I just had the worst customer service experience I've ever had with Budget/Avis…read more I reserved a gas vehicle for 12:00 PM on August 6th. When I arrived at the Budget location, there was a sign directing all customers to Avis. I went over there only to find a line about 27 people deep and waited 40 minutes just to reach the counter. When it was finally my turn, the employee looked up my reservation and told me there were no gas vehicles available--only EVs. I explained that I was driving to a remote area where charging infrastructure isn't reliable, so an EV wasn't an option. He then told me I'd have to go on a 2-hour waitlist for a gas vehicle, and even then there was no guarantee I'd get one. I reminded him that I had a reservation for a gas car at noon. His response? "The reservation is for the time, not the car." That completely defeats the purpose of making a reservation. I explained that I had an event to get to and was understandably frustrated. A supervisor came over, and after I explained everything, his response was, "What do you want me to do about it, cry or be sad for you?" I've never been spoken to like that by someone in customer service. It was incredibly unprofessional and showed a complete lack of respect for customers. They offered no solution other than waiting two hours for a vehicle that wasn't even guaranteed to be available. I told them to cancel my reservation. The employee said he did, but I had a feeling he hadn't. I called Budget customer service afterward, and sure enough, the reservation was still active--they had to cancel it over the phone. Thankfully, I opened Turo, found a vehicle immediately, and was on the road within minutes. Reservations should mean something. Stop overbooking vehicles and start treating customers with respect. This experience was unacceptable. Turo for the win.

I would not even give this business 1 star if it would let me. 1st they didn't have my vehicle…read morethat I reserved 2 months inadvance. I had to wait and then was given a 7 passenger van as that was the only thing they had. Then I just got a charge for cleaning for $125. I was the only one in the van and the pictures show a couple of pieces of grass and maybe some gravel on the drivers floor board. They said $125 is the minimum cleaning fee so they couldn't reduce the charge. This carge is half the cost of renting the car. Go with ANY other company! RIP OFF

During the last week of October 2025, I had to drop my car at Caliber Collision on N. Lamar for…read moresome body work. I booked my rental reservation using the number I thought was for the Enterprise that had a shuttle with that location but the day before I was to pick it up I got a call (on a Sunday) saying that location did not have a shuttle or transport to that body shop location. I then had the right direct line because of the email confirmation and called the location. They transferred me to this location to move the reservation that same day but this location also didn't have a shuttle service BUT Nick Knight was very helpful and said they would do me a solid and make sure someone could pick me up so I didn't have to be routed to yet another location! Even though they were short staffed that day (a few folks had called in sick), they picked me up, got me a good comparable car, set up me up with a decent rate, and when I returned it made sure the rate was adjusted to 4 days vs. the 5 days the system was quoting me. And one of their employees who didn't technically work at that location but was there for some admin because he helps with their luxury rental line, took me back to Caliber to pick up my car since they were short staffed. I really appreciated them trying to make things easier for me despite the challenges they were facing and everyone did it with a cool and easy attitude! Hard to do these days, so I was extra appreciative of the team that worked there.

We rented a large 12 person van. It was easy to reserve and pay for. The staff were helpful and…read moresuper friendly. We used the van for one day. No issues. We didn't get extra insurance for 30$. We had no issues. They have drop box and it's easy to return outside of business hours. We will use them again!

I work a federal job that requires me to travel a lot and often i'll rent a car and drive to…read moreneighboring states or cities, and Budget is my go to rental company. I alternate between this location and the one a little further down Burnet because they both have great staff and they've gotten to know me and my needs as a disaster worker. Every time i've been to this location Ive gotten a free upgrade to an SUV at the economy rate because he knows that Im often driving in the the country and don't want to get stuck in deep water on dirt driveway. The gentleman that works at this location has on several occasions ordered vehicles from the airport for me, when i've had enough time to wait for a better car. That's awesome service and why i keep coming back!

There was the movie Amistad. But did you see the one about the father who kept renting cars from…read morehere? AVISDad. I used to rent from Avis all the time. This is one of the offices which helped me out when I had an issue with one of my rental cars, which was not rented from this office (rented in Houston), but they were nice about it. I was later billed way too much, in fact it should have been free, but I'm not sure if that's the fault of this office or the company. They've been shady like that for a long time and it gets really old. I kind of tend to blame both. For the experience I had when I came in here it was okay. For trying to reach them afterwards it was awful. And for the overcharging that left a negative taste in my mouth. Overall I'll give them a three but it could easily have been a two and some people would have given them a one considering.

