Thanks for another amazing hydra facial Franki!!! Walked out with that fresh skin glow

Love how everyone makes you feel relaxed and comfortable. No one is trying to up sale or talk you into something you don't need. I've been to multiple different laser clinics and Hello Smooth is by far favorite. read more

The BEST. Rachel is kind, competent and efficient- a real pro. The front desk always welcoming. It doesn't feel like herding cattle in the way the big/multi location spas treated me. Coming here 3 years and highly recommend them!! read more

Really east to get appointment. They are very specific with details and do a good job on consultation for Botox will def be back!! And I got a fun gift when I left. Way more than contura does in pvb. read more

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Hello Smooth has been taking care of my skin for several years now and they still nail it every time!! I fly into Florida a few times a year just to have Pilar work her magic read more

My experience here has been nothing less than amazing. Raquel is great! The entire staff has been so accommodating, informative and very caring. I highly recommend trying any of their services. They truly care for their clients read more

Would not recommend. They did a bait and switch with a procedure I had done. Since I was a new patient, a certain percentage was taken off however as I was getting the procedure done a couple weeks later, the woman says "Oh by the way we changed the price since the last time you were here and it's actually XYZ" I had to pay an additional $400 which coincidently was the amount that was taken off to begin with. I paid for the procedure four weeks prior btw which I thought was odd because any other medspa I have been to either requires just a deposit or you pay after the actual procedure. However, after the consultation I was informed that the amount was due that day in order to book the procedure. At the end of the day, I dont appreciate dishonesty. Just don't bother with the whole new patient discount and just charge what it's supposed to be instead of pulling a fast one. The consultations are just a way for you to buy products. The young women there are just recommending products even though they have never worked on your skin and have known you for only 10 minutes. Not to be rude, but they don't have the medical expertise to be talking about skin unless they have credentials. And when I asked questions or refuted something they just gave a Gen Z stare. I'm sure all of it done for a commission. It's sleazy. And the ZO products are not worth it. I tried them in the past and they were no Bueno. So that was a hard pass for me. The place was always empty the times I went. Kind of reminded me of when you walk into mattress stores. Overall, won't be back and would not recommend to a soul. read more

I'll preface this review by saying that I am a total injection newbie. I won an Instagram contest back in November for a facial rejuvenation but in no way was asked to share a review. My opinions are solely my own. OKAY- so let's get started. I purposely had been following Hello Smooth on IG because I know a few friends who have gotten injections there and swear by them. Pilar is the BEST because she's been trained by the BEST and after experiencing it for myself, I have to agree. I won't be going anywhere else. Pilar is an artist who has an amazing aesthetic eye. As I mentioned- I am a total newbie to this and wasn't sure what the expect but Pilar made me feel at ease and was constantly checking to make sure I was OK. Location: The location is new, fresh, clean and sparkly. I've been there three times now and the staff are always professional and courteous. They always ask if you'd like a beverage and have both room temp and chilled drinks. It might just be me but I don't have a taste for chilled drinks. COVID-19: The day before your appointment they call you to go over a medical questionnaire about your health. I don't feel comfortable going many places but that is not the case here. Masks are require, YAY! When you enter a treatment room you are required to wash your hands, YAY! I felt very safe coming here and appreciate their protocols. Treatment Prep & Follow ups: They call after your treatments (next day and 2 weeks post) to see how you're doing and are VERY thorough in giving you directions prior to your treatments. read more

Hello Smooth Med Spa - Lobby of Hello Smooth and bright, clean, and inviting - Laser Hair Removal Near Me - St Johns, Florida

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Just had my first facial ever and I feel amazing! From my initial phone call to schedule, to being greeted as I arrived, and throughout my entire appt everyone was friendly and welcoming. Ariel did my Hydrafacial while Franki shadowed her. They both took the time to answer any questions I had during my thorough consultation and explain the Hydrafacial steps. What a relaxing and refreshing experience! Ariel took time after my appt as well to provide guidance towards products that would be beneficial to my skincare regimen (without pressuring me at all to buy anything). I am grateful for their knowledge and thanked them for showing up to work today, because they were definitely a bright spot in my day! I am excited to go back-they gained a customer for life! read more

NEVER AGAIN! I've been getting dysport for about 6 years. We recently moved and I gave this place a try since it was closer to my house. The place is pretty and clean but that's about it. The women came in and totally tried to over sell me which wasn't even the worse part. She was super aggressive with the needle and ended up giving me a black eye! Also, I'm starting to become a little freaked out and unsure of what was put in my face. My face in not have the same feelings and reaction I've had with the same product for years! Super disappointed! read more

