I was surprised to see 5 star reviews for this location on Yelp. Typically a car rental place has 3…read morestars at best. I needed to add another driver onto my rental agreement so popped into this Avis location to get this done. The reviews were not mistaken, as the lady that helped us provided great customer service. Unfortunately she was not able to add the second driver for just two out of the six days that I requested, and I had to pay an additional $65 to have an additional driver for the duration of the rental (other places will do this free of charge), but this is more of a corporate thing and not due to lack of service by the rep. We were in and out within 5 minutes - she made everything very easy and convenient.

I HAVE NEVER HAD SUCH A BAD RENTAL CAR EXPERIENCE !! My…read morerental car's transmission failed. They said do not drive with the error code. They required me to Uber 40 miles back to Austin Airport to pick up a new car, that they would have for me the next day. NOPE! IF ONLY THEY HAD ONE! they said I was S.O.L. NO CARS!!! and would not help come up with a solution. Period! Also, very smug and rude. I had to go to 3 other rental car places but theirs were all spoken for. I even asked if somebody could get me a car at another location. That didn't work either Finally Hertz, after telling me no, said they could rent me a luxury SUV. At luxury SUV premium prices! I was over a barrel and I had to pay it. Never again will I use Budget/AVIS

I ended up in this Enterprise facility because it shares a building with AMM Collision,and the…read moreinsurance taking care of my accident claim used/recommended both. From initial phone call to handing me the keys and watching me drive off, the experience and staff were top notch. I watched this two person team jump through a lot of hoops to make several customers happy and I was super impressed by their desire and expertise to make my experience a pleasant one. Customer service is clearly a number one priority at this facility. Hope I won't be back - but not afraid if I have to!

Terrrrrrible service. Never have clean cars or good customer service. Lie about calling customers…read moreand never have cars available on time.

I've rented here twice in the past few months helping my girlfriend move, and the rental process…read morewas easy. I was in and out in a few minutes. Return was just as easy, you can just drop the keys in a box drop and get going. I would and plan on renting here again.

Ok so here's my experience renting a truck from Longhorn...when I wanted to rent here I was kinda…read moreworried after reading the bad reviews since I was going to drive from Austin to Las Vegas and pickup my stuff in storage and then drive back. Its a freaking LONG drive!! But I called Longhorn and told them about my concerns and their pricing was much better than U-Haul or Penske or even one way trips from Vegas to Austin. I have to say they did great with customer service in every way...I told them I had one hell of a trip coming up with 20hrs there and back and over 40hrs driving and here's what I rented and what they did to the truck before I rented it to make sure by trip was safe and without problems. - 15 ft, 2019 Box Truck with only 40,000 miles - New front tires - New brakes - Oil change - Diesel fuel and diesel exhaust fuels both full And they gave me their repair tech's cell number to call anytime on the road in case of problems or concerns. Seriously I got treated very well and I just finished my grueling three day drive and dropped the truck off. Also went through a snow storm in AZ around Flagstaff and this truck handled just fine thanks to the new front tires they put on for me. The miles I paid were 15 cents a miles compared to way over 70-90 cents a mile charged by U-Haul or Penske and the rental was very affordable and also my Geico Insurance covered the truck no problem at no extra charge. This is my 5 STAR review for Longhorn Rentals since I have read so many bad reviews on here and I had a really quality experience renting from them! My advice, make sure you know that the truck you are renting has good tires, oil change, good care and give Longhorn a try since they are priced way better than other truck rentals and their customer service rocked!

During the last week of October 2025, I had to drop my car at Caliber Collision on N. Lamar for…read moresome body work. I booked my rental reservation using the number I thought was for the Enterprise that had a shuttle with that location but the day before I was to pick it up I got a call (on a Sunday) saying that location did not have a shuttle or transport to that body shop location. I then had the right direct line because of the email confirmation and called the location. They transferred me to this location to move the reservation that same day but this location also didn't have a shuttle service BUT Nick Knight was very helpful and said they would do me a solid and make sure someone could pick me up so I didn't have to be routed to yet another location! Even though they were short staffed that day (a few folks had called in sick), they picked me up, got me a good comparable car, set up me up with a decent rate, and when I returned it made sure the rate was adjusted to 4 days vs. the 5 days the system was quoting me. And one of their employees who didn't technically work at that location but was there for some admin because he helps with their luxury rental line, took me back to Caliber to pick up my car since they were short staffed. I really appreciated them trying to make things easier for me despite the challenges they were facing and everyone did it with a cool and easy attitude! Hard to do these days, so I was extra appreciative of the team that worked there.

We rented a large 12 person van. It was easy to reserve and pay for. The staff were helpful and…read moresuper friendly. We used the van for one day. No issues. We didn't get extra insurance for 30$. We had no issues. They have drop box and it's easy to return outside of business hours. We will use them again!

