Our family of four booked eight nights with Hilton Garden Inn for our stay. We were greeted and welcomed with a Hilton Honors gift bag with two cans of Coca-Cola and two packs of snacks. Our room is equipped with two twin beds, a desk and chair, a refrigerator, complimentary bottles of water, and basic toiletry. Do not expect this room to be as spacious at the Hiltons in other international cities because Hong Kong real estate is a luxury. There is less than a foot of space between the two beds. Although it is not ideal for most people, it worked for us because we have young children. The narrow space is less of a hazard for our younger daughter to fall in because she tends to move a lot in her sleep. We had a slight hiccup midway through our stay in which the water did not properly drain in the shower. They were quick and efficient in resolving the issue and even brought us extra complimentary bottles of water. They have breakfast in the hotel but we opted out and went venturing for more local options. There are plenty within a 15-minute walking radius. There are also two MTR stations nearby and we used both of them extensively during our stay. read more

See all

I just checked out 4 hrs ago and am writing this while my memory of it is fresh. It may have been the jet-lag induced mental fog during my overnight stay but I found this property to be one of the best HGIs I have ever been a guest at. I know that is a strong statement but my travel habits put me in hotels about 75 nights per year and 90% of them are within the Hilton portfolio of brands. That does get me treated like a high-value target by the hotels generally but this review is based primarily on the hard product of the property itself and not recognition of my loyalty status. The HGI brand in the Hilton portfolio is really aimed at being a mid-level business class hotel with full service breakfast available. It is not the cheapest brand but it is far from the nicest either (Hampton Inn and Waldorf Astoria brands have those far ends of the spectrum locked up). So no one goes to a HGI and expects a doorman, a fairly impressive lobby space, or a finer dining restaurant on property. But that is what is found here. The Kowloon location, deep in the Mong Kok neighborhood, is also ideal if you want to stay in the thick of the HK hustle and bustle with plenty of interesting areas, food shops and local life happening all around you. Walking from the hotel is easy and interesting no matter what direction you set out in and about the only downside is that it is about a 10-15 min walk to the light rail station. I don't consider that to be a deal breaker. The staff are present at the entry doors during the day while watching over some expensive cars parked in the front. During my stay, there were 4 Porsches and a Bentley parked near the door. I've never run into that at an HGI before. The rooms are typical HGI (clean, comfortable, functional) if but a bit smaller than their US counterparts. But what is lost in size is made up for by this property being a high rise building with some nice views out over the neighborhood. What does get some kudos here is the excellent shower flow pressure and the nice shower drain and door design ensuring great drainage so you aren't standing in a pond and water does not escape and get all over the floor (ridiculous half-partition showers all over Europe, I'm looking straight at you!) Finally, my stay was overnight with a departure too early to check out their breakfast option. But I'm guessing it is great given that their on property restaurant is really more of an upscale Chinese restaurant and not the usual HGI cafe'. During my stay, there were advertisements for whole suckling pig, abalone and goose foot webs, and pig lung soup to name a few. Impressive and intriguing in a great foodie sort of way! Tourists fear not as there were several western guests in the property so I'm sure you can get a proper cheeseburger if that is needed. Typical HGI standards this place is not and I only have remarkable things to report after my short stay here. I'm back through HK in 4 days and I already know where I am going to choose to stay! read more

香港旺角希爾頓花園酒店 - Anyone for some Pig Lung Soup with their Hilton room service cheeseburger?!? - Hotels Near Me - Hong Kong, HK

See all

Terrible customer service. I accidentally booked 2 reservations for the exact same dates. I asked if I can change the dates for one of the reservations and Kenny the manager REFUSED!! After I already paid for a total of 4 nights. Your customer service is lacking. Will NEVER patronage this place AGAIN. read more

香港旺角希爾頓花園酒店 - Terrible customer service - Hotels Near Me - Hong Kong, HK

The Hilton garden inn is a nice hotel and I really did enjoy my stay here. This location in Mongkok was really close to everything. It was a few blocks away from the MTR station too. The room itself is smaller than most though, but comfortable. It also had a nice view. Check-in was fast and efficient. The gym was really nice too with a variety of workout equip. One thing that I noticed was their shower. While it's a cool design, a platform you stand on and some drain ways for the water to flow through, it makes it tougher to thoroughly clean the water ways which was apparent. (You'll see what I mean if you stay there) Also the hotel is awkwardly place at the end of Soy St, you'll pass by a bunch of metal work and tool shops. Service was excellent they even scheduled a taxi to come pick me up at 3:30 in the morning. read more

