I seldom review my hotel stay but this is epic. We - me, my mum, my wife and 3 kids booked 2 rooms at Regal Hong Kong Hotel at 88 Yee Wo St, Causeway Bay, Hong Kong on 22nd to 24th Nov 2024 for 2 nights. It is a FIVE STAR hotel. The hotel claimed to provide free airport transfer services. This is the main reason why we chosen this hotel; to avoid the hassle of finding transport to Hong Kong airport. We confirmed this service before flying to Hong Kong by calling them.
Upon reaching the hotel, we double confirmed once more that such services exists!! We booked a time slot for our airport transfer. We were told to just come down to the lobby. However, on the day itself, they claimed no driver, no cars will come and that we got to find our own way to the airport. Reason being Hong Kong has this 2024 Guangdong-Hong Kong- Macao Road cycling race, so there is road closure and traffic control here and there.
As we will going to be late or even miss our flight, we seek the hotel staffs for help. We told them that we have booked and that they should have tell us earlier if they could not handle especially this cycling event or race is not a ONE DAY THINGY, THEY SHOULD HAVE KNOW LONG AGO. Yet NO ONE ALERTED US!! FOR TWO DAYS, NO ONE WARNED US!!!
After 30 minutes of time wastage, the hotel staffs called 2 taxi, send us to Hong Kong Airport Express station and claimed that they will pay for the 2 taxi which in the end when we reached, taxi driver collected the fare from us!! We were late for the flight and barely make it onboard as the gate was already closed. Luckily the unpredictable weather helped us by delaying our flight 2 hours for us to board our plane. Thanks Hong Kong airport staffs for their kind helps too!!
A five star hotel providing such crappy services!! The staffs even lied to us!! A five star hotel and their staffs treated their guests like an idiots. Giving lots of excuses and lies to cover their mistakes!! For god sake, the room toilet door are even spoiled, my family get locked in the toilet so many times during our stays. This will be the last time we will choose this hotel!!!! Thank you so much for your excellent service!!!! read more