I had a great service with Capps Van & Car Rental. We got a 15 passanger van for a bachelor party,…read morethe process was simple and direct, one day rental price was great with isnurance as well. Thank you so much for the service and clarity.

Rented a van for an annual outing we have with my run group. This was our 4th year going but 1st…read moretime renting from Capps because the prior company closed/moved. We rented a van on a Friday evening and returned it Saturday afternoon. They were closed by then but also assured me that they could see when I would return the van because they have cameras. I received a phone call the next Tuesday afternoon stating the van was returned damaged and they needed my insurance, etc to file a claim. We went back and forth and they sent me a picture of the dent damage. No paint was missing but they provided me with pictures of a dent about 6 inches long. They also told me they had cameras all over their lot and they could prove the van was returned by me damaged if they had to. I let my insurance company deal with them and then a couple of months later I received a bill from the Capps claim mgmt company for $3100. For a dent 6 inches long. Capps tried to claim $1400 in restore fees, $1300 in loss of use and other misc charges. For a dent 6 inches long. Oh and of course when pressed by our insurance company for the camera footage naturally the cameras were not working at that location that day. I guess if they can't make money off of rental fees then they try and scam the public for bogus vehicle damage charges.

Easy rental no problems no extra cost or fees I would rent again just not at the airportread more

The Good: The app was easy to use and they were flexible when I had last minute changes. I also had…read morea very short wait to get into the car and out of the airport. The customer support line was friendly and helpful. The Bad: Bogus $450 cleaning fee. When I called the customer service number to figure out why they assessed a cleaning fee they said it was for smoking. I do not smoke. No one was smoking in or near the vehicle while I was in possession of it. When I called customer service they offered 50% off of the charge and eventually dropped it all together. This appears to be predatory behavior. If you choose to rent from this location, it is strongly recommended that you request an employee to thoroughly inspect and verify the condition of the vehicle in your presence before you leave.

Terrrrrrible service. Never have clean cars or good customer service. Lie about calling customers…read moreand never have cars available on time.

Never answers the fawkin phone like wth I'm supposed to do?! Also they only ever have like 2 ppl on…read moreduty and they're always overwhelmed.. idk wtf happened to the rental car industry. I'm 22 and don't remember my mom going through shit like this

I've rented here twice in the past few months helping my girlfriend move, and the rental process…read morewas easy. I was in and out in a few minutes. Return was just as easy, you can just drop the keys in a box drop and get going. I would and plan on renting here again.

Ok so here's my experience renting a truck from Longhorn...when I wanted to rent here I was kinda…read moreworried after reading the bad reviews since I was going to drive from Austin to Las Vegas and pickup my stuff in storage and then drive back. Its a freaking LONG drive!! But I called Longhorn and told them about my concerns and their pricing was much better than U-Haul or Penske or even one way trips from Vegas to Austin. I have to say they did great with customer service in every way...I told them I had one hell of a trip coming up with 20hrs there and back and over 40hrs driving and here's what I rented and what they did to the truck before I rented it to make sure by trip was safe and without problems. - 15 ft, 2019 Box Truck with only 40,000 miles - New front tires - New brakes - Oil change - Diesel fuel and diesel exhaust fuels both full And they gave me their repair tech's cell number to call anytime on the road in case of problems or concerns. Seriously I got treated very well and I just finished my grueling three day drive and dropped the truck off. Also went through a snow storm in AZ around Flagstaff and this truck handled just fine thanks to the new front tires they put on for me. The miles I paid were 15 cents a miles compared to way over 70-90 cents a mile charged by U-Haul or Penske and the rental was very affordable and also my Geico Insurance covered the truck no problem at no extra charge. This is my 5 STAR review for Longhorn Rentals since I have read so many bad reviews on here and I had a really quality experience renting from them! My advice, make sure you know that the truck you are renting has good tires, oil change, good care and give Longhorn a try since they are priced way better than other truck rentals and their customer service rocked!

