Update: apparently they were sold to PetVet. I left a message for a vet to call me yesterday, no…read morecall back. I left a voicemail this morning, no callback. I called 6 times this afternoon and no answer. I'm here now and they can't tell me any information on the owner. Be aware, multiple doctors and staff have recently left. No notification was sent to my knowledge. They seemed to have things under control but I wish I would have known about the staff changes.

Around 15 years ago, my previous vet retired and referred me to Sharon Lakes. Even though it is…read moremuch farther from my home and in a more sketchy neighborhood, I trusted the judgment of my former vet and have been a client of Sharon Lakes since then. My dog actually loved going there because the staff knew her well and always treated her well. Over those years, I have spent probably close to $20,000 between kennel and veterinary services. (In some years, I have used the kennel for 50+ days.) I had a trip in late June, so as I have done many, many times before, I booked the kennel about 6 weeks in advance, so I thought all was well. A week before my trip, I received a text saying that the kennel would be closed for "reinnervation" (yes, that's how it was spelled!). I was baffled how they could make a decision to renovate at the beginning of the summer travel season and why in the world they would wait weeks after I had booked the appointment to notify me my appointment was being cancelled. That didn't sound at all like the behavior of the staff I had been dealing with for years. This seems an egregiously unprofessional way to treat one of their most loyal (and most profitable) clients. So at the last minute I had to find an alternate kennel in the middle of the busy summer travel season for a 15-year-old dog who has never kenneled anywhere besides Sharon Lakes--not the kind of stress a senior dog needs. The alternate kennel requested an additional vaccination that is usually optional for senior dogs so my dog lacked, so I hurried to Sharon Lakes to get that vaccination. During the much longer wait than normal in the waiting room, a twangy low-brow country music with profanity was blasting over the speakers (thankfully, this had never been the case before), and the front staff was full of people I had never seen before. Clearly something was very different. Only later did I find out that the entire staff had left after the hospital was recently purchased by a big faceless corporation. There was nobody employed there from the Sharon Lakes that I've known for years. In fact, there were no full-time vets there at all. That explains why I recently had to ask repeatedly for someone to approve a refill of the heartworm pills that I order annually. Then, to add insult to injury, after I had jumped through the hoops to find a different kennel at the last minute, 2 days before I was to leave town, I received both a text and an email asking me to confirm that I would be there for the boarding appointment--the same appointment that had been cancelled. So I had to text back to clarify why I was being to asked to confirm an appointment that was supposedly cancelled. They replied that it had indeed been cancelled but didn't explain why I was still receiving requests to confirm. This place has clearly been left in disarray, a sad shell of what it used to be, with a completely different front staff and evidently no full-time vets. This is no longer the facility we have known and loved for many years, so I'll be moving to a new vet and kennel. Postscript: I just picked my dog up from the new kennel that is much closer to my home. I was surprised to see that it was $10 per night cheaper than what I had been paying. New owner: Please spare me the vague and shallow "call us to discuss your concerns" copy-and-paste response. I've just plainly and publicly stated my concerns; there's nothing left to discuss in a non-public forum. The only reason I had traveled so far to that neighborhood was for the staff, but they are all gone. Nothing more to discuss.

Have been a client for nearly 5 years and until recently have always had a 5 star+ experience. The…read moreowners who started this business were fantastic, friendly, client and pet focused. Last year they sold the business to the current owner who has run things down hill. She is a curt and abrasive communicator. It is clear she feels she has plenty of clients and doesn't need you or your pet. The final straw for us was her cancelling a reservation for Memorial Day one week out, a reservation made almost 2 months in advance, leaving us to scramble to find new care. Not reliable and not professional so I highly recommend that you spend your money elsewhere for better care. Honestly I really am very sad to see what has happened to the good name the original owners created and even more disappointed to have to write this review but do feel that others need to know. Updating because the response is sadly a blatant lie as the last text message string received from the owner said "If something comes up we will have to go ahead with visits without meeting the pups," so there was no warning that rescheduling a visit days in advance is a "cancellation" nor a phone call or text message before sending a very confusing system generated cancellation of our visits one week out from the busy holiday weekend. Yet another reason to stay away. If you can't be honest or even pick up the phone to tell a client you are canceling on them and why, your service is severely lacking.

