Long story short: I lost my keys for a car I seldom drive. I looked everywhere and after freaking out decided to call around to get prices for a replacement key. I almost gave up when I heard the rates at this "OTHER LOCKSMITH" ***Junior came to my home same day, was friendly, accommodating and very reasonable with pricing. His standard rate was ALMOST 1/2 THE COST & the job was excellent. I shared his contact information with colleagues before he left my driveway. THANK YOU JUNIOR!!! read more

Spoke to the owner on the phone and couldn't give me a price as he wanted to see the key in-person, was a bit shrude on the phone. I shrugged it off and decided to go anyways. Showed him the key -nothing fancy, just a regular Chevy key on a 2007 usually a quick 20-30$ for anyone to do, even a newbie. Didn't need to be programmed and if it did I said I'd take care of it afterwards on my own, just a required a quick cut. I even brought a blank in-case they had no stock. He became argumentative, and said he needs to ask his technician Will. Well ofcourse, Will wasn't available. Furthermore, he mentioned that he only knows how to cut the keys on older cars and houses. My key was nothing different. Offered to show him on his own machine, then he realized his upcharge scheme wouldn't work. I wanted to entertain what price point he was at after speaking to Will as I've gone to many locksmiths before for much more expensive and involved work. I also read his previous Google reviews on where the owner pulled a bait and switch on-prices to unsuspecting customers. Knowing he's was the owner, I asked him if this is a new business, or if he's been doing it for only a few years. No response, so I opted to not get the work done. He never offered a price. Entertaining ...35+ years in business and your dishonest. You can't cut a regular key, or was it all about "up charging" customers who don't know any better. People are smarter than you think. read more

Yes, they were fantastic! The service was fast, responsive, and offered at a fair price. Raj and his team were professional, promptly answered the phone, scheduled an appointment, and even provided mobile assistance if you're locked out. Highly recommend read more

Highly recommend this place!! Ask for Junior (the owner's son)!! One set of my Honda Odyssey keys and fobs got stolen from my house! I went to honda dealer for a solution to prevent my car from being stolen by the thief. The guy told me I would need to change the tumblers of the door lock and ignition. And it's going to take more than a month to get the parts cuz it's on back order. The quote of the service was around $1200. He suggested me to try a locksmith if I couldn't wait that long. He told me about this shop! I called and talked to the owner Raj. Made an appointment for this morning. And in the meantime, calling more than 10 other locksmiths, but most of them couldn't provide the service I need. They make keys and fobs, can't deal with car locks or tumblers. This morning, Junior, son of the owner, helped me to simply reprogram my still owned key and fob with his computer. Also made me a new set of key and fob! The price I paid was incredible!!Junior, you are a genius with a beautiful heart!! It's a blessed day because of you!! read more

Island Locksmith - Waiting for the owner to show up - Keys & Locksmiths Near Me - Hayward, California

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My wife is a property manager and called asking for a re key at a property which is a routine procedure. I had lived down the street from this place for years and just thought I'd give a local business some business. We asked to do the job 10am Sunday morning, the call initiated Saturday night. The man claimed to have church the next day so he would do the work in the middle of the night, which my wife explained there is a lot of homeless people in the parking lot of the building an she didn't feel comfortable doing it that way. He replied " I just got out of the Salvation Army I'm not scared of homeless people." Wtf is the Salvation Army? I'm confused isn't that a thrift store? Anyway said he couldn't do the job because he was too tired. We found a different locksmith to do the job all was well. Fast forward to Monday this man is continuously texting my wife asking for payment, claiming he needs to drop off these keys an a place to send this invoice, what in the actual f&$%? This place is unprofessional and a quite odd experience. Junior is def not very good at customer service and needs to get his stories straight. read more