See all

It's a great hotel with convenient location and good services. ROOM and FACILITY: This hotel is quite new, so everything is quite nice and clean. The gym room is small, but it's located on a high floor with a partial water view of the famous Victoria harbor. The pool is located on the roof top, so it has the best view of the entire hotel. As for the room, it was very clean and cozy. The bedding is so comfortable that we almost skipped some sightseeing plan and spend a lazy day in the room instead. Although we were told that we were upgraded, the room is quite small. We had just enough space to open two medium size suitcases. But in Hong Kong standard, this is quite a spacious room. SERVICE: The staff at the front desk were very polite and helpful. We felt very welcomed there. FOOD: We only had the breakfast at the hotel. It's included due to our Hilton status, so I am not sure whether it worth the price. There's a good selection of Asian and western food. They also have waffle station and omelets stand that you can customize your order. I would give it a 6 out of 10 for the taste. There are many good food everywhere in Hong Kong, so if the breakfast is not a part of the package and you are on a budget, I would recommend to grab something outside. There are plenty of options within 5min walk from the hotel. Tips and Notes: (1) There are two subways stations (Mongkok and Olympic Station), which connect to most part of Hong Kong, within 10min and 20min walking distance. (2) Be aware of your surroundings. The streets around the hotel are not that safe. My friend who visited me at night witnessed a robbery right outside. Nothing happened to us during our stay for almost one week, but be mindful of your own safety when you within two blocks from the hotel. You will find yourself at a very crowded street on the third block and it should be safe from there. read more

See all

Great hotel, though definitely skip the ocean view rooms. It is a walk (say 10 minutes) from the nearest subway station, but what do you expect while visiting HK? The room is small but comparable to the hotels in NYC. So I had no complaints. The elevator system was very confusing. There is only one elevator that goes to the rooftop, where the other three don't. I also used the on-site laundry system here, 50 HKD for washing and 50 HKD for drying if I remember it correctly. The laundry room is open 24 hours and they had power detergent. I paid extra for a room with an ocean view, so not worth it (at least in my opinion as someone who has a very different picture of what it means to have an ocean view). I had the same if the not better view from its open-air swimming pool on the rooftop. I wish the open air swimming pool would have extended hours. Right now it is open from like 9 - 5. You have to sign in with the lifeguard at the door. The front desk staff members are all very nice. Honestly, HK is so underwhelming. Check out my review here, https://www.yelp.com/biz/3vW1H_P1TQqyuXbzdHwMRw?hrid=s7TTlDIQX4B_o7HCU7nONw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) read more

I'm a loyal Hilton customer and have been to numerous properties in the US. This is my first time in Hong Kong and given the options for hotels near the airport, this was the most logical one given it's close proximity to HKG. A few days before check-in, the assistant manager reached out and provided detailed instructions on how to get there by taxi ($250-$300HKD avg), airport express, or bus. I found this extremely useful and a very welcoming email for those that have never been to the hotel. I arrived into HKG very early in the morning and decided to give the hotel a call before arriving. They informed me that my digital check-in room will most likely not be ready until after 1pm but offered to let me drop off my luggage with them at the front desk. When I arrived they checked me in, recognized my Hilton status, and promised to give me a call when my room was ready. I was given a call in the early afternoon as promised and made my way back to the hotel. They provided me with my key card and I was on my way. The standard room is quite comfortable. I was expecting a small (think NYC style) room but this one was large enough to fit a sofa and had ample space for a dedicated closet as well. The bathroom was packed with amenities as well ranging from tooth brush, grooming kit, and even slippers. There's a good variety of English and an abundance of Chinese channels. I thoroughly enjoyed the numerous TVB Jade channels available in the room. It certainly caters to the Cantonese speaking population. I love that this location is super hidden away from the hustle and bustle of Hong Kong. There are numerous industrial warehouses selling power tools, chains, and lumber! I think that's kinda cool to see vs touristy shops and restaurants. There's plenty of night life here if you are looking for it. They're blocks away from Portland and Shanghai streets. The MTR station is about 5 blocks away so factor that in if you have a ton of baggage (2+) with you. I would highly suggest taking a cab to/from Kowloon station if you don't want to carry things up/down escalators and sometimes staircases. When calling for a cab to the airport, let the hotel do it because they have a direct line to the drivers that will come way faster than a street hail. They suggest giving yourself an extra 30 minutes to your destination but in reality it took less than 10 for a cab to show up on Sunday morning. read more

The rooms are dusty, the hanging lamps and tables are not dusted. There are giant roaches but not as many as I have seen at other inexpensive hotels. The bathroom door locks and the peep hole cover are broken. The lobby looks nice, but the staff does not greet you when you enter the hotel or when you leave. Outside of the hotel looks like a disaster, there's garbage all around and graffiti. As you leave the hotel, sometimes there are men working on the sidewalks with chainsaws and sparks of flames are flying. At night, the area is very dark and deserted. read more

