Total rip off. Be careful. Yikes! I thought we would get great service. It was a referral. Turns out there is an A1 locksmith in Palo Alto that has the really good reputation. Get a firm quote up front if you chose this company. read more

Not only did he sell us 300 dollars worth of useless cut keys, but he messed my car ignition system up so bad I have to pay someone else to fix that on top of it. Matt came out and rekeyed my Toyota after I lost my keys. The keys were transponder Keys and needed to be programmed into the computer. It took him a few tries, and a few different keys. He finally suggested we go with an oem Toyota key for as extra 50 dollars. We just wanted it to work, so we paid the extra price and he cut the key. It didn't work. Then we notice the car was pulling a trouble code. It was running fine before we lost the keys. Matt, who insists he was a mechanic in the past... was adamant that the car was running bad before we called him. He said it must be a bad sensor. Yeah. I'm an ASE certified tech (I don't work in the trade anymore) and I know the car was running without the trouble light being on before he got here. So, now we have a bunch of cut keys, none of them work and the car won't start at all. The Toyota key he reprogrammed was good enough to override the security system in the computer but not start the car. Why? Because this idiot jammed a bunch of keys in and out of the ignition trying to get it to work and he totally fubared it. The next morning I find my original keys in my jacket pocket (my bad) and go downstairs to see if the car will start. It does, but runs really rough and the power steering isn't working. All symptoms of a failing ignition system on the security sensor side (Toyota failsafe key systems suck) This guy is an idiot. When I called him to give him a chance to fix the problem he started mansplaining cars and wouldn't let me speak. Wrong attitude, dude. I have a degree in mechanical engineering. You not only sold us keys that wouldn't start the car, but you mucked the car up and lied about it. On top of everything, dude looked at my husband and talked to him (my husband is a programmer, not a mechanic) and pretty much dismissed everything I was saying was wrong. why did we pay for them even though the car didn't start? The Toyota key acted like it was accepted by the computer, the car was cranking but not turning over and I figured I could fix it after he left. This guy is going to cause some poor woman to be stuck on the side of the road somewhere or worse someday. Someone with ethics like this should not be changing locks on peoples houses and cars. read more

Matt is the best . I called him and as promised he came after 30 mins . He is very professional and efficient. I want to give him 5 stars but taking out 1 star because when he calls back the caller id comes as anonymous caller . You think twice before picking up the phone . I highly recommend him . read more

A-1 lock smith is one of the only best one I called many others locksmith all they talk was about money rate and their time no customer value at all but 1-A jumped to my concern and question they treat me like real customer I had my friend car key problem they show up right away finish the job very fast I highly recommend 1-A they are professional, they value the customer, they show response and act like real locksmith not other only care about their pocket thanks 1-A locksmith your number 1 ................................................................,,,,, read more

I was totally happy with their service. I needed a new chipped key cut for my 05 Mustang when I called to ask questions he mentioned he would even match competitors prices. After I called around I called him back. He got to my house in 10 minutes that was great. The whole process took less than 15 minutes they know what they are doing. The second key made I never used but when I tried it it's stuck in my trunk a little I called him he was at my house within 8 minutes to adjust the key. I would totally recommend this company to friends and family. read more

Matt was amazing! Came down to my house after Alaska airlines lost my luggage that contained my keys. He came to my house within 15 minutes and was in and out within 10 minutes. He want above and beyond the call of duty. Thank you Matt!! read more

I needed an entry door lock replaced after it was damaged. Matt came out exactly when promised and took care of it very quickly and efficiently. Definitely worth his reasonable fee. read more

Very disappointing how I got handle today when I called asking for assistance with my lock. I spoke to the owner of the company and told him you've been to my office before and I need your help. He quoted me the same price which was fine, but I asked him about a key for my mailbox. He quoted me $100 dollars and I laughed because the mailbox alone wasn't that much at all. I then told him I would like him to do my office door. He said he would call me . In less then a minute he calls me back and says he doesn't have anyone. Annoyed!!! Lost my business and respect!! read more

I was locked out of my car and the service from this company was quick and the price was very reasonable I highly recommend this company

Locked myself out while retrieving the mail in a rain storm. The response to the call was quick and the customer service was great. Price for an emergency call was not too bad either. read more

I was locked out my house in Fremont and a man came down within 15 minutes and got it open effortlessly. Price was as much as I anticipated for someone being stuck outside. Truly appreciate the service read more

I called this locksmith on a Saturday at noon and was told someone would be out at 2PM. Nobody came. I called them back and was told someone would be out at 5:30. Nobody came so I called back to see why and was told to call back first thing Sunday morning. I called back at 8 am on Sunday and was told someone would be out at 11:oo am. Nobody came so I called to see why. I was then told the tech was running late and would be at my house at 2 pm. Nobody came. So I called to see why and was told someone would be there at 5pm. Nobody came so I called another locksmith company who was out in an hour and had my broken key extracted in another hour. I don't see how this company stays in business with such poor customer communication . read more

These guys are great. My key broke in half in my pocket I called A-1 they quoted me a price and told me a half hour to come out and make a key. Sure enough they show up in that time frame and can make me a new chipped key and program it. Their tech Mike was quick it fit first time he was gone within 15 min or so. I'm really happy with the service good job guys read more

I rushed out of my place and just after I closed the locked front door, I realized I left my apartment and car keys inside. I called a few local mobile locksmiths. They were booked 2-3 hours out to the next day. I called A-1 Locksmith and Matt arrived within 20 minutes. Quick, professional service. His quick service allowed me to keep my work appointment. I am glad I did not have to cancel it. read more

We had an emergency lock change with Matt from A1 Locksmith! He was fast and very professional!

The best locksmith I have ever dealt with, he is always on time and gets the job done. I highly recommend A-1 locksmith if you ever in need of lock smith service... read more

So just a FYI this will be very detailed, so I have been suffering from a brain injury due to being robbed and kicked in the head several times I am just recovering and get tired very easily. I can't walk far. So I was given a 96 Mercedes.last night on my was home my already screwed up key snapped In the door thank god it didn't get stuck inside.The guy Matt was nice at first when I called, I asked him for an appt at 1:30 in which he refused saying I might not be here when he came(I thought this was strange ) because he refused harshly,I brushed it off and called him back when I was ready in which he said it would take him 30-45 minutes to get here,he got here on time and started working on my key after messing with it for about 40 min he made a key that unlocked the door in which I praised him highly for the whole time I was thanking him, then ........... He put the key in the ignition,he was having a hard time starting it because my key has a code and the remote has to be close it started once but he couldn't get it going after that. I then asked if I could attempt to try he walked away from me to his car and comes back with my snapped key and tells me if I want to try I have to give him the money (absurd). Now I manage a store and know that if your selling something in most cases besides food the customer is allowed to try the product out and make sure it works fine, in this case he knew it would not work once I paid him and tried to scam me out of the money so I would be stuck -150 and with a car that doesn't start, he even said "I said I could mAke you key I never promised it would start your car" duh that's what I need it for. He turned into a real pain in the ass after that and pretty much spent a hour and a half wasting our time annnnndddd if he would have let me try and it worked I would have paid him but he decided to be rude and give me ultimatums and I let him leave asking why he waste so much time and leave without his money... Why because he knows his work wasn't legit this time. He was rude and I would never recommend him to anyone and if you do make sure you check yours keys before you pay(if he lets you). read more