Store was clean and well organized. Staffing levels were appropriate to quickly greet customers and…read moreconnect to a product specialist. A great selection of products that were of interest to us. Comfortable process to buy. Good prices too!

Walked in today for an item, there were 3-4 employees at the front. Not one "hello welcome in" ,…read more"can I help you find anything?" Just nothing but talking amongst each other. In the front of the store where every customer comes in through. Then when I went to find what I was looking for, after almost 10 MINUTES of me standing in the same section someone finally came over to me. I did try finding it on my own but wanted to make sure I was getting the right thing. Tall with dark hair and glasses. I told him I was looking for a cord for my phone charger since mine broke. I showed him my phone and he told me I needed to get the wall base plug as well. I said no I just needed the cord. And then he kept telling me I needed the base as well. I knew he was trying to upsell, and coming from a retail background I totally get it, but please take the first no as a no. I told him forget it and that I was leaving and going somewhere else. When I was walking out again no thank you, no nothing, no "have a good day" . I don't know who trained these employees to have customer service skills. I guess they hire people who have none. Please HAVE BETTER CUSTOMER SERVICE to EVERY CUSTOMER THAT COMES IN. I'll never shop with this company ever again.

Called and Sam came the next day on time. Explained if it was this it wasn't worth fixing and it…read morewas that it was. Turned out it was that took the TV had to order the part from New Jersey but was back within three days and it works great. Easy honest straightforward and they saved thousands by not having to buy a new TV

Horrible experience. My wife went to recycle 2 TVs and an unkind older man told her it would cost…read moreher $30. When she said nobody informed her of that when she called ahead, he said "but did you ask?" Like she's an idiot. How would she know to ask? Should she have expert knowledge of the "pay to recycle" business? He was rude. If you're looking for normal customer service, we don't recommend this place.

(This review is a 2 for 1. The Geek Squad AND the store)…read more The GOOD, Bad, and Ugly: GOOD - Mira! She works in the Geek Squad area. I know nothing about setting up computers. I am a wiz-kid using them. I purchased a new computer but needed everything installed and set up. Yes, I know, everything is intuitive and should be very easy, but this girlie, is missing "intuitive" brain cells. **shrugging my shoulders with a tilt of my head**. I made an appointment and brought my computer in for set-up and software installation. (yes I had an appointment). Mira walked me through the process, asked relevant questions she needed and answered all my knucklehead questions. When there were people who just popped in trying to get her attention to ask a "simple question", without blinking an eye, she nicely asked them to make an appointment if they hadn't already done so or to take a seat and she would "try" to help them after me. I made a comment to her because she didn't seem annoyed or flustered with the endless drop-ins. She said it was "part of the job." I told her she definitely went to the head of the class when it came to customer service. I also warned her that I would be writing a Yelp review and mention her name. (corporate can you give her a raise? After all, she is a starving college student. I'm sure you remember those days, right???). If Mira is any indication of the Geek Squad's standard customer-service-comes-first attitude, they have me for life and I will be singing their praise to everyone and anyone who will listen. I'm sure the other Geek Squad reps are equally patient and professional and have a sense of humor just like Mira. I would like to note, several of my friends depend on the Geek Squad when they have computer or printer or other such problems and they are always praising the Geek Squad and now I see why. GOOD part 2 - The sales person who sold me my laptop, the various software, printer and monitor. He was a great representative of the staff working at the Best Buy in Ir one. I brought. Friend with me because walking into a store like Best Buy, I am a deer-in-headlights girlie. My friend purchased so many different things from Best Buy and always talked about the service and patience they had with her. People think I ask a lot of questions, well my friend asks a zillion questions that I wouldn't even have thought to ask. Hence the reason why I brought her with me, I really wish I knew the sales persons name. If I find it on the receipt or his employee number I will be sure to update this. Like I previously mentioned, his patience, and customer service was the same we experienced with Mira with the exception, this gentleman, explained differences from one laptop vs another or features, a monitor had vs another monitor. He never one tried to up sell me something. He asked me very important questions that directed us to the laptop that would meet MY specific needs. He never rushed us to make a sale. What a wonderful experience! It's almost like out of the "Apple Store" or "Chick-filla" playbook. BAD/UGLY - this is only a slight bad or ugly comment. The only thing I want to say is if you get a sales person who doesn't seem to want to help, please either immediately leave, ask for assistance from someone else, or ask to speak to a manager. Several months ago, before my purchase, I went there to purchase a modem. I had no idea which one to buy. When I first walked in I was told they would send someone over to help me. After 20 minutes a clerk came by said hello and said he would be with me in a few minutes. He then walked straight past me to other people who came in after me. I get it if staff gets paid on commission. But he didn't have to be so rude or dismissive. I have the patience of a Saint and would have simply bought time reading all the different modern specs but his attitude and behavior turned me off. Suffice to say, I wouldn't put up with it now especially since receiving the OUTSTANDING service from Mira and that other sales clerk #2. (I still gave them 5 stars although my gut says, 4.75.)

THIS IS WHY WE HATE YOU BEST BUY!!!!…read more Update... and I'm getting Deja Vu looking at my previous reviews. I shop here only when I HAVE to. My work computer mouse stopped working - needed a replacement that I knew my company would reimburse me for. It said online they had 3 of a model I wanted. Can't call them 'cause they don't care enough about their customers to have a phone anymore. Do you think they had them? Nope!! I stood around while they looked for 15 minutes. This has happened to me here so many times. Asked the manager if he could give me the model up at the same price. I'm sure they'd still make a profit and that's what I would do as a retail manager. BIG struggle later, he said he'd only give me 6 bucks off. Why make the customer actually happy with good will? ...go to the front, he will tell them. Do you think he told them? No. Once the guy at the front finally radioed back to him, he was stumped how much to take off... 6 bucks! We'd both told him. Now I stood there as this guy couldn't do the 6 dollars off math in his head and got out his phone calculator to figure out how much to charge me. Are you kidding me? Fed up and enraged, I walked out in the middle of the sale. THIS IS WHY WE F' ING HATE YOU BEST BUY!!!!

