Horrible! Do not book this hotel ever and never! I would like to give them zero star if possible. I had booked a suite room one night for flight transit. We arrived at this hotel around 10:00pm to check in and should be check out at 7:00 am the other day. I was so tired and would like to get into the room ASAP since my 10 month baby was with me and she was very hungry at that time.
I have booked the room online already. So I thought the process for checking in should be very fast and easy. However, I was waiting for the guy who was checking me in for almost half and hour. AND THIS WAS JUST BEGINNING.
He was busy working on the computer. I was confused and asked: why was this process so long even if I had a reservation? He told me he was checking on whether this room clean. "Are you kidding me?I paid this room online already. It should be clean and wait for me coming, right? " He did not reply me. And told me he could not find this information on the computer. He had to send someone to check. Ok. I wait. Finally, he gave me the key. I asked him: is this a suite room? He told me: yes, it is.
But It was just a one bed room. NO living room at all.
I did not enter and went back to front desk again. He told me he had to check if there was a suite room available. I have a feeling of being tricked. He knew that this hotel sold my room to someone else tonight and fooled me with a one bed room.
So I requested to speak to his supervisor. He made several called by his cellphone and told me there's no supervisor on the night shift and even on the phone.
So I asked" so what should I do? It seemed that you did not reserve this room for us even if I had paid it"
" it seemed nothing you can do right now. All you can do is to take the room I gave you and make a complain In the future." He replied.
I was totally angry. I insisted I won't take this option. Final, final, finally, he have someone clean a right room. It was almost 12:00am when I got the key. AND MY BABY WAS WITH ME AND SLEEPING IN MY ARM.
I wish my experience will help you make the right decision. STAY AWAY FROM THIS HOTEL. NO ONE IN THE HOTEL TAKE RESPONSIBILITY IF SOMETHING HAPPENED. read more