Hello Smooth Med Spa - My black eye 3 days later! - Laser Hair Removal Near Me - St Johns, Florida

Extremely overpriced. I was promised a facial with extraction. Received a facial and a med spa attempt at an extraction that was minimal. I took a tool to the problem area tonight and handled it myself! What a waste of cash! I'll take a refund! **Apparently when there are negative reviews, the patient information goes out the window, and employees can post whatever they want about the client, truth or no truth, garbage ** read more

I cannot say enough good things about Hello Smooth. Everyone I have interacted with has been so friendly and helpful and the place is so beautiful and clean. I have been going to Hello Smooth for laser hair removal over the past year and my only regret is that I didn't go sooner. I am currently treating my full legs, underarms and my lady mustache. I am so pale (practically translucent) and my hair is dark brown that even when I would shave, you could still see the hairs on my legs. I used to be so embarrassed anytime someone touched my legs and would often get the comment- when's the last time you shaved? Little did they know I had shaved my legs TWICE. Now, I feel so much more confident and free. I can say yes to a last minute girls night and choose a mini skirt instead of sweating it out in jeans. I won't lie- it wasn't an entirely painless process, but Racquel is the best and works so fast that you have nothing to worry about. If you have ever gotten your legs waxed, then you can tolerate the laser. read more

Had a great initial consult. It was free and they took a good amount of time with me to review my needs. They even gave me a goody bag before I left! read more

I've never been anywhere else aside from Hello Smooth so I can't really say anywhere else is terrible but I can say Hello Smooth is AMAZING and I won't go anywhere else lol. Pilar is a genius with your face. I've never left her chair or this location feeling bad about myself or my procedures. My results are natural, beautifully done, and by professionals who love what they do. It took a couple of years to get to where I am now with my results (lips) but with time, building, and trust- I've never been happier with how they look! read more

The provider I had wasn't friendly at all. Maybe she had a bad day. For the money you spend I expect you to be professional and not rude. It was my first time there. The work I received was fine nothing amazing but I go to Amara med spa now because of the experience and I could not recommend them enough. They have providers who take the time to answer your questions and take the time to make recommendations based on their professional opinion. read more

I've been fighting under eye bags for about a year. I went in for a consultation yesterday. The receptionist was so nice. I was impressed by the office space as well. It was very inviting. Once I was in the back, they really pushed their injections. I was a bit floored by the prices, but clearly I'm there and I was eager to hear about all that they had to offer. Then...the doctor came in. She looked at me and told me that she couldn't do anything for me. She said that I should go and see a plastic surgeon, because my case was too extreme. I then asked about the facials and she said that those couldn't help me either. She said that my collagen was fine and she said that surgery was my only option. I was never more embarrassed in my life. I'm sitting there wanting to try ANY approach and she turned me away. Also...she only looked at my eyes and never asked me about any other concerns. I left...sat in my car and cried. I had driven 30 minutes to get there...only to be turned away. I had never been so embarrassed in my life. Please...if you are sensitive about your flaws...Do Not Go Here. You'll end up feeling worse about your condition when you leave. Stay Away!!! read more

I've been going here for several years and it's always been an amazing experience. Everyone is knowledgeable and caring. The rooms and the spa in general is kept meticulously clean all the time. I feel very safe going there and I love it. read more

i love this place ! this is the best med spa in jacksonville. every visit is absolutely amazing the staff is great and everyone is so personable. 7th treatment for brazilian laser and it has been amazing. the process is so quick and easy. it is literally only 15 minutes it goes by so fast . there is no doubt that i'll be back for more services in the future read more

The minute I walked in I saw a well decorated spa but the receptionist, Chloe who is actually the spa manager lacked professional qualities like the simplicity of greeting me even though she made clear eye contact with me and was not on the phone even though I was standing before her at the main reception counter area. I requested a lip injection appointment because this place was recommended to me. But the way they make their appointments are very odd with having a consultation initially with no option to have any lip injections the same day as the consult if you decide to have it. They actually make you wait for a second appointment to have the procedure and that's if you can even have a lip injection. However, I went along with it and scheduled the appointment. When I received the call from the owner, Pilar Hogan her tone of voice was very rude and cancelled my appointment without an explanation or apology. She yelled and was condescending even though I remained calm the entire time wanting an explanation in which she stated she didn't need to explain the reason for her cancelation. I informed the dermatologists who recommended me and they will no longer refer Helen. Update for reply below by owner Pilar: How strange that you would actually check your system for my pseudonym of my account user name which further supports my claim of the hostility and sarcasm Pilar demonstrates to others. read more

