Been taking our pets there for 8 years. Very professional, clean kennel and their communication is…read morevery good.

Still amazing! Love knowing the dogs are safe and well taken care of when we are awayread more

I cannot say enough wonderful things about Megan and ML Pet Services! Megan genuinely loves…read moreanimals, and it shows in the care and attention she gives them. While I was on vacation, Tucker developed tapeworms. Megan immediately recognized what was going on, got him to the vet, and made sure he received the medication he needed. Knowing she was there to take care of him gave me such peace of mind during a situation that could have been incredibly stressful. Megan is knowledgeable, dependable, prompt, friendly, and truly goes above and beyond. I never have to worry when I'm away because I know Tucker is in the best hands. Finding someone you completely trust with your pet is priceless, and that's exactly how I feel about Megan. I highly recommend Megan and ML Pet Services to anyone looking for someone who will care for their pets as if they were her own. Tucker and I are so grateful for her!

I love love LOVE Megan at ML pet services! I have complete peace of mind, and trust in her! My dogs…read moreabsolutely adore her (so does my cat!!), and one of my pups is very anxious, and scared of most people. Megan took the time to get to know her and build trust. We previously had a pet sitter a couple of years ago, and although she was lovely, Sadie just couldn't get used to her, and would always just bark and refuse to go outside. Not the case with Megan! Sadie loves Megan, and so does my other pup, Chloe! I also love that Megan shares pics of my pups, and keeps me updated. She is super communicative and on time. But the best part about Megan is the genuine love she has for 'her' animals that she pet sits for. She is a kind person with a massive heart of gold! I HIGHLY recommend her to anyone, even those with 'difficult' pups. She will win them over in no time!

Takes well over 48 hours to get a return phone call or email. Nobody answers the phone at the…read morekennels which is concerning if you have a pet staying with them. We had a reservation in October of '23 that I opted to cancel as my dog had a suspected case of bordatella and I wanted to be responsible and not get other dogs sick. At that point I was offered a refund for my deposit and I opted to keep it as a credit as I assumed we would use them again in the future. However, booking is a challenge as the lag time for response is far longer than the 'one business day' promised on their voice mail. Twice I have reached out and both times didn't receive a timely enough response (48+ hours). I needed boarding confirmation in order to book travel, so I went with a different facility. This week I asked for the deposit to be refunded as I don't foresee myself using this facility again and was told that since it was paid last year it would have to be kept on file as a credit. Nowhere in the contract does it state anything to that effect, nor was I made aware of that term in October. I've given 3 stars out of fairness as I think the concept is good and the facilities are nice. Lots of playtime and exercise. It's a shame about the lack of communication and shady financial dealings.

Our usual pet sitter couldn't take our Golden Retriever over the Memorial Day weekend, so he…read moresuggested that we take our dog to Wickersham's K-9 Ranch. The rates were reasonable and the website looked great, so we called to make an appointment for her drop off. My husband reported that they were very friendly when he called, and that we were welcome to drop her off and tour the facilities so we could get a sense of where she'd be spending the next week or so. We were excited to visit the ranch when we dropped off Ella. It was a good 70 minute drive out there, and when we arrived around 9:30, we received a very cool, aloof greeting from the fellow behind the desk. In fact, he didn't even speak to us or acknowledge us - another woman came out and helped us after a few minutes. She seemed surprised that we wanted to look around the facility, but obliged with a quick 2 minute tour. I wasn't terribly certain about the artificially dyed blue water in the lake, but the facilities are definitely clean, each dog gets a spacious space to sleep with an elevated bed and the dogs seemed very, very happy. Any misgivings I might have had when we visited were abated, however, when they dropped Ella off at our house after her stay. We decided to pay extra for drop-off (to save the 70 minute drive after our long trip) and we paid extra to have her bathed prior to drop-off, which isn't an option with some other places where we've boarded Ella. Ella showed up happy and exhausted, and smelling fantastic. In fact, a WEEK LATER she still smells good. I don't know what magic they worked in that bath, but it was a good one! And best of all, they dropped off some pictures of Ella's stay at what we are calling "camp". She loved swimming (usually an extra charge, but she got it for free as a trial since it was our first visit). Yesterday we received a fourth photo in the mail that they hadn't been able to include with the others, of Ella and a bunch of other dogs running. It was great to see photos of her having so much fun while we were away. I definitely recommend Wickersham's K-9 Ranch as a place to board your pet while out of town. It can be costly if you add in pickup/drop off charges and a bath, but your dog will have fun. It was a splurge for us, but one we'll likely indulge Ella in again on our next long trip!

