I've rented here twice in the past few months helping my girlfriend move, and the rental process…read morewas easy. I was in and out in a few minutes. Return was just as easy, you can just drop the keys in a box drop and get going. I would and plan on renting here again.

Ok so here's my experience renting a truck from Longhorn...when I wanted to rent here I was kinda…read moreworried after reading the bad reviews since I was going to drive from Austin to Las Vegas and pickup my stuff in storage and then drive back. Its a freaking LONG drive!! But I called Longhorn and told them about my concerns and their pricing was much better than U-Haul or Penske or even one way trips from Vegas to Austin. I have to say they did great with customer service in every way...I told them I had one hell of a trip coming up with 20hrs there and back and over 40hrs driving and here's what I rented and what they did to the truck before I rented it to make sure by trip was safe and without problems. - 15 ft, 2019 Box Truck with only 40,000 miles - New front tires - New brakes - Oil change - Diesel fuel and diesel exhaust fuels both full And they gave me their repair tech's cell number to call anytime on the road in case of problems or concerns. Seriously I got treated very well and I just finished my grueling three day drive and dropped the truck off. Also went through a snow storm in AZ around Flagstaff and this truck handled just fine thanks to the new front tires they put on for me. The miles I paid were 15 cents a miles compared to way over 70-90 cents a mile charged by U-Haul or Penske and the rental was very affordable and also my Geico Insurance covered the truck no problem at no extra charge. This is my 5 STAR review for Longhorn Rentals since I have read so many bad reviews on here and I had a really quality experience renting from them! My advice, make sure you know that the truck you are renting has good tires, oil change, good care and give Longhorn a try since they are priced way better than other truck rentals and their customer service rocked!

Highly recommend the 5412 North Lamar, Austin, Texas location. Ultra clean and mostly new trucks…read moremade the biggest move of my life less stressful. I rented box trucks multiple days from Britanni who made check-in and checkout easy. She and Antonia provided clear instructions and were patient which made the rental experience positive. Thanks U-Haul!

I rented a pickup because the advertised rate was $19.95 and thought I was saving money over a $50…read moreTV delivery. Instead, the final cost ballooned with mileage, taxes, and a $20 after-hours fee tied to an app return step that was buried in the fine print and never clearly explained. What annoyed me most was the attitude afterward. Rather than acknowledging that the fees were poorly communicated, customer service basically pointed to the contract and said I signed it, so too bad. Technically disclosed is not the same thing as clearly communicated. If you rent here, do not trust the advertised rate to reflect what you'll actually pay. Ask them to spell out every fee before you leave.

The process was much more easier and stress-free than UHaul. I am happy to say that I trust Penske…read morenow with my future moves. The positives: -Unlimited Mileage and you just pay for one small fee (unless you don't want any additional add-ons. -The truck had a full tank of gas and I returned it with a full tank as a courtesy for the next person. -They had the option to keep the truck for three days and not just two which Uhaul had a big issue with. It's just not possible to return the truck within two days if I am moving from city to city since the city I moved to was 3 hours away from Austin. On the other hand, Penske provided the option to return the truck in the new city and not Austin. However, Uhaul had a problem with this and wanted me to return the truck in Austin by the second day. That sounds very stressful!! -The truck was very clean and spacious. I ended up getting the 12'Truck which allowed me to move out of a 698 sqft apartment. Negative: -There was only one worker at this location and he appeared to be burned out with his work. He was tired and did not speak much. He was a shell of a human. I say that Home Depot needs to make sure that there are more than one worker in the area so that he has someone else helping him out. However, when I returned it to the location in the newer city, the workers were much more lively and provided conversation. However, the truck was ready and he even drove the truck closer to the store so that it would be easy to access. I highly recommend Penske with your moving needs!

From the owner: Save Up To 20% When You Reserve Online Today!read more

I get my propane here everytime I need to fill it. Highly recommend it than changing out your…read morepropane at a store since it's way cheaper Definitely takes some time getting help, but when I do get help, I get what I need. Have not personally rented a uhaul from this location

This review for propane refill, had a great experience because Kenny is very helpful and efficient…read moreand will go back there from now on to get our propane refills.

I wish I could give them negative stars. The trucks are junk. The management is driver hating…read moreliars. Especially Mr. Army Lt on the logistics side. The region director is a pathological liar, as well as many other nasty things. The shop is incompetent and could not fix a paper bag with a roll of tape. Ryder is very strong on how bad they treat their drivers. They hire you to fire you. Unless you kiss a serious ...

