My mom booked an hour's couple massage as a Valentine's Day gift for my boyfriend and I. We've both…read morebeen here in the past separately and absolutely loved it; this time, however, wasn't nearly as pleasurable or satisfying. While the ladies were very kind, the service felt extremely rushed, and my massage barely included my whole body, which is what was paid for. She focused on my back, neck and head. My arms, legs and feet were neglected, and ghost over. Some people have a heavy hand and I'm sure I've had quite a few knots, but my last massage (a few years ago) blew me away in comparison to today. Update: I woke up from a nap and I am in excruciating pain all over my upper back, neck and my head, and called only to be asked why I didn't make a complaint in the spa, when I was willing to let it pass. I want a full refund for the services done extremely poorly and will wait to hear back from the manager tomorrow, because I don't think a gift card is enough severance. Second update: It's laughable, honestly. First, they offer the money back, then say to dispute. No issue. They also act like they aren't the owner to avoid accountability. I will be disputing with the bank. I'd wished I'd seen the reviews sooner, especially the one regarding sexual assault.

Surprised this morning for Mother's Day. Location is convenient, street parking and a CVS lot…read moreavailable nearby. (Its a private free lot so park at CVS at your own risk) The place is small, but like its name indicates, cozy. The massage was amazing. It was my 1st ever. Apparently I'm very tight! Lol Make an appointment to ensure you and your group can be accommodated. They offer facials and other services as well. We plan to return very soon

3.75 would be my rating-- rounded up because everyone was courteous. Arrived around 9PM for a…read morecouples massage with CBD oil. It's not very spa like here, nothing tranquil, but more so like a nail salon layout. The massage was good but the two ladies continuously spoke to each other, which was a little annoying. I'd say the best part was the hot stone. They were much warmer than other places I've gone to. Nonetheless, I woke up feeling very refreshed and was pleased with the service.

Not bad for the price. I'll say the massage wasn't the best and wasn't the worst. They're fairly…read moreaffordable and the place looks clean. Things that made it 3 stars rather than 5 stars. 1. The person doing massage for the first 20 mins just massaged me with the towel no oil or cream (weird) 2. I had to ask about her using oil and she seemed surprised, I thought it was standard at massage spots. 3. At the very end the man at the register tries to pressure people into tipping. My personal opinion, if you don't do anything above and beyond your job then I have nothing extra. Especially when you don't seem like you want to even be there or doing the massage. 4. There was no soothing calm music in the actual massage room 5. I could hear everything in the rooms next door which made it less relaxing 6. I wish they had some sort of aroma therapy in the room or something else

I had a great time. They are very welcome and accomodating. Would visit them again. Rose room is a…read moregreat experience for couples and massage is very good as well.

I had great experience at this spa! My boyfriend and I purchased the 50 minute Couples Swedish…read moreMassage and it was just what we needed to start off our anniversary. The massage rooms are downstairs and once you check in, they bring you there and give you a moment to take off your clothes. The masseuse asked me if the pressure was too hard or soft so I appreciate the attentiveness. Cleanliness is huge for me and the spa was very clean! Afterword one hour massage was over, we went back upstairs and were given some tea as a part of our package (we purchased it via Groupon). I want to come back here and experience the Rose room at a different time, but now that I am familiar with this place I feel very happy and will be returning Customer. Tips-- -Bathroom is on the first floor -If you have trouble with stairs, not too sure if this place is for you unless the owner responds and says otherwise. I didn't see an alternate way to go down the stairs. -I called to make a reservation and when I called they asked me if I purchased through Groupon yet, I had said no, and they said they would honor the Groupon price. That was cool with me, but when I went in with additional taxes and such it ended being more than Groupon's offer so I purchased with Groupon instead and canceled the appointment I made (this was weeks in advance so I didn't do any last minute changes, that would be unfair). Why 4 Stars? -- I came across a tricky payment situation that I wasn't pleased with, but it wasn't the *worst* situation I've come across. -There is a $10 sanitation fee and it is per person. This gets tricky because the website says $5 per person (I have the screenshot to prove it) but they still charged me $10 per person. Ultimately I have MUCH better things to say than anything, but I am big on keeping it honest out here. Even if it's just $10, still worth keeping accountable. None of this is to discredit the massage therapist, they are wonderful and deserve the best. Always tip on the original price of the service not the Groupon discounted cost!