Follow Hank Hill's advice: "If it's a father and son company, request the father." First time I came here was easy enough, I had lost my keys to a 98 and 03 Subaru and the owner was able to copy my spares onto other generic key slabs he had in less than 5 minutes, no problem. I wanted original keys so I ordered OEM key slabs and came back to copy onto those, and this time it was a younger guy, I guess the son. I showed up the two slabs that I had and the keys I wanted copied onto them, and so he accepted them and did not express that there would be an issues before he began. It felt like a very long time, maybe 5-10 minutes for him to set up the machine before cutting the first key. After the first key was cut, he took it off and put it to the bench grinder, but then had to put it back on the vice to cut the same key again. That should have been a red flag, but I usually give people benefit of the doubt. After the first key, he processed the second key the same way, having to put it back in the cutting machine a second time. So I get back they keys and the first key, to my '98 ended up rough and frayed along one edge (which I couldn't try at the time because the car wasn't there, but I would find later, I couldn't even fit into my key hole due to the rough edge making the key too thick) and the '03 key was uneven and missing a chunk of metal near the base. He asked me to try my '03 Subaru key since I had driven there with it and with a only a bit of luck was I able to turn it after 10-15 wiggles. I told him it was definitely difficult compared to the original key and took that many turns to make it work, but he was like "It did work though, didn't it?" I mean yeah, but only by luck and no one would find that acceptable. He then tried to explain that I need to go to the dealer and provide my VIN to get the key codes for my cars because actually, he couldn't copy onto my slabs since they were not brass like the key slabs they provide, and he could have copied if I had the key code instead so he could do it on the other machine. Me: "...So you're saying on your machine that you just cut a key from the copy, it wasn't able to cut this kind of metal?" Him: "Exactly." Me: "But if I had the key code, you'd be able to cut it on the other machine that can do it from a code?" Him: "Yeah." Me: "So you're saying that other machine can cut this type of metal but only can do it from code and not physical key copies?" Him: "Actually it can't cut that metal either." WHAT!? Then he said he knew he shouldn't have accepted the slabs, and the was like, "live and learn, right?", okay, yeah that's life, but if he had so much trouble on the first key then why'd he proceed to try the second one. Then after a few seconds of silence, I was waiting for him to offer me something like a replacement, but he didn't say anything so I was like, "So, are you going to offer me the brass key then?" and then he was like "Yeah sure, better than nothing right?". I let him just do one key, the '03 and he was able to copy in less than a minute, and of course it works fine. "Next time when you buy online check if it's an OEM key". Like what does OEM have anything to do with it!?! It was OEM by the way, but it's the OEM key that you can't cut because it's the stronger metal, and yours is the generic key that you can!!! Perhaps this next part was my fault because I never asked about the price before letting him finish the brass key that actually worked, but he rung me up for the labor of the two keys he messed up plus the 3rd key that actually worked. I assumed he would have done the bare minimum customer service, which was not charge me for the first two messed up keys because he lost none of his own material for that and I'm out $13 each of my own provided slabs. And now all dumb things he was saying before make sense: He was trying to push accountability to the customer instead of accepting guilt by saying it was me who didn't have the code, me who bought the wrong key online, and asking me saying the key works even though it takes a few tries, so now he can somehow justify charging me. Unfortunately I am not a confrontational guy and I didn't know how to react since I've never encountered such horrible customer service in my life, and the guy's eyes looked a bit red and watery like he was about to cry. And then in an attempt at making himself feel like he cares about his customer I guess, tries to make small talk be asking, "Where are you from?", to which I respond, "Here, Hayward". Then a "No, like what's your family heritage?". Needs to learn small talk skills too, asking out of nowhere about my ethnicity in a way that a 7 year old would have asked just felt inappropriate after the horrible service I received. In total, wasted 30+ minutes of my life and $26 worth of my own key slabs and $10 labor for him to destroy them. read more

Island Locksmith - see edge on bottom, cut is rough and protrudes outward, can't fit in key hole - Keys & Locksmiths Near Me - Hayward, California

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DO NOT GO HERE FOR ANYTHING! They charge an arm and leg for their services. I have multiple time told the guy i need the lock to be on the inside and he kept arguing with me. After 5 mins he told me he got it. I took the locks home and put it in my door and it was all wrong. When i took it back to get a refund he said only partial refund because the lock is keyed to my keys. Which i was fine! But 25.00 though!!! Are you serious!!! Lousy services, didn't listen or try to understand what I need it and the price was extremely overprice for a piece of junk. read more

Island Locksmith - Overprice door knob - Keys & Locksmiths Near Me - Hayward, California

Good job honest very punctual courteous and cool I would call him anytime and fair price gave me estimate and there was more work but did not charge me for extra Please call me for any question regarding Thai guy read more

