I have used various camp Bow Wow locations, but this location has become my primary whenever I have…read moreto board my pups locally as this facility accepts dogs under 10# (not all locations accept under 10#). The process is typical for Camp Bow Wow of requiring new-camper interview prior to board/day camp. The interview process requires the pawrent to stay at the facility approx. 30 minutes while your pups' temperament/socialization skills are evaluated. If given the green light, pup is required to stay for a few hours of play. Staff is very helpful and caring towards the pups. They are also very efficient with the check-in/out processes. The facility seems clean and well -organized. There is an adjacent parking lot. Reservations and sharing records is now very easy via the Camp Bow Wow app, which also allows you to view your pups while they are in the playrooms and establish reservations with any of the camp Bow Wow locations. This location is quite a drive for me, but I have yet to find any other place who I trust to care for my precious pups when I have to be away for several days!

Absolute Failure of Care: Unauthorized Injury and Mismanaged Play…read moreI am writing this review as a serious warning to other dog owners. My experience with Camp Bow Wow Matthews was unacceptable, resulting in injury to my 10-month-old puppy and a complete failure of service on a follow-up visit. Incident 1: Unauthorized Procedure Resulting in Injury On his first visit, my 10-month-old puppy was subjected to an unauthorized nail trim that I did not request or approve. When I picked him up, his toenails had been cut down below the quick on multiple toes and were bleeding profusely. This indicates a severe lack of care and training, compounded by performing a painful procedure without owner consent. I complained to the staff immediately about the pain and distress this caused my puppy. Incident 2: Mismanagement of Play and Unapproved Confinement Despite the initial injury, I gave them the benefit of the doubt and brought him back. I picked him up to find he had been isolated and crated for the final three hours of the day. The staff claimed this was because he was "targeting a puppy." I reviewed the video footage they provided and confirmed that the behavior they labeled as "targeting" was clearly rough, energetic play--not aggression. For a professional daycare facility, misinterpreting normal puppy play and confining him for three hours instead of actively managing the group or separating him into a smaller, supervised area shows a complete lack of necessary skill and accountability. The combination of causing a preventable, unauthorized injury and then failing to provide the core service (socialization and supervised play) demonstrates a serious lack of professional care and judgment. I requested a full refund for both failed services. I strongly advise other pet owners to find a different facility that prioritizes the safety, accurate behavior assessment, and well-being of your dog.

Kind and very patient with our furbabiies. Very welcoming and calming atmosphere for both patients…read moreand their parents.

Fear free certified! A vet is not a fun place for my furbabies, but this practice is so kind and…read moregentle with them! I trust Passionate Paws with all of my vet care and Fuzzy Bubbles (their grooming salon) with all of my grooming needs. The staff feels like family!

Have been a client for nearly 5 years and until recently have always had a 5 star+ experience. The…read moreowners who started this business were fantastic, friendly, client and pet focused. Last year they sold the business to the current owner who has run things down hill. She is a curt and abrasive communicator. It is clear she feels she has plenty of clients and doesn't need you or your pet. The final straw for us was her cancelling a reservation for Memorial Day one week out, a reservation made almost 2 months in advance, leaving us to scramble to find new care. Not reliable and not professional so I highly recommend that you spend your money elsewhere for better care. Honestly I really am very sad to see what has happened to the good name the original owners created and even more disappointed to have to write this review but do feel that others need to know. Updating because the response is sadly a blatant lie as the last text message string received from the owner said "If something comes up we will have to go ahead with visits without meeting the pups," so there was no warning that rescheduling a visit days in advance is a "cancellation" nor a phone call or text message before sending a very confusing system generated cancellation of our visits one week out from the busy holiday weekend. Yet another reason to stay away. If you can't be honest or even pick up the phone to tell a client you are canceling on them and why, your service is severely lacking.

