My husband and I went to look at the 2026 Chevy Trax at the AutoNation dealership in Pembroke…read morePines. I had already gone online to find the best price for the LT model. I was wanting the new blue model. I found a blue LT model on the lot with a low MSRP price. I went inside the dealership and was warmly greeted by Damiar Pennant and I told him that I wanted to know the best price he could give me on the Marina blue 2026 Chevy Trax outside. Damiar was kind and checked on the best price he could do. He got an awesome price with tax, new tag and title out the door. I said okay let's test ride it. The next thing I know I am wanting that car. Damiar was so wonderful and told me about all of the awesome features on the car and the car rode like a cloud. I signed the deal and gave him some money to hold the car and told him I would buy it the next day because I wanted think about it overnight. The next day I was picked up by Damiar and went back and completed the deal. The finance department got me in and out not taking too long and were kind and courteous as well. The Finance Service Manager's name was Jose Diaz and he got an A+++++ rating for completing the paperwork with me within 21 minutes even though I kept asking him a lot of questions. He was awesome just like my sales person Damiar. I met with the cashier whose name was Pamela and she was kind and courteous and she accepted my payment for the car. This dealership is top notch and made my car purchase experience the best I have ever had. Damiar introduced me to Michelle Barthelus the Assistant Service Manager. The Sales Manager also came over and introduced himself to me. Damiar put my new tag on my car and I was on my way as a proud new owner of a 2026 Chevy Trax. Damiar is an awesome sales professional and is always available if I have any questions. I highly recommend this dealership and Damiar.

I am extremely disappointed with my experience at AutoNation in Pembroke Pines, especially with the…read moreway the situation was handled by Ricardo, the Service Manager. I recently purchased a brand-new Suburban High Country, and the vehicle came with an issue with the driver's door. Air leaks through the door while driving, and when it rains, water gets inside the vehicle. Two days before my appointment, I called the AutoNation call center and clearly explained the problem and that I would need a loaner vehicle because I rely on my vehicle for work. The representative told me that I needed to schedule the appointment at least two days in advance in order for a loaner to be provided. Based on that information, I scheduled my appointment and arrived expecting AutoNation to honor what I had been told. When I arrived, Ricardo told me that he could not provide a loaner until GM approved it and the vehicle was inspected. After the service department inspected the vehicle, I was then told that the body shop also needed to inspect it and that they could not tell me how long the process would take. I made it very clear that I had no problem leaving my vehicle there for the necessary inspection and repairs. My issue was that I needed transportation while they kept my vehicle. Instead of providing a solution, I was left going back and forth after specifically following the instructions provided by their own call center. This is a brand-new Suburban High Country with an issue that was present when I received it. I expected much better communication, customer service, and support from AutoNation, particularly from a Service Manager. My experience with Ricardo was frustrating and disappointing, and the information I received at the dealership did not match what I was told by the AutoNation call center. Customers should be able to rely on the information they are given when scheduling an appointment. I hope AutoNation management reviews how this situation was handled and takes steps to prevent other customers from having the same experience.

What an incredible experience I have had at this dealership. This is the second car that I have…read morepurchased from Nissan of Pembroke Pines. My salesperson, Carlos, and his teammate, Kevin, could not have done anything more to make me happy. They went over and above to make sure that I had the best vehicle at the best price. Carlos is smart, fast, and friendly, I could not have asked for more. Now for the finance department.... I had the pleasure of working with Fernando and Daniel. They were both extremely professional and very knowledgeable. They made great suggestions on additional warranty coverage and even offered me some great rates and discounts. Management: Nick Scopa, Sales Manager, could write a book on what customer service should look like. He was very fair on approving my trade-in and very attentive to my needs after the sale. JR in the service department went out of his way to help me with my trailer hitch adjustment and even removed my brake controller from my trade-in vehicle. I cannot verify this, but I may go down as being their happiest customer. Finally, this is a NO PRESSURE dealership that puts their customers first.

