I arrived to Ladera Ranch Optometry early, ready for my routine eye exam... not realizing I was…read moreabout to enter The Fortress of Upsells. As I sat in the waiting area, I overheard three different customers getting hit with prices so high you'd think the glasses were crafted with pure gold. One older gentleman said, "That's substantially more than I expected," and the staff member replied, "you can make payments." Ma'am... even Wonder Woman doesn't finance her accessories. By the time it was my turn, my lasso of truth was practically buzzing. I have great insurance -- $10 co-pay for my exam -- yet somehow I still walked out paying an extra $40 for a retinal photo scan I was never told about until after they'd already decided I "needed" it. When I asked if it was required, all I got was, "The doctor recommends it," which is optometry speak for "It's optional... but we're doing it anyway." The only hero in this storyline was Dr. Pantea Meghdadi -- She is smart, kind, professional, and honestly the only reason this review isn't a flaming one-star Amazonian battle cry. Otherwise? Buyer beware. Bring not only a wallet but your cape and superpowers to escape with dignity intact!

We've been going here for the last 16 years. Dr. Jones has been a wonderful and communicative…read moreoptometrist that we have co to use to see all these years. At one time we were 400 miles away! Now we are sorry aren't only 30 miles away and we will continue to see her. Nice clean office in a classy building. Everything you want. Come on by!

I had a great new patient first visit - the office was clean, comfortable, and professional - the…read morestaff were very welcoming and polite - and Dr Hedayat was very thorough and knowledgeable. Exactly what I was looking for! I had seen a different eye doctor a year ago when I moved to the area, and that office felt like it was the size of a closet with zero inventory of frames, and questionable recommendations with absolutely no follow-up after my visit. Instead, my experience today at. Excel Optometry was the complete opposite. I found a bunch of frames that I liked, I already have my new contacts ordered, and I'm getting a few recommendations on additional follow up care for my eyes. I'm completely satisfied.

This Optometry is thoroughly a hidden gem. Dr. Niloufar Hedayat is one of the kindest yet most…read moreprofessional and caring human being. Clean office, friendly staff and excellent choices of glasses. You feel being treated with dignity and friendliness of genuine good old time yet with a very modern atmosphere.

Absolutely recommend this eye Doc to anyone! She was friendly, thorough and very accommodating to…read moremy elderly mom who was in town visiting and needed an appt.

Dr. Ahumada and has spent so much additional time with me making sure my contacts are working,…read moresearching for solutions to my questions, and helping me. She goes above and beyond a regular appointment! She follows up, asks great follow-up questions, and is very determined to make sure your issues are taken care of! I highly recommend!

Dr Christine and her staff, apparently won't make prescriptions in glasses you already own, (or…read morewant to purchase) that are valued over $250. Reason is, In case they break them they're not liable, which a simple document would suffice, but that's their policy...ok that's fine. However, they won't give you your own pupillary distance (PD) measurement to make sure the glasses you do get made are perfect for your eyes. UNBELIEVABLE! A policy, ( I was told by their receptionist) to force you to use them to have them made, and cut down on internet sold glasses. So you pay Target's eye doctor for a full exam and retinal scan, but they hold hostage your PD to try to force a prescription made with glasses you don't want. TERRIBLE customer service rep and TERRIBLE POLICY.

Finally decided to take advantage of my vision insurance and decided to see Doctor Liu based on her…read morereviews on here and they weren't lying. She and her staff were friendly, helpful and made the whole process so easy. Thank you again!

Hello Let me start…read moreoff by saying that Dr Spaeth and his team are real pros!!!!!!. I am convinced that with doctor's knowledge and experience he will fix it or get you the best referral to treat your vision issues. The first person in our family to make contact with the doctor was my brother Chris, when during mountain bike riding accident he experienced a handful of coarse sand launched into his eyes. The pain was immense and he completely lost vision in one eye, driving with one eye he reached the Dr. Spaeths office, and chris was very happy that all the coarse sand was cleaned off his contact lenses and the sclera and he recovered all his vision back. My eye adventure was much more dangerous, as one morning I woke up with a cobweb floater taking up 33% of my vision, urgent care said it was nothing to worry about and should go away soon, well the floater was still there several days later, so listening to my brothers recommendation I made an appointment with Dr. Spaeth's office asap, turns out i had a detached retina and needed immediate surgery to save the vision in my eye. Heavy? You better believe it, and Dr Spaeth diagnosed the situation correctly and he took immediate action and made a call and got me an appointment at the best ophthalmology center in the country ( just the opinion of many) in Orange California. Not only did the surgeon save my vision (including peripheral vision) my eyes reaction time was as good as usual as i returned to playing competitive tennis. The recovery time was difficult and long and Dr Spaeth was there for me every step of the way. Fast forward to my 90 plus year old mom who has had countless eye infections and has extreme dry eyes that at times were so painful she would scream in pain. (after deciding to ditch the large eye center down south she decided to give Dr Spaeth a try, and I am happy to say she is back normal with very little pain. So as far as a rating I would give Dr. Spaeth and his team (who were very patient, knowledgeable and understanding) 1,000 out of 1,000. Mike, daidre, and chris

This place is amazing. Dr. Spaeth gave me my vision back with scleral lenses. I drive from Buena…read morePark just to see him. I literally got tears in my eyes the minute I could see: kerataconus is a degenerative cornea disease which distorts your vision to basically blur. I was hopeless and didn't know if I'd ever see again. Saved every dollar I had to get these scleral lenses and they were so worth it!!! Man: you can't put a price tag on excellent customer service, hospitality, and the best eye Doc I've had in a very very long time! So thankful to you all in the office!

