GREAT GREAT service. We are extremely happy with the new system and the tutorials that the techs gave us " old timers" to get up and running. SAFER home now. So happy. read more

This is major seniors customer rip-off This fraudulent service charging for faulty dysfunctional components and alleged monitoring that exclude monitoring all exterior perimeter cameras How do they expect to deter and alert intrusion if none of the working cameras are not monitored although they charging providing false sense of safety and security read more

They suck. I just switched internet to go to starlink and all the video equipment will not connect now. They want to charge a minimum of $125 and hour to come out and set it up again. The equipment sucks! read more

I would like to recognize an excellent associate by the name of Angela who assisted me in a very positive way along with a great attitude today. We have been with this company for over 20 years when it went through several changes in ownership and the assistance we receive from the monitoring center with technical help along with the office staff have gone a long ways from the past being proactive in assisting with our alarm concern's if needed. Angela is one of the best associates in any of my encounters with other businesses. Thank you Angela for your assistance in the billing department today! read more

We had a great experience with Jesse N. from A3 Home Security. He was very informative, professional, and made the entire setup process easy to understand. He installed our security cameras and devices efficiently and took the time to walk us through the panel, explaining everything clearly. We really appreciated his patience and attention to detail. read more

Easy to sign up, but you'll have to jump through hoops to cancel and you'll pay for the month after you cancel because of their policy. Poor customer service experience, don't recommend. read more

One star is being way too generous. System installed 1/23/25, began having issues immediately. System was basically inoperable by day 3. Told them that I wanted out, they responded that I was past the point of returning the system. They sent a technician out to repair the system on 1/28, camera went offline on 2/4 and is once again inoperable. Returned from being out of town and spoke by phone with a "technician" on 2/10. After nearly an hour on the phone, she was unable to fix the issue and informed me that they would have to send someone out. I asked to speak with a supervisor. After nearly 5 minutes on hold I was told that there was no supervisor available and that they would get me on a call back list, which would be in 24 to 48 hours. At this point, I just want them to come get their system and I will repair any damages they've done to my walls during the system installation. read more

Antonio and Gabriel did a wonderful job with the installation. They were professional, respectful of the property and made sure everything was neat and clean after installation. They explained the system clearly and were happy to answer any questions I had and took the time to do so. read more

Back in 2022 I made a huge mistake installing AAA home security system at a property I have. WHAT A MISTAKE....So I am writing this review, so YOU don't make it. This low rating AAA company NOT accredited by BBB has the lowest quality possible of service installed 4 cameras at my place which one of them never worked for 3 years of service. Upon me leaving a review for their quality of service provided. They immediately call me asking me to delete review and We will send tech support again, well they did and again not working...So I've decided to cancel service and asked them to please get last payment from same account you have always withdraw payments and they say that they will which they never did. Rather than do that they sent me to collections for 127.00 dollars.. Now I will cancel my AAA Membership, Auto and home insurance due to a low rated AAA Smart Home Security system way of doing business. PLEASE DON'T GET THEIR SERVICE ALL NIGHTMARES WITH AAA SMART HOME AS YOU WILL REGRET IT. read more

