I sold them my truck two weeks ago, I have not received payment and they will not return my phone…read morecalls. Who would think a dealership would steal your vehicle? Not a trustworthy establishment. DO NOT TRUST THEM

Nathan Behrent is the best sale advisor I have ever met and his customer service is the best I…read morehave ever seen and he definitely won me and my wife a customer and I am very happy I went to vera Buick GMC this is the best dealership and I am definitely going back soon to see Nathan to get a new Diesel truck and definitely recommend this dealership and nathan

Hi there, First time…read morevisiting and the shop looks great so far. I've only been here about 15 minutes, but I wanted to share a couple quick observations that might improve the waiting area experience. One suggestion would be to consider replacing the cloth waiting chairs with plastic, pleather, or leather seating. Cloth can sometimes trap dust or mites and is harder to sanitize regularly compared to wipeable surfaces. Another idea might be adding a couple of massage chairs (even just 2-3). It would allow customers to relax while they wait and could really enhance the experience. Lastly, it might help to have guest Wi-Fi available without needing to ask for a password. Sometimes customers prefer not to interrupt staff while they're busy, especially during peak times. Everything else looks great so far, and I'm looking forward to the service. Just thought I'd share these observations as a first-time customer. Thanks!

I have come here so many times over the years and the staff was always really helpful and kind. as…read morethey were yesterday, BUT! I was told yesterday that I needed two new tires on the passenger side that they were basically bald. Each tire would have been around $120. Which I would need an alignment, granted I did need one anyway. They also wanted to charge me for mounting, (which I get all places do things differently) that charge would've been about $430. The mechanic stated that I needed to change my brake fluid, I already did that the last time I was there. Xavier fixed the mistake since apparently that was supposed to be for another car. But I was still baffled that they said my tires were bad... I told them I would pass. I took my car to another place this morning... MY TIRES ARE NO WHERE NEAR BALD AND THERE IS STILL THREADING! My tires are in better condition than the used tires I saw around the shop! I don't know if the mechanic screwed up and put someone else's information on my account. I don't think I'll be going back. They almost costed me 1000 for things I didn't need.

Avoid going to this dealership. These guys are not honest. Specially the salesman Ben - Bahman…read morePishgou. He list the cars from dealserhip on his facebook account for less money and when you call him he does not mention anything and ask you to come to dealership to make the deal.. I found a car on his facebook page and asked him about it and he made me come to the dealership. I drove an hour to get to the dealership and as i was about to get there he texted me telling me that the car is over 50k now , and then i called him on it telling him that i can buy a brand new one for that price so he said go buy new and hung up on me. Not only that but before all this, i spoke with internet manager Adrian Perez and he told me the price too over the phone and told me oh we do work with our customers but you have to be present on site for us to make a deal. Alter all this communication i drove that far and was then told that the price is now higher. VERY Disappointed on how i was treated. A dealership is represented by how they treat their customers but they clearly dont care about their customer service.

I've been coming to Doral Acura for a while and usually have a decent experience, but today was…read morehonestly disappointing. I came in for a simple oil change and, like in the past, expected to be offered a ride home or an Uber if the service was going to take longer than usual. This time, that courtesy wasn't even mentioned. I specifically asked how long it would take and was told an hour and a half. Instead, I ended up sitting in the lobby for nearly three hours and a half. Had I known it would be this long, I would've arranged my own Uber home and actually gotten some work done instead of wasting a huge chunk of my day just waiting around. Communication and customer care definitely fell short this time. Not once did my service consultant Sebastyan come communicate with me give me an update. Tell me sorry it's taking longer or sorry they're still working on it. I had to keep finding out the status and progress of my car by asking myself at the checkout desk . I hope this isn't a sign of things to come, because it used to be a lot better.

I had a great experience today at Gunther Mazda and wanted to recognize the team that made it so…read moresmooth. I first spoke with Arlette the day prior and explained exactly what I was looking for. She was quick to get all the information back to me via email and followed up with a text, which I really appreciated. Shortly after, Jodi called to follow up, answer my questions, and go over available inventory. She was attentive, kind, and genuinely funny--I felt comfortable right away. I was very upfront that I don't enjoy going to dealerships and wanted the process to be as quick and straightforward as possible. I had my vehicle appraised ahead of time and sent Jodi the information via text. By the time I arrived, she already had the full breakdown ready for me. The process was smooth, efficient, and as quick as it could be. Frank in finance was also great to work with. He was friendly, transparent, and easygoing. He clearly explained the available options and made the process feel comfortable and stress-free. I've been with Mazda for the last six years and was considering making a change, but the CX-50 Turbo ended up being the perfect fit for me--and the car is an absolute dream. Overall, a really positive experience from start to finish. I would absolutely recommend Gunther Mazda and this team.

Very disappointed. My wife had an appointment this morning at 8:00 a.m. to have her oil changed…read more Right now it's 10:00 a.m., 2 hours have passed, and she still doesn't know when they're going to change her oil. They tried to sell her a tire rotation, air filter replacement and some other items for about $250 and we declined. Not sure if this has anything to do with the punishing waste of time she is encountering 2 hours after she declined the extra service. When booking an appointment, I suggest you confirm that you will be serviced within a reasonable time as compared to your appointment time.