I have never had a customer service experience like the one I had with "Peggy" and Budget Storage. After a lengthy legal proceeding, the court confirmed my inheritance was mine and the person trying to steal it had no case. So, the trustee sent me a notarized letter transferring ownership of the storage area in which my mother's things were stored to me. This was per a phone conversation he had that this is what was required by Budget to transfer ownership.
I drove 1,500 miles to take possession of my stuff only to be refused by "Peggy." First she said Idaho law does not allow ownership of a storage unit to be transferred. When I could find no such law, I called her for a reference. Then she informed me that it was against Budget Storage's policy to transfer ownership. So I asked about adding an authorized person. No, they only allow one person to have access to their units. OK.
My attorney and the trustee were confident this could be cleared up if the trustee went and spoke with "Peggy." Uh, no. Costing me $250/hour for the trustee to drive from Spokane, all we got from "Peggy" was evicted, I was told "we would NEVER rent to YOU," and while the trustee was allowed to show me the unit and items stored there, he was admonished "don't give her the code!"
Mind you, I have never set foot in Budget Storage before, nor ever met "Peggy" before. But yet she treated me like some sort of notorious criminal. To top it off, laughingly, I later received an email from her telling me I had been "tresspassed" and was not to step foot on their property lest I be arrested. Huh? I was never impolite, hostile, or argumentitive with this woman. I to this day do not understand her hostility towards me. She kept babbling on something about they were not going to get involved in a dispute over ownership. But there was no dispute, there never really was. The court made that clear.
"Peggy's" action have cost me several thousands of dollars that I didn't need to have spent to extend my time in CDA to collect my belongings. It took me two weeks to get full possession of my belongings, time spent in a hotel. I had to pay movers to come and move the stuff to another facility. All of this with no explanation from Budget regarding "Peggy's" behavior.
You conduct business with this establishment at your own risk. They have very strict policies concerning ownership and access to the units, especially compared to other local storage facilities. I recommend you take your business elsewhere (at less cost, too, btw). read more