During the last week of October 2025, I had to drop my car at Caliber Collision on N. Lamar for…read moresome body work. I booked my rental reservation using the number I thought was for the Enterprise that had a shuttle with that location but the day before I was to pick it up I got a call (on a Sunday) saying that location did not have a shuttle or transport to that body shop location. I then had the right direct line because of the email confirmation and called the location. They transferred me to this location to move the reservation that same day but this location also didn't have a shuttle service BUT Nick Knight was very helpful and said they would do me a solid and make sure someone could pick me up so I didn't have to be routed to yet another location! Even though they were short staffed that day (a few folks had called in sick), they picked me up, got me a good comparable car, set up me up with a decent rate, and when I returned it made sure the rate was adjusted to 4 days vs. the 5 days the system was quoting me. And one of their employees who didn't technically work at that location but was there for some admin because he helps with their luxury rental line, took me back to Caliber to pick up my car since they were short staffed. I really appreciated them trying to make things easier for me despite the challenges they were facing and everyone did it with a cool and easy attitude! Hard to do these days, so I was extra appreciative of the team that worked there.

We rented a large 12 person van. It was easy to reserve and pay for. The staff were helpful and…read moresuper friendly. We used the van for one day. No issues. We didn't get extra insurance for 30$. We had no issues. They have drop box and it's easy to return outside of business hours. We will use them again!

Minus Stars. Tear the whole location down. They are…read moreuseless at this location. 2 vans, 4 SUV's, 3 sedans at lot. Made reservation 30 days ahead. Received also worthless AVis e Mails wed & friday confirming sat pick up. Entered all the info the app already has for us day before res as requested by the idiots at this site. Arrived 30 min before closing. "We called you an hour ago". We have no cars for YOU. Avis Preferred for 30 years. Worthless customer service here. If you want a car, look elsewhere. Minus Stars. Avis needs to eliminate this useless franchise. DO NOT RENT FROM THIS LOCATION: Austin Downtown,A4X 1104 N I-35 , (at 11th St). No No No. HERTZ right nearby & were happy to assist. Rest of these "wonderful" posts for these idiots at this flim flam location are quite untrue. GO Elsewhere.

Red flag, this place can keep your credit card information and make up charges one or two months…read morelater.

Their cars are the best price compared to others in the same class of vehicle. Easiest pickup and…read moredrop off. Convenient to the Airport. Beautiful cars. Clean and comfortable. The Alfa Romeo is great to drive and fast!

From the owner: Ride in style with our luxury car rentals. •Affordable Daily Rates •Low Deposit •No Hassle Bookingread more

Evan and Olivia were amazing in my rental car experience. They were able to drive me 30 minutes to…read morea car dealership and saved me an expensive uber. Very grateful

Evan was incredibly helpful and made the whole process smooth and stress-free. He was…read moreknowledgeable, attentive, and very helpful.

Bret was so amazing and accommodating!! We needed a car with 4 wheel drive to get to a friend's…read morehouse on the river... beautiful place, but 45 minutes off the highway on dirt roads with some pretty treacherous hills that my little Toyota Corolla would not be able to handle. We came to him about a week in advance with our predicament and he let us know that this would be a bit of a unicorn to find in Texas. Still, he offered to put a call out to each of the local Avis locations in case something showed up. After scouring inventory, Bret located a suitable vehicle just in time! We had a blast with our friends at the river and we literally couldn't have done it without him. Thanks again, Bret!

I will say the person who served us was great and very friendly. The issue was the time it took to…read moreget the car. We had preordered the car prior to arriving. We were visiting from out of town and he assured us that there were electric chargers everywhere and gave us an electric car. My friend has an all electric car at home and she was comfortable driving and charging one. Sadly car chargers weren't as readily available as he state.

Called ahead to change our booking time and they said that was fine and they had the car…read moreavailable. Little did we know that when we showed up to pick up the car they reserved us a car that was double the price we booked for. Basically lied to us to get us to the rental place and hoped we would pay more? I don't think so. We'll take our business somewhere else from now on!