The food is so good here, but the service is terrible. I live about 2 blocks away and order delivery and takeout from here often, but even the seemingly simplest order (wings and fries) takes at least 45 minutes to make. My order might arrive half missing... you never know! If I do Uber Eats, I always have at least 1 driver cancel because the wait is so long, even at odd hours when they cant possibly be that busy. And then the second driver complains about their wait as well.
I stress... the food is really good. The wings are fantastic. Even the jollof is good (try the onion sauce.) The portions are generous and that is why it pains me so much that the service is just so flawed.
Today I called in a meal for a homeless gentleman who lives outside my building, to pick up for him on my way home. When I arrived 45 minutes later, I learnef that the call was answered by an employee who wasn't physically at the restaurant... and she never called it in. Then after another 30 minute wait, I am told that part of my order is now sold out and unavailable. When my mom asked for a replacement of fries, and if they could be complimentary (considering we'd been waiting over an hour due to their mistake) the response from Omar at the counter was snarky, condescending and mocking to her.
I'd rather drive 30 mins all the way down Campbelton Rd. for better jollof and lamb from my fave Senegalese spot than deal with these antics, truly. Too many restaurants are struggling right now for me to be directing my little bit of PUA assistance toward restaurants that refuse to be reliable. :/ read more