We initially went to MicroCenter Tustin to purchase a PC for my son. We were going to get the parts…read morethere and have MC build it. After meeting with Mario and pricing out the parts and build for a new PC, it was clear the PC purchase would have been over budget. Mario recommended a prebuilt PC from them called PowerSpec. He showed us the G535 and it had everything we wanted in a gaming PC but for almost $500 off the retail price if we had PC built. I asked why was it cheaper and Mario told us the PC was built before the rise in prices on the memory and GPU. We then met with James Tran who showed us the G535. I noticed they had an open box PC. James explained to us the open box was a return for resale at a cheaper price. It was $100 cheaper. We bought the PC and took it home. Unfortunately all was not well with the PC. When playing two different games, (Marvel Rivals & Ark: Survival Ascended) the PC freezes for 10 seconds and reboots to the desktop. I tried troubleshooting by playing two different Benchmarks and lowering the GPU graphics, deleting and reinstalling updated drivers and lowering video resolutions but to no avail. Every time my son would play the games the PC froze and rebooted. This lead me to believe there are hardware issues with the PC. Luckily the PC was still within their 14 day return policy for returns, exchanges and refunds. We decided we did not want to have their techs try to diagnose the problem with the PC and just return and exchange for a new one. MC's return and exchange process was very simple. You go online to their website, log into your account and file a return. You are given a QR code and just then head to MC. When we arrived (the nearest MC is Tustin which is 2 hours away), we met with James Tran again who helped us with the process. I explained to James what the issues were with the PC. He told us the option of walking over to their Tech area of the store and having their guys try and diagnose the PC. I told James we would rather just exchange it for a new one. James understood our situation and spoke with his manager who allowed us to exchange the return for a new PC at the open box price so we did not have a to pay the difference. MicroCenter staff especially their managers (forgot their names) along with Mario and James Tran were awesome. They truly satisfied our experience at their Tustin store and made our teenager son very happy. So far everything is working properly with the replacement PC. I'll do a follow up if things change. Thank you again MicroCenter!

Micro Center partners with a non-profit called Compudopt to accept computers/desktops/laptops in…read moreworking condition to be refurbished and distributed to families in need. I wanted to donate my MacBook to someone in need and this looked like a promising solution. I was worried that making a visit on the weekend to their tech bar for the donation process would be really busy and result in a long wait, but to my surprise I was helped very quickly! Queueing and "checking out" was quick, as the team member just needed to register my device and provided me with a receipt for tax purposes.

If you are searching for a new refrigerator in Southern California, Adam from Howard's in Laguna…read moreHills is your go to sales associate. Incredibly knowledgeable and straight forward, he provides a seamless sales experience. He listens to what your needs and wants are and provides the best options. Extremely satisfied with my purchase three months ago. The delivery is from a third party vendor that is extremely unprofessional and combative but still worth the overall buying experience.

What a great place to buy an appliance! Very knowledgeable staff and great prices. Be sure to ask…read morefor Kermit! He's been here for 14 years and knows his stuff!

Very unprofessional, terrible communication or lack thereof. I was referred by a Roland authorized…read moreservice center for a part that I needed for my Roland digital piano. I texted the number and a lady told me she would call me back when she got home. She never did. Days later, I called again and spoke to a man. He said he would have the lady call me. Again, she never did. I just called again and told them how unprofessional they were and the man was very cavalier and didn't seem to care. They don't care about you. Very unprofessional.

I'm very happy with the services provided by All Tech. They accurately diagnosed the problem with…read moremy Yamaha piano keyboard, provided a fair estimate and completed the repair in a very timely manner. This is my second positive experience with All Tech. They will be my first choice when I need any other electronic repair service.

More Than a Fix got my phone charging port cleaned out and functioning. Service was fast, quality…read morewas high, value was excellent. Jacob did an excellent job explaining what he was going to do and the price was great. Far below some of the other quotes I got, where they were basically going to replace the whole port rather than just clean it out.

Very quick repair, professional, have all the tools, complete repair shop not a kiosk (I'd use…read morekiosk for emergencies phone repair IMO) and straightforward, they gave me confidence I'd have them repair again if needed.

My favorite Staples. I appreciate their outreach in the community and the employees are kind and…read morecaring.

This store deserves zero stars. The printer service is the worst you can get. The lady didn't want…read moreto print my order when I had two pages to print. Thomas, who claims to be a manager, spent 10 minutes talking instead of helping me in two minutes. Worst customer service.

OUTSTANDING service. August 2026... Years ago they fixed by Pioneer CD player that is still going…read morestrong. My ONKYO SR 700 left channel stopped working after about 20 years that I use in the living room from music to home theatre. They did a great job and it sounds fantastic. I looked at some of the negative reviews and you have to wonder about someone who would actually spend 3X the money to have something fixed when they could buy a new item for 1/3 the cost. You just have to wonder about some people.

Way way way way overpriced. Takes full advantage of customers. The total parts price was $58 but…read morelabor cost $600!? Even if they're charging $100/hr there is no way it took 6hrs to put 2 new wires in. This place is a scam!!!