Went in as instructed to show ID and other requested documents. Walked in employee said he would be…read moreright with us, stood there for 10 minutes, was never asked what we were there for then was asked to step outside and the employee locked the door behind us. Like REALLY DUDE? That's the extent of your customer service skills?! This was about 12:45 this afternoon, not like we showed up at closing time.

The units are well priced for the location and sizes, the area is kept clean and plowed when it…read moresnows. The employees are some of the friendliest and most helpful people ive dealt with at storage facilities. Would definitely recommend to others.

I have a brand new storage unit here. Less than 3 month into my stay and they're already raising my…read morerates. This is Ridiculous

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1707 E Lyons Ave is no exception. Our Spokane storage facility offers a large selection of unit sizes with convenient options like drive-up access and vehicle storage. Located near E Lyons Ave and N Crestline St, we're trusted by neighbors in Suncrest, Mead, Spokane Valley, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Super clean facility. Top-notch. Not one speck of dirt in my unit when I moved in. I left my…read morestorage unit unlocked the first day, and the staff member called me to let me know that it was unlocked. That was the very first day. That shows efficiency and caring. There is plenty of lighting during the evening. Easy access to get in, using your app on your phone. Highly recommend this facility. Staff is very efficient, personable, and willing to help. He gave me all the necessary information regarding insurance, etc. you get what you pay for with this company. If your valuables are important to you, check this out. You won't be disappointed.

Never ever rent from Extra Space! Their rates are outrageous. I rented 2 units, one was 10x20, and…read morethe other was 10x10. They get you in with a low price but within 6 months they double the cost. I started out at $150. After 6 months it went to $300 and 6 months after that $400. That's when I got out of there. Go to ABC storage!!! They are great people with reasonable prices and when they raise their rates which is not often it's $10-15 a month not $100 a month like Extra Space. Extra Space holds you hostage PAY WHATEVER WE WANT OR WE KEEP YOUR STUFF!!! DON'T GO THERE!!

Review guidelines? Boy if that don't say it all. I doubt very much so that these are even legit…read morereviews considering I received a phonecall one day from a guy who asked if I would write a good review for these folks, he would in return, after also giving him 10 emails of people's, pay me. I think it was something like $20 for every ten emails given. I know for fact this storage is not a good place at all. I'm experiencing their poor treatment . I can't wait to clear my belongings out and move on to a much better self storage. These people will have all access to your bank accounts. ,they will then make reasons up to charge you $40 here,$15 there. Always helping themselves to your money, without first contacting you. They send themselves over to your unit, as your in it, driving back n forth, doing a whole lot of nothing, while casing your unit. Unfortunately, I have been with them for at least 3 yrs if not 4. Not one time have I received a thank you for your business, or, thanks for being a loyal costumer. So much to worn my community of, but first let's see if truths even get to be posted, you know, with their review guidelines and all Sincerely, frankie. Oh and I have to give at least one undeserved star to post. Suprise

We have had our travel trailer stored here since 2019, mind you we pay nearly $1700 a year, 2…read moreweeks ago our large full propane tank was stolen, they will do nothing they said to call the police, that also means nothing for theft. Big warning your items are not safe in this facility from theft.

Just rented here. Dealing with the new manager here was refreshing. Former military and law…read moreenforcement background made me feel like my things are safe. I would totally recommend this facility to anyone. Sign up was quick and easy. Tell you I just moved from out of state and had a storage there, but there is no comparison from the last place to this. Bear storage is my new go to place to store.

Wow! Great Service!!! Came in to rent a storage room because I am losing my place to live and had…read moreto put my stuff away like yesterday. The manager Andrew was getting ready to go for lunch. I asked to see pricing and a few storage room sizes he said no problem with a smile. He asked several questions to best figure out what size I would need. He found one that would work best for me. I got a great deal for the storage room! I am sorry that I cut into your lunch time, but it was much appreciated that you went above and beyond to help me out!

Jamie, in the office, was very helpful and just about the most polite and professional person I…read morehave dealt with in a long time. It was uplifting to know a customer is listened to and cared about still. Thank you. Kelly R 9/15/24

Very slow paced, but pleasant staff…read more One staff member and I had a conversation, and it was pleasant and fun. The other staff member advised me to come back if I ever needed services. I had left this company at the time because I needed something different. Nothing against this company. They should pick up the pace a little bit. I had requested storage units and a truck. It just did not work out for me at the time. It was cheaper than the next Storage that I used later.

if you are looking for storage. DON'T! homeless people live out of the units. It's dirty and pour…read moreurine out. It smells bad too. Nobody answers the phones to even complain.

I've been with this mini storage for over 20 years now and it was wonderful. Up until recently when…read moreit got new ownership or management. I'm not sure but now it sucks. The service sucks. The employees sucks. The whole thing sucks

Fat, horrible, greedy, worthless pieces of cheap ass s**t! That sum it up for you?…read more Go somewhere else! Anywhere else! Expensive, $100 late fees, unprotected, leaky, uneven and, in all other ways, crap! I've had the owner, during business hours, in my own unit, threaten me with a gun... Don't let the "nice" lady in the office fool you either. Worthless scum doesn't begin to describe her...