Worst costumer service ever, I wanted to taste drive a car , and they did not let me because I was…read morenot gonna buy it from them .

Went with my boyfriend to buy a new car and had a great experience working with Leo and Dusica!…read moreBoth were very kind and accommodating working with us in negotiations and helped correct some paint chipping on the car so we could have it looking brand new. Overall pleased just the one complaint is we were there very late waiting for one more contract signing which once we got sat only took 5 minutes however it was 2 hours of sitting waiting to get to this point. We did come near closing time (which is on us) and had to stay after closing which is very possible why it took so long so I don't hold that against them. Very happy with the purchase overall!

I had a warranty issue for a collision repair that was performed and had to bring my car in for…read morethem to check the electrical wiring they performed. It was throwing a headlight issue problem on my dashboard but nothing wrong with my headlight. Rep told me they had moved their collision center to a new space just after the gate entrance to Rick Case. It was such a headache to get into. No clear signs and people blocking the entry which is next to the Honda motorcycle store. Absolutely terrible to get into. Who thought this was a good idea? Had to wait over 25 minutes (I was third in line) before getting assistance with my appointment. Not a happy camper.

I brought my car in for service and had the best experience with Tiffany from the customer service…read moreteam. She is extremely professional, very knowledgeable and truly went above and beyond. In the past I didn't like coming to Rick Case because so many of the sales reps would come and try to sell me a new car which made the experience of coming here so frustrating. Now that I was attended by Tiffany, I would definitely go back if my car needs service in the future.

My husband hit a pothole and needed his car fixed . The Rick case Volkswagen dealership was able to…read moreassist in towing ( which is covered by our warranty ). They did a great job, however it took them almost a day to communicate the issues and for them to realize we had a warranty on our car. The initial guy working with us texted rather than called due to a language barrier. This really set us back since we had only one car at that point. Later we were told that a rental was also covered , which was nice to know . I quickly requested a rental there after . Otherwise, Teo at the dealership later was able to communicate effectively via video the concerns and give an itemized detail of what would be covered under warranty. We left Volkswagen happy customers !

This shoutout goes to David Santana! Thank you so much for being kind and nice. I was driving up to…read moreNY and stopped by to pick up a license plate frame with the dealers name on it for my 25 Camry. So I can show off I was in Miami He told me the service department just closed Sunday evening and to come back. I told him I was on my way home to NY, so he said he could give me 1, but I needed 2 because we have 2 plates here in NY. So he took me inside and got 2 for me. He gave me his card and was so nice and friendly. I offered to pay him and he said no. I highly recommend doing business with Toyota of North Miami. And David. Thanks Adrian

WARNING TO ALL CONSUMERS: SCAM AND FRAUDULENT PRACTICES ​I…read moream writing this review to warn the public about a highly illegal and deceptive experience I encountered at Toyota of North Miami on June 11, 2026. During my vehicle purchase, the sales representative, Nelson Pineda Rodriguez, in direct collusion with a third-party entity called Legend Services, ran an insurance scam under my name. ​I was illegally charged an unauthorized fee of $350.00 USD under the false pretense of a "down payment" for an auto insurance quote. Here are the facts: ​Document Forgery: They generated an insurance quote and stamped a signature in my name without my authorization, knowledge, or legal consent. This is blatant identity theft and forgery. ​Stolen Funds: My actual auto insurance provider later confirmed that they never received a single penny of this $350.00 payment. The money collected at Toyota of North Miami was completely pocketed and unaccounted for, forcing me to pay my full premium separately to my real insurer. ​Unlicensed Activity: To make matters worse, I discovered that the individual operating on behalf of Legend Services at the dealership does not even hold a valid, active insurance agent license in the State of Florida. ​Operating an insurance brokerage without a license, forging customer signatures, and taking money under false pretenses are serious criminal offenses. A formal Demand Letter has already been sent to management, and complaints are being filed directly with the Florida Department of Financial Services (DFS), the Office of the Florida Attorney General, and local law enforcement. ​Do not trust this dealership. Check every single line of your contract and financial breakdowns before signing anything. Nelson Pineda Rodriguez and the management involved need to be held accountable for these predatory and fraudulent actions.