although everything seemed to be satisfactory after having the system installed in my 80-year-old parent's new home, it was not until sometime it passed, and we became acquainted with the home security system the problems started to become apparent. The first issue that I noticed, and I had been told could be remedied with a simple phone call if we were not happy with the placement of the security camera monitoring the front of the house in the driveway you would expect that the people installing a security system would have more insight into the best angle and placement of a camera for security purposes. basically the camera was just slapped up onto the side of the house and pointed in the direction of the driveway without any thought or concern to what the camera could actually capture in way of security footage and also what was not considered was the weather and how that would affect the cameras ability to not be obstructed because of moisture and fogging of the lens from doing its job. rather than installing the camera set an angle that for example, points in the direction of the street that is the only exit and entrance into the neighborhood , the camera was mounted pointed towards the cul-de-sac so essentially somebody can pull up to our house, stopping just before our driveway hop out of the car, walk up through the rocks on the side of our property and easily enter the side gate without ever being even caught on the camera, but is supposed to be providing surveillance and safety. It only makes sense to me now of course that I have been using the app and I am very aware of the shortcomings of the location of the camera and the angle that it's pointed in that I noticed it would've been a lot smarter if the camera were pointed in the direction pointing down the street, so if someone were to do something and they were to exit our neighborhood you would have much more footage and opportunity of capturing information like a license plate, etc. where the camera is currently placed. You pretty much will get a super fast clip of the side of a car driving by right in front of our house and really no opportunity for a license plate or any usable information and that's only if the vehicle passes into the cameras vision because they very easily could just avoid that and pull a U-turn right before our driveway and never even be picked up at all. but like I said, the guy who installed the system said that this could be changed if we weren't happy with its location simply by making a phone call to customer service. welcome to find out that is not the case at all. In fact, we have our Internet service provider switched to a better connection with fiber optics, and when we contacted customer service at AAA smart home security to inform them of the change and to get everything back online for the security system we were told that the camera placement if we wanted to change would cost over $150. this is aggravating to me, and I feel as if they've taken advantage of my elderly parents, which is why I'm leaving this review let's also not forget to mention the fact that the doorbell camera which has never worked correctly has now decided all on its own to ring the doorbell anytime it senses something moving and its vision line. This is getting old very quickly. It rings every time somebody is entering the house with the code and nobody even touches it. It rings when a car drives by it when somebody walks by it over incessantly when somebody actually walks up to the door and never actually touches the button to ring the bell. at this point, I told my father we should just stop paying for the service because I'm ready to rip the doorbell thing off of the wall because if it keeps doing this ringing thing, I'm going to go nuts and apparently customer service really doesn't care because apparently why should they? They don't have to deal with it and now I'm of course, reading from others reviews that this is a common problem that happened sometimes. at this point, I would rather be surprised by a burglar and mugged, raped and robbed and murdered. I think that to continue with the insanity of having a security system that really isn't secure at all. I realize that some people may not have the issues I've had or my family has had with having this home security system put into place and monitored through this company, but that has not been our experience so a buyer beware and I guess since we are living in Reno, it's a gamble and on this one we lost big time! read more

Thank you they did a great job Professional and communication was great. Highly recommend Soukmang and Jay service technicians read more

Brando and Sanaullah did an excellent job working at the house and I am impressed with their professionalism . They were very thorough and knowledgeable. I highly recommend them read more

The package I ordered for my home security system was not what was received. First they mailed it to the wrong location, then they sent the wrong thing. I have spoken to six different people. I have been rerouted to three different departments. Every time I call I am told I will get my quote for the missing items. THEY ARE CHARGING ME!!! Each time I wait and no quote is received, no follow up, nothing. Then they tell me that they charged me for the technician visit. BUT NO TECHNICIAN HAS EVER NEEN TO MY HOME. IN FACT, they have no technicians in Michigan. I have now had this system for three months and I cannot install it because I'm missing components. When I call again, I have to go through the entire process because they have no records of my last five calls despite the fact that I can name each one of the people that I've spoken to. On my last call, they wouldn't help me because they said my address wasn't correct despite me providing the name, date and person who sent me the contract. They are disorganized. They have poor record keeping. They do not follow through. I do not trust them to monitor my home if we can't even get past the install!!!! read more

Just had our system installed by "Tini". She is knowledgable, professional, and very patient explaining the system. Jared was the person who explained and set everything up over the phone and he was very thorough, helpful, and efficient. So far, we have had a great experience with our A3 system! What a difference from our previous experience with ADT. I highly recommend A3 Smart Home Security. read more

