My experience with Collision Masters was less than satisfactory. I originally chose to take my car to them for minor body repairs because I was impressed they called me about a week after I brought the car in for an estimate to see if I'd chosen a shop for the repairs. I like small businesses who seem to care whether or not they get your business, and based on that I chose this shop over the other five that I'd also taken the car to for estimates.
The reasons I was dissatisfied with my experience:
1) Vehicle wasn't ready on promised date. They informed me it was because they underestimated the repairs and would need an extra day, during which time they would make an additional claim on my insurance for the extra hours of labor.
2) Vehicle wasn't properly repaired. The back hatch, which is what they were supposed to repair, wouldn't close properly. I was told to bring the vehicle back the following week, at which time they would file an additional insurance claim for me. I absolutely felt like they were trying to nickel and dime as much out of the transaction as possible.
3) When I expressed concern about being without my vehicle for additional time, I was rudely informed that "when you get in an accident, being without your car is just something you have to deal with". After having already been without my car for longer than promised, I felt the comment was rude and out of line. Of course I never bothered to take my vehicle back to them and it's still not fixed properly because I don't want to deal with them anymore.
4) Final cost for repairs was more than 10% above their estimate. I understand that an estimate is just that - an estimate, but when they tried two separate times to get me to authorize and additional claim on my insurance I absolutely felt like they were trying to squeeze more $ out of the transaction, which I found less than respectable.
I certainly won't take my vehicle to this shop again, nor would I recommend it to any of my friends. read more