I am new to the area and I had the same woman from my old area doing my eyebrows for the last 15…read moreyears. I was hesitant to try someone new, but I really needed to find someone local. I made an appointment and Kena did my eyebrows. She started with very little to just shape them and asked if I wanted more, less, higher arch etc. I walked out of there with the nicest eyebrows I have had in the last 15 years. She was better than my other girl. I was so excited. Pricing is fair, service is great. Will be my new go to

I have been going here but the last time I went the girl was absolutely horrible! She left dye on…read morethe side of my face and my eyebrows were threaded and tinted! They look horrible and this is right before a trip I am taking overseas! I feel so self conscious about how horrible they look. Never going back!

I would be remiss if I did not share my experience. I normally do not leave reviews, but my last…read morevisit left me with a very negative impression. I have been a loyal EWC customer for almost 10 years and have always had excellent service at various locations. Unfortunately, the Durbin location was the first time I walked away genuinely disappointed -- and it had nothing to do with the wax specialist, who was wonderful. The issue was the front desk receptionist. She was extremely rude and dismissive, rolling her eyes and speaking in a condescending manner. As the first point of contact for customers, she should be polite, patient, and welcoming. Instead, her tone and attitude were completely inappropriate.I was approximately ten minutes late due to traffic, and when I approached the desk, she spoke to me as if I were a child arriving late to class. I also had to wait for her to check out the customer ahead of me -- which took at least five minutes -- so the "lateness" was hardly one-sided. Even that customer looked visibly frustrated with her behavior. When I checked in and explained that traffic had delayed me, she told me she would "let it slide this time," but made a point to emphasize that being nine minutes late would result in a charge. She then handed me three forms to sign, stating they were "so I understand the policy." There are a hundred ways to communicate a policy professionally and respectfully. Delivering it in a punitive and humiliating manner is unacceptable. As I was heading to the back for my service, I saw her roll her eyes again. That was entirely unnecessary and unprofessional. This was my first poor experience with EWC, and I want to believe she may have been having a bad day. But if that is the case, she should have stayed home instead of projecting that negativity onto customers who come in expecting a pleasant and professional environment from a reputable company. She is simply not an appropriate first face for customer engagement. Management should strongly reconsider who they place at the front desk; someone who smiles, radiates positivity, and represents the EWC brand appropriately would make a world of difference.

Perri was great! She made me feel very welcome, and she has a calming personality. It's not easy…read morewhen you see someone for the first time to have your lady bits touched up, but she made this process easier than ever. She has a very body-positive demeanor, which is so important. The entire salon is beautiful decorated and well-lit. The prices are reasonable, and everyone seems to be very happy to be there. I already have my next appointment booked!

I love this place! Rachael is fabulous at doing your brows lips etc. She is kind, polite,…read morethoughtful, and reliable. For these reasons, she is normally booked, but it's worth it worth the weight for sure. Don't hesitate to try out melt wax and Rachael.

Rachel takes some of the sting out of waxing. She's friendly and does a great job. Her space is…read moreclean, bright, and cheerful. Prices are fair and the location is great. Going to book my next appointment now.

Laurel is professional, friendly, kind and ensures that I have the perfect facial every time.read more

I can always count on my massage therapist To get rid of my trigger points in my shoulders, upper…read moreback and lower back. The receptionists are always friendly and accommodating. The rooms and linens are always clean. I have been with Spavia for years. I always recommend this place to friends and family.

I came here to get a pedicure. My nails were in serious need of some TLC, with going to the beach,…read moreworking out, etc. Also, TBH I'm super bad about how I paint my toenails. Remember that person who used to always used to color outside the lines? Well that's me with nail polish. I don't have a steady hand. I made an appointment online the day before. Their booking platform is easy to use. You can search by your nail tech's name or just choose first available. When I arrived, I signed into their kiosk and we were immediately greeted by several employees. They pointed us to our seats and then asked us which pedicure we wanted. They have a lot of options. Normally I would have chosen basic, just due to the $35 price tag, but decided to go with the Royal, which was $45. First we got to pick our polish color, and then we got to pick the "flavor" we wanted for our lotion and foot scrub. I opted for mint. Laura was my nail tech and was very pleasant and cheerful. This is a newer nail salon and it always appears to be bright and clean. She got started on filling up my tub with warm water. Laura did a great job of really massaging my feet and legs. I think that's the biggest takeaway with getting the royal pedicure is they really spend the time massaging your legs and feet, which I really needed. All the chairs are equipped with a massage. We were also asked if we wanted a beverage, they had water, soda, etc. Laura was also very meticulous when it came to my polish and spent a lot of time making sure it was just right, which I really appreciated. My pedicure took about 45-50 minutes and then I stayed an extra 10 minutes to have my pedicure dry. Laura was even nice enough to put my flipflops on, so I wouldn't ruin the polish. This was a great experience.

I got a pedicure with Laura and it was a wonderful experience. She took her time and the massage…read morewas very nice as well. Everyone was very kind. The place is very clean and new. This is the best pedicure I've had in a very long time I would highly suggest trying this place.

Great customer service. Good prices for services offered. Nice location and cute office!read more

Just got an excellent facial from Lindsey! I feel like you always have to choose between relaxation…read moreor results at other places. But she delivered both for me yesterday. My skin feels amazing, and I really enjoyed an hour of just turning my brain off. Thank you, and can't wait for my next appointment!

I cannot say enough good things about Hello Smooth. Everyone I have interacted with has been so…read morefriendly and helpful and the place is so beautiful and clean. I have been going to Hello Smooth for laser hair removal over the past year and my only regret is that I didn't go sooner. I am currently treating my full legs, underarms and my lady mustache. I am so pale (practically translucent) and my hair is dark brown that even when I would shave, you could still see the hairs on my legs. I used to be so embarrassed anytime someone touched my legs and would often get the comment- when's the last time you shaved? Little did they know I had shaved my legs TWICE. Now, I feel so much more confident and free. I can say yes to a last minute girls night and choose a mini skirt instead of sweating it out in jeans. I won't lie- it wasn't an entirely painless process, but Racquel is the best and works so fast that you have nothing to worry about. If you have ever gotten your legs waxed, then you can tolerate the laser.

Thanks for another amazing hydra facial Franki!!! Walked out with that fresh skin glowread more

I went here awhile ago, and I had a great experince after not having a sugaring in so long. I felt…read moreso relaxed as the service was being done, which is ironic as they are sugaring my face.

Outstanding service. From greetings as you walk in the door to check out…read more Clean. Professional. And most importantly, competent. Never going back to hot wax again! Make an appointment, for sure!

I've been consistently getting my nails done here for almost a year now. Everyone is super…read morefriendly, the vibe is really fancy, they offer drinks, and always do a fantastic job. I definitely will continue going!

As always, Brenda delivers on any pinterest inspo I show her... even if it keeps her there late…read more(which i always do...lol).... thanks for never rushing through my appt and making sure the mani always comes out perfect

It is so beautiful and magical it smells so beautiful the staff are very friendly and helpful and…read moreknowledgeable and always organized and clean and very respectful caring and caring kind thank you for your service and hard work devotion to the community others very organized and clean always very sweet supportive and kind people thank you for everything. Hugs Lauren

I got a haircut and a perm done by Tracy. I could not be more happy with the experience. she was…read moreprofessional, friendly, and really made me feel like I was among friends and the salon was clean really pretty and cute. If you're looking for amazing services at a reasonable price with someone who takes the time and patience to listen to your wants. This is the place to go. I'll definitely be coming back.