The Storage-Mart at 8114 City Base Landing, San Antonio, TX is absolutely the worst. I'm not sure…read moreif it's poor management or their accounting department. The contract allows them to charge for insurance unless you provide proof of insurance. But when I provided proof of insurance, I was charged for insurance so now I have to contact them to reverse the charges. This is not the first time. How many customers are charged for insurance because they fail to notice the extra charge? StoragMart is deceptive in their management practices.

I've been a renter at Storage Mart for many years. I have always had excellent service whenever…read moreI've called or come into the office-shout out Jessica! The property is very well taken care of: clean and tidy, well lit, appropriate temperature for all weather. As a single woman, I have felt safe when I've been on property to pick up or drop off at my unit. The location is excellent-you can complete a quick trip to your unit before or after gassing up or getting groceries. I have never had a problem with customer service or quality offered.

This is NOT efficient, EVERY month we (my son and I have 3 units) get warned that we are overdue,…read moreeither one of us or both. Have tried to correct info PS has on file and then I pay the bill. Their app is completely useless, also their website, Each month we talk with the property manager and he looks up our accounts and they are paid up!! The Alamo Heights manager is always attentive and provides great service, but business office is not available usually and very threatening about balances owed. You would think they could afford to pay an overall account manager or at least provide a more efficient way to serve their customers,

I like the quick and easy access with the app and no code is really necessary but it is a option as…read morewell. I like the staff they are friendly and available to you when needed. The place can use a little bit of updating to the area but overall it is a clean facility.

overall, i wouldn't recommend this place and would definitely take my business elsewhere…read more calling over the phone is basically pointless. you get connected to random representatives who don't actually help with questions about your specific unit. it feels super disconnected and frustrating when you're trying to get clear answers. the policies are also really inconsistent and honestly unfair. my brother's monthly rate literally doubled with no notice, which is not only inconvenient but also feels really unprofessional. there doesn't seem to be any transparency or consistency in pricing. the only positive experience i had was with olivia. she was the one employee who actually took the time to help and answer questions clearly. everyone else, on the other hand, was quick to threaten sending my account to collections if i didn't pick up my belongings right after my paid month ended. this was especially frustrating because another representative had already told me my items would simply be auctioned off after that period, so i was getting completely conflicting information. overall, the communication is poor, the policies are unreasonable, and the customer service is not helpful. i wouldn't recommend this facility at all.

The location is convenient and the front office is easy to work with. No climate controlled units,…read morebut the cost is reasonable.

Very good service, friendly staff, knowledgeable about storage, helpful about all options.read more

Rose is very helpful and provides awesome customer service! The storage units on the property are…read morevery clean and the property itself is clean too! Rose keeps everything running smoothly! I highly recommend if you need the extra storage stop by and see Rose!

I rented a unit in Cubesmart in Mchard road and Mt. Tom Gm assisted me I have never been treated…read morethe way he do! he went over and beyond very helpful and friendly the unit was super clean. thank you Mt. Tom keep up the good work you are doing!! I do recommend this place.

Wonderful recent experience with the most current General Manager, Tamara, and assistant manager,…read moreLoryn, at Cube Smart! I've been renting a unit there for a few years and both these individuals went the extra mile to help me with some past issues with my account there, and then helping making a change to a more cost-effective unit, assisted me in understanding the options, and walking thru with me to show me the various units available to make the best choice. They put so much time in assisting me, always with kindness, respect and genuinely deaireto provide the best customer service possible. It is amazing and so uplifting to know there are still individuals who genuinely go the distance for the customer. Highly recommend this facility because of these 2 individuals!

Would have given it a zero (0) rating; however, this app…read moredoesn't allow it. The worse customer service EVER. Waited 10 days for hitch & bike rack on day of appointment waited 30 minutes before they came to tell that it was not in. They (Dan & Terry) gave every excuse in the book. I should've read previous reviews.

This storage facility is ok, but my only complaint is it's advertised as a 10 x 15 size unit. So I…read moreexpected to have that size unit. Unfortunately, their units are not what they advertised. The units are actually smaller in my experience. I actually ended up measuring a few units after already being charged for the unit and signing the contract. Once I measured about 4 of them after already being charged and signing a contract for the unit it became apparent that the units are actually 9 x 14 size units not as they advertised for a 10 x 15. The only reason we got the unit was for the advertised size and well unfortunately it is falsely advertised. It's unfortunate that we had already signed the contract and paid for the unit because we really needed all the square footage that was advertised on their website for the unit. Any ways just thought that everyone should know about this discrepancy before committing to a contract so you can actually get the size you truly need. Make sure to have your measuring tapes ready to measure before hand unlike us.

Best of the best! Would highly recommend! Close enough to everything in the Alamo ranch area!read more

very good great water very good televisions dhzhshbsnsksud very good great place good unit for…read morestorage

I recently had some specific storage needs that the manager, John, was able to help me out with…read moresuggesting alternatives for my needs and helped me tremendously. John runs a very tight ship, I left my unit unlocked and he checks daily and was able to notify me the same day and locked it for me. Highly recommend this location in particular.

I lost my keys to my storage unit and needed to get into the unit ASAP…read more I want to thank Adriana for coming out on short n notice to cut the lock and thank you to the property manager for all his help i greatly appreciated you both God bless you