So I finally decided to leave a review after little over half a year later. I came in wanting to go lighter eventually blonde, prior to experiencing a bad hair job elsewhere with bleach I decided to give this salon a try after seeing "good" reviews. I decided to book an app with Arlene, based on the photos that she had experience with blonde hair.
The bleaching process: She told me that without a doubt she can lift my thick healthy light brown with highlighted hair to an ashy blonde. I also needed color correction (mostly on my lower mid back of my head) due to the fact I use to have black hair a year a ago at the time. So she began bleaching those brassy areas first. I have a full head of hair, while she was almost half ways of the bleaching process the back of my hair began to feel warm, at first I thought it was the sunlight shinning in the salon & hitting my head, within seconds my head felt really hot & I told Arlene. She checked the foil & burned her hand as trying to remove the foil, she then begins to spray cold water on my hair & calls Juliet over & they take a look at my hair as I see their confused/ shocked expressions. I asked "what happened?" & Arlene then responded imprecisely that there was a supposedly 'bad chemical reaction', perhaps due to "previous hair dying at others salons", &/or "caused by cheap products they used on my hair" (clearly impossible when I hadn't had my hair done/touched in approx. 3 months). She didn't hesitate to take the blame, without any precautions to check my hair. To this day I've never had any problem with bleaching or having my hair fried, they obviously use cheap products here. Anyway, going back...She also didn't tell me that my hair had got cut short due to frying it with bleach & over processing. She continued to process the rest of my hair, after couple hours of finally progressing my hair, she looked at her phone & said she will not have any time to blow dry my hair since everyone else was clocking out while Arlene & I were the last ones to remain. I mentioned having dinner afterwards with my boyfriend & didn't say much after. She was not very talkative afterwards, so as hair is progressing she sits around the salon while on her phone. Some time after she rinsed my hair & finished off with a blow dry. She said to come back in a month so she can take me more blonde.
Arriving home I kept running my fingers through my hair & it felt extremely dry. I then noticed where Arlene had fried my hair. I ended up losing half the length of my long layered hair. I of course then never went back yet still charged me the same as I when I walked in, & was not rewarded with honesty nor a discount by the neither of these girls. I strongly do not recommend getting your hair done by Arlene, much specially if you want to go blonde, nor would I recommend trusting Juliet either. They clearly don't give two damns about their clients hair but rather instead take your money by giving you a horrible hair job. Clients beware, this is a very unprofessional environment!
***UPDATE***
1 year after this post Juliet decides to reach out & pay me $60 for hair bleach damage she & her friend caused & in addition insisted on me leaving the review for Arlene only (her ex friend who no longer works there cuz she wasn't "paying" her rent). Lmao @ $60 what a joke!!! Anyway my purpose for this this review is simply to warn others. read more