Our very first time staying at a hotel for 2 weeks while we were in Hong Kong and it was the best…read moredecision we made. Not only the hotel is spectacular, the view is amazing, it smells wonderful and its connected to several malls right outside of the hotel. 24 hours gym room, buffet, infinity outdoor pool, room service, everything was more than I can ever asked for. Did I mention the view on the 70th floor every night was breathtaking! We had some discrepancies with our hotel booking with Trips.com and it took several days and plenty of phone calls with the US trips.com and the assistant manager Ivan was not only professional, patient and understanding, he was what exceptional service is all about. I would return over and over again just because of the service I received by Ivan! If you're looking for a hotel that's got everything and then some, you will be in heaven every night staying here at Nina Hotel! 1000000% recommend 1000/1000! We'll be back for sure!

First time in Hong Kong in many years and decided to splurge a bit. Good location in New…read moreTerritories, convenient to the MTR and central to their own malls and connected through other malls by walkway. Easy walk into town. This is one of the tallest hotels in HK. Our room is spacious with nice amenities. It has a clawfoot tub if you want to enjoy a bath as well as a circular shower with overhead rain shower and handheld. There are no hooks in the bathroom, no drawers to store your clothes. There is adequate USB ports. You need to wrap the shower curtain around 360 for privacy. We had a spectacular view of HK. Nice amenities such as sauna and steam room, pool. Nice option if you're ok not staying in the heart of the city.

My mom and I stayed here for two nights. It's OK hotel…read more Love the room. The only downside was regarding the restaurant which was extremely quiet when I ate. It was before it closed. Luckily the waiter said I could eat as it was 45 minutes left before they closed. Great food. It is not a great area because there is no shopping center nearby. You have to take the shuttle to the nearest shopping mall. Would recommend another place with a shopping mall.

My mom and I stayed at this hotel for two nights last month. The room was large…read more The downside would be the restaurant had no one else. The female apparently didn't realized that there were still a way to get home. I wouldn't stay here as there nothing near within two miles.

Stayed here last fall. Realized after 2 days that both my partner and I had been bitten by bed…read morebugs! Contacted front desk to immediately reacommodate us. They called manager who said that 1.) they couldn't get us another room because they were booked full and 2.) they wouldn't refund us for the two days we had already stayed there. Filed claim with my credit card company in US. Booked airbnb at last minute to get out of that place. Consider yourself warned!!

Horrible! Do not book this hotel ever and never! I would like to give them zero star if possible. I…read morehad booked a suite room one night for flight transit. We arrived at this hotel around 10:00pm to check in and should be check out at 7:00 am the other day. I was so tired and would like to get into the room ASAP since my 10 month baby was with me and she was very hungry at that time. I have booked the room online already. So I thought the process for checking in should be very fast and easy. However, I was waiting for the guy who was checking me in for almost half and hour. AND THIS WAS JUST BEGINNING. He was busy working on the computer. I was confused and asked: why was this process so long even if I had a reservation? He told me he was checking on whether this room clean. "Are you kidding me?I paid this room online already. It should be clean and wait for me coming, right? " He did not reply me. And told me he could not find this information on the computer. He had to send someone to check. Ok. I wait. Finally, he gave me the key. I asked him: is this a suite room? He told me: yes, it is. But It was just a one bed room. NO living room at all. I did not enter and went back to front desk again. He told me he had to check if there was a suite room available. I have a feeling of being tricked. He knew that this hotel sold my room to someone else tonight and fooled me with a one bed room. So I requested to speak to his supervisor. He made several called by his cellphone and told me there's no supervisor on the night shift and even on the phone. So I asked" so what should I do? It seemed that you did not reserve this room for us even if I had paid it" " it seemed nothing you can do right now. All you can do is to take the room I gave you and make a complain In the future." He replied. I was totally angry. I insisted I won't take this option. Final, final, finally, he have someone clean a right room. It was almost 12:00am when I got the key. AND MY BABY WAS WITH ME AND SLEEPING IN MY ARM. I wish my experience will help you make the right decision. STAY AWAY FROM THIS HOTEL. NO ONE IN THE HOTEL TAKE RESPONSIBILITY IF SOMETHING HAPPENED.

if I can give negative star, I will. The worse hotel I have even seen…read more room: very small room, two beds very close to each other, there is no closet and refrigerator. you can always hear next room and hear upstairs bed: very small bed, I am 5'7, my feet is outside the bed. wi-fi : the hotel wi-fi does not work something, and cannot process YouTube. service: you booked two days with prepaid, since we need to check out early, there is no refund.

