Tom, Jeff, Nora, Kyle, Aiden, and everyone who works here is awesome, and I'm super grateful for…read moreeach & every one of them! I was referred here last year, by Lon, at Burton Boulder (see that review, even though that shop is sadly now closed), after a Vail Resorts Breckenridge employee broke my bindings (90s era vintage) and cracked the top surface of my 1999 Burton Freedom Victoria Jealouse board, after I'd linked it to a rack, that they moved without any care whatsoever, while I was inside the lodge using the loo, drinking water, and grabbing a snack mid-mountain.
Though I worked with Vail to reimburse me for their mistake, it was a gift card towards an EPIC Pass for this season, with no snow, so I've only ridden twice, and now I saw that they didn't just break my bindings, they also cracked my favorite of three boards I currently own.
I also made them retrain their staff, and they posted signs.
Tom, understanding all this, compassionately gave me a free wax & edge sharpen today (THANK YOU!), after I paid for one last year, given Lon told me i can trust Tom, and Lon is correct: Tom is trustworthy. Thanks, Tom! :-)
P.s. I also bought sweet new Dragon goggles here, on sale, last year.