Do not look anywhere else! Absolutely loved them and so did my two dogs!! I called them on a last…read moreminute request and they were able to accommodate with no issues! Communication A+

I returned home to dry water bowls (thankfully I have a fountain - which also wasn't refilled)…read moreempty food bowls and the treats that they said they gave to my pets were still in a sealed container. The owner claimed that they were busy and that it was an oversight, but I need to be able to 100% trust anyone I am letting into my home in my absence and looking after my fuzzy children. They did admit that they "misspoke" when I confirmed if they got their treats when I was gone. They also refunded my money.

I been with Alan since 2010. My Jr (miniature schnauzer) went blind so instead of boarding him. We…read morethought it's best to have Alan and his staffs come to the house instead. Charlotte Sitting is still with us til this day after Junior and Tigger passed on. I alway get the same dog walker. The fur babies get familiar. Nikki and Alan keep the keys to my house and my credit card stays on file. This is a long term relationship. I trusted them fully with my kids. Nikki always send me a pic and text when she's done with Piper. The newest and youngest member of the family. We have a couple trips planned and no doubt the kids will be boarding with them. I'm horrible at times at scheduling in advance for them to come and let the kids out.. But I never have to worry. I would text Nikki. She will give me a time and done. No worries, I know she or Alan will get over and take care of my furbabies.

Krista is so patient and wonderful with our matte-prone puppy shihpoo. She gives us helpful advice…read moreand it's clear she loves and cares about her clients!

This is my GSD eyes after being groomed here. Vet reported Severe redness (subconjunctival…read morehemorrhage) in both eyes, likely due to pressure on the neck during grooming.

Nicole has a gift... that not only will your dog but also your family will benefit from by her…read moreskills and passion for dog training. An energetic, needing a job field golden (unlike her older old soul brother) had me at my wit's end. Nicole immediately changed my mindset that she wasn't a bad dog... just a dog needing some support and a job. Nicole develops a toolbox of skills in your dog that encompass the physical to the mental which are successful across environments. She is detailed, communicative, and makes sure you have no questions. She individualizes everything for the dog and no one size fits all. Highly recommend!!

This is the kind of review I almost don't want to write because I don't want others to find out how…read moreawesome Laurel Oak is. But, alas, I cannot be that greedy. And this place deserves the praise! We'd previously taken our dog to one of the many other boarding facilities in this area and always been disappointed in the fact that (1) he wouldn't get any exercise because he's not the kind of dog to play with other dogs, he's the kind of dog who wants to walk with humans and (2) he'd always come home smelling HORRIBLE, even if the other boarding places had claimed to have bathed him. Then we found Laurel Oak, and we haven't looked back! We love that our pup gets two walks a day here, plus hours and hours of supervised play time. We love the Facebook posts showing that he's doing okay and "making friends". ;) And we love that when they say he is getting a bath, we can actually tell that he got a bath! This place is not really convenient to our home at all, but we keep going there again and again because we are so happy with the service and attention our dog gets. That alone is a testament to how great this place is.

I had an appointment to bring in my dog to be evaluated for a daycare spot, but before I brought…read moreher in, I spoke with the general manager on the phone to ask about the other Yelp review that stated they use electronic bark collars. She said they no longer use them after they had an incident regarding one, but they allow owners to bring their dogs in already wearing them. I asked about the wording of the waiver owners are required to sign, specifically asking if it had been revised so that it no longer required owners to legally consent to allowing the company to put bark collars on their dogs. She was evasive, stating she hadn't looked at the contract lately, wasn't sure if it had been revised, it was not going to be revised for the next few weeks at least, etc. I said, "Well, if you're not going to put bark collars on the dogs, then there is absolutely no reason why the company would need to keep that part in the contract, right?" She had no answer for that, other than saying "It's for owners who bring their dogs in with the bark collar already on, but we do not provide them." I said, "Well, how is it worded? Does it talk about the owner providing the bark collar, or does it require the owner to give consent for the company to put a bark collar on? Those are two very different things." She could not - or would not - answer that question. I asked her to get a copy of the contract, look at it, and read me the relevant part so we could just get clear on what the waiver actually stated. She said it was available online, but only after I signed up and signed in as a client and gave them all my information. I said, "You can't take 2 minutes to just read me the relevant part without making me go through all that?" She could not. She was busy; she had better things to do than provide minimal customer service on an important issue. Clearly, she had something to hide. My guess is that at this time the contract has not been revised and it still requires owners to legally consent to the company putting bark collars on their dogs. I'm not okay with that. I canceled my appointment. They didn't want my business enough to bother answering a simple yet important question, and I don't want to give my business to a company who requires owners to legally consent to authorizing the company to do what I view as torturing dogs, and tries to hide what they're doing. If you want humane, compassionate care for your furbaby with an above-board, honest and trustworthy company, look elsewhere. There are lots of better options.