I have been getting Botox injections for 30 years and thought I would give this facility a try since I just relocated to the Bartrum area and they were close to where I live. The facility was very clean but that is the only positive comment I have. I have never been denied the numbing cream before ever. That is standard for any other place I have been to. They try to cut corners and save at the expense of the patient's comfort. Their products are overpriced and the nurse practitioner was curt, aggressive, and rude. After asking the tech if I could see another nurse practitioner, the nurse I had the consult with came back into the room and told me to go elsewhere. Fine with me but too bad for them since I know four other people that wanted to check them out for not just Botox but for numerous other procedures and were relying on my input and experience there. I told them to definitely not go there. read more

Probably wouldn't go back. Actual nurses were very demanding/bossy and just trying to up-sell everything (treatments and products). And if you couldn't afford more they acted like it was a slap in the face or something/ that nothing could be done to work with you to keep you happy. I was a bit weary after reading similar reviews but figured I'd give it a try, but they seem spot on! read more

I purchased eye cream from this place. I was told it's a very good product to use around eye area and works miracles. I tried it once and it irritated my eye area. Second time I used, I was left with a burn mark. When I came in to tell about this problem and ask for a refund, I was told that they don't do returns and I assume my own risk when I use their products. it is a bad quality product with price 50.00 plus tax for 0.5 oz. Very poor customer service. I never heard of anything like that, and therefore will be reported them to the FDA. On a recipe it says no returns, so it dosesnt matter if you come back in one day or in one year. read more

Hello Smooth Med Spa - Laser Hair Removal Near Me - St Johns, Florida

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I had an amazing experience for National Botox Day. First off, they were offering the best deal around on Botox plus a bunch of other deals and packages. Allergan was offering BOGO $100 GC, but the whole site crashed! I was able to purchase the gift cards but hadn't received the GC codes by the time of my appointment. Hello Smooth still honored the gift cards and allowed me to forward them the codes when I received them a couple of days later. For the special event, they had quite the set up for appetizers and drinks! Champagne and light bites had me wishing for a longer wait time before being seen. I was seen by NP Pilar who went through everything with me very carefully. Once I left, I checked the time and had maybe been there 20-25 minutes. I felt like I was there much longer because everyone was so thorough, but they are clearly efficient! As I was typing this, I even got a call from them to follow up and see how I was doing. I have been following them on social media for awhile now and know they have had some of the best trainings. In addition, some of the best prices in the area! Even if you are on the other side of Jacksonville like me, Hello Smooth is worth the drive. read more

This was the best Botox experience I have ever had. I have a vein near my right eye which has typically caused bruising to occur from a Botox appointment. I know it's in a tricky spot because I've previously had a plastic surgeon ask if he could demo how to avoid it with his student. I had just come to expect the bruises but not at Hello Smooth! They were not only great to work with but were very kind and not pushy about extra items. This will be my place for now on! read more

The staff at Hello Smooth is great and my laser hair removal treatments are going well (shoutout to Pilar). The place is super clean and they are warm and welcoming. Highly recommend! read more

The doctor is horrible & demeaning.... when I arrived the receptionist was great & welcoming & I was excited to get lip injections. When I scheduled on the phone the lady said the consultation is just to basically see me & Suggest other treatments & see how many syringes id need & if time was ample we could do the injections same day... I arrive thinking "yay, I may get my injections today, if not tomorrow!" When I get in the room the doctor is not very friendly & right off bat is seeming like she doesn't wanna do ANY work on me because I'm young (21) just because I'm young doesn't mean I cannot afford this Luxury, obviously if I'm there I have money to pay. She refuses to do lip fillers on me because I have a round face & said I'd need to facial balance my face first AND THEN she MIGHT do injections for my lips if she felt appropriate . Seemed like extremely aggressive marketing but I go with it. I then ask her how much it costed for the facial balancing & she replies "it's not really a cost it's multiple sessions" & I then, AGAIN ask her how much does it cost & she avoids the question & tells me to do more research on facial balancing. I felt very offended when she did that as if she felt I couldn't afford whatever it costed...so why bring it up to say I need it for lip injections but won't tell me the cost ??? I felt the entire time she didn't wanna service me because I'm young (21) & very disrespected the entire time I was with her. I strongly recommend everyone to stay away if you don't want to be disrespected & demeaned. read more

