Dear miss Haley Pham
Business under HT management
Number one Nicolas had a pedicure November 10th 2019. We came in for manicure and a pedicure. It should be noted that My boyfriend and I have been going to 3-D nails and lashes for about four years already and never had an experience like the one we had on November 10 2019. The reason for our frequent visits was because we felt that the environment was always well kept and I always felt very welcomed, not to mention the service was always great. However after November 10 I was very disappointed in the way the situation was handled. My opinions on 3-D nails and lashes was let down immediately seeing the way We and the situation was taken care of. when we came In for a spa day, we asked for basic pedicures , we have never asked for the techs to mess with any of our toes outside the lines of just polishing them. However the next that came , my boyfriend could not put on his shoes without saying he was in great pain. He said he felt a stabbing feeling in his toe and he could not put pressure on it, being that it appeared bruised and as it had puss inside, we notified the business that my boyfriends toe was very inflamed the next day and he could barley walk or even wear Closed shoes. We went to the shop and a nail tech (Sarah) Had him seated in the pedicure chairs. The nail tech (Sarah) then took a tool from her cart but she did not spray down the tool to sanitize it. She then began picking through the toe and irritating it even more. after She was asked to stop multiple times the nail tech insisted that she keep going and try and figure out what was wrong with the toe . Nicolas was literally screaming and crying in pain that the other workers tried to scurry away the other customers that were in the business at the time. We were there for about an hour and a half and then went home after being told that The business would like to offer to pay medical bills towards examining the toe and getting it fixed.. then pursuing going and setting up an actual appointment was very tough with the business due to the fact that we were given the runaround every single day. The business wanted for Nick to miss work days when they didn't have a set date for an appointment. Nick left work with no notice because he was told he had an immediate appointment however when he arrived the doctors told him that they could not get involved with his toe because it looked very serious. From the doctors perspective he was told he needed to go to immediate emergency room care and that it wasn't safe to just go to a clinic. The doctor was able to tell that the toe was badly infected. Going back-and-forth with Haley was a big struggle because they really did not want us to go to the emergency room. After telling them that clinics did not have the specific tools that he needed in order to cut open his toe , we immediately got frustrated as anyone would do to the fact that Nick was in growing pain. A week almost went by before not seeing anyone so we finally just decided to go to the emergency room and let the business know that we would be there. Haley immediately was Angered and became very aggressive on the phone with me mentioning that we were very ungrateful for not going to the clinics that they chose for us. I then explained to her that we went to the clinic's however no one wanted to see us due to the fact that it was a major issue and also the fact that it was the week of Thanksgiving there was no opening appointments the way they were telling us. Nick got seen by the hospital and was able to have his toe cut open and drained of all the infection that was in his toe. He was given antibiotics and his toe was not the same after to this day he does not have his toe back to the way it was before we went to a pedicure. Aside from the bad customer service that was given as well as the inconsideration of the pain that he was in, this has got to be the most expensive pedicure we will ever have. Racking in at a $3000 hospital bill on top of the $30 pedicure this pedicure will cost us around 3200 if we were to include the antibiotics that he needed to take as well when prescribed from the hospital not to mention the visits that were needed to be taken to make sure that the toe was being healed . After contacting Haley Pham with the medical bill Nick was ignored and to this day has not answered as to if the company will be paying the medical bill. Not to mention when the situation was in process we had asked to speak to The owner of the company because we felt that we weren't being taken care of the way things should have been. Haley let us know that the owner never speaks to customers and that the owner didn't want nothing to do with the situation however it has been brought to my Attention that Haley Pham is the owner of 3-D nails and lashes and is run under HT management. read more