Holy pupperoni I can't believe Charlotte Pups isn't already on yelp, what a huge disservice to all…read moreof us animal owners in Charlotte! I was lucky enough to find Charlotte Pups because my neighbor uses them. We recently adopted our dog and have a great schedule worked out, but my fiance had to travel out of town for a week and he is usually the lunch walker. I called Stephanie at Charlotte pups and IMMEDIATELY knew that this was the right team to have on my dogs side. She refers to your animal as a baby and when I called she apologized for being flustered but when she was walking a client's dog she noticed that the dog had bloody diarrhea. She immediately called the owner and when the owner was not able to leave work immediately they volunteered to take the dog to the vet. Both Stephanie and Leah were there just to make sure the little pup was alright. Talk about service, my gosh. An added bonus is that their website is super easy to use and schedule on. You can pick how long you want them to visit for, if you want them to walk/feed/play, what hours to visit, etc. They also do overnight stays and offer to water plants, raise blinds, turn on alarms, rotate the lights, etc. But the best part is they check in with you after every visit. You get a little text letting you know how it went, if your animal used the bathroom, and sometimes even a picture! I wish my fiance provided that quality of service, haha! Overall I am so glad to have found the Charlotte Pups team. They are a true pleasure to work with and love animals - what more could you ask for?

Our dog loves Central Bark. He is always excited to hang out with his human and doggie friends. He…read morehas been going regularly for two years and our experience has been great!

This is place is lovely-our pups love coming here and it is great for us so they have lots of…read moreexercise and entertainment (especially during rainy weather). It is evident they take good care of the animals and we hope others take their fur babies here-highly recommend . Also, groomer, Ashley, is sweet and does such a wonderful job with Mac & Lemon

Dr Wolf & all the staff are always wonderfully attentive and compassionate. We trust them…read morecompletely with our dogs.

I've been using Creature Comforts for over 7 years. When I moved to Charlotte I was looking for an…read moreestablished family business. I found Mark and he has been the best! I trust him and his sitters to take excellent care of my babies, be respectful of my home and do a good job.

I have been so impressed with the Kennel club and it's wonderful volunteers. Each person has made…read moreme and my pooch feel super important. Everyone is extremely friendly, kind, and respectful. They offer plenty of classes to keep you and your 4-legged friend happy for a lifetime. I entered the Therapy Dog 6-week class. It was a packed class of 12 dogs & their owners. Even with that size of group, I felt like I received individualized attention, when needed. The facility is spacious and clean. There is an area outside dedicated for the agility course. I think that looks fun and I think that will be the next class I sign my pup up for. If you are looking for obedience courses to train your new pup or you want to continue developing relationship with your pooch, sign up for one of their classes and you won't regret it.

Great place to learn and experience the excitement of Dog Shows. The staff are extremely kind and…read morealways helpful, as we were new to the idea and they greeted my wife and I as if we were family. We will be back and continue to develop our Show Dog Bishop. They offer weekly classes and beginner shows were you can learn all of the technicalities of the art if showing a dog. Very clean environment be sure if you do have allergies to take in advance.

Everything went perfect and SARA and Thomas are wonderful people and they are good with dogs. My…read moredogs love to go there. I wouldn't take them anywhere else. You should definitely try them.

This is the only place I bring my doodle. These guys are wonderful. Every pup pup interaction is…read moresweet, kind and patient. True professionals who I can't recommend enough!

My groomer name Lauren did an excellent job on Velma my grand dog. I found them on the Internet. I…read morewalked in and the place is beautiful. It's like a dog boutique place. Yes, we shall return!

I did not have a good experience with this place at all. They called to reschedule me to a whole…read moreother day. Then when I get there I explain the type of cut I want and details, I even showed the owner a photo. He assured me they would do a good job. When I picked up my dog they did not follow instructions at all, not mention they took 2 hours longer than promised. I gave him feedback to cut the hair on top of my dogs head and cut the tail down like I had originally asked for. He then proceeded to go back and forth with me about what a schnauzer cut is and what it's not (which I have never had to explain in detail in 10 years). They took my dog back to fix the cut and my dog came back with a clipped ear... My dog now has ptsd with grooming and has unfortunately become aggressive with groomers (which he has never in his 10 years of life). Extremely upset and unsatisfied.