To offer a review of this place that has nothing to do with Uber rentals or one-off events like the…read more2021 winter storm: this is arguably the best place to rent a car in Austin proper (meaning not at the airport). If you're an Avis Preferred member - which is free & highly recommended, although you can't simply head straight to the vehicle and drive off, as is the case at most of their American airport locations - they usually have a vehicle set aside & ready to go (and always have with me personally each time I've rented there). Just FYI, on-site car rentals at Austin's airport (along with most others across the U.S.) cost more because cities tend to add sizable "convenience fees" (a.k.a. taxes) to vehicles rented by visitors instead of locals. In some cases the taxes/fees alone can exceed the entire rental expense! Definitely not the case here. It does, however, have two drawbacks: the facility is quite small (a literal converted gas station, meaning the old-school variety with a cramped waiting area), and the area's a little dicey at night given its proximity to a number of homeless encampments (though nothing like the situation when Austin rescinded its ban on camping, plus it's not even open at night, unless you're doing an after-hours drop-off).

We dispute Avis's $250 cleaning fee. Our family of four adults does not smoke or eat in vehicles…read more Due to severe historic flooding in San Antonio that week, we used the car very minimally. It was returned fully fueled and in the same clean condition as we received. The Avis employee who accepted the vehicle made no mention of any cleaning issue and provided no inspection or documentation showing the vehicle was dirty or damaged. We believe this charge is unjustified and request that the $250 fee be removed. Two other people in our group also rented from Avis and also received bogus cleaning fees. We are escalating these charges with credit card company. I've never had a problem before with any rental car company. This is ridiculous. We rented based on Costco's recommendation. That was mistake.

Their cars are the best price compared to others in the same class of vehicle. Easiest pickup and…read moredrop off. Convenient to the Airport. Beautiful cars. Clean and comfortable. The Alfa Romeo is great to drive and fast!

From the owner: Ride in style with our luxury car rentals. •Affordable Daily Rates •Low Deposit •No Hassle Bookingread more

Really smooth experience on short notice - Evan was super helpful and made it a great and easy…read moreprocess.

I went to enterprise after getting in a car accident to get a rental car that ussa covers I go in…read moreand they are about to give me the keys and tell me that I need to pay a $50 deposit fee I'm thinking cool whatever until I'm told I can't pay it with a debit card the employee I was working with was so rude and had zero solutions that is the dumbest shit I've ever heard I can't pay with a debit card unless it has my name on it I tell them they can call my bank or I can to confirm its mine I provided them with every other document needed to get the car but on top of that they were so rude I'd never in a million years hire the workers I saw in there 0 out 0 they need to add a 0 star option for this location

Bret was so amazing and accommodating!! We needed a car with 4 wheel drive to get to a friend's…read morehouse on the river... beautiful place, but 45 minutes off the highway on dirt roads with some pretty treacherous hills that my little Toyota Corolla would not be able to handle. We came to him about a week in advance with our predicament and he let us know that this would be a bit of a unicorn to find in Texas. Still, he offered to put a call out to each of the local Avis locations in case something showed up. After scouring inventory, Bret located a suitable vehicle just in time! We had a blast with our friends at the river and we literally couldn't have done it without him. Thanks again, Bret!

A J Rental Car at Leif Johnson Ford in Central Austin at Keonig and Airport has provided…read moreconsistently good service when I've needed a rental while my Ford was in the shop. The last time was about ten years ago, but my experience this week was excellent with Daniel and Ross getting me into a new F150 in only an half hour if that. I have a Ford Protect Extended Warranty, so AJ Rental works closely with Leif Johnson Ford on Loaners for courtesy transportation on certain multi-day warranty repaired covered by the factory or extended warranty coverages. The Manager has been there close to 15 years, so it's a seamless and stress free experience whether you're rental vehicle is covered by warranty, insurance, or you're paying out of pocket for a super low rate. I love Ford trucks and the excellent sales and service team, but the real key to great service and experience is convenient of AJ Rental being inside and partnered with Leif Johnson Ford!

This company is very shady and dishonest. Manager is very rude and snotty. They will manually…read morecharge your card for whatever they want without notifying you or providing you will an invoice months later. They are linked to several dishonest car dealerships that use their service for "loaner" cars.

I got into an accident and needed a replacement vehicle for over a month. My insurance company set…read moreme up with this location of Hertz. I took an Uber there and arrived just at 8:00 when they opened (I needed to get to work) and I was immediately greeted by a friendly face of an employee there. They were super helpful and kind and got me all set up with a nicely maintained, clean car within 20 minutes. As I was waiting, I witnessed several interactions with the employees and customers and they were knowledgeable, professional and kind. One of the employees was training the other and they both still had time to get everyone taken care of quickly. I'm a recruiter so I notice these things and I'll admit it- I was really tempted to try and recruit these two! Today I called because I needed to extend my rental and again received the kind, knowledgeable, courteous service I received when I first went in. Of course I hope I don't need a rental again anytime soon but if I do, I'll be going to this Hertz location.

super sketchy place indoors and outdoors. lots of homeless in this specific location and open drug…read moreuse outside. i was charged an extra $300 for 3 days that i was not using the car. the employees decided not to check the key return and did not want to respond.