This place is a find! Living in NYC most women know that moving into the city means trying out many…read morespas before you find the "one". This is it! After having been to spas all over the city for facials I am happy to commend madison spa (Irina) to be a great revelation. Here's what my first facial was like: The place is tucked in between streets on Madison Avenue. It's got nice treatment rooms. Irina (she did my facial) definitely knows what goes into keeping skin relaxed and happy. I went in with slightly blotchy skin and acne scars. She analysed my skin before making suggestions as to what kind of a facial was best suited for me. She was honest about my skin and how I could treat it better. Also not once during the two hour facial, did she push any product endorsement on me (big plus). Irina then proceeded to treat my skin for two hours (including treatment time for face packs). My facial included a mini micro derm, an oxygen facial and extractions. She was very thorough without pinching my skin. The best part about this facial was that the next day my skin was actually not red or more blotchy than usual. I received my fair share of compliments over the next few days as my skin looked rested and happy. I would love to go back there and see how this feels after 3-4 facials. Definitely recommend.

Saw a GroupOn for a 50% off couples massage lesson and got really excited. "Sounds fun and what a…read moredeal, right?" Wrong. The ambiance of the spa was dark and uncomfortable. It felt kinda shady and I didn't feel very welcome. My girlfriend and I were showed our room and told that we would take turns learning to massage each other for an hour with a masseuse. We were excited to learn and ready for a new experience but, turns out, we didn't learn anything. Our instructor was very kind and surprisingly funny but the level of difficulty of the lesson was extremely low. He showed us the simplest hand movements and he even agreed that we could go on YouTube for everything these days. Plus, our masseuse kinda smelt bad. I truly don't mean to be rude but you would expect to be relaxed in a spa. Following our lesson, we were instructed to meet the woman at the counter. She immediately told us that we owed cash for tips/taxes. I told her that I only had $5 in cash but that I had a debit card. She responded, "I told you on the phone to bring enough cash". I quickly told her that she was mistaken and that I was informed only to call a day in advance to confirm my appointment. She rudely sighed, took my $5, and sarcastically asked us, "what am I supposed to do then? Tip him myself?". My girlfriend and I exchanges shocked glances and awkwardly left the spa. Should've trusted you yelpers ...

I decided to try and book a different massage place for my husband's birthday. The scheduling of…read morethe massage was straightforward and quick. However, we ran into some issues the day of. We arrived fairly early as was instructed for the massage in order to provide our massage preferences. The lady who we thought was the receptionist but was actually the female massage therapist did not ask for our preferences. The male massage therapist was late and we were ushered into the room. The therapist asked my husband the pressure and type of massage he wanted as he was laying face down on the table while my therapist asked me while I was sitting and facing her. My husband felt like it was strange and a tad unprofessional given the amount we were paying. The massage room was not insulated well from the construction sounds outside so that was also distracting, but it's New York City, so there's not much you can do about that. The massage overall was a Swedish massage was fine but we were looking forward to the hot stone portion which I had indicated in the scheduling email that we wanted it. It was not made known to us that we had to request it in person. Furthermore, the price of the massage did not include tip which was a bit surprising for us and given the overall experience we felt it was definitely not worth the rate per hour. We were provided a 10% first-time customer discount in the initial email which was not deducted during our payment after the massage and the female massage therapist told me that there was no discount when I mentioned it. There was confusion all around and we had to retroactively receive the discount from the initial scheduling person, so it seems like there's some disconnect between scheduling and staff working in office. Overall, it was unfortunately a disappointing experience as I was looking forward to giving my husband a relaxing massage for his birthday, but he came out feeling disappointed to say the least.

