Hello good people of the Yelp community! It is with great sorrow and pain that I have to submit…read morethis 3 star review for my visit to the Disney Explorers Lodge. This review is not for the faint of heart. I'll dive right into the deets, but before we start, I'll quote the warning my parents received before the airing of "Thriller" at the "Majestic Crest Theatre" on Westwood Blvd. "If you have any children attending with you under the age of 13, you may want to escort them to the lobby at this time."
My initial impression for my experience at the property was a one star review. I know! That's crazy! It's blaspheme! It's pure heresy to depict my beloved Disney brand in a negative light. Like a Yelp Tinker Bell, I wish I could just sprinkle fairy dust on my initial impression of The Disney Explorers Lodge in Hong Kong. And just so it's clear, this is only a review of the Hotel and not the Park! In fact the park was totes fab! Like it was the bees knees or the cats meow!
Upon arriving at the property at about the worst possible hour on the worst possible day of the year, we were greeted with an enormous line. I get it, I get it. What else would I expect on a day like this day! Actually we were waiting in 2 lines. My initial inner monologue was like "There has to be a better system in place." My family and I love and adore the Disney brand. But even on a holiday, there has to be a better or more prepared reaction to arriving guests. Yes, even if Half of Honk Kong arrives at the same time on the same day! One line was for keys and one for guests checking in. We were a bit confused by the situation. Maybe I'm a novice, but there's should be some hosts or Cast Members greeting guests with a smile and maybe some directions or maybe a cup of water and high five from Explorer Goofy!
In any case, it took about an hour to get to the front of the lines. And being the sharp detective that I am, we figured out that the longer line was for guest who had checked in earlier and didn't have a room assigned to them yet! No, but really, someone should like be directing people to the right place. Like for serious!
Once we had our room assigned, we could start enjoying the grounds. The property is the newest at HKD and as the title implies it has a world explorer meets Disney kinda vibe. There's a couple of themed gift shops, a terrific pool area and a few food options that I'll get into later. The elevator that took us up had a hot air ballon inspired motif and this might be the only place in the world where that's both acceptable and to be expected.
We stepped into the room and the first thing I noted was that the hardwood area near the front looked yucky! There were definitely stains or goop stuck on the floor. Maybe there was an altercation between a couple ducks before we got in or something like that. I'm not sure, but it looked unpleasant to me. Next item, after putting our stuff down, we found what seemed to be a hair by the folded towel in front of our shower area. I can deduce that it was not my hair or my sons hair as he has little of it by choice and I have less than that by the hands of time and old age. In didn't match anyone in our party in fact. Is that the end of the world? No, it's not. But it is a little gross, you follow?
Fortunately, the free Wi-Fi kicked in so daddy could get a dose of zone out time on the Webernet. Three free agents later in Fantasy Baseball and some Rotoworld, I was a new man ready enjoy the fun beyond the walls. I really was expecting more to go wrong, but after my nightmarish check in process and finding my room to be in less than tip top shape, everything else seemed to correct itself back to the Disney standard I expect.
The grounds were fun to walk through and while it's a fairly new property, there were not tons of thing to do. All the restaurants, shops and activity areas looked clean and were staffed with friendly and helpful people. While it may not be normal to buy a $7 hot chocolate anywhere else, my onsite hot chocalate was served with ice cream, chocolate cereal and chocolate mouse ears that might be affiliated with a certain icon. In fact our pizza was delicious and came with corn soup and the creamy pasta was also tasty and can you guess? It came with a side of corn soup! Point is, the food tasted good and the hotel, however unprepared for our arrival rush, still had something positive to offer. I think the goof (get it) could have been avoided with better communication up front. And there could have been some compensation for the wait time. I'm not talking money, but maybe an extra character visit or some cheap swag. I love me some Disney swag! It really does make everything better! My overall impression was ok. From my perspective, there is room for improvement. I enjoyed the perks or staying at a HKG hotel, but a more thorough room inspection would have made all the difference in the world.