If I could go back in time, I definitely would not have booked this hotel.
My alarm bells should've been ringing the minute I saw the small and dark lobby, followed by the staff member taking forever to check us in. I really think they overbooked hence why they couldn't find a place to put us in.
The staff also told us our additional bed would take an additional 1-2 hours. So nothing was really ready when we arrived.
After two hours has passed, we had to call to remind them to get our bed.
At first, the room was spacious, but after placing the additional bed, there wasn't much room to comfortably move around. The staff placed the bed right by the end of the two beds, so it was super crammed trying to get in and out.
In the end, we went back downstairs and asked if they had any other rooms to place us in. It's ok if it was smaller, but at least give one queen size and a single bed and not the three single sized beds...
The manager said he'd get us in another room tomorrow afternoon since there was nothing else available.
We were moved the next day as promised, and you can tell it was a downgrade from the previous room due to the smart TV and floor level. Which we didn't mind, the most important thing were the beds.
Breakfast was extremely bland, selection was limited which mostly catered to Americans anyways. They did not change the menu so it was the same thing each day.
Laundry was another issue. I haven't been to a hotel that does not have a washing/dryer machine for guests to use. The manager said if we wanted to wash our clothes, it'd have to be handed to housekeeping with a hefty undisclosed fee. Our only choice was to lug our dirty clothes across the street to a 24/7 laundromat. Yeah it was not fun.
Almost daily we had to call to get our amentities because they would not restock enough or not at all. The bedsheets were not changed even once throughout our stay.
The shower had a ton of flies on the ceiling, which was concerning.
I'm only giving two stars due to the staff's pleasant attitude and willing to accomodate the best they can. However, I would recommend people to think twice prior to booking here. read more