I'm on my third Lincoln lease. I have a 2022 Lincoln Corsair, I've had a 2019 MKC before that and a…read more2016 MKX before this. Prior to this, I leased a Ford Explorer from the same dealership. My point is, I've been giving this dealership A LOT of business the last 10+ years. I've had issues with scheduling appointments with the mobile service department in the past here. Fast-forward to present date. I usually map out my errands ahead of time to stay organized. I called two weeks ago (on 3/14/25) to set an appointment for today to get my car serviced and pick up a loaner. The lady that picked up the phone offered to have the dealership come to my house and drop off the loaner and pick up my car, have it serviced and then have it dropped off afterward, and the loaner picked up. I jumped at the opportunity since I have never used this service before and it seemed pretty convenient. I thought it was strange that I never received a confirmation in my email or via a text message when I booked the appointment. This morning, I waited until the appointment time until I touched base with the dealership to figure out what was going on. I had to call multiple times this morning before I could get anyone on the line, when I finally did, I spoke to Angelica (who I'm pretty sure was the same girl that I spoke to in order to make my appointment two weeks ago). She told me that she apologizes, but there was no appointment for me in the system. She asked me if I could confirm what date that I called because they need to backtrack and see where the issue happened. Thankfully, I still had the call in my phone log that showed the date that I called to get the service appointment set. She advised that they would still be able to help me today with the same service, however, it would be later in the day. Again, I map things out ahead of time because I have a busy schedule. I then asked her if it would be possible for me to just come in and pick up the loaner and drop off my vehicle to which she said that I could. Thankfully I am not too far away from the dealership so it was not a big deal to just go in. I arrived a few minutes later, they did accommodate me quickly, I am sure because they knew I was very upset about what had just happened. Both Angelica and Neil, the service advisor did their best to get me in and out today. My car was ready in less than 2 hours. So they did try to make up for the mistake, and I appreciate this. Hopefully Lincoln leadership will see this review and make some changes on their end to improve the customer experience. I love Lincoln as a brand, but I also expect that service is great, especially for the money that I put into having a lease.

Do not buy used cars from them. Unless you expect to need to replace everything because the used…read morecars is they sell trash cars. And the warranty is even worse. They have you test drive the car around the neighborhood so you can't even tell the acceleration until you use it on the highway and it's bad. And then when you try to the warranty that they sell, nobody wants to take it because none of the problems are covered. Six months I've had my car and I need a new battery after spending months trying to get it checked out. The manager Ozzy says I had 30 days to figure out that all the little problems were because of the battery (which isn't covered by the almost $4000 warranty I was sold). I tried getting the car looked at. I got a diagnostic on the car. It has old codes in it. They take advantage of single mothers by selling them bad cars then after 30 days, the brakes go bad and the battery goes bad. I've never gotten a used car that had so many issues and the dealership doesn't want to take responsibility. My previous used car was from H Greg and the sliding doors stopped working and they fixed that no problem and it was longer than 30 days. Ford Used cars should learn from them.

The best Kia store in south east florida. Got a great deal on my EV6 and my wifes Sorento.read more

Extremely disappointed with the customer service at this dealership. On a scale of 0 to 10, I would…read morerate it a 1. From the beginning, even scheduling the window tint that was supposed to be honored with my purchase was a hassle. When I originally bought the car, it was never washed, so when I returned for the tint appointment, they washed it then. I asked more than five times for tire shine to be applied, and when I got the car back, it still wasn't done. More recently, I noticed the carpeted trunk floor piece is missing. I called earlier today and was told a manager would call me back. No one did. I called again and was told a manager would personally be asked to contact me. Again, no call. This evening, I spoke with a rep and specifically told him I did not want to be transferred to voicemail. He assured me he would get a manager on the phone, but instead sent me to voicemail. I then called back more than five times, selecting Sales each time. The same rep repeatedly answered the phone and immediately placed me on hold, sending me straight back to voicemail. During one of the calls, he even said "hello" as he answered before putting me on hold and sending the call to voicemail again. At that point, it was very clear I was being intentionally avoided rather than assisted. This is also not the first time I've had to repeatedly call just to get a manager to respond. Customers should not have to keep chasing a dealership after purchasing a vehicle just to get basic concerns addressed. The communication, follow-through, and overall customer service have been extremely disappointing.

