My partner and I stayed here over the summer and were deeply unimpressed- so much so that even now (more than 6 months later), I think about our experience and get upset. I could list a multitude of deficiencies with the amenities and building, but it was the service that was truly egregious. We had booked a room for 5 nights but ended up having to leave early due to a family emergency- my mom was very sick and in the hospital. Every other hotel and airline we had booked with were kind enough to assist and give us refunds for rooms and flights we had to cancel. Best Western was the ONLY hotel to deny us any sort of refund, and not even offer any other means of compensation. Their excuse was that booking through booking.com made it technically impossible for them to refund us (even though that didn't stop every other establishment we booked through booking.com). Both the staff and management were callous, uncaring, and rude. They ignored my emails, dismissed us at the front desk, and would not pick up my calls if I tried calling.
Overall, my stay at this hotel was among my worst travel experiences, and I want to warn anyone and everyone who is thinking about booking with Best Western so that they do not get treated with the same disrespect that I did. read more