I was pretty angry when I walked into the store. Kayla, the new store manager turned that around…read moreand is literally the epitome of what ANY establishment should look for in management. There was an issue with a pre-order that she went out of her way to make right and I truly appreciate it! The store was organized and well stocked. The other staff was very friendly.

It looks like this is leaving. That's right going out of business. Want to say thank you, to the…read morenice employees. They've helped me to find DVD's or video games. To their credit the pricing was always competitive. I'm not sure the corporate folks adjusted to the economy or market changes. My appreciation for a good run. It's been at Fair Oaks for years. I also was happy that they had Domokun merchandise here. For those not familiar with him, he's a very funny character from Japan. Definitely don't give him apples to eat. It is another retailer that is on the exit. I wish the employees success elsewhere, as they were fun and helpful. Tis a shame, but maybe GameStop or other companies will pick up the slack.

Went to a book signing/talk! What an amazing event! Lots of staff and well organized! Plus they…read morehad lots of other books available after and the check out was fast! Well worth the money since we got the new release! Can't wait to go to another event!

A book lovers dream! How have I not looked at every section yet?! They have sooo many things…read moreBESIDES books! (Stationary, puzzles, gifts, candles, games, LEGO sets, toys, CDs, DVDs, so many things wow) The service is good, they're so helpful in finding any books. It's very clean and spacious. The kid section is HUGE and I think they make the lights brighter in that section. The very back right corner has books on clearance for $10, and other things like a friends backpack! I didn't need it so I didn't get it but what a great value !! I also loved the staff picks! It's a great way to finding new good books I found my all time new fav book, with the prequel in stock, and a Speck memory foam stress ball. Amazing finds!

This store was so much fun!!! There was so many light sticks from different groups and they had all…read morethe albums I was looking for and they even had Big Ocean which I was so happy about

1/5 I have spent a…read moresignificant amount of money at this store, including purchasing essentially my entire BTS discography here, so today's experience was incredibly disappointing, and it has permanently cost them my business. Today I purchased two Stray Kids albums. After leaving the store, I opened one and immediately realized the disc was a mini-sized format that I cannot use in my car's CD player. I had not removed the disc, gone through the contents, or used anything inside the package. I immediately went back into the store. The employee accepted the unopened album for return. I then asked about exchanging the second, opened album for a different Stray Kids album with a standard-size CD. After contacting her manager, I was told they would not accept it because "there was nothing wrong with it." The problem is that NOTHING on the product or store display indicated that this was a mini-sized disc rather than a standard CD. When I pointed this out, I was told they basically "expect customers to know" what is inside these albums and that Stray Kids is "known for that." That is an astonishing response from a specialty retailer. Customers should not be required to research the physical dimensions or playback format of every album before purchasing it because the store chooses not to clearly identify what it is selling. I was even told that albums with individual-member covers are usually this format, which is not universally true across K-pop releases. What makes this especially ridiculous is that I DID NOT EVEN WANT A REFUND. I wanted to exchange it. I was literally standing there holding two other full-size albums that cost MORE than the album I wanted to return. I would have spent additional money that day. Instead, I put them back. This store lost a longtime customer over an unopened album they refused to exchange. My daughter and I are now getting into ATEEZ and Stray Kids, both groups with extensive discographies, after I previously purchased my BTS collection here. That represents potentially hundreds, if not thousands, of dollars in future purchases. All because management apparently decided retaining a paying customer was less important than refusing one reasonable exchange. The employee herself was polite, so my frustration is not directed at her personally. This is about the store's policy, lack of clear product labeling, and management's extremely shortsighted decision. If you sell multiple physical formats that are not immediately distinguishable from their packaging, LABEL THEM. And telling customers they should simply "know" what is inside is not customer service. I'll buy my albums elsewhere.

Best selection of games, gaming systems, collectibles and more. They also do repairs on your…read moresystems -- old and new. My son loves them and so do I!

Every time I'm struck with the desire to play an obscure game from my childhood, I know the first…read moreplace to go - and it's always eStarland! They have an incredible collection of games, consoles, and accessories from all generations. You can spend hours just walking through their showroom! Their trade-in prices are also incredibly fair. One of my favorite places to go when I'm in the mood for something new (or old) to play :)

10/14/23 While…read moreshopping at Fair Oaks Mall, One of the first things I saw was a soft furry fox that had me at hello.  These stuffed animals were on sale for $21.99.  If I bought one, you get the next one at half price.  I ended up buying a Tanjaro: Drangon Slayer Plush Doll for a friend of the family.   I just looked at my receipt and my fox (Who's name is Celeste Colgate Fox) is labeled as a Red Panda).  Okay, my black and red fox is a panda.  Cool beans. Either way, Colgate is happier being in our home, than by herself.    I carried Colgate around the store  while my wife was shopping.  When she and her friend were ready to leave, it was clear I was going to by Colgate. Guess my wife turned me on to stuffies.  I now own three. Two from Build A Bear and one from Go Calender.    Speaking of which, we do need a new calendar, but it will have to be one we both like.  I did not care for the NFL calendars I saw.  The ones I saw were not my team. I am glad we stopped by this store. We will have to do it again.