Saw Dr. Chiu for a routine eye exam and for a prescription for a set of reading glasses, since I…read morehadn't been in quite some time - you know, because I don't like participating in the otherwise nefarious world of "healthcare." This visit, however, was actually a pleasure. Dr. Chiu was super friendly and amiable. She had lots of enthusiasm, and she happily and eagerly answered all of my questions about eye balls. I didn't feel rushed or pressured into anything, and she seems like a really great doctor who actually cares about her patients. Much respect. The staff was also great: very nice and helpful. Highly recommended.

I came in for an urgent call-in appointment on a Friday morning after a sports-related incident the…read morenight prior. The receptionist was kind enough to slot me in even though they were already full for the day. The optometrist that examined me was thorough and succinct in communication. He was extremely reliable in answering some questions I had regarding physical limitations related to the aftercare and walked me through the retina scans. Highly recommend this business ! They are professional, kind, and really care for the patients!

Extremely Unsanitary and Unprofessional Experience - Resulted in Eye Infection…read more I went to Dr. Zia at the Optometry at The Shops in Mission Viejo for a simple routine eye exam and unfortunately ended up with a severe eye infection. Within a day, my eyelid became swollen, painful, and red. I have since had to see both my primary care doctor and an eye specialist, who confirmed the infection and prescribed antibiotics. Despite treatment, the swelling and discomfort have persisted for several days (photos attached show the progression). During my exam, I observed very poor hygiene practices -- no handwashing before touching my eyes and no visible cleaning of tools between patients, eye drops used but cannot be sure how clean and new it was. When I brought this up after chafing my my primary care that I for sure picked up an eye infection my concerns were dismissed they tried to blame it on other things AfterwardsI reached out to provide feedback and explain that I didn't feel comfortable having my exam given the outcome and several mistakes during the exam (including entering the wrong astigmatism axis). A staff member named James initially offered to reverse the charge so I could go elsewhere, but the office later refused and billed my insurance anyway. When I later spoke with Dr. Zia, she confused me with another patient named ("Zaineb"), gave inconsistent explanations, and seemed unsure who she was speaking to, even though she is the one who called me back, which was very unsettling. Between the poor hygiene, few mistakes on the exam, and refusal to take accountability, this was the most unprofessional medical experience I've ever had. I'm sharing this review, along with photos, to warn others to be extremely cautious before booking an appointment here.

Had been going to another optometrist for 20 years, but heard great things about this optometrist…read moreand her staff so decided to give them a try. First, my daughter, Sophie, got an exam and love Diana and her team. She said she pointed out things the other optometrist never did. She ended up getting a beautiful pair of Chanel glasses that she loves. My wife saw the quality of care and decided she would get her next glasses here and also got a pair of next season's Chanel glasses that she got a "sneak peek" at. She just picked them up this week and loves them. We'll be making Diana and this location our new optometrist for the next 20 years.

Amazing office. The front office staff was very friendly at check-in. The optometrist was very…read morekind, professional and helpful. He took his time with the exam, explaining everything he was doing and asking if I had any questions. Very thoughtful examination with state of the art equipment. He explained the slight vision change I had, and explained every number he was putting in the prescription for glasses. From start to finish it took one hour. The assistant that helped me select glasses was knowledgeable and helpful. I highly recommend this office. I came here on a referral from a colleague and am glad I made the appointment.

Great equipment and decent selection of frames. Can look up insurance for you so you don't even…read moreneed to have your card with you. Exam was fast due to higher tech equipment and efficient explanation of tests. Granted, I also have decent vision. Recommended some reading glasses, but didn't push for the sale. Would recommend

As I was getting ready to post my review, I noticed my previous review from 2020, and my comments…read moreremain the same for the exceptional care provided by Dr. Ursetta-Eck! She has excellent clinical skills and sincerely cares about her patients just like Dr. Vu does as well. The staff are absolutely terrific and create a comfortable environment for their patients. Job Well Done! Jonathan Robertson

Dr Ursetta and the staff were wonderful! My visit was timely, everyone was warm and friendly, and…read moreit all went very easily and comfortably. This office made getting my eye exam feel like a joy! Would highly recommend.

I have been seeing Dr. Unal for nearly a decade now and she is very professional, knowledgeable,…read morethorough, and genuinely caring. She takes the time to listen, explain things clearly, and make sure you feel comfortable throughout the appointment. I've always had a great experience with her and highly recommend her to anyone looking for excellent eye care.

I saw Dr Unal for the first time today And I was very impressed with her knowledge, patience and…read morebedside manner. She explains everything in detail and is in no rush whatsoever. It was just a wonderful experience and highly recommend! Also, her staff was very nice too.