A3 Smart Home security accepted payments from me for 31 months without providing monitoring services. When I discovered that payments were being accepted and services not provided, I requested a refund and was open to negotiating compensation. The offer from A3 was 4 months of compensatory monitoring. In the event you are an A3 customer, I urge you to confirm that you are receiving services for payments rendered. read more

I've had my Smart Home system for a little over 6 months now. I made the choice to go the self-install route and I'm so glad I did. The set up was so easy!! I've gotten so used to my Blink and Ring system and totally didn't realize that there was better, higher quality systems like AAA Smart Home out there. My parents have been AAA Members for 50+ years. Now I need to tell them about the new line of business with Smart Home. I love it! Great job AAA read more

Ezra was very professional, knowledgeable and very polite. He explained what he will do before any adjustments in my house, he did installation in time, with the training. I am very happy that I dealt with AAA Smart Home System. I recommend this company, great employees are great assets to the company. Victoria read more

Bad customer service. I am in contract with A3 Smart Home Security. My batteries went dead on my door lock. The technician Vu did not provide the tool to open the lock to replace the batteries. I called A3 Smart Home Security today and the technician on the phone stated that I have to pay $125.00 for the technician to come home. All I want is to open the lock so that I can change the batteries or send the proper tool to open the lock. I am locked in the house and if I leave the house I will not be able to enter. I will be locked out. This is so inhuman. I sent a message to Vu at the Sacramento office and I never received any response. Seems like this company do not practice human kindness. (510)371-1010 read more

A3 Smart Home is an excellent place to work if you are just starting your career. There are many processes in place to help someone advance their career, They are tooled and setup to train team members to be leaders If you have established experience in technical support or customer service, regardless of length of that experience, it will not matter and will not be counted when being considered for promotions or even applying for jobs outside of the technical support team. Although one's experience gets you in the door, it will not be considered. During the interview process you will be told that opportunities are bountiful, also not true. What you will be told, you lack the correct type of experience. AKA not A3 experience. You will be judged on your A3 experience alone. The issue, Tech Support is basically an s entry level job further most of the jobs are near entry level jobs. Thus, not allowing you to garner the skills necessary to advance. This is a warning to all! I entered A3 with a promise that if I worked hard and learned quickly, I would be considered for such opportunities. I have 20 years of call center and tech support experience and most of my experience it at the managerial level. I can tell you my experience has not gotten me nowhere. After four months at A3 Smart Home, I was awarded the MWG trophy. The first team member to receive the award with under 2 years service. There were 2 other team members who completed training with me, among the three of us, we applied for 6 jobs combined. None of us landed the promotion. I sought employment elsewhere. Do not waste your time! read more

Alex, arrived at our home to install our system around 11:00. He was courteous, kind and very professional. He worked very conscientously, making sure to clean his surroundings as he went through the installation process. He was very respectful of the fact that we are seniors, and might have some tech challenges. He was extremely patient and made sure we understood what we needed to know. He was kind enough to repeat anything we weren't sure of. My husband wanted some extra items added to the install and he was very accommodating. Our house is an old Tudor and required some special treatment. Alex took that into consideration. He spent 5 hours making sure everything was installed well and that we were Satisfied. If there was a 10 star rating he would definitely be worthy of it. We couldn't have asked for a better experience. He's one of a kind. Gratefully yours, Andrea & Richard read more

Ezra Holmes arrived at our home at 8 a.m. to install a home security system, and worked steadily until five o'clock. He was masked the entire time, very personable, and patient with the challenges of our new-to-us home. He was also patient with my husband who insisted on helping ;-) Ezra obviously knows what he is doing - his placement of cameras and motion sensors was spot on. He made sure we knew how to use the system before he left and I have no doubt that if we have issues he will be responsive. It is just part of his nature - he obviously takes pride in his work. read more

