was told 6-8 weeks. Well it's now November 7th and the project is still incomplete. I do not recommend this business at all. I've been screamed at, hung up on and gotten the run around for the last 3 months. I'm seriously disgusted. At this point I'm going to have to start over. They took my old garage door off, partially completed the projected and I'm being told we're waiting for one panel. In the meantime I can't get into my garage so my car is sitting outside. read more

My experience with North Shore Garage Doors is nothing but positive. Will, the owner, was very friendly and informative over the phone and helped me choose the proper insulated door for my application (heated garage. The fact that the performance and price of this door, installed, was only slightly higher than the purchase price of a similar door (Clopay) from Home Depot sealed the deal. Whats the catch? There isn't one, it actually gets better. Miles was the technician who came to do the door installation (on time), he was friendly and knowledgeable, and made extra efforts to make sure that my door was well seated as to not let in daylight/air into my heated garage. You'd be crazy not to give these guys a call if you are in the market for a new garage door. read more

We've had north shore out to our house a few times. Freddy has helped us replace our sensors and motor. Just recently we were having issues with our door not closing. Freddy came out and helped realign our tracks at no charge. What a relief after being gauged by our hvac company earlier this week. Will definitely recommend them and call them with any other needs! Thank you read more

I found this company through an app I've used a few times to find repair professionals. In my past experiences with this professional technician service, the repair technician/facility has always provided me with an estimate if they were to provide services, then you add the parts, etc., with North Shore Garage Doors that was not the case. They claim their email stated that the $69 they charged me was a "service call" and that was just not the case. The technician arrived, hit the garage door opener and said, I know what is the problem, you need a new system. So basically I paid $69 for someone to tell me I need a new unit, not for a "repair" estimate, repairing it was not an option as he claimed parts were too hard to find. It took longer for the technician to give my credit card information to the owner of the company over the phone than for the him to even attempt to give me an estimate on a possible repair. I decided not to do business with this company, I sent them a text message, and their response was not to my liking. They prefer to make a couple of bucks than make a potential future customer happy. I called two other places, they sent their technicians and got two estimates, at no charge! At the end I decided the repair would be the most time.cost effective, so got a new system, and he offered to do it on the spot. The final price was $200 cheaper than what North Shore Garage Doors quoted me, even after adding the gift of $69 dollars I gave them. read more

Spring broke in my garage door. I called at 4pm and they offered to have someone here within an hour--wow! I opted to set an appointment for the following day between 2-4pm. My schedule changed, and I informed them I could be available earlier, and they were here in 45 minutes of that call. Technician was professional and fast. Cost was competitive and work high quality. I hope I don't need this service again, however will call them if I do. Highly recommended. read more

Joe is awesome! I called him to repair a broken spring on my garage door. He not only replaced the broken spring with a higher quality spring, but he took some time to adjust the door's track to make sure that everything was correctly aligned. Excellent work, I would highly recommend. read more

Initially, the install went off the 'tracks'. However, the company made good on its word and repaired the original install within a day and to my satisfaction. The installer, 'Don' was pleasant and 'John' ensured me that the job would be done to my specifications. The pictures show some of the original issues that have since been rectified. read more

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Garage needed a new door. Quoted in one day and installed the next day. Joe the installer was great, what a great guy and a hard worker. The door is beautiful I am so pleased. If you are looking to replace a garage door don't go anywhere else guaranteed to be delighted. read more

So I came home last Sunday, parked my car in the garage, closed the door, entered my house, ...and then I heard a BANG! My spring on the garage door broke, so I decided to replace the old heavy wood door rather than just replace the spring, for the umpteenth time. I went through a local directory that recommended North Shore Garage Doors. I was so glad I called them. I left my contact info on their website. Early Monday morning I received a call from "Mike" who sent me a brochure via e-Mail. I made my choice and then I spoke with "Frank" who gave me the pricing. I explained that I needed a quick installation because my old door was broken and inoperable. I was promised installation the next day. The invoice and contract was executed right at that moment , online. About an hour later a technician was at my home taking measurements. This morning I received a phone call from "Mike" who told me the technician had arrived. A lone installer named "Tim" who was "masked" and extremely courteous arrived well within my promised time window. He was also quite skilled. He proceeded to remove the old door efficiently and made the installation. Within 48 hours, from my initial outreach, I have a new beautiful garage door with terrific curb appeal. North Shore Garage Doors executed every step of this transaction with top notch professionalism! I can't think of anything more they could have done to deserve my highest five star rating! read more

Spoke with John and I have to say, I sure wish they provided the service I'm looking for. Without hesitation, he recommended another company that he thought would be of help. Great customer service - I look forward to needing their services someday. read more

Thank you Joe!!! Our garage door wall mount was defective and bottom seal of our garage door resulted in our door not shutting properly and water entering. We called and requested an appointment and Joe was out the next day. Joe was courteous and knowledgeable. Joe knew exactly what needed to be done and executed the work flawlessly. We could not be happier. Highly recommend. read more