Holy pupperoni I can't believe Charlotte Pups isn't already on yelp, what a huge disservice to all…read moreof us animal owners in Charlotte! I was lucky enough to find Charlotte Pups because my neighbor uses them. We recently adopted our dog and have a great schedule worked out, but my fiance had to travel out of town for a week and he is usually the lunch walker. I called Stephanie at Charlotte pups and IMMEDIATELY knew that this was the right team to have on my dogs side. She refers to your animal as a baby and when I called she apologized for being flustered but when she was walking a client's dog she noticed that the dog had bloody diarrhea. She immediately called the owner and when the owner was not able to leave work immediately they volunteered to take the dog to the vet. Both Stephanie and Leah were there just to make sure the little pup was alright. Talk about service, my gosh. An added bonus is that their website is super easy to use and schedule on. You can pick how long you want them to visit for, if you want them to walk/feed/play, what hours to visit, etc. They also do overnight stays and offer to water plants, raise blinds, turn on alarms, rotate the lights, etc. But the best part is they check in with you after every visit. You get a little text letting you know how it went, if your animal used the bathroom, and sometimes even a picture! I wish my fiance provided that quality of service, haha! Overall I am so glad to have found the Charlotte Pups team. They are a true pleasure to work with and love animals - what more could you ask for?

Highly recommended Doggie Styles!!! Our Beau loves when Dennis comes to visit!!! So convenient and…read moreworth every penny!!

Katie and her team are some of the best groomers in the area, hands down. They are timely,…read moreprofessional, and highly respected in the community. Highly recommend them to anyone looking for a great groomer.

Dr Wolf & all the staff are always wonderfully attentive and compassionate. We trust them…read morecompletely with our dogs.

I've been using Creature Comforts for over 7 years. When I moved to Charlotte I was looking for an…read moreestablished family business. I found Mark and he has been the best! I trust him and his sitters to take excellent care of my babies, be respectful of my home and do a good job.

Kind and very patient with our furbabiies. Very welcoming and calming atmosphere for both patients…read moreand their parents.

Fear free certified! A vet is not a fun place for my furbabies, but this practice is so kind and…read moregentle with them! I trust Passionate Paws with all of my vet care and Fuzzy Bubbles (their grooming salon) with all of my grooming needs. The staff feels like family!

I'm sorry. They are both very nice people, however, I didn't bother to interview any more local…read moretrainers. I signed on with them not knowing that most reputable trainers do not require all payment upfront ($2400). I did pay it but when it was recommended that I put an ecollar on a 3 1/2 month, 7 lb Shih Tsu it really bothered me. Tammie had the shock on level 4. My precious puppy hasn't been herself since. I've interviewed several other reputable trainers who have been in Charlotte for years and were recommended by people who have used them. I have ended my training with them and would encourage others to question paying $2,400 up front. It certainly protects the trainer but cost the customer "big time" if it doesn't work out.

Jim and Tammy did an incredible job with our two high-energy, leash-aggressive dogs. We had tried…read moreother approaches in the past without much success, but their balanced, corrective techniques made an immediate and lasting difference. They are firm when needed, but always kind, patient, and genuinely loving with the dogs. They were also very responsive, kept every visit on time, and extremely patient training us along with the dogs. Our walks are now calmer, our dogs listen better, and we finally feel confident handling them in situations that used to be stressful. Their training was absolutely the right approach for our dogs. Highly recommend Jim and Tammy to anyone looking for experienced, honest, and effective dog trainers.

Disappointed In her unwillingness to help my 4 month old puppy. Contacted her fo see if she could…read morehelp with handling/ grooming issues and she said she didn't want to help bc he was bred bad and couldn't be trained. To muzzle him and deal with it. Wow. After contacting many trainers she is the only to say this. It's upsetting and concerning to say the least

I can't say enough about Katie & Top Dog!! I rescued a 70 lb. puppy from CMPD at the end of March…read more He's been on the streets & never an inside dog & had NO MANNERS!! After just 2 sessions, Katie has taught me & my 11 year old son how to teach him good manners. Sugar Ray met a teenager today who commented on how well behaved he was!! I was shocked! There are tons of dogs & kids in my neighborhood & now MY pup is the best behaved one & I can take him anywhere. I used to cringe at the idea of walking him too far from home & now we all have the confidence to enjoy each other without any worries at all!! AMAZING! Thank you so much for making Sugar Ray part of our family.

Gosh there are no words to adequately describe our experience working with Rachel and Keendog…read moretraining. She was our 3rd trainer and honestly last resort before turning to medicating our reactive dog. She got back to basics, tailored her approach to his breed and genetic instincts and layered in play with a balanced training approach with positive reinforcement and correction techniques. This truly has been the only approach that has worked and our dog is thriving. Rachel is so knowledgeable and has made this the best experience for our family and our dog. We are so grateful!

We have had 4 dogs work with Keen Dog trainers and have been very happy with the results. All the…read moretrainers we have worked with have been excellent and very accommodating to our needs and schedules. I am constantly amazed with all the little things they pick up on, which I never would have noticed.