Bed & Bark is by far the best place you could imagine trusting with your Dog, Cat, or Small Pets…read morelike rabbits and guinea pigs. Here's why. First off, the service is exceptional, with a reception staff that goes above and beyond to accommodate the pet guests, owners and staff. The handlers provide wonderful communication and updates, and genuinely care about the animals like they were their own. Management is also engaged and amazing to work with when necessary. Cleanliness! The level of detail when it comes to the cleanliness of this place is next level, their sanitation equipment is always keeping kennels and play zones mess free. You will never have to worry about your pet playing in their messes or other pet messes. they are always on top of things and they keep cross contamination to a 0 level. Safety! The level of caution and safety is exceptional here. Between caution cards for guests, dietary notes, and team communication when navigating their top of the line facility, you can rest assured that your pet family member will receive top of the line care with a presidential level detail! This place is safe, clean, compassionate and full of animal loving people who go above and beyond, and you should give this place and their compassionate and dedicated team a chance to give your pet a vacation while you have yours! I know for myself, when I go on vacation I will be choosing Bed and Bark to care for and watch my fur baby!

I'm updating my review because I asked this facility for a refund after my dog's condition declined…read moreunder their care. In response, they told me to first remove my reviews from Google and Yelp in order to process the refund. That alone reflects how they handle complaints and accountability. I boarded my dog Mishka here while attending my sister's funeral one of the most difficult times in my life. The photos they sent showed Mishka looking terrified and unwell, but they kept saying she was "doing great." I asked four times for my emergency contact (my nephew, who has a close bond with her) to visit and check on her. They denied every request. I also asked that she be walked, and they didn't cooperate. I noticed in two or three playtime photos that she was on a leash, and when I asked why, they said it was for her safety because she's a jumper but isn't this supposed to be a place designed for dogs to play? When I picked her up, she was dirty, had visible signs of diarrhea, and her ribs were showing. A vet confirmed she had lost over 13% of her body weight and suspected stress from boarding as the cause. At first, the facility said they would review covering the vet bill then later refused. Instead of taking responsibility, they focused on silencing my experience.

We absolutely loved this program. We were having a pulling issue when walk-in. Our boy gets really…read moreexcited when he sees other dogs and would pull until he got to his target. we decided to do the jumpstart program for our safety and for his. When he came back, we were so surprised with the results. Our boy is so well behaved and obedient. Not only did we get amazing results but our boy also fell in love with his trainer, Deli. She was the absolute best and we can tell these trainers love dogs and their job. Highly recommend!

I have used various camp Bow Wow locations, but this location has become my primary whenever I have…read moreto board my pups locally as this facility accepts dogs under 10# (not all locations accept under 10#). The process is typical for Camp Bow Wow of requiring new-camper interview prior to board/day camp. The interview process requires the pawrent to stay at the facility approx. 30 minutes while your pups' temperament/socialization skills are evaluated. If given the green light, pup is required to stay for a few hours of play. Staff is very helpful and caring towards the pups. They are also very efficient with the check-in/out processes. The facility seems clean and well -organized. There is an adjacent parking lot. Reservations and sharing records is now very easy via the Camp Bow Wow app, which also allows you to view your pups while they are in the playrooms and establish reservations with any of the camp Bow Wow locations. This location is quite a drive for me, but I have yet to find any other place who I trust to care for my precious pups when I have to be away for several days!

Absolute Failure of Care: Unauthorized Injury and Mismanaged Play…read moreI am writing this review as a serious warning to other dog owners. My experience with Camp Bow Wow Matthews was unacceptable, resulting in injury to my 10-month-old puppy and a complete failure of service on a follow-up visit. Incident 1: Unauthorized Procedure Resulting in Injury On his first visit, my 10-month-old puppy was subjected to an unauthorized nail trim that I did not request or approve. When I picked him up, his toenails had been cut down below the quick on multiple toes and were bleeding profusely. This indicates a severe lack of care and training, compounded by performing a painful procedure without owner consent. I complained to the staff immediately about the pain and distress this caused my puppy. Incident 2: Mismanagement of Play and Unapproved Confinement Despite the initial injury, I gave them the benefit of the doubt and brought him back. I picked him up to find he had been isolated and crated for the final three hours of the day. The staff claimed this was because he was "targeting a puppy." I reviewed the video footage they provided and confirmed that the behavior they labeled as "targeting" was clearly rough, energetic play--not aggression. For a professional daycare facility, misinterpreting normal puppy play and confining him for three hours instead of actively managing the group or separating him into a smaller, supervised area shows a complete lack of necessary skill and accountability. The combination of causing a preventable, unauthorized injury and then failing to provide the core service (socialization and supervised play) demonstrates a serious lack of professional care and judgment. I requested a full refund for both failed services. I strongly advise other pet owners to find a different facility that prioritizes the safety, accurate behavior assessment, and well-being of your dog.

