although everything seemed to be satisfactory after having the system installed in my 80-year-old parent's new home, it was not until sometime it passed, and we became acquainted with the home security system the problems started to become apparent. The first issue that I noticed, and I had been told could be remedied with a simple phone call if we were not happy with the placement of the security camera monitoring the front of the house in the driveway you would expect that the people installing a security system would have more insight into the best angle and placement of a camera for security purposes. basically the camera was just slapped up onto the side of the house and pointed in the direction of the driveway without any thought or concern to what the camera could actually capture in way of security footage and also what was not considered was the weather and how that would affect the cameras ability to not be obstructed because of moisture and fogging of the lens from doing its job. rather than installing the camera set an angle that for example, points in the direction of the street that is the only exit and entrance into the neighborhood , the camera was mounted pointed towards the cul-de-sac so essentially somebody can pull up to our house, stopping just before our driveway hop out of the car, walk up through the rocks on the side of our property and easily enter the side gate without ever being even caught on the camera, but is supposed to be providing surveillance and safety. It only makes sense to me now of course that I have been using the app and I am very aware of the shortcomings of the location of the camera and the angle that it's pointed in that I noticed it would've been a lot smarter if the camera were pointed in the direction pointing down the street, so if someone were to do something and they were to exit our neighborhood you would have much more footage and opportunity of capturing information like a license plate, etc. where the camera is currently placed. You pretty much will get a super fast clip of the side of a car driving by right in front of our house and really no opportunity for a license plate or any usable information and that's only if the vehicle passes into the cameras vision because they very easily could just avoid that and pull a U-turn right before our driveway and never even be picked up at all. but like I said, the guy who installed the system said that this could be changed if we weren't happy with its location simply by making a phone call to customer service. welcome to find out that is not the case at all. In fact, we have our Internet service provider switched to a better connection with fiber optics, and when we contacted customer service at AAA smart home security to inform them of the change and to get everything back online for the security system we were told that the camera placement if we wanted to change would cost over $150. this is aggravating to me, and I feel as if they've taken advantage of my elderly parents, which is why I'm leaving this review let's also not forget to mention the fact that the doorbell camera which has never worked correctly has now decided all on its own to ring the doorbell anytime it senses something moving and its vision line. This is getting old very quickly. It rings every time somebody is entering the house with the code and nobody even touches it. It rings when a car drives by it when somebody walks by it over incessantly when somebody actually walks up to the door and never actually touches the button to ring the bell. at this point, I told my father we should just stop paying for the service because I'm ready to rip the doorbell thing off of the wall because if it keeps doing this ringing thing, I'm going to go nuts and apparently customer service really doesn't care because apparently why should they? They don't have to deal with it and now I'm of course, reading from others reviews that this is a common problem that happened sometimes. at this point, I would rather be surprised by a burglar and mugged, raped and robbed and murdered. I think that to continue with the insanity of having a security system that really isn't secure at all. I realize that some people may not have the issues I've had or my family has had with having this home security system put into place and monitored through this company, but that has not been our experience so a buyer beware and I guess since we are living in Reno, it's a gamble and on this one we lost big time! read more