I got several sets of door locks (deadbolt and knob locks) re-keyed here, and the job was both efficiently and decently done. The inside of the shop is super tiny, but they pack a lot of options into a tiny space. The owner and his son were very curteous and helpful every time I visited (4 times total to both drop off and pick up the locks/keys), even when busy with other customers. This shop also has a lot of cute keys you can choose from - of course I got the cat face key! Our keys all fit and work with no weird issues (like we had been dealing with previously) and I was able to give the guy we keep an emergency key with a hot pink snake (which he didn't like) which made me happy, haha. To re-key several locks and make 4 new keys only took them an hour on a weekday, and when called to a job outside their store (where they'd have to lock the door for a few minutes since it's just two employees) they contacted me to verify when I'd pick up my product so I didn't arrive to a locked door - very nice of them! I will be coming here in the future. Also, just to note that we were referred here by an employee from the nearby Hayward Hardware Store. read more

Arrogantly quoted me $12 to cut a key!! Did it professionally for $4 at a hardware store. read more

I lost garage and mailbox key, Island Locksmith was the best deal and also had appointment for same day. Other places quoted me double the price. The service was in the range of what I was quoted, everything upfront and transparent. They were on time and communication was clear. I received 3 sets of new keys and everything worked perfect. I have already referred Island to a friend! read more

I was actually referred by another locksmith. Thank goodness for Raj. I had an emergency and needed my locks changed ASAP. Raj answered, came out on short notice and saved the day!! Thank you. read more

DO NOT COME HERE!!! Spend three days dealing with them to get a key copied for my truck and still didn't get my key copied the first day I went they said the person who does vehicle keys where gone he called me later that day to set up a appoint the following day then and I got a quote for $85 then I go there and give the guy my key and he takes off with it to his freinds house because he doesn't even know how to copy it so his freind does it for him I'm sitting outside his shop for a hour then he finally gives it to me and I said it works right and he says yes so he goes to ring me up and he says it's going to be 120 and I said but you told me it was going to be 85 and after arguing with him he says ok well do 85 then I give him the card and he charges me 96 I get in my truck and put the key in and it doesn't even work then I tell him it doesn't even work and he gives me a address and makes me drive to his friend that cut the key for him all the way across town and his friend didn't even fix the key then I asked for a refund and and he tells me I have to wait until tmro so I go back in there the third day in a row and he gives me a refund for only 90 when he charged me 96 highly recommend not bringing your business here !!!! read more

I got locked out of my master bedroom. The Baldwin door knob just kept spinning and would not open. After a few unsuccessful YouTube video attempts I called Island Locksmith a little after 4pm. He said with traffic maps said it would take over an hour to get to my house. So instead he had me text him pictures of the locking mechanism once the knobs were removed and he walked through the tools I needed and how to open it. Saved me $ and an hour. Thanks JR! read more

Gotta throw my hat in for professional and efficient service with these guys. Despite my original appointment to re-key my locks being postponed, the owner was very courteous and the locksmith that arrived at my house did a really good job. The price is right for the work done and no complaints. When I asked about getting colored keys they said they don't offer them (just the rubber key caps--which fall off anyway so pffftt!). Would use these guys again if needed. I'll tell ya, though...these guys have some crazy tools that would put anything used in "Gone in 60 Seconds" to shame! read more

You know, most normal locks operate as follows: HORIZONTAL = UNLOCKED VERTICAL = LOCKED. In the interest of saving money, my hardworking (but frugal) dad decided that the guy he asked to paint our house was also somehow capable of re-doing our bathrooms, installing new cabinets and drawers in our kitchen, and changing the handles on our kitchen sink. As a result, I've had to shower in my parents' bathroom for a year, I've learned not to keep utensils in the drawers that don't open fully, and I can't even turn the sink on full blast because of an oh so cleverly placed windowsill. That said, you can pretty much imagine the job he did on our bedroom doors. Huge tangent aside, I'll get to the point. I locked myself out of one of the rooms, and Island Locksmith was the company in closest proximity to my house. They were polite and prompt on the phone, and just as prompt and polite in person. Granted it was a little painful to have to pay $50 for a 5 minute job, but it was a small price to pay compared to the cost of eventually re-doing my house! I've got a two year old, who thankfully wasn't home at the time, so I'm sure I'll find myself in a similar situation again. God forbid, but if that day comes, I'll have Island Locksmith on speed dial. read more