I can't recommend Patrick highly enough!! I reached out to him for help with my foster dog, Fisher,…read morewho was scared and unsure of people due to an abusive past. He has been starting to show some fear aggression so I decided to get some assistance. Patrick was incredibly patient, compassionate, and understanding. He never rushed Fisher (or me) or expected too much too soon. Instead, he focused on helping him feel safe and building his confidence at his own pace. What really stood out to me is Patrick's genuine interest in helping shelter dogs. He understands the unique challenges these dogs can face and truly cares about giving them (and their foster parents/owners) the tools and confidence they need to succeed. Thanks to Patrick, I feel much better equipped to help Fisher, and I've already seen positive changes in him. I'm incredibly grateful for his knowledge and expertise! Fisher is available for adoption through the Charlotte Mecklenburg County Animal Shelter if anyone is looking for a cute new companion!

We had such a wonderful experience working with Patrick and our foster dog, Harley!…read more Harley is a sweet, timid girl who struggles with confidence and separation anxiety. Our goal has been to help her feel more secure, independent, and comfortable in everyday situations so she can continue making progress toward becoming the happy, confident dog we know she can be. During our first session, we worked on establishing boundaries and creating more structure in our home. This included practicing calm behavior at doors and gates, helping Harley become less dependent on constantly following us around, and teaching her to settle in a designated place while we relax at home. What we appreciated most was how he took the time to explain not just what we should be doing, but why these techniques matter and how they can help Harley develop confidence and independence over time. He was patient, knowledgeable, and thoughtful in his approach, giving us practical tools we can consistently incorporate into our daily routine. We left our session feeling encouraged and better equipped to help Harley continue progressing. We're excited to keep working on everything we learned and see how Harley grows with consistency and time. We would absolutely recommend him to anyone looking for a knowledgeable, compassionate trainer who genuinely wants to help dogs and their people succeed! And a special note: Harley is available for adoption through the Charlotte Golden Retriever Rescue. She's a beautiful, sweet girl who deserves a loving forever home, and we're working hard to help her become the most confident version of herself.

I absolutely love this place, and so does my dog Dory. Since I adopted Dory from a shelter and have…read moreworked through severe separation attachment trauma from her, I've always hired Rovers to house sit as I don't want her to think I've abandoned her. As you can assume, hiring a complete stranger off an app to house sit usually doesn't work out. Dory also doesn't do well in group play settings, which leaves a lot of traditional boarding facilities out the question as well. Due to a last minute trip, I had no other option but to board her - and that's when I found PetSuites! PetSuites has individual play/walk options for those pups being boarded who don't do well in group play settings AND they also have "townhome" Suites which are bigger spaces with less intimidating gates. This was HUGE to Dory and me. Every time I pick her up from her stays, Dory is more excited/interested in running around and smelling all the toys/treats in the lobby than seeing me - which is the sign of a happy pup who had a GREAT time with no separation problems. The employees always tell me at check out that they argue who gets to watch over Dory because they all love her so much. When she gets home, she sleeps for the rest of the day. People always say that nobody is going to love your pet the way you do, but it's reassuring to know that even with the amount of dogs they have in their facility, they genuinely love on every dog in there like their own. Additionally, I boarded her over Christmas and they even decorated the Suites to have a fireplace/stockings/wreath wallpaper AND sent me a picture of Santa with Dory. I bought her a little Christmas present and Santa delivered it. This place could not be any better and they have a customer for life.

This is a great company. Everyone was really sweet and careful with my pet. The pawgress report was…read moreso cute and helpful to know how my pet was doing.

