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Attic Wrangler - So many stuff hidden underneath that old insulation

Attic Wrangler

(24 reviews)

Initial Impression and Installation:…read more Initially, the job by Attic Wrangler looked great, and we were pleased with the attic restoration. We hired them before our baby was born in December 2023, under the impression that the rat problem would be solved before the baby's arrival. However, our satisfaction was short-lived as the rats returned shortly after the work was completed, rendering all the good work useless. This became an ongoing problem for over a year, to the point where Attic Wrangler admitted they didn't know where the rats were coming from and suggested we hire another company. Stress and Health Concerns: This ongoing issue has caused immense stress and health concerns for our family, especially with a newborn in the house. The smell of dead rats became a common occurrence over the course of a year, making our living conditions unbearable. It got so bad that we seriously considered leaving our home and renting somewhere else. The constant rat activity and foul odors significantly impacted our quality of life and peace of mind. Warranty and Lack of Response: Mr. Kellso promised a so-called warranty in the event that the rats did return, assuring us that we would be covered. This promise turned out to be a complete lie, as Mr. Kellso has gone MIA, not responding to any of our communications. Timeline of Major Events and Failures: June 2023: Hired Attic Wrangler to remove rats and restore attic before our baby was born. Despite several visits, the problem was never resolved. July 16, 2023: Reported hearing noises again. Mr. Kellso scheduled a follow-up check. July 21, 2023: Appointment rescheduled last minute due to Mr. Kellso's accident. October 6, 2023: Mr. Kellso missed the scheduled visit, citing a job in San Antonio. October 15, 2023: Notified Mr. Kellso of multiple rats; requested additional traps. November 3, 2023: Continued rat activity. Mr. Kellso was inconsistent with visits. December 2023: Baby born. December 26, 2023: Requested smaller traps due to continuous activity. January 19, 2024: Multiple rats still present; ongoing trap issues. February 11, 2024: Informed Mr. Kellso of foul smell from dead rats; newborn in the house. Mr. Kellso delayed visit until he returned from Minnesota. March 23, 2024: Rats returned after a month of no activity. Mr. Kellso failed to solve the problem. April 27, 2024: Mr. Kellso agreed to visit but requested rescheduling multiple times. May 3, 2024: Rats were still present, traps were missing or ineffective. July 2024: Rats continue to infest our attic, and Mr. Kellso suggested hiring another company. Issues with Service and Attempted Resolution We knew of rat activity because we had multiple cameras surveying the attic. Mr. Kellso did make an effort to try new methods during some visits, but nothing made an impact. He was highly inconsistent with visits and often rescheduled at the last minute. Despite our patience, he failed to solve the rat problem. Moreover, after suggesting we hire another company, Mr. Kellso stopped replying to our texts and phone calls. We attempted to be very reasonable and figure out a compromise by asking Mr. Kellso to refund a portion of his work so that we could apply it towards hiring a new company. We even offered to ensure he would still be paid for a percentage of his efforts. However, we received literally zero response from him. This lack of communication and accountability is infuriating. Conclusion: We are now out $6,000 and back to square one with rats in the attic and soiled insulation. We also need to pay another company to redo the work. This has caused immense stress, especially with a newborn in the house. Attic Wrangler's service was a complete failure, and Mr. Kellso's unprofessionalism and lack of responsiveness were unacceptable. If we cannot work things out soon, we will be forced to pursue legal action. I strongly advise against using their services.

Just Hire Them! I called these guys and they came out Immediately! I told them I was hearing a…read morebunch of noise in my attic and these guys didn't waste anytime. They got up there and caught multiple rats. Thanks Guys!

Cooler Green Solutions - 7" Spray Foam Insulation

Cooler Green Solutions

(26 reviews)

Travis is very knowledgeable, not only about spray foam, but about HVAC as well. We originally had…read moreintended to just replace the attic insulation with more cellulose. Travis told us about sprayfoam, however we were not certain and initially set against it. We wavered back and forth about what we wanted to do. Travis was very accommodating and informative, allowing us to do a last minute change. We had duct and plenum issues which Travis and his crew were able to resolve as well. Joe and Paulo, the crew were fantastic as well as knowledgeable. They were on time and kept us informed as to the timeline of the events. Everyone earned this 5 stars, in part because of the great communication between everyone. So many contractors now fail to communicate well, try to upsell, and show up when they want to. This is where Cooler Green Solutions shines, knowledge, timeliness, and communication! Thanks to everyone at Cooler Green Solutions!!

Cooler Green Solutions did an outstanding job on my spray foam insulation and ignition barrier…read moreinstallation. From the start, Travis was incredibly responsive and knowledgeable--he took the time to answer all of my (many) detailed questions and, unlike other companies I spoke with, provided clear documentation showing the materials used were appropriate and properly certified. That level of transparency and expertise gave me real confidence the work would pass any inspection. The installation crew was just as impressive--professional, punctual, respectful of my home, and they completed the work without any issues or damage. Overall, this was by far the best experience I had out of the companies I evaluated. Highly recommend Cooler Green Solutions if you want the job done right.

Service Wizard

Service Wizard

(493 reviews)

We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was…read morearound 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis. What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did. Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue. Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Tri-County Heating & Air Conditioning

Tri-County Heating & Air Conditioning

(39 reviews)

Wow. In one word, Pete and his team are RELENTLESS in solving a problem. I can't possibly recommend…read morethem more. We had a wild storm and a bolt of lightning found its way through our home (and myself, but that's another story). Nearly everything in the house with a circuit board was fried, including the A/C unit, furnace, zone control boards, and the physical air conditioner's contactor. Literally blown up! I called at 8am and Logan showed up three hours later. Basically, everything was busted or malfunctioning. Left was right, up was down, hot was cold. This lightning did a number on us. Seeing this mess, Logan called in for backup from Pete, the owner with decades of experience. Pete made it his mission to "hack" our system to making A/C for the night. It didn't seem too difficult for him, but you could tell he wasn't leaving until our baby daughter had A/C in her room (it's July). The next day, the men showed up with the replacement parts and a few hours later, we were back up and running 100%. They documented everything wonderfully for our insurance claim and even took a ton of time to chat and give me tips for the house we're building right now. I'll definitely have Pete come in and make sure the next house is configured properly. I'm sure there are other great HVAC services in southwest Austin and surrounding areas, but I won't need to find out. Pete's got my business no matter what. Thanks guys!!

Great, friendly and knowledgeable service! From the moment I called and spoke with Nancy I felt…read moreconfident that this company knew what they were doing. Pete, the owner and his associate, showed up in his van (with their logo proudly displayed.) He introduced himself and spoke with my husband about our air conditioning issues. He knew right then and there the problems we were having. Both him and his associate spent over an hour cleaning out the system, keeping everything clean and neat. He even asked about our return filters and eagerly replacefor us with the filters we had on hand. We signed up for their maintenance program, which is a great deal!! I highly recommend this company and their wonderful service !! Wonderful family owned company that makes you feel secure with their service !!! Thank you Pete and Nancy keep up the great work !! So I knew our heater/air conditioning system was starting to fail when the fan would not stop running ! I called Nancy and she scheduled Pete to come out ! He tried everything, thinking it may be our Nest Control, he even replaced it with a New Honeywell Control. Nope, it was the AC/ Heater Unit !! Our home was built in 1994 so, that's understandable!! He ordered a Nee Unit and his Crew was there the very Next Day ! Christian and Joseph did Great Work and covered Everything!! Nice !! I'm So Impressed with this Company !! Great Service at Fair Prices !! Thank You Pete and Nancy !

360 Energy Savers - hvac - Updated October 2026

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