One day, we woke up to the smell of cigarettes in our room, and it was awful. We couldn't breathe. Then, we paid the $100HKD to use the laundry room, but the machines were always in use or broken. When I asked the receptionist if I could get a token for the dryer, she wanted another $1500HKD. And, we saw a GIANT FLYING ROACH walking in the hallway. The rooms are only small twin beds. The area around the hotel is not good. It's dark and there's garbage and graffiti in the area. I would NOT want to walk to the hotel by myself, but luckily I was not traveling alone. Also, if you walk a couple of blocks over, there are prostitutes. The area around the hotel is blue collar. Lots of men and hardware stores. It's dirty. read more

For those of us who can remember the original Hong Kong Hilton, located in Central, all Hilton Hotels in Hong Kong can only be judged by comparison. The great thing about that location was that you walked out the door and you were steps away from the ferry, the subway, and all the shopping, restaurants, and nightlife of Central. I stayed there more times than I can count during the 1980s and 1990s. But, times change. That hotel became an office building and I guess Hilton wanted a new, more modern structure. Here it is. The Hilton Garden Inn is a very nice hotel. It is modern, the rooms are well designed, and though not as perfectly placed as the Hilton was in Central, this hotel does hold a good location on the Kowloon side of Hong Kong. Located in Mongkok -- Mongkok is an interesting area in and of itself. But, it is one of those areas of Hong Kong that you must come to know to truly enjoy. Sure, like most of Hong Kong you can walk out the door of this hotel and find interesting sighs to see. But, getting to truly enjoy this area take some effort. So, if you are only going to be in Hong Kong for a day or so, keep this in mind. But, I will leave where to go and why in Mongkok to the travel books. In terms of this hotel, it is like most international Hiltons, you walk into the lobby, and the staff is generally nice and they do their best to make sure you have a nice stay. When you make a reservation for this hotel I suggest that you go for the one of the Harbour (British spelling) View Rooms. These tend to be a bit more expensive but you get what you pay for and if you want to have a nice view of Hong Kong from one of the upper floors, this is what you will need to reserve. It terms of amenities, this hotel has all of the things you would expect from a Hilton. The rooms are well supplied with all you will need. And, if you need something in particular, the staff will more than likely be able to supply you with it. The restaurants... Well, the are okay. Not great. Like most hotel restaurants in Asia they are best frequented to facilitated a necessary meal more than to truly enjoy the local flavor. But, they are not bad. Overall, good place to stay. read more

30 minute taxi ride to the hotel cost $280 HKD, kinda expensive for a 20 miles ride. The hotel is located in a busy section of old town in Mongkok. This area is Old and trashy looking. Call for an Uber could take up to 30min. The hotel it self is small, rooms are small with small size bath not tub. I reserved a deluxe king with harbor view. A little disappointed of my room. The king size bed took up most of the space.The wall are thin. I can hear people talking next door. No dinner buffet just dine in. Food is vey pricy. Breakfast buffet is available and is ok. I would probably stay here again just because it is in the middle of all the night attraction near by. read more

See all

worst hotel ever, me and my wife got stuck in the bathroom and the locks don't work properly. Dusty nightstands and the hotel room is filthy. IF YOU ARE LOOKING FOR A UNCOMFORTABLE PLEASE GO HERE. read more

We stayed here for 4 nights. The concierge and maid staff were all extremely accommodating and friendly. I highly recommend. It's a short walk (5 min) to two different red line subway stops and its near tons of different restaurants. We would stay here again. read more

Just checked in today for my stay. Couple of immediate observations: -Courteous and friendly staff! -Pool is currently under construction and closed -Gym is a bit sad and needs to undergo a facelift. There is a Pure Fitness gym within a 10 Min walking distance. It's located inside the mall. Too overwhelmed by the hustle and bustle today to find it (I spent 20 Min inside the mall scoping), but will have to make a stop with the boyfriend this week! -You have to walk through a bunch of hardware shops to get to the shopping centers. That made me skeptical at first, but I'm sure can live past it -Overall, the rooms are modern and cleaner in quality than expected for a Garden Inn. read more

I have nothing bad to stay about my stay here! The front desk staff is overwhelmingly helpful, they helped me get around the area with great detail. They called taxis when I needed them and when the taxis wouldn't come, they offered to walk me to the metro and teach me how to use it and where to go. Eric from the restaurant/bar is wonderful and always went above and beyond for everyone who came in. read more

This is a gem in the HGI chain. It might not be the Conrad... it doesn't cost like the Conrad. It is new and well appointed. The largest, plushest towels of any HGI. A nice albeit a little smallish room. Really modern fixtures especially in the bathroom. Unlike the other review I thought dinner at the restaurant was great especially if you compare it to other HGI properties. Chinese food well prepared and attentively served. The hotel is owned by a HK business magnate who wanted to get into hotels. He didn't follow the predictable HGI format and happily so. If you are loyal to Hiltons then this is a great option over the more than US$300 per night Conrad. read more