Our family loves Fetch!  We get the best care from Fetch them when our family goes away.  It is so…read morenice that we can stay in the comforts of our own home and not be dropped off with a bunch of strange dogs barking at each other.   All of that noise really bothers my sister, Skye.  She has high anxiety with strangers, change of locations, loud noises, thunder...basically everything!  When Brittany comes in to take care of us, Skye is at ease.  That RARELY happens.  But since our first meeting, Carolina and Brittany did all of the right things to make my sister feel so comfortable.  I am more easygoing...as long as you are throwing a ball for me, I am happy! We get our food, water and medicines on time.  Our time is filled with hugs, playing ball, lots of attention and fun walks.  After each visit, Fetch! posts an update to our parents to tell them what we did, how we behaved, the path of our walks and even when we pooped!  (SO EMBARRASSING!) It makes our family so happy knowing that we are in great hands when they are not around.  Thank you Fetch! Sincerely, Bear, Skye's Brother

Excellent and competent service. My puppies Love Tayler!!…read moreQuick response from administrative staff and felt very confident of their vetting and insurance system.

I cannot recommend Canine Scholars and Jason enough. Our history with them actually goes back 13…read moreyears, when I impulsively adopted a couple of dogs while I was in college and right out of college. One of those dogs, Indy, turned out to be dog aggressive, and at one point I was very close to returning her because I simply didn't know how to manage her behavior. Jason completely changed that for us. He helped me understand Indy's behavior, recognize her limitations, and, most importantly, learn how to put her in situations where she could be successful. He was also realistic with me. Indy was never going to be a dog-park dog, and he didn't promise that she would be. Instead, he helped us work toward a much more meaningful goal: allowing her to comfortably and safely be around the dogs belonging to our family and close friends. We always joked that Indy believed in quality over quantity when it came to her friendships. Because of what Jason and Canine Scholars taught us, Indy was able to live a long, happy, and low-stress life with our family. I will always be grateful for that. Fast forward 13 years, and we adopted a new puppy, Donut. It had been so long since we had a puppy that we had completely forgotten how much work they can be! Add in the fact that Donut is a Great Pyrenees, and all of those independent, stubborn Great Pyrenees traits came shining through. I reached back out to Jason, and one of the first things that impressed me was that after 13 years, he still remembered Indy. Donut went through training with Canine Scholars, and the difference has been incredible. Jason worked with her on everyday manners and commands like recall and "place." Before training, getting Donut to come inside when called was nearly impossible. We would literally end up chasing a giant puppy around the yard trying to get her inside. Now, her recall is fantastic. She also walks beautifully on a leash, to the point that even my young daughters are able to walk her comfortably. For such a large dog, that gives us so much confidence and makes everyday life with her much easier. What I appreciate most about Jason is that his training isn't about trying to turn every dog into the same type of dog. He understands their personalities, breeds, strengths, and limitations and teaches owners how to set their dogs up for success. Thirteen years and two very different dogs later, we are still incredibly happy with Canine Scholars. Jason had a huge impact on the life we were able to give Indy, and now he has helped us build the same kind of strong foundation with Donut. We continue to recommend Canine Scholars to our friends and family without hesitation. If you are looking for someone who truly understands dogs and cares about creating realistic, lasting results for both the dog and the family, I highly recommend Jason and Canine Scholars.

We more or less got the same training session 6 different times. At the price point I recommend…read morefollowing a step-by-step tutorial online then doing some one-on-one coaching elsewhere.

Robin and her staff are fantastic. They truly love animals and this is obviously more than just a…read morejob to them it is a passion. We had very specific requirements for our girls due to age and personalities, the staff did not blink an eye. They said no problem and it wasn't. Our girls were happy there, well cared for,and attended too. These last kennel we used they came home dehydrated. The property is well made use of, exercise areas, play areas for different sized animals. The sleeping areas are clean, temperature regulated, and roomy. Robin is an efficient and organized business woman with whom my husband and myself felt very comfortable leaving our special girls there. We had a full tour and the new plans were explained. We do not kennel the dogs often so when we do I want to be able to have fun and know the girls will be fine. We were referred to this kennel and everything promised was delivered. You will not regret a tour to have complete confidence your family members are taken care of.

Our dog Violet loves Sheba's! She is boarded at their facility whenever we go on vacation & she…read morealso attends their camp once a week. We cannot say enough great things about the staff and their services! We are so Blessed to have found them!! We know when we are out of town Violet is in good hands!