I sold them my truck two weeks ago, I have not received payment and they will not return my phone calls. Who would think a dealership would steal your vehicle? Not a trustworthy establishment. DO NOT TRUST THEM read more

Nathan Behrent is the best sale advisor I have ever met and his customer service is the best I have ever seen and he definitely won me and my wife a customer and I am very happy I went to vera Buick GMC this is the best dealership and I am definitely going back soon to see Nathan to get a new Diesel truck and definitely recommend this dealership and nathan read more

If We could rate them lower than a one star, we would . To say that we are shocked at the level of service and quality control after having been a loyal customer for the last ten years is an understatement. Your service and quality of work for the last eight years was impeccable and impressive, however in the last two years I have noticed and experienced a rapid decline overall. I have discussed this issue with other customers and their feedback was congruent with the level of service I had received. I understand it has been a difficult year for everyone and I've been giving your organization the benefit of the doubt for the last year, however this last level of service was the last straw. On two occasions I was told a notice or call would be forwarded to me when you receive directions from GMC regarding my recall. Never received any and became concerned. Last Thursday I called in order to speak to a service rep regarding the recall and no one answered the phone. I called three times throughout an eight hour period with no answer. My conversation was recorded since I spoke to your operator and conveyed my level of frustration, THIS IS UNACCEPTABLE. I scheduled my appointment on the GMC app and was there yesterday. Again, I don't know what to say after having dropped off my truck for a recall, tire rotation and change of wipers and told it would be several hours before I'm able to pick up my truck. I received a text my truck was ready and it had only been two hours. Upon arriving and inspection my truck, I noticed that my lug nuts that secure my tires where loose and a lug nut missing. Again what a "let down" and not to mention the safety implications. You have lost a loyal customer who has purchased five trucks and recommended countless other customers to Vera Motors. read more

I'm very pleased with my buying experience at Vera Buick GMC. Easiest purchase of my life with Chad!!! This is the first time in a long time that I encounter a dealership with such transparency and friendliness. Will be back for more cars in the future! Thank you for making the dream of owning a Yukon Denali XL come true. Forever grateful. read more

Vera Buick GMC - 2024 Yukon Denali XL - Tires Near Me - Pembroke Pines, Florida

I brought my in my 2019 Buick Encore Sport Touring, without an appointment for routine maintenance. I.e. synthetic oil change, tire rotation, new wipers, etc. I pulled into the service drive and was pleasantly greeted by service advisor Michael Crato. I explained to him what I wanted to accomplish for service and in my mind, my budget was $100. Michael calculated everything, matched a local Buick dealership's coupon and my total came to $104.26. I was ecstatic! I highly recommend Vera for service and service advisor Michael Crato! read more

It was an unbelievable great experience with Jose Otero . We told him what we wanted and less then 72 hours he found it, made it happen seamlessly and easy and we left with an enclave exactly what we asked for. It was extremely easy, pleasant and out the door within one hour and beyond happy. Thank you Vera, thank you Ullissee and José! Never did we purchase a car so easily and had such a great experience. read more

Extremely professional, ultra clean facility, great service, reasonable prices . They had an oil change and tire rotation in under 50 minutes...super friendly, every employee that walked by me went out of their way to say hello... read more

Edit: I was unable to place 2 separate reviews, so here's the combined response: A. 1 star rating for service My repairs were all delayed. Don't bother with requesting detailing services. Obvious food and stains left behind. (SEE PICS) B. 3 star rating for my experience My service consultant Eric Tallachea was stellar in terms of customer service- a rarity in South Florida. He was personable, attentive, and polite. I only rated 3 stars instead of 5 because I was originally told that I would not be charged for one of my services but of course when I got to the cashier it was a different story. I suspect that a service manger had more to do with that than Eric. Moral of the story: If you need service, ask for Eric. Just make sure to check your invoice very carefully before submitting your payment. read more

Vera Buick GMC - Tires Near Me - Pembroke Pines, Florida

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We love shopping Vera GMC. The general manager - Jorge and sales - Jean are so pleasant to deal with.

