I chose Caliber Collision in Escalon solely for convenience, since my sister lives nearby and was…read morehelping us while we were out of state. Unfortunately, the experience was awful from start to finish.
My car window was broken while my sister was driving us to the airport. Because we were traveling, she brought the car in on 8/8/25. Caliber initially suggested not using insurance because the window repair would be just under $400 (my deductible is $500) -- but that would have meant only replacing the window and not repairing scratches inside and outside the door. I clearly stated I wanted everything fixed and used insurance.
The car was "finished" on 8/19 and sat undriven until we returned on 8/27. Shortly after, we discovered glass still inside the back passenger door and behind the seat. It had not been vacuumed out. When we called, we were told to bring it in anytime.
On September 9, my young son tried to open the back passenger door and couldn't. The door panel started pulling away from the frame. When I brought it in on 9/19, an employee named Jesus immediately accused us of taking the door apart ourselves, repeatedly insisting "there's no way" it happened otherwise. Despite me calmly explaining that my son simply opened the door, he continued implying I was lying, scoffed at me, and behaved very unprofessionally.
I spoke to the manager, who apologized but minimized the situation by saying both sides were "getting defensive." Meanwhile, the employee continued accusing me, claiming a "missing part" proved we took the door apart. The work was under warranty, and I have zero knowledge of car repair -- there was absolutely no reason for us to touch anything.
I was told a part needed to be ordered and that I'd be contacted. No one followed up. By October 25, the door came apart again when my son opened it.
On November 12, my husband brought the car in. The same accusations resumed, then shifted to blaming us for "pulling the door too hard." We later discovered the door no longer locked after that visit.
At this point, I contacted Farmers Insurance, who escalated the issue and transferred us to a different Caliber location.
From there, the experience completely changed. Carrie, the Regional Manager, was empathetic, professional, and proactive. She arranged for the Modesto Caliber Collision to handle everything, including transportation. Glenn and the Modesto team were excellent, and as of 12/17, all issues are finally resolved.
Avoid Caliber Collision in Escalon. The lack of accountability, incomplete work, and disrespectful treatment were unacceptable. I'm grateful the Modesto location and regional management ultimately made it right -- but no customer should have to go through this.
I am aware of the delays in us taking the car back to the shop, and because the initial repair was incomplete and the issues were not urgent to daily drivability at first, we were told we could bring the car back "anytime." Between homeschooling two young children, work schedules, and the fact that the car had already required multiple trips, it took time to coordinate returning it. Additionally, after being repeatedly accused of damaging the vehicle ourselves, I was extremely uncomfortable returning personally and waited until my husband could take it in. The delays were not due to neglect, but to scheduling realities and the shop's own mishandling of the repair.
