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    17 Light Restaurant

    2.9 (59 reviews)

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    "Medium Well" burger. Not sure it was even cooked!
    Jenny B.

    I recently dined at the 17th Light Restaurant with a group of 10 friends, which is located inside the Marriott. The restaurant was close to where we were staying, and one of the few places that we didn't have a wait to get a table. We were seated right away with menus, our orders for both drinks and meals were not taken until 10 to 15 minutes later. This should have been a sign that the service was going to be slowwww. Our drinks came out within 5 minutes, which was the quickest thing of the night. The majority of our group ordered burgers, which should be a fairly quick meal to prep. Four of our ten meals where delivered about an hour and fifteen minutes after we were seated, the next four came fifteen minutes later. Apparently two of them were completely forgotten and not even cooked- which meant an even longer delay. The meals all had the potential to be delicious, if only a little effort was put in. All of the fries were cold, orders were messed up, hamburgers were missing toppings... and they worst part? The burgers were extremely under cooked. Four of the burgers were ordered as Medium Well, and came out rawer than rare- disgusting (see my photos). They were somewhat edible, but one burger was so raw, that we had to send it back (with the slow service, it wasn't even replaced). The waiter was apologetic, blaming the delay on a server not showing up to work. Clearly this was a problem in the kitchen. It was shocking to me that the manager on duty made no attempt to apologize. I finally asked to speak with her (Brianna), and was baffled in her lack of professionalism. During my conversation with the manger, she kept doing menial tasks and would not talk to me directly. After I asked her to adjust the bill, she had to call another manager, who offered a 35% discount. I asked for the raw burger that was sent back to be taken off and was rudely told no. I asked to speak to the manager on the phone myself, and was again rudely told no. Finally the hotel manager (Chasity) on duty become involved, and was the complete opposite of Brianna. She was professional and kind, and delivered the kind of service that I would expect. Chasity helped us remove the raw burgers, split the bill, and apply the 35% discount to everything. I am disappointed in the service and meal I received here, but even more disappointed that a great brand like Marriott would let themselves be associated with such a horrible place.

    Ahi tuna wrap and sweet potato tots.
    Alyssa A.

    I came here to meet my sister for her lunch break. She commented that we should pick our food quickly because generally the food takes awhile to come out. We ordered immediately and it didn't take too long. I ordered the Ahi Tuna Wrap (maybe it was mahi mahi?) and it was great. I opted to get the sweet potato tots as a side and it was a good addition. If i'm in the area and meeting my sister for lunch I would definitely come here again. Food is affordable, delicious, and the atmosphere is nice.

    Blackened tuna wrap
    Nooshin S.

    While on a conference in Baltimore, we decided to meet a colleague who was staying in the residence inn and she suggested the hotel restaurant. Unfortunately, it turned out to be a terrible suggestion. First of all, on a cold rainy night, you don't want to walk into a restaurant to have dinner, only to find out you have to keep your jackets on because it is colder inside than outside!! Secondly, even though there were like two other customers, the service was excruciatingly slow. I decided to order a crab soup to get warm and a blackened tuna wrap, both of which were awful. The soup tasted like canned crushed tomatoes mostly and I was not warned that it was going be spicy. The tuna was super cold and grossly under seasoned. The wasabi aioli was watery and kept spilling everywhere and it was quite tasteless. All in all, a bad experience. I would have enjoyed a subway more!

    My medium-well burger... yum.
    Katie B.

    What an utterly disappointing experience! The only reason I am even giving this restaurant a review is due to the politeness of our understanding server. It was so difficult for me to even give this establishment(not that it's established) a star. My friends and I (a party of 10) chose to eat at this restaurant on a Saturday evening, upon which we entered around roughly 6:10 pm. It was difficult for us to find a place to seat is quickly, due to the Ravens playoff game, but we were quite surprised to be sat down almost immediately. Barely half the restaurant was seated so our odds for quick service were looking up, wrong! After being seated, neither of the servers could figure out how to work the TV screen to get the Ravens game on, leaving the devoted fan in our party highly disappointed. Our orders were taken pretty quickly, at about 6:20. This is where things took a turn for the worst... Since we had 10 people in our party we were prepared to give our server both our drink and meal orders. He seemed very confident, a little rushed, but very kind. We were served our drink at about 6:45. We ordered 10 waters, 2 beers, and 1 glass of wine. Not difficult. Well we sat, and we waited, and we waited. FINALLY at about 730 the first few meals came out, 4 total. Fries were cold, sides and toppings were missing, and hungry waiting diners were sorely disappointed. About 10 minutes later the next 4 meals came out, of which fries were cold, avocados were browned, and sides were missing. Then we came to find out that the kitchen cooked 1 burger wrong and forgot the other(mine). As we waited for the those 2 meals and other began to eat, we came to find that all our 'medium-well' burgers were PINK! When I say pink, I mean way past rare and all the way to barely defrosted and still mooing. Absolutely disgusting! (See my pictures) Finally the last 2 came out, which you'd expect to be perfect by this point, but they were the rarest of them all. I didn't even eat my dinner. Finally, my friend decided to speak up and deal with the matter. The restaurant blamed it on a missing server, but last time I checked the servers aren't the ones cooking the food. And for the record, I was in the restaurant industry for 6 years and at a banquet of over 200 people we had bread out in 5, salad out in 10, meals out in 20. Granted we had like 10 servers, but that's still 20 people to a server, that's double out dining party. My friend was finally able to negotiate a deal with the hotel manager, after the restaurant manager had an attitude about the entire situation. As we left with comped and discounted meals, I noticed that others diners in the restaurant did not look pleased either. We were just happy to finally leave after spending 2 hours and 15 minutes in that restaurant and get on with our evening. Oh, and did I mention that it was my birthday? Happy birthday to me!

    Good bar food. Tator tots with bacon cheese and ranch were a hit. As were the chicken wings. Adults and kids were happy. Happy hour 4-7 too. Hope to catch that one day. Guinness blonde on tap was pretty good.

    Chris Davis Bombs!

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    Waited about an hour and a half for our food to come. It never did. In that time, we didn't even get refills on our water.

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    11 years ago

    Good beer selection. Okay wine selection. Good food. I tried fish taco, and they were amazing. Service was great.

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    Excellent service. The 17 Light salad was absolutely delicious. Get it with blacken chicken.

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    11 years ago

    Fantastic burgers. If you love a good bacon cheeseburger and your by the inner harbor look no further. J.J our server rocked.

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    Ask the Community - 17 Light Restaurant

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