Not sure what's going on with these stores but the one in Springfield is gone, and this one has had…read moreno inventory last time I went. I asked if they're going to close for good but the cashier said no. Mind you, I've seen several different cashiers here throughout the years. They used to have lots of books in the back but now that is closed off. There is hardly anything there and last time it was sorta full was during Christmas time. I think if they're going to close, they should just have a big sign instead of shutting down without warning. Lots of people could use the savings on toys for kids.

Buyers should ALWAYS read reviews before giving business to the place. They have a 1 star review…read morerating for a reason. HORRIBLE CUSTOMER SERVICE. STAY FAR AWAY.

Sent wrong item, ignored multiple messages and emails, finally said they would send the correct…read moreitem and a return label for the incorrect item. Neither happened, and no response to multiple contacts. Do NOT do business with these people.

My son was turning 10, and I knew I had to do something special. Since he's a video game fanatic, I…read morewanted to do something fun that involved video games, and also kept his friends out of my house (Sorry, not sorry!) After reading a few mom blogs, I learned about GameTruck. The owner (I think he's the owner) Erik and his assistants are great. From start to finish, the entire process was seamless. The kids really enjoyed themselves, and Erik and his two assistants that he was training did an excellent job of managing all 20 (yes, 20!) kids. If I had to do it all again, I would book GameTruck in a heartbeat.

What a great and family thing to take your entire family to have some great fun. Excellent fun for…read morethe whole family. Your family's going to love this place...

Amazing customer service and support! my wife bought me a Marantz turntable there a few years ago,…read moreand we went back while preparing for our move to Seattle. Jason was incredibly helpful and not only advised us on how to protect the stylus and the rest of the very expensive device but also packed it in an extra box, taped it up and labeled it for our move. Incredible - he went above and beyond. Strongly recommended!!

I contacted Evolution Audio to purchase an LG or Sony TV and received first class white glove…read moretreatment from Jason from beginning to end. His advice regarding the proper set Sony Bravia 7 RGB for a room with lots of natural light was correct. The purchase and set up were a pleasure and I highly recommend Evolution Audio!

The best service in the area. Kian and Matt (awesome guys) are mounting ninjas!…read more They came to mount 2 tv's and a soundbar with the additional requirement to hide wires. As such - they mounted, added an additional wall socket, and cleaned the area. Highly recommend these guys. If you don't have a mount, an extra wall plate, etc. then don't worry because they come prepared.

Horrible experience from start to finish. After multiple re-scheduling attempts and no shows,…read morefailed to deliver services. No ability to secure refund because they are Sekas builder preferred vendor.

I recently visited Arcana's Video Games Store after driving a considerable distance through heavy…read moretraffic because of the positive reviews I had read and the information on their website indicating that they accept trade-ins and support multiple video game platforms. The website even displays logos for the major gaming companies, which gave me confidence that my items would be considered. Unfortunately, my experience was very disappointing. I brought two Xbox systems to trade in: an Xbox One X White Special Edition and an Xbox One S with a 1TB hard drive. After arriving, the employee informed me that they were no longer accepting Xbox trade-ins because Xbox products were "not selling well." He also mentioned that I should have called ahead first. This was surprising, as there was no indication of this policy change on their website, which clearly indicate that trade-ins are accepted and it was the main reasons I made the long trip to the store. During the interaction, I also noticed an Xbox One console for sale in the store. When I mentioned this, the employee explained that it was a special edition. I responded that, given the price it was listed at, it might be difficult to sell. Additionally, after briefly inspecting my systems, the employee incorrectly stated that my Xbox One X was a digital edition. I had to point out that it clearly has a disc drive and is in fact the white special edition model. Overall, the experience felt dismissive and unprofessional, especially after explaining that I had driven a long distance specifically because the store advertised trade-ins. If the store has changed its trade-in policies, it would be very helpful to update that information online so customers do not waste their time making unnecessary trips. This was my first experience with Arcana's, and unfortunately it will likely be my last.

Arcanas Games has a great selection of games for pretty much every platform imaginable, and the…read morestaff was so friendly and helpful when I went in to browse. They were also really knowledgeable when I had questions about specific games, which I really appreciated. I'll absolutely be back the next time I have the urge to play a slightly more obscure and harder to find game because I'm sure they'll have it!