First time using Ryder. Colton was able to set up our business account within hours and we were…read moreable to make a reservation for next day pickup. Bella, at the Austin Lamar location, was very pleasant to interact with, quick, and efficient, as well as her trainee, who did a great job as well. Ryder even offered their complimentary UBER service for business pickups! The equipment was in perfect condition. I was in & out within 20 minutes. GREAT SERVICE, definitely recommend this Ryder location.

Not just trailer rental, the owner is a real pro and picked up my vintage bike quickly and…read moreprofessionally, delivering it to a mechanic the same day. Would definitely rely on him for all future bike hauling needs. Knows what he is doing. Also not crazy money for local service area in Austin.

Owners are very organized and have great customer service!! The trailer was in great condition and…read moreperfectly suited for our needs.

The building with our UHaul storage unit was infested with rats and we were never notified --…read moredisgusting damage to our property and they have been very unhelpful in fixing it.

Use a different location. I've had multiple issues at this one in the last week. First, they didn't…read morehave a van although I had reserved one. They sent me to another location and it took a long time. No refund for inconvenience even though that's apparently company policy. Next time I used them, they had the van but I returned it at 6:50 and they weren't willing to let me drop it off normally bc they were trying to close early. I had to download the app and it was just a huge hassle. The manager acted like I was inconveniencing HIM. I'll avoid this U-Haul in the future.

great expert customer service, Shaun recommended a flooring machine I have never heard of for my…read moreproject. It was the best. thank you Shaun

As a recovering engineer who thought I knew what to rent, I got the wrong heavy duty drill and bits…read morefor a job, when I returned and explained how it was not working, they replaced the rental with a different tool that worked perfectly.

I'm surprised by the negative reviews here, that's not been my experience at all. I'll disclose…read morewhen I travel I'll use the usual airport suspects, because it's all about convenience. But when I'm in town & need a rental, I'll use Priceless, because it's all about cost. The fact I'm even screwing around with a local rental means I'll be in a less than amicable mood, and Priceless has always come through. And it's always been some 2017 varietal of a Chevy Cruze. I know they have bigger cars & even Jeeps, but I'm okay with Cruze, because I'm paying exactly $38.72 a day for it. And when I've rented it by the week, it's been exactly $203.73. Discount? Cool. You can use either credit or debit cards, they're not there Sundays, and if you need extra rental time, call them. One quirky thing - the first time I used Priceless, I reserved & paid with my debit card, and they put a $150 hold on my credit card. They said on their website they would do this, and the hold was reversed after I returned the car. But since that first time, I still make resos & payments with my debit card, and they've done nothing with my credit card. I don't know what that means. Maybe they like me now. I do know when I need a car rental in Austin, I already like them.

This location is now a Budget/Avis and the staff here is really great. They know i work in federal…read moredisaster response, and having a low bodied car while driving out in the country in flooded roads can be dangerous. So i'm very appreciative that they have usually upgraded me to SUV and even a full F150 truck on one occasion (that was actually a fun few weeks to have there huge truck for work). I'll always go to either this location or the Avis a little further up Burnet in the shopping center at Research Blvd.

I was surprised to see 5 star reviews for this location on Yelp. Typically a car rental place has 3…read morestars at best. I needed to add another driver onto my rental agreement so popped into this Avis location to get this done. The reviews were not mistaken, as the lady that helped us provided great customer service. Unfortunately she was not able to add the second driver for just two out of the six days that I requested, and I had to pay an additional $65 to have an additional driver for the duration of the rental (other places will do this free of charge), but this is more of a corporate thing and not due to lack of service by the rep. We were in and out within 5 minutes - she made everything very easy and convenient.

I HAVE NEVER HAD SUCH A BAD RENTAL CAR EXPERIENCE !! My…read morerental car's transmission failed. They said do not drive with the error code. They required me to Uber 40 miles back to Austin Airport to pick up a new car, that they would have for me the next day. NOPE! IF ONLY THEY HAD ONE! they said I was S.O.L. NO CARS!!! and would not help come up with a solution. Period! Also, very smug and rude. I had to go to 3 other rental car places but theirs were all spoken for. I even asked if somebody could get me a car at another location. That didn't work either Finally Hertz, after telling me no, said they could rent me a luxury SUV. At luxury SUV premium prices! I was over a barrel and I had to pay it. Never again will I use Budget/AVIS