David made this the easiest, most stress-free car buying experience I've ever had. I've already…read morerecommended him to my friends and family--that's the highest compliment I can give!

When I found The Deal Creator on Yelp, I thought the glowing reviews MUST be exaggerated. As a…read morebusiness owner myself, I know it's virtually impossible these days to get 34 5-star reviews from 35 total reviewers. Well, now it's 35 5-star reviews after my excellent experience with this company. David is not only a bonafide expert in the art of buying/selling/leasing cars, he is a gentleman and a "people-person". He clearly enjoys helping his clients and he certainly helped me a great deal.

Walk-in service was alot quicker than if you had an appointment…read more David was my service agent and he was very helpful. Ordered me an Uber right away and assisted me with my things. He was also able to use my coupon with no issues. (Normally they give me issues, but he didn't.)

Be ware of this Vera Cadillac dealership on Pembroke Pines Fl. I went to this dealership with the…read moreidea of purchasing a vehicle listed on CarFax with a clean title no accidents on April 22 2026, a GMC Yukon SLT VIN # 1GKS1BKD7PR192528. We did all the paperwork and agreed I was going to pickup the car the next Friday April 24. After everything was done to my surprise I notice an imperfection in the paint next to the GMC logo on the right fender. After a closer look I notice a runoff of the clear finish. I immediately decided to do a troughfull inspection of the car. To my surprise I found this car was involved in an accident and it was not reported, different shades of paint between the front bumper and the right fender was also noticeable. However it was listed as a pre-owned certified no accident and clean title. I decided to canceled the purchase immediately. The car still listed on autotrader as no accident and clean title, pre-owned certified, this a the VIN # 1GKS1BKD7PR192528 GMC Yukon Silver. Beware of this dealership.

I've purchased several BMWs from BMW of Pembroke Pines over the past 20 years, as well as an Audi…read morefrom the dealership next door, and my experience has consistently been outstanding. A huge part of that is my salesperson, Mark Winstead. Every BMW I've purchased has been through Mark, and I can't recommend him highly enough. He is knowledgeable, professional, friendly, and always goes above and beyond for his clients. No matter when I call, he answers and is always willing to help. His dedication and work ethic are second to none. The entire staff has been great to work with as well. The Parts Department is always helpful, especially Mauricio and the ladies on the team, who make every interaction easy and pleasant. I'd also like to thank everyone who helped with my custom BMW M2 purchase. A special thank you to Elton, who played a major role in getting my vehicle delivered as quickly as possible. Phil, the manager, was also very helpful throughout the process. If you're in the market for a BMW, ask for Mark Winstead. He will take great care of you and get the job done. Highly recommend BMW of Pembroke Pines!

Let me start off by saying that I have leased and then purchased my car from this location. My mom…read moreleased multiple cars from this location, and I got my partner a lease from this location. The sales team is absolutely amazing. The service team however is absolutely horrible. From the valet at the front to the service advisers. Service advisors are typically pretty condescending, and it always feels like they are trying to get some type of money out of you, and try to find a reason as to why you're wrong or not understanding what they are saying. The valet at the front is ALWAYS RUDE. I have never came to this part of the dealer and had a pleasant experience. This sucks because BMW for me is a better car, better drive, better everything. But having to deal with this service department specifically SUCKS. DO BETTER., customer service is important. I know two people personally that went to Mercedes and Range Rover after having to deal with this specific locations service department. Note to the valet, customer service is important, stop rushing people just so you can go back to the little table and talk to your coworkers or be on your phone.