i contacted raj and asked if he had experience working on a particular type of lock. his response was "of course i do. i'm an old man." he said that he would be at my house in a couple of hours. upon his arrival, i explained what i needed. he tried one of the parts and said that it wouldn't work, and he left. a few minutes later, he returned. he said that he thought it might work but that he would have to take the part back to the shop to modify it. he quoted $550 which sounded outrageous to me. but i had had a string of bad outcomes with other locksmiths and felt desparate, so i agreed. he went to his shop and returned. the part fit. there was another part that needed to be removed and re-attached. it was something that i could have done myself but i agreed to pay the additional $100 which also seemed outrageous. he could not remove the screws because they had been stripped but i was able to do it while he stood there. he did the rest albeit badly. then i asked if he could remove another part. he said that the screw was stripped. i told him that he should not charge me the $100 since i did half the work, and he agree. i paid him and he went on his way. after further examination, i was able to remove the screw that he said was stripped on the other part. it turned out to be a set screw not a typical screw. he should have known that. he obviously felt that he had done all he was going to do which was not the complete job but was willing to accept the entire estimate. he should be ashamed. read more

I think I just got trolled by this place. I went in to get a couple keys cut (the rounded kind) and the son of the owner cut my keys so I had high hopes. LOL! I was 100% the calibration was off because when the job was done I asked him to look since they didn't match up. He refused to look and said he had to go. I refused to pay so they took the keys. Even if I purchased them the cashier didn't even know how to ring me up wtf...Actually the son was pretty badass for how much he didn't give a shit (almost could be in an Eminem music video or something). Even reminds me of when I was younger. However, I really feel bad for the owner (this kid's dad) who actually owns this place and trusts him. VERY UNPROFESSIONAL to say the least :) read more

Came in to get a few keys cut for mine and my buddy's motorcycle. We ordered kawasaki and suzuki blanks to match the original keys vs having a crap metal key. Dude over here says he won't cut any outside blanks because of "policy" policy my ass I would have paid for his cheap ass blank just for him to cut my actual kawasaki blank but his costumer service and attitude was so shitty that i just left... Now I'm headed to Bayside locksmith on Winton street where I should have went to in the first place because they've taken care of me before. read more

March 14 2018 I contacted Island locksmith to Re-Key our office door. This is my go to company and the company I refer until today. The locksmith that performed the job was unethical, very unprofessional and breached client confidentiality all locksmiths should enforce confidentiality and privacy rights. Island locksmith technician went out of his way to release my company's privacy to a mutual client. I lost all trust with island locksmith and will be hiring another professional to Re-Key our locks. These folks can not be trusted!!! read more

Just moved into a new office and Island Locksmith was prompt, fast and courteous. Mike was the tech and he was very respectful. :)

Island Locksmith has a contract with me for lifetime! We first used Island Locksmith to replace our front door locks. Upon inspection, Raj brought to our attention of some very important things that we never thought of looking at, being first time home owners. Then we proceeded to get our windows replaced and the numb nuts (who are no longer in bus......FIGURES) that replaced our sliding door did not install the lock on the door correctly. Raj and Doug came in and took the part with them to try to fix it in-house but the damage was bad so we ended up ordering a new one. Doug came in and installed it sooner than expected which was GREAT in my books! Raj, Doug & Junior know what they're doing and they don't just fix & go, they teach you how to properly handle and maintain your valuables. read more

Great guys - were able to do my unique lock for an airplane that another local locksmith could not do. Thanks so much Island!!!

Fast, friendly service... Highly recommend Island locksmith services!!

Thanks Raj & Jr for hookin this new homeowner up! You two came in and gave me a very reasonable estimate for re-key and 5 copies of keys. I had already called around the day before and you were right in the middle for pricing, plus you have me two more copies then the other two businesses had said. I will definitely recommend you to anyone who asks, family & friends. Thanks guys! read more

I needed a my front door rekeyed. I called these guys and they quoted me $45-$60. They did come promptly, but they tried billing me for 3 times this amount. Be aware of their estimates. The final bill will probably be diffferent. read more

When I bought my house I called these guys to come out and change my locks. They were very fast & efficient. I would use them again for sure! read more

Came here exactly at 1:45pm, Door says "OPEN" but second door says closed?? Yelp also says "open till 3pm". Unprofessional and a waste of time.!Don't bother coming, they don't answer their phones either. read more

I called and ask for a car FOB programming (I mentioned I have bought fob so all I need is programming). The guy who answered my phone told me it is very expensive to program my car (I have 2014 lexus IS). He kept avoid telling me the price and just mentioned "it is very expensive to program my car" and eventually tell me its around $600-$700 for programming my fob.... obviously he does not want my business at all.... read more