Justin arrived at our home at 9:15 am. to install a new security system. He explained everything that was going to occur that day. He was very professional and courteous which I appreciated. A 2nd technician, Sam arrived about an hour later to assist Justin. They were both very personable and answered all of our questions. I really appreciated that Justin went over the placement of the cameras and the motion sensors, he even recommended the placement of one sensors we hadn't thought about. When the job was completed, Justin went over how to use the system from the control panel as well as our cell phones. I would recommend 3 Smart Home Security to anyone wanting to upgrade their security alarm system. read more

Horrible unprofessional installers,,,they do not listen to what you want. I returned all equipment but they are charging me for damaged equipment, damage that their installers did...I had pictures to prove it. They backed down but now are charging me for DIFFERENT damage that they have no proof nor did they return the damaged equipment to me. They have sent me to collections for equipment I don't have. Their installers ran wire all through my house on the outside of the walls and SPLIT AND TAPED wire that was too short. A3 Alarm said that I did it. WHAT??!! I've had several alarm systems and this was by far the most unprofessional company that I have ever dealt with. I DO NOT RECOMMEND THIS COMPANY AT ALL!!! read more

First of all, I had been a customer for 15 years when they notified me that my equipment no longer would work with their system.  They were supposed to put in the new compatible board at no charge.   Instead, they charged me $500 on my auto pay.  I spoke with their customer service team on at least 7 occasions - always promised a follow up after they looked into it.  I NEVER was refunded and I NEVER got a follow up call.  I finally just gave up because my time was more valuable.   Now, I just called to cancel my service. I was informed that even though I am NOT under contract with them, it will take up to 30 days for their customer service team to cancel my service and I will continue to be charged for service that I am not using for those 30 days. What company takes 30 days to cancel a service and doesn't at least prorate from the time you cancel? It's a shady excuse to keep even more of my money.   If there were negative stars, I would give them. read more

Ezra did a wonderful job , he was very nice, polite , patience and efficient . I 'm glad we have the A3 service, it's great. read more

I love the work the technician did for my home he made feel comfortable in my home and about the equipment he was installing you showed patients with my situation thank you Brandon. read more

I was getting hundreds of system tampering notifications on a faulty sensor. I called A3 and a tech was scheduled for the following day. Brian came and provided the most amazing service... not only did he quickly replace the faulty sensor, he also ran an update and checked all of the other sensors, motion detectors and cameras around my home. He was respectful of Covid protocols, and he never made me feel that he was rushed or had another appointment that was more important. Bottom line... I have had 'issues' with A3 in the past, however the service that Brian gave is testament to A3 wanting to improve. They hit a home run with this guy! Kudos... read more

We had problems with our control panel after our initial install. Was able to get a appointment for the next day to check system. Brandon was very personable, came in with mask and shoe covers. Diagnosed the issue and repaired the problem. He was neat and efficient. Thanks for the service. Glad we picked 3A Smart Alarm. Ben read more

Ying Chang did a great job upgrading my A3 Smart Home alarm system to work with the new 5g system

Thanks to Ezra and Billy who are very professional and friendly to help us install and explain how to use the systems. Will refer business to A3 for sure. Thanks. read more

I am giving this a 5 star rating based off the excellent technical support and installation I received from the Manager Louis Guerra and Technician Rocky. These individuals not only showed me sincere care and appreciate as a customer but listened to my concerns. They walked me through every step of my security system and made the corrections that were missed in the beginning. It was this high level of customer service that led me to A3 Smart Home Security initially and it is so refreshing to know there are still great caring hard-working people still out there who appreciate the customer. Louis and Rocky were very respectful and patient with me throughout this process and made every effort to make sure I felt heard, which I did. There are not enough words to express my gratitude and if you are looking for great technicians please ask for Louis Guerra and Rocky, you will not be disappointed. read more

Worst customer service in the world!! I just want out of my contract and they won't let me talk to an agent who can do that. I got to talk to Casandra, but she just kept me on hold listening to music forever (over 40 minutes now) waiting for a capable rep. Always thought they were shady, but now I am sure of it. Take your business elsewhere and you will be thankful!!! read more