Spent over an hour at this so called Med spa and the nurse practitioner refused to inject me because I wanted less Botox than she recommended. Are you kidding? You've seen me for thirty seconds and I've been getting Botox for years and have had too many units put in before with poor outcomes. It's cosmetic and cash. She made the nurse come in and tell me who you could tell felt super awkward. Bad business. I'm a nurse practitioner myself and I think the snooty I know better than you advice is poor medicine. Will not be visiting this place. Ever. Again. read more

I recently moved to Florida and needed to find a Botox provider near me. I decided to try Hello Smooth because they participate with the Alle rewards program and I had points and gift certificates. Everything started off good enough. Everyone was friendly, and my initial Botox treatment went well. Unfortunately the results were not what I'm used to. I've been getting Botox from a dermatologist for 7 years and my main problem area is my brow. I received a call back 2 weeks after my consult and I still had too much movement so I went back for a touch up. Sadly I STILL had a lot of movement in my brow, and when I called back, they said that I would have to wait 90 days to start over. Considering the cost which was almost double what I usually pay, I was extremely annoyed. I honestly don't think that Pilar is knowledgeable enough to inject Botox correctly to insure the best results. She certainly did seem to try to fix the problem, but she could not.... I'm disappointed that they didn't try to make things right. You lost a customer, I won't be back. read more

I was super nervous about getting a facial due to my sensitive skin. I heard alot of good things about the hydrafacial so I decided to do some research and found great reviews at Hello Smooth. I booked my consultation with Morgan last month. She did a skin analysis and reassured me it would not be abrasive to my skin type. I had my hydrafacial today and it was amazing! Morgan was great and is knowledgeable in skin and skincare. I will definitely be booking with Morgan at Hello Smooth again! read more

Love, love and love this place! Pilar is highly skilled and will put you at ease immediately. In addition to laser hair removal they offer skincare and coolsculpting. I have recommended this office many times and will continue to do so. read more

I Love Hello Smooth! I always feel so welcomed, and the sessions are so quick! After my 1st session I barely saw any hair. I just had my 2nd session and I can tell this was a great decision to make. I would highly recommend hello smooth if you are looking for results!!! read more

Everything about Hello Smooth is excellent. They are professional without being snooty at all, helpful, compassionate and super friendly. I love the decor in there also. They helped me with financing and always work around my schedule for appointments. I would definitely (and do) recommend them to anyone who is even thinking about laser hair removal or any of the many other services they offer. read more

Just moved to Fl recently and needed to get Botox after not having it for six months. They tried to talk me into dysport but I decided to stick with Botox because it's always worked great in the past. Every time I get Botox they always recommend around 30-40 units but here the NP recommended 52 which I agreed because I asked for my under eye as well even though I thought it was too much. Normally it kicks in a few days later but this took about 7 days for the full effect and didn't even work as well as normal. 6 months ago I got 40 units and my face was completely tight and no wrinkles but for some reason they charged me for 52 and it barely effected me. This already makes me feel very suspicious that it was diluted or not what they told me it was, it has now been 2 weeks and it's already severely faded and is going away. It normally last 6 months before fading out completely. Complete waste of money and it was more expensive then I was told on the phone while making my appointment. It was very misleading and I was told I would get money off for being a first time client and other promotions which they told me I could only use for other treatments and not for Botox. I won't be returning here. read more

What an amazing experience from contacting them online thru the chat box on the website, to being told yes, when your flight lands you can come straight in, to being greeted with my choice of water, wine, soda, coffee, sparkling flavored water, and snacks.-THIS... PLACE... ROCKS. They took their time to explain the services and costs and then I was treated. I was in and out in less than 20 minutes. I will be back and u should check them out! read more