These people are scammers, save your money. I should have known better when I was asked to pay a…read moredeposit through Venmo - no reputable business would request that. I made appointments for myself, my mom and my sister for my sister's birthday. I got to the place about 5 to 10 minutes prior to our appointments and my mom and sister were driving in from another borough. About 10 minutes after I got there, my mom called and said that she was outside in the car and could not physically leave the car. Her arthritis had unexpectedly flared up and she was in considerable pain. I explained the situation to the receptionist who said she understood and proceeded to speak to some unknown person stating "the client's mom can't come inside so they need to cancel". I then received a call from this unknown person who said that they could not waive the $300 deposit because she had people come in for our appointments (a lymphatic massage, a reflexology and a facial - something they should have staff on hand for anyway since they offer these services daily). I repeated what was happening with my mother and that if they were to make an exception in any situation, this would be it. She said that she didn't make the decisions and was communicating on behalf of the owner so I asked to speak to the owner and she refused - telling me that was just not possible. I asked her why, and to my disbelief, she said that she just couldn't let me talk to the owner. She then proceeded to insult me, saying that I should have prepared better and to add more insult to injury she said, and I quote "if $300 is that much of a problem for you, I don't know what to tell you". And then hung up. I can of course say the same about this business. If they care that little about their customers and if $300 is that much of a problem, this place should be out of business. In hindsight, I am glad this happened. If this place is that cheap, they would have been cheap with the treatments and I'm so glad we didn't take the risk. Take my experience as a cautionary tale - I would strongly encourage anyone who is thinking of getting a facial or a massage, please do not visit this establishment.

Just not cool. Not professional. Amateur hour trickery. Read my photo complaint. They do the ol…read moreswitcheroo price thing when you're lying there on the table and it's already too late to run away. Leaves you with a very bad feeling. On top of that the massage is weak. Avoid !!

Nice spa, private rooms, quiet and very clean. Very friendly staff. Walked in and was able to get…read more90 minute Japanese style massage. My masseuse was very attentive and did a great job walking out my glutes, legs, and lower back. I will say the overall massage was definitely more relaxing than it was therapeutic but it was very good all the same. I will say that the price was a little high compared to others similar spas in the area. If you are looking for more relaxing and quietter setting this may be for you. If you are looking more therapeutic then you may want to look elsewhere.

Soooo LEGIT!!! Brought my friend here.. and she said it was the best massage that she ever had!!…read more We both felt the same way. I had the masseuse focus only on my legs.. walking around NYC and all... She got full body 90 minute, extra-extra strength! Like... WOO WEE... DAYM GIRL! The owner is suuuuper sweet as well!! Love chatting with her! So.... Go support her!!! They also do acupuncture!!! But via appointment only. NEXT TIME! They've got another location in Chinatown, but I'd personally stick to this one. PS... definitely book an appointment... there was a line when I walked in, and it was not a short wait. According to the customers in queue.. walk-ins are a hit/miss.

Not sure why this place has 5 stars - very mid. Massage was good but when I got there they said…read morethey were closed after I had just called. I could hear the guy in the room next to me breathing very deeply. Place didn't feel that clean. Wouldn't go back

Olga was amazing! The massage was so relaxing while very effective. Olga ensured a peaceful safe…read moreenvironment and checked in along the way. I would 100% recommend Olga!

Defined Beauty is my intro to buccal massage and I'll definitely be coming back…read more it's a super relaxing experience and Olga is the best! she's super attentive and customizes the service to your needs I feel so much less stressed after the facial massage I've done both the buccal massage and the advanced sculpt and they're both amazing! highly recommend the advanced sculpt because it includes buccal massage and gives all areas more attention also the head massage you get during the mask is amazing. I would come for just that alone tbh, but every part of the experience is amazing Olga is really clear about the results and benefits being cumulative! you'll be visibly more contoured right after due to the lymphatic drainage ! but the real benefits come from the muscle relaxation and increased circulation, and you'll see the effects long term