This just happened on 8/8/26 at 6:30 pm. My wife and I just left this restaurant. We arrived and were seated in the basement bar area called The Speakeasy. When we arrived in the basement bar there was one older couple seated at a table and 3 people at the bar, pretty much empty.. The rest of the tables were all empty. Initially, we were told all the tables, maybe 8 or 9 tables in all, were all reserved for the evening and we would have to sit at the bar. We were fine with this since never didn't have a reservation. They were able to move a crate of glasses just out of the dishwasher out of the way to make space for us to sit at the bar. After 10 minutes, the bartender offered to take our order. As we were about to order, the hostess reappeared and told us we were in luck, they just had a cancellation and we could be seated at a table. We took our table and she poured two glasses of water out of the carafe on the table and left. 5 minutes later another couple came in and sat at the table next to us. 5 minutes later the hostess came back and gave us menus. Waiter eventually made his way over and we placed our drink orders. 1 glass of Rose $10 and a Stella $7.
10 minutes later we received our drinks and ordered our dishes, lobster bisque $20, cauliflower steak $25 (the only vegetarian option) and I ordered the house hamburger $25. 10 minutes later a couple was seated at the table behind us. The server brought out a lobster bisque to the table next to us, even though we were seated first, whatever, we were not in a hurry, who cares, we didn't mind waiting. Then the table behind us, who was seated 30 minutes AFTER we arrived and 10 minutes AFTER we placed our food order, also ordered the lobster bisque, and Immediately received it. We all immediately realized the food server brought out the lobster bisque we ordered 20 minutes before had been sat on their table, The nice couple behind us even said to us, "I think they just brought your bisque and set it on our table, do you want it?". Very nice of them but no, I didn't want the bisque that was delivered to the wrong table, and I politely declined the offer to take the bisque off of their table. 10 minutes go by and the waiter must have realized the bisque was delivered to the wrong table and HE TOOK THE BISQUE FROM ANOTHER CUSTOMERS TABLE AND IMMEDIATELY PLACED IT ON MY TABLE, AFTER 10 MINUTES SITTING ON ANOTHER CUSTOMERS TABLE!!! He even said to me, "I'm pretty sure they didn't touch it" and asked them, "Did you touch it?" and they said "No". WHAT??? Now, I'm pretty sure it's a health code violation to sit food on one customers table and TEN MUNUTES LATER, take it and put it on Another customer's table, wether they took a bite out of it or not. We politely declined the now ice cold bisque which had sat on another's customers table for 10 minutes and the waiter took it back to the kitchen.Almost Immediately, the manager brings back the same bisque but the managers long beard is nearly touching the top of the bisque and he asks us why we didnt want the bisque. We calmly and politely explained the situation, we didn't want the food sitting on ANOTHER CUSTOMERS TABLE FOR 10 MINUTES and we asked for our check. He said, "oh, it wasn't explained to me like that". Then he took the bisque back to the kitchen but seemed to be quite perturbed. He responded with our check and said that he had taken the entrees off of our check. The entrees we had NEVER received, he was nice enough to take off of our check. No apology or so sorry for the mix up. We paid check and On the way out if the door our waiter had a huge smile on his face and said "thanks for coming in tonight, have a wonderful evening". PRETTY SURE THIS IS A HEALTH GODE VIOLATION. Train your staff not to place food on the wrong customers table, 10 minutes later, pick it up after and place it on another customers table! Clearly, he assumed there is nothing wrong with this. Train your manager to apologize to a customer when this happens. Wanted to love this place, WILL NEVER GO BACK THERE AGAIN. MAY CALL AND REPORT TO HEALTH DEPT ON MONDAY!!! read more