I first stayed at this hotel in the 1980s with my parents and returned several times pre-COVID. When my partner and I decided to celebrate our wedding anniversary, Park Lane was the first place that came to mind.
The hotel joined Marriott in January 2025, and while I am typically loyal to Hilton due to my Diamond status, this stay was a refreshing and very pleasant change.
Our flight arrived early, and with the standard 3:00 pm check-in, I emailed the hotel in advance to inquire about the possibility of early check-in, fully expecting it to be subject to availability. To my surprise and delight, I received an email around 9:00 am letting me know our room was already ready.
I initially checked via the Marriott Bonvoy app but stopped by the front desk, where Cherry assisted us. She was absolutely wonderful: warm, professional, and incredibly resourceful. She offered excellent restaurant recommendations and remained helpful throughout our stay. We were also upgraded to a higher floor on the 16th. While the hotel goes up to the 27th floor, this was still a lovely upgrade and much appreciated.
The hotel has six elevators, and we never waited more than a minute. Our room was impressively spacious, even by American standards. The king bed was extremely comfortable, the Wi-Fi was strong and reliable, and the blackout curtains worked perfectly. The rainfall shower was a standout for me, with excellent water pressure and consistent temperature.
It is often the little touches that make a hotel special, and for us, it was the yoga mat in the room. Being able to stretch daily was invaluable while fighting jet lag.
Housekeeper Jenny was exceptionally attentive. Even though we mentioned that service was not needed, she insisted on providing fresh towels and bottled water, which was incredibly kind and thoughtful.
The fitness center on the 5th floor was well equipped and included a steam room, which we really enjoyed. The loyalty team also surprised us with dessert and a bottle of wine to celebrate our anniversary, a gesture that truly made us feel valued.
By the end of our stay, my husband said we should only stay at Park Lane on future trips. Thank you for making our anniversary so memorable. We look forward to seeing you again on our next visit. read more