I am very disappointed with the experience I had when I picked up my rental truck…read more I specifically reserved a six-passenger truck, and I even called the day before and again on the day of pickup to confirm that the six-passenger vehicle was available. I was assured that it was in stock and would be ready for me. However, when I arrived, I was given a five-passenger truck instead. This was a major problem because I was traveling with my family and had planned the trip based on having enough seats for everyone. We were already on a time limit, so I had no choice but to take the vehicle and figure out another way to get the additional passenger to our destination. The condition of the vehicle was also very disappointing. The truck was dirty inside and outside, and it was almost completely empty of gas when I picked it up. When I mentioned this to the employee, the only response I received was that it was okay and that I could cancel the rental if I didn't want the vehicle. At that point, canceling was not a realistic option because my family and I already had plans and were leaving for our trip. I had no choice but to accept the vehicle even though it was not what I reserved and was not in the condition I expected. I contacted customer service and explained the situation. I was offered a $25 refund, and I was told that if I provided the gas receipt, the fuel cost could also be refunded. I appreciate the offer, but this is not about the money. It is about the principle and the service I received. I made the reservation in advance, confirmed the vehicle twice, and trusted that the vehicle I reserved would be available and ready for my family. Instead, I received a smaller vehicle that could not accommodate everyone, and the vehicle was dirty and had almost no gas. I am asking that you please review this situation and address how this was handled. Customers should receive the vehicle they reserved, especially when they have taken the time to call and confirm it in advance.

Sarah is great and can be trusted not to scam you. She is patient and wants to help. Today she was…read morethe only one working, and managed things efficiently.

Amazing service from the assistant manger Jay, he assisted everyone in the store very efficiently…read moreand made sure everyone had a great experience despite the store being busy.

Fast, friendly and a super clean running rental! Hardly had to wait, expectations about dings and…read morehow much gas to return the car with were clear and direct. Returning the car was easy and I got a ride home. Highly Recommend!

Had a great experience here. A mistake on our part left us without a vehicle and within an hour…read morethey were able to upgrade us (no extra charge) and find us a vehicle for two days that we were dropping off at a different location. I appreciated the customer service and staff member who assisted us and saved the day!

Staff was extremely rude on multiple occasions, to the point that I'm no longer willing to use this…read morelocation again. I would recommend that women traveling by themselves not use this location or interact with the person (owner?) who works at the front desk.

Do not book through their phone number, it's a literal SCAM!!!!…read more I just spoke to a gentleman named "Sam" that took all my information down -- all of it including my card which I found a bit odd considering they never told me the price of anything (first red flag). He then proceeded to transfer me to his "supervisor" who's name apparently was also "Sam" 2nd Sam then recorded my voice stating all my information again (2nd red flag) and tried to get me to download an app on my phone called ANYDESK. For those not aware, this is a legitimate app used by scammers to take control of your device. That's were I ended the call. Please do not fall for this and trust your gut feeling. I overlooked several red flags because I thought I was calling a respectable business.

Great owner! He is a man of old school integrity who stands by his word! I appreciate it him taking…read morehis time explaining things to me!!!

Apparently they are out of business. We have a 38 vehicle fleet with Enterprise long term…read moresubscriptions, and we considering working with a local company instead... Too bad.

EXCEPTIONAL BUSINESS! From pre trip to post trip, 5 stars across the board. The communication is…read moreamazing. They are always available to chat about anything i need assistance with. They are super accommodating and helpful. The quality and cleanliness of the vehicles are always top tier and great prices! Swyfly is the only rental company I use and they will continue to receive my business! Great Company!

Amazing experience!! Top notch customer service especially in a crunch. Rob and his team saved the…read moreday. Will be my go to from now on!

I needed a car while my car was in the shop. Rent a Car with Cash was recommended by a friend…read more What a fantastic company. They were prompt, courteous, and had excellent communication. Fast and efficient. Thank you for a great and easy experience.

I stopped in the New Braunfels location to rent a box truck for a move, and the obviously gay…read moremanager was curt. I guess that he was having a bad day. I rented a truck from Ryder and got good service.

Friendly people and accommodating. They were able to find me a truck when no one else in…read moresurrounding cities could. Only 20 miles from work (where we needed to use the truck), so fairly convenient location. Sometimes I fly in for a show or convention and we don't have a truck available, and this Enterprise location will be my first choice. I'm sure we will work together again soon.