It's lunch hour and one person making subs! Make it make sense Publix. All hands on deckread more

Publix's Instacart Curbside Order Experience - Store 1442, August 21, 2026…read more I am writing to provide feedback regarding my first curbside pickup experience at Publix Store 1442 on August 21, 2026. Unfortunately, the experience was unsatisfactory, not simply because of the delay, but because of the sequence of events and the apparent inconsistency in how curbside orders were being handled. My original order was placed at approximately 3:59 PM EST. The estimated pickup window provided was 6:18-6:38 PM. At approximately 5:44 PM, I received a notification that the order was taking longer than expected, but no revised pickup time was provided. The order was ultimately marked ready for pickup at approximately 6:41 PM. At approximately 7:25 PM, I used the app to indicate that I had arrived. For at least the next ten minutes, I observed two associates outside walking back and forth with shopping carts. I assumed they were returning the carts to the store, although I could not know what they were actually doing. At approximately 7:35 PM, the app notified me that there was an issue preventing curbside service and instructed me to come inside to retrieve my order. I did so and went to Customer Service, where I received a courteous apology for the situation, which I appreciated. While I was waiting, what appeared to be a manager briefly greeted me and continued on with their duties. Shortly afterward, another customer's curbside notification was audibly received at the Customer Service desk. Almost immediately, that customer's order was being packed into a cart to be taken outside by an associate--the same individual I had observed outside when I arrived and later observed near the store entrance after I went inside. I recognize that there may have been circumstances I was unaware of, and I do not want to unfairly accuse any employee of intentionally neglecting a responsibility. However, from a customer's perspective, the contrast was difficult not to notice. My order had been delayed, curbside service was subsequently unavailable when I arrived, and I was required to come inside, while another customer's curbside order appeared to receive prompt attention immediately afterward. There was also an issue with the contents of my order. I had ordered three sandwiches through the Instacart menu and selected the bread and cheese as part of those selections. One associate returned with only what appeared to be one portion of the sandwich order and then went back to clarify the request with the deli. The associate subsequently returned with only a quantity of shaved deli meat, which was not what I had ordered. The bread and cheese selections I had made through the Instacart menu were not reflected in what I received. I understand that delays, technical problems, misunderstandings, and order errors can happen. I also understand that curbside pickup is a convenience service and that circumstances can occasionally prevent it from operating as intended. My concern is therefore not simply that something went wrong. It is the overall appearance and inconsistency of the service I experienced. When a customer has already waited beyond the original estimated pickup window, reports their arrival, is then told to come inside because curbside is unavailable, and subsequently watches another curbside customer receive immediate attention, it naturally raises questions about whether the process was being managed consistently. I would appreciate it if management could review what occurred with this order, including the curbside service interruption, the handling of customers waiting for curbside pickup, and the incorrect deli portion of my order. I am not seeking to unfairly characterize any individual employee; I would simply like the circumstances reviewed so that future customers do not have a similar experience. Thank you for taking the time to review my feedback.

Having lost our TCBYs in Orland, it was nice to come across one in the Charlotte area. The food was…read morethe typical offerings at a TCBY ... and we mean that in a good way. Clean store, good value, and everything you've come to expect from a TCBY. Service was fine, but then there isn't much service to be had, since the current TCBY marketing program is the customer makes their own delight with whatever toppings they desire. There was a nice area outside to sit and eat your confection creation, and when we were there it was filled with parents and kids ... nice setting. If there is a problem, it is that parking is very hard to come by. Still a nice stop ...

The yogurt was loquacious and beautiful. The service was lacking. The decorations were very very…read morelovely and cozy. Favorite flavor was the raspberry tart, it was absolutely wonderful. The cleanliness was decent-ish. The toppings are great. Totally recommend!

This Starbuck's is located in the Morrison Harris Teeter and is a night treat before an early…read moremorning grocery run. Yes, the line can seem log, but it moves quickly and the service is always on point. I have also enjoyed a few breakfast treats, bagels, scones, etc. and like most Starbuck's I am not a huge fan of their food. I definitely think they can up their game when it comes to available food options. Overall, I like the location and service and when I am in the area will always partake in a morning coffee or afternoon iced coffee.

This is a great location connected right to the Harris Teeter with plenty of seating inside and…read moreout. It is convenient for me when driving by daily. I have stopped in here a few times but unfortunately more than half the time the drink is made wrong. It hasn't been too busy so I'm not sure if it's just being rushed or lack of caring? This is disappointing to have to ask for a remake on more than one occasion. I do love the seasonal menu but don't stop at this location anymore.

