I recently visited Arcana's Video Games Store after driving a considerable distance through heavy traffic because of the positive reviews I had read and the information on their website indicating that they accept trade-ins and support multiple video game platforms. The website even displays logos for the major gaming companies, which gave me confidence that my items would be considered.
Unfortunately, my experience was very disappointing. I brought two Xbox systems to trade in: an Xbox One X White Special Edition and an Xbox One S with a 1TB hard drive. After arriving, the employee informed me that they were no longer accepting Xbox trade-ins because Xbox products were "not selling well." He also mentioned that I should have called ahead first. This was surprising, as there was no indication of this policy change on their website, which clearly indicate that trade-ins are accepted and it was the main reasons I made the long trip to the store.
During the interaction, I also noticed an Xbox One console for sale in the store. When I mentioned this, the employee explained that it was a special edition. I responded that, given the price it was listed at, it might be difficult to sell. Additionally, after briefly inspecting my systems, the employee incorrectly stated that my Xbox One X was a digital edition. I had to point out that it clearly has a disc drive and is in fact the white special edition model.
Overall, the experience felt dismissive and unprofessional, especially after explaining that I had driven a long distance specifically because the store advertised trade-ins. If the store has changed its trade-in policies, it would be very helpful to update that information online so customers do not waste their time making unnecessary trips.
This was my first experience with Arcana's, and unfortunately it will likely be my last. read more