Ok, maybe I'm a tad generous but considering how expensive HK is, and getting an incredible Expedia…read morepackage deal a few years back, this hotel packs value and convenience as long as you're into the name brands and high-end decor. Nor space: tight rooms but totally ergonomic and logic, not surprisingly given how they have to maximize space. Working desk right under the TV, and the stool to sit on tucks right underneath the counter. My room barely had any walking around space, in fact, none of it, as even the luggage takes up the 'hallway space' to the washroom. Of course, only 1 person can be in here at the same time lol. It's located in Tsuen Wan area, which though it appears to be away from the main action, it's a busy burb area, and at the end (or beginning depending how one looks at it) of the Tsuen wan MTR line. Which btw, isn't a 5-min walk, unless you're sprinting! I say it's a good 10minutes as long as you're not stopping by the street to window shop. From the front lobby, it's a good 100 feet til you get to the stair case that goes up 3 flights of stairs before you get to the walkway going across the main road, through the mini-mall, which is already quite packed and busy, til you get to the station. Which btw is quite handy as usual, with a 7 Eleven and the cream puff, as well as another bakery. And it's safe: you can return near midnite, no riff raff walking across the street. It's your typical Kowloon area with working class retail and eating areas, no major designer label shopping. Free wifi. and loved how often they have the shuttle bus to/back fr airport, with well-placed signs inside lobby. Again, it's simple but friendly, professional staff. Just one side of seating on the left when you walk in. Overall, worth coming back again if I could get this for $100/night again lol.

Best views in all of Hong Kong! Everything you'd expect from a five star hotel. Great service,…read morebeautiful ambiance, very comfortable accommodations. Staff went above and beyond to assist with so many things from laundry, to booking excursions and assisting with dinner reservations. The hotel itself has multiple restaurants, two of which are Michelin starred, and is also attached to a luxury mall for easy shopping and additional dining options. While not very pedestrian friendly in the immediate vicinity, there is easy access to the high speed rail, the subway and nearby neighborhoods are a short taxi ride away. We also enjoyed afternoon tea. You can't beat a beautiful, relaxing experience like that on the 103rd floor. We will definitely stay again as the whole experience was fantastic.

This is precisely what travelers like and deserve. Stay and explore levels of grandeur. The…read morelocation is impressive and de-stressed me while above the clouds... the spa is worthy of mention as well as a variety of dining options. Happy, Go Lucky!

I was going to rate this hotel a 4 star but the level of service made me go with a 5 star rating…read more I picked this hotel because it was close to Disneyland and because of the awesome view. The hotel is a 4 star but has the potential to be a 5 star if certain steps were taken to pursue that venue. The hotel has a doorman who opens the doors for you. The first day I arrived I was 3 hours before check in time however the staff made arrangements to get me in my room within an hour. Pricing: I stayed 3 days and it cost me $200 USD and for a small additional amount of $20 breakfast was included. I have to let everyone know this place is great if you are riding but if you don't have a vehicle then a taxi or bus is the best option. Another fact is the restaurant only opens for breakfast + lunch only no dinner. Overall I felt welcomed & would stay at this hotel again if I am ever in the Hong Kong city.

Just checked in and want to check out, room is stained and tired, it's best days are long goneread more

"It's a dump." Those…read morewere the first words out of my mouth when we stepped into our room at the Cosmo. It's about the size of a large closet. The beds are less beds and more cots. They're comically tiny. When I lie down, my feet hang over the edge. The two beds are also frustratingly close together, so we actually wound up moving one of them entirely. We turned it around and shoved it closer to the bathroom. (To be fair, aside from being insanely small, the bed is relatively comfortable.) The room is otherwise really rundown and shoddy. There is virtually no storage space, so I'll have to live out of my suitcase the week I'm here. The cramped bathroom smells pretty bad, too, especially after you use the sink. I definitely won't dare drink any of that water. Another weird thing is the humidity of the room. It doesn't matter what you set the temperature to: you always feel damp. On the plus side, the WiFi is pretty fast. Ultimately I don't think I would've been so upset if the webpage hadn't been completely misleading. The site makes the Cosmo seem like a luxurious hotel, when it's actually about the caliber of a cheap roadside motel. The amount we paid for the room is much, much more than it deserves. What a scam.

I stayed at this hotel for one week back in March. The place is so tiny that I felt claustrophobic…read more Hong Kong is limited in space. .. I understand, but the stained glass windows to keep you out of the view of the cemetery doesn't help. Location: you'd have to walk 15 minutes to get anywhere such as Times Square and the MTR, but to be fair, the hotel offers shuttle service to those areas. Staff: The front desk staff were friendly and professional. The housekeeping went into our rooms and did cleaning when we clearly had DO NOT DISTURB sign hanging from the door. I was fearful we had valuable items stolen, but fortunately nothing went missing. The room: There's a bed literally 2 feet to the desk, bathroom, window, and closet. The room smelled funny and was located in an odd corner. Their bathrooms are updated and clean. I could deal with the cramped space, but see what we found that was beyond unacceptable: Under the bed sheet and on the mattress cover was a huge, dried, yellow URINE stain, smack dab in the middle. It has obviously been there for a very long time. Disgusting. After complaining, a front staff came to confirm the problem. She seemed unapologetic and not at all surprised, but she did have all the bedding changed for us. Horrible experience.

TERRIBLE. Not even outlets in the room. Room reeked of cigarettes and building is very old and run…read moredown. Save yourself the money and stay somewhere else.

I have several bad things to say about this hotel. When we first arrived the bathroom had pubes in…read morethe toilette and the room reeked of cigarettes. Then we requested to get the room cleaned and housecleaning took a long time. I came from a 16 hour flight, so that was the last thing I needed. When we requested a room change we were looked at as if we were aliens. All I wanted was a clean room. Then when we got our room we went out for dinner and when we got back our keys were disabled. We had to go all the way down to activate our Keys again. I would not recommend staying here.