Trying out all locations in charlotte…read more I came here yesterday after a nice gym work out. The weather was so nice and it was early in the morning. I see this one had a drive thru and I ordered fine but when getting close to paying the person at the window always a bit rude. Also I ordered a strawberry power drink not too sure what's the name of it but the 2 other locations I've been 2 already made it so tasteful and right. Something was off in the drink. Will try this place one more time hopefully I have. Better experience.

Today is bright & blazing hot. I couldn't resist riding past smoothie king without stopping. The…read moreline wasn't long and there was only one person in front of me. I didn't know what i wanted but the young lady on the speaker made great suggestions. I observed the cashier change her gloves when we approached the window. I ordered the Caribbean Way Smoothie & it was cooling and delicious. This was my first time visiting this particular Smoothie King but I will definitely be back soon! I would like to give a Special thank you to Ja'Mora for her great customer service & for using good & clean practices at the drive through!

Definitely room for improvement. I chose this location because I saw it was relatively new and had…read morehigher (but fewer) ratings than other ones. I came to redeem a reward and decided on the really awesome peanut butter ice cream, like it size, with sweet cream base ice cream. The store itself is in be nice Ballantyne area, around the corner from the bowl. It was clean and maintained hot the service was subpar. No entrance or acknowledgment from anyone upon entrance. Another group entered after me but I let them order first since I was still deciding. Once I did get to the counter, they stafff was nice enough. A little annoying that the whipped cream was an upcharge- and I had already paid- so I just had my scoop as is. Not the end of the world and I did enjoy the ice cream. But definitely would not have gone without a club reward to redeem.

Consistently disappointing from this particular location I don't know what it is about those who…read morework in either Ballantyne and Blakeney locations. It seems they don't know how to read the order directions and prepare what is ordered and paid for. If you're looking for chocolate milk with a hint of ice ice cream and then this is where you want go, but if you're looking for a shake, and you specifically ask for it thick with whipped cream then that's what you should get not that when you go into the store, it's prepared, sitting on the counter and you are told oh we have no whipped cream is that OK? Yes....I guess? And when you pick up your cup and it moves like it's chocolate milk rather than a Milkshake!! Don't waste your $10 take the drive go to Häagen-Dazs, The Creamery in Waxhaw or go to Brewsters any of them far exceed any Cold Stone a total disappointment and waste of your money!

The staff is excellent and always patient with my questions about specific ingredients in the…read moredrinks. As someone who has family with severe allergies I appreciate the willingness of the staff to let me ask the questions and then to find the answers I need so that my family members are able to have a safe drink. (This is not an endorsement or claim of allergy-safety as that is so nuanced for each individual. I'm simply remarking about my family's personal experience at this location. Some places are not as accommodating.) The ambiance is relaxing, not too bright or too dim.

Very friendly staff! JD greeted me when I came inside, made sure I got my caribou perks, and made…read moreme a delicious caramel and maple iced latte! Nice indoor and outdoor seating and a cute little fireplace inside

This is the indisputably best Starbucks I've ever been to. I've be coming here for 6 years, but…read morehave lived in a few states and travel for work - experiencing Starbucks all over. But THIS team is always on their game AND lovely people to boot!! In 6 years, there might've been only 2 mishaps with my order and it was corrected without hesitation or gripe. In fact, they truly go above and beyond at being welcoming and genuinely so. And as a person who's worked in the retail world I find this teams ability to handle Soccer mom Saturdays, AC outages, a pandemic, etc, with incredible attitudes and outstanding customer service absolutely amazing.

The only Starbucks location I love! My coffee is made consistently correct every time & the…read morebaristas are my favorite. I drive out of the way just to go to this location

Good evening, I just left your store on Martin Luther king. in Winston Salem NC Every time I go in…read morethat store your workers never never speak coming into the store , paying for my groceries, I am African American, 61 years old I always have to say hi to them for them to say something besides talking to their friends at the register and I know they know how to say hello or hi, they don't say anything Just ring you up and say how much your groceries are. why is that? I work in customer service and wow. that needs to be addressed.

I cook with a lot of ethnic ingredients and Compare Foods satisfies my grocery list. The stores…read moreare clean and the produce is always fresh. Great selection of proteins.