Went to ACE Hardware to get a copy made of my motorcycle key. They didn't have a large selection of keys and could not help me out. They recommended going to Island Locksmith around the block and I'm glad I went there. East Bay Motorsports told me it would cost $15 to have them make a key. Island Locksmith did it for $5 and it even took less than 2 minutes. They guy there was a pro and had me out of there in a jiffy. I think I'll take all my key making needs here. read more

i went there with my my mercedes key and try programmed it for me at a great price...beat the dealership. I will recommend them over anyone, I went through some unprofessional people but was willing to drive from Walnut Creek and always will..Thank you very much. Do you guys work on safes too?? If so please let me know. read more

Raj from this place was very helpful. My parents purchased a used car from a dealership and they only provided them one key. Since the car wasn't new, they wouldn't provide additional keys. The dealer wanted $149 plus the cost of the key. This place did it for $85 for the key and transponder programming. He was the most reasonable price in the Hayward area. I'll for sure come back here if I ever need transponder keys for any car again. read more

I should have written this review earlier but my last visit was so good again that I am doing it now. These folks are wonderful, friendly, knowledgable, and provide first rate service. On my first visit I had a new deadbolt that I didn't even buy there but I took it in because newly cut keys didn't work in the rekeyed deadbolt. The locksmith explained that some times a newly keyed lock and key just have a rough edge. He showed my how to "snap" the key a few times to knock the edge off. The price -- no charge. Saved me a lot as I later rekeyed every lock in the house myself to use a common key. That "snap" trick was used often. Later I wanted to rekey a lock on my screen door to match the common key. Really funky lock and for the life of me I couldn't get it out of the screen door so I could take it in. They did a home visit, ended up having to remove the screen and turn it upside down to get the pins to drop due to age and wear. Very reasonable charge and now I have the perfect lock. Most recently I had a heavy duty padlock (circular design to avoid access by a bolt cutter) for which I needed 2 duplicate keys. Multiple hardware stores did not have the right key blank. These guys did, and took the time to explain about the key blank and how it needed to be cut a little special to fit the lock cleanly. Small shop with lots of skill and service. Five stars. read more

I called this place today to open a door at my dads house. Although, the service was cancelled. These guys were very professional and they take their job seriously. I would definitely recommend them and use them in the future. read more

Home Depot and Ace both failed to make a working copy of my motorcycle key. Island locksmith did it in two minutes. Trust the pros! These guys do great work. read more

#1 If I could give this guy -5 stars I would ... I broke my key off in my door today at Cull Canyon Lake and was stuck without a key to restart my truck. I call this schmuck and give him the details of my problem and right off the bat he's telling me I have a chip in my key ($150) and there will be a programming charge ($60) show up (50) Extraction of my key ($40 - $60). He tells me to call back in 10 minutes tosee if he can get codes for my key all the while I'm trying to tell him my truck is the basic model. When I get a word in, between all his compiling charges for me, a guy who's obviously stuck I tell him my truck is the basic model and I do not have have a transponder key or a key with a chip he yells at me and says "Well I guess you know better FIND SOMEONE ELSE" and promptly hangs up on me! JERK! I go right back here on yelp call Quick Respond Locksmith he came out in an hour from a different Job $90 dollars for extraction and 2 keys and very nice. Island Locksmith was very unprofessional and was trying to rack up a hefty bill. Update 2/7/12 This guy's niece or daughter is threatening a slander suit against me through Yelp (LOL) because of my review. Very unprofessional! Update 2/13/12 Not very intelligent at all. Was I a customer? I think anyone who reads my original post could tell, after I called the crook on the phone out on all the up charges he hung up on me. Maybe if you feel this review is hurting business the problem isn't the review ... IT'S WAY YOUR BUSINESS IS RUN. read more

I came to visit family in California and i lost a set of keys. Island Locksmith was very professional and their service was amazing. They helped alot, and i would definitely come back again. Thank you read more

A job well done! I made the phone call to Island Locksmith at 10am, and they had 2 new car keys ready for me an hour later. He then promptly met me at my car to deliver the keys and confirm that they work, and charged a very reasonable price. I will definitely use this company moving forward. read more

Found them on Yelp. I didn't end up using their service, yet they went out of their way to assist and provide me with great information. I'll be back! read more

Just had my house rekeyed by Island Locksmith. They were prompt, gave me a quote over the phone, and very polite and efficient.