I had such an amazing experience at Hello Smooth I don't know where to begin. I will break this down so if anyone is having any doubts, maybe this can help. FYI- This isn't a salad or tire being changed, this is important game changing stuff. It's your body! Therefore ladies (and gents) I am being completely honest. With that being said, here we go. I reached out to Hello Smooth after doing weeks of research on Cool Sculpting. I'm 46, have 2 kids and a bit of fluff. My fluffy parts have always been a work in progress but the spot under my chin really bothered me. I researched Kybella (ouch) chin lipo (too extreme) a goofy chin strap you slept with (too scary for the husband) and finally settled on cool sculpting. It freezes the fat and after a few weeks the fat cells die (RIP) and vacate the area. I researched tons of places, read reviews and decided to give Hello Smooth a call. Pilar took my call on a Friday afternoon and worked me in for a consult Saturday morning. How awesome is that? I will admit... I was nervous. Let's face it- you are going somewhere in search of a solution to a problem that you don't want to admit and discuss it with a complete stranger. I gathered my pride and and daughter for moral support and walked in. The office is beautiful. Quiet, tasteful and professional. KC greeted us and took my information and I immediately knew I was in the right place. After filling out a quick form she took us to a room to discuss the procedure in detail. She walks you through the entire procedure- what it will feel like (during and after) and what to expect. She was incredibly patient. Seriously, you can ask her anything and she will take the time to explain it. Then Pilar came in to give the chin(s) a look. Pilar has her masters in nursing and graduated from the University of South Florida. She is a Certified Advanced Nurse Practitioner, a Certified Medical & Clinical Electrologist and a licensed Esthetician. So are you in good hands? YES. But Pilar has something more- the ability to make you feel so at ease and comfortable. My daughter and I fell in love with her. Back to KC to fill out paperwork set appointment and pay. Super simple easy, again very thorough and professional. My appointment was at 2:00. KC told me that the procedure itself took 45 minutes but plan for an hour overall. I was back in the car a little after 3:00. The procedure itself was so incredibly easy it's hard to describe. I was expecting some kind of pain or discomfort. Nope. Pilar has you get settled on a super comfy chair and cleans the treatment area. She applied a gel so the area doesn't get frostbite (it goes down to below zero) and applies what looks like the business end of a vacuum attachment to the area. I had read the sucking action could be painful- no. The intense cold? Didn't really feel it. She sets you up, velcros it all in place and covers you with a blankie. There is a huge screen right in front of you with Netflix. I chose to listen to music and think about how wonderful it is to live in an age where this is possible. After 45 minutes she turned off the machine and massaged the area. Again, I had read this could be a bit painful. Nope. I looked in the mirror expecting to see a giant hickey mark but within 5 minutes it was just pink. It's been 3 days and honestly I wouldn't have known I had it done. The area didn't swell, wasn't tender or bruised. In fact I was able to go out to dinner with my husband the night of the treatment. I am so excited to go back in 30 days so they can compare the before and after. If you are considering this thinking it's an immediate fix, it's not. It's gradual. Be patient. Look at before and after pictures and check the dates on them. I have no doubt it works and can't wait to see the results (I am saving up to do my arms next!) I'm also breaking up with a very long relationship with my Botox doctor and coming to Hello Smooth. Pilar rocks. This is one stop shopping in a wonderful environment. read more

This place is a true gem! And the staff treat you like you're their star patient! I live pretty far away so that's proof they are the best for everything, and Pilar gives me great skincare advice too!! read more

Absolutely amazing! The place I had been going for a few years had messed up too many times so I tried hello smooth. She corrected my Botox, gave my advice on other procedures and honestly the staff and environment was so much of an improvement I wish I switch earlier. I can't wait to try more procedures and go back in Jan to try the lip fillers. Really, really happy with hello smooth. read more

I contacted this studio for the cool sculpting treatment. The staff was very professional and nice but the actual cool sculpting treatment was a complete waste of money. After 3 days of the treatment I felt stinging sensations that were unbearable I almost checked myself into a hospital because it was so bad. I couldn't sleep at night and did not want clothes or material to touch my skin in the treated area. After 3 mos. I still do not see the major results that I was expecting. Such a disappointment, do your research before considering but I strongly would not suggest it at all!!! Do not let the pictures they show you fool you. read more

I definitely recommend Hello Smooth for laser hair removal!!! I'm Italian, so the hair on my legs was very dark and very coarse. I struggled with shaving for years! I also tried hair removal creams and waxing. I wasn't happy with any of those options. Most of the time, I was left with terrible razor burn and irritation. So bad that I wore pants or long skirts even after shaving to cover the bumps. I missed out on a lot of family outings to the beach, lake and the pool. Never really wore cute dresses. Pants all year round. Even in the terrible Florida heat. Well....today I had my 6th laser treatment on my legs. They recommend you shave before each visit. I didn't have to today!!!! Almost all of my leg hair is gone and I still have 3 treatments to go!!!! I am over the moon!!!! Can't wait to have hair free and tanned legs!! To top it all off, my "laser lady" Raquel is wonderful!!! Go see her!! If you're on the fence, go for it!! I put it off for years and wish I had done it sooner!! Well worth the money!!!! read more

I am SO excited to start my journey of getting rid of unwanted hair. I was very nervous about getting laser hair removal, but Pilar explained everything and even did some test spots to put me at ease. I am in the process of getting my underarms and bikini area done. It is such a huge deal to not have to worry about those areas anymore! I never would have been able to do this without the patience, sensitivity and understanding of the ladies of Hello Smooth. They have affordable and competitive prices and a calming, clean facility. There is even wine! read more