Excellent customer service and indoor storage unit. I would highly recommend their storage unit.

It's amazing Buxbear Storage in Hayden has NO issue in taking almost 400$ a month on rental of two storage units. But when u are owed a credit of 84.99$ i was told the management wasn't sure how to credit your Credit card. Now lo and behold was told the Owner dosent to overpayment/ credit back to the renter. Well it's a good thing I have a receipt from Buxbear showing I have the overpayment / credit due. Not happy with Buxbear or the owner at this point. read more

BuxBear Storage Hayden - Self Storage Near Me - Hayden, Idaho

We were in need a storage close to where we live and found this hidden gem! Cintia was extremely helpful and kind. She explained everything in detail. We asked about a military discount, and she gladly applied that to our monthly bill. We were able to get an end unit that was convenient to load and stack our boxes. Thank you Cintia for your help and kindness. read more

Amazing service by caring and responsible people. I stored my HHG goods here when i moved cross country in winter 2023. I was so please that Katy and staff were able to help me make plans with the moving company when i purchased a new home and was ready to have my HHG shipped. Katy and staff and were willing to take items I no longer needed and donate them . So hard to find trustworthy people who keep their word and go the extra mile. No bad experiences here! read more

I've been storing here for almost 2 years now, Susan and her management team are wonderful and I highly recommend Buxbear for your storage needs as they have kept my items safe and I will continue to store here. read more

They have amazing customer service! Katie was very kind & professional! We 10/10 would recommend BuxBear to anyone looking for a storage unit! read more

This has been the worst storage unit experience ever!!! I came home to my house flooded with water on January 1st. I had to move immediately and needed to put my belongings in a storage unit. I contacted Bux Bear, who had a 50% off for 2 month special. They quoted me prices and told me if I had auto pay each month that I would save $20.00 EACH MONTH. They also told me and there was a sign that said if I left a Google review I would also receive a $20.00 credit. I submitted all the paperwork, insurance declaration and was assigned a storage unit. I gave movers access to my unit. When they got to my unit approx 6:30pm on January 6th, my unit had two locks on it. The office was closed and nobody would answer the phone. They had a trailer full of my belongings and my home was flooded so they could not take the items back to my house so they found the closest open unit and put my stuff in there. The next day I went into the office to complain and fix this problem. They assigned me a new unit and told me there were someone else's belongings in the unit that was originally assigned to me. I went back to my unit on February 8th to discover a second lock on it, again. I was not late with my payment. I was told they were under new management and saw that my unit was never changed in the system and should have been empty so they locked me out of my unit. I was in the office for hours fixing this. It was ridiculous. My house had just flooded and the previous employees had offered to keep my plants in the office and water them for me.On February 8th I was told I needed to remove them asap. Once again I left thinking everything was fixed. I went back February 9th and my code did not work to get in. I had to go back to the office to get this fixed, again. On March 12 I went back to my unit. When I went to leave my code would not work!!!! My children and I were locked inside and we couldn't leave. I tried to call all the phone numbers posted and online, nobody answered. I had to wait until someone was leaving so I could follow behind them. I have been so stressed with my home flooding and having to move 4 hours away, this situation has made me furious. I've had nothing but problem after problem. They did nothing but apologize for the constant misunderstandings and mistakes. Because of this horrible situation, I refused to pay because everything I was originally promised was not done. I ended up getting months behind and could not get caught up. They don't accept partial payments and would not work with me. They have charged me almost $200 in insane fees and charges and refuse to credit anything. I finally paid my balance current on June 23rd and went to my unit. I found my lock cut off and did not receive notice of this until days later, and an insane $50 charge. It is now July 11th and I tried to go to my unit and I find an orange lock on my unit, again!!!!!!! I received an email last night that said I'm 5 days late and going to be charged another late fee but if my unit is due on the 8th, and today is the 12th, that would be 4 days late. But I'm locked out of my unit already???? And of course nobody was there or answered the phones last night. I'm told none of the fees on my account can be waived, they refused to make payment arrangements with me, they refused to take partial payments, they would not honor the autopay discount, they would not honor the review credit, I've been repeatedly locked out of my unit and have had more issues that I can handle! And they've now charged me over $200 in fees. Do not rent from BuxBear! This has added more stress to my life and it has been the worst decision I have made. read more

Professional friendly staff Katy is very helpful and answered all my questions. The facility is impeccably clean and well-maintained, my storage unit was water-tight and free from rodents or critters of any kind and pretty close to dust-free. Highly recommended and I will use again should the need arise. read more

I've never had storage before, was very stressed. Then I met Katie... We talked about my situation and what I needed to store. She showed me a couple of different size units and gave me some advise on how to pack so I could easily find something if needed. What a Relief.....I Love Katie!!! Where did you find her??? A++++ read more

I recently moved all my worldly goods to BuxBear Storage in Hayden Idaho from out of state. I originally called about a month before I was planning to move to get some information and to hold a unit. I spoke with Kim and she was lovely and helpful and gave me all the information I needed. As it got closer to the move, I received a call from Katie regarding the hold on the unit. It can only be held for a week, so I had planned to call and pay for the unit. Katie told me that since it would be a few days until I got there, they could hold it a little longer. She called me on a Saturday, as we were on the road driving up there to get everything set up for a Sunday unload. She was absolutely amazing. She was fun, friendly, professional, patient, understanding, kind, all the things you want from someone you are doing business with. Every time I have spoken to her, she has been the same. Even if the units were trashy, I would still want to work with her. Fortunately, they are NOT trashy! When we arrived to unload the truck, access to the yard was quick and easy, the unit was clean and well lit, there is a cart to help with the heavy stuff. I could not be happier. The unit is also 1/4 of the price I was paying out of state. Extra bonus!!! read more

I have rented storage units at this location three separate times now. I love the professionalism and how helpful they are and I love how wide it is in between units - super easy to navigate when you have a trailer! read more

The manager is smart and customer oriented. The facility is almost brand new and has climate controlled units in small sizes. Perfect for documents and pictures etc. You will be very happy storing your valuables in this facility. read more

Lied about price. Rang about 20 storage places asking their prices for 10x25. This place said $95. Drove out to rent it. In person, the guy tells me the price is now $135. An old scam called 'bait and switch.' read more

Everything was great. I stored things with them for a year and a half, eventually using two different storage units. The price was as listed online (cheaper than almost every other place), the security was more than adequate, and the staff was always very helpful. Adriana (I think) was especially helpful when moving out, cutting off a lock that had malfunctioned without any extra cost. This is the best experience I've had with longterm storage. read more

These guys are fantastic! I called around for pricing and found them to be the most reasonable. Clean, many sizes, and convenient. Went in and rented a unit with ease. Really happy with