I bought my 2016 Buick Enclave from a well-known Hyundai dealership in Miami. They lied about my warranty and refused to fix things needed to safely drive my vehicle, so I took it to Vera Cadillac Buick GMC. They were able to accommodate me onsite for repairs that day along with finding other issues with the vehicle that were also covered 100% under warranty without me asking them to check for other possible issues. I paid $0 after leaving Vera. That is what I call going above and beyond for customers. Other businesses should take note!! read more

My college student took the car in for service. She specifically told them NOT to run a diagnostic on the check engine light as we knew already what the problem was with that. Wanted to charge her over $6000 fafter they held the car for 5 days. We said no thanks . They wanted to charge her $500 to get the car back. She complained about the diagnostic charge and the receptionist and mechanic had a good laugh over the phone while she was standing there . Had to pay 250 to get the car out . CROOKS. saw a young girl and tried to scam her .. I wouldn't write this now but when we first got the car we needed the trunk hood replaced. They did that and left the thing open in the rain . the trunk was soaked and their response was , It will dry. just take out the rug and let it dry on it's own out of the car. NEVER AGAIN. I'll drive 100 miles first!!! read more

The worst experience I've ever had at any dealership not just GMC. I tried finding a dealer closer to work so I made an appointment online at Vera to pick up a loaner and have a check engine light addressed under warranty after it coming on and receiving a notification from OnStar that my engine and transmission needed service. I also wanted to have a service bulletin performed related to the rear axles in which I was willing to pay for the hour of labor it cost to do so. I show up to an empty service area at 1pm and the service advisor Alex Padron is clueless of the appointment I had made. I must have interrupted his lunch break or something because right away I felt he was not there to be helpful in fixing the issues with my vehicle. After a brief consult he explains to me no loaner is available and I would have to rent a car nearby. Then he goes to explain that I will have to pay for the check engine diagnostics, diagnostics for the other issue I was having that are covered under powertrain warranty and then after a few minutes mentions I will need a road force balance that is completely unrelated to the issue I'm having relating to the service bulletin. Alex Padron was only concerned with what fee's he could charge me and not actually helping me fix my truck with only 39,000 miles. This is not my first vehicle, I know how warranty coverages work and they have to be up front regarding diagnostic fee's if they aren't covered under warranty. My vehicle was/is clearly experiencing issues that are covered under powertrain warranty and I could tell Mr Padon just did not want to help at all so I left. Do yourself and Alex a favor and go somewhere else to have your GMC serviced. read more

Paid a deposit because I was out of town at the time I saw the vehicle I wanted become available. The deposit was accepted, and the salesman informed me that I had two days to get home and purchase it. The manager, Roberto called me hours later after my deposit saying that the truck is being sold to someone else and that they wouldn't honor my deposit. Worst customer service I've ever experienced purchasing a vehicle. I will be purchasing any other type of vehicle due to the unsatisfactory treatment by this location. Now I am waiting for my refund on my deposit and it's a disgrace. Truly sad. They don't even honor a deposit. read more

This place will string you along for hours even though you know what you want, just to squeeze every Cash down out of you they can. If they want $3k down they will not budget on the deal until they get it, bring a trade, doesn't matter they don't want it. They want Cash! Basically all the incentives they sell you on are already built into the base msrp they offer for the vehicle. You won't get it for a penny less. Won't mention any names to keep personal credibility, however their schemes bring down the dealership credibility. read more

This dealership is outstanding when purchasing a new Buick as we did. The salesman Danial is a wonderful person with no pressure to purchase and a good personality.No nonsense pricing. Bottom price out the door a great deal and no pressure from the finance manger Andy. Great people to work with. An overall great experience. read more

I called to see if a vehicle was available around 2:00, I told them I was ready to purchase and that I would be there in an hour. Bye the time I got there at 3:00 they had sold the vehicle to someone else. Now maybe there was a mix up, but in my opinion when you confirm a vehicle is available and a customer is coming in within the hour you would hold the vehicle or call to confirm that they are still coming. I wasted 2 hours driving to get the run around with a rude salesman only looking to make excuses and not provide solutions "Alex". Luckily I was able to find another truck nearby at Williamson and had an incredible experience was able to purchase a New GMC 3500 Denali. read more

I recommend Vera Buick and Luis Valdez , who was very knowledgeable and patient in explaining everything we ask. We ended up buying two of the same suvs. Make sure you ask for Luis read more

I've been there a couple of times and their service center is awful. My service agent, Edwin is very unhelpful. I had two appointment schedule and because they did not have a loaner; he decided not to give me service for my SUV (Yukon Denali). I live nearby, but have decided never to go there again. I rather go get service down South. read more

They made a difficult task easy. Thank you Miguel and Vera Buick GMC. I think this was the least hassle of any car deal I have ever made. We got what we wanted and more! And the price was right. Good going Vera! read more

I just want to thank Nelly, Geovanni and Gustavo for making my experience at your dealership an incredible one! You three truly understand what exceptional customer service looks like. Thank you! read more

I highly recommend anyone interested in a buying a new Buick or GMC to swing by Vera Buick-GMC and ask for Jorge Ovalles. He made everything smooth and quick. I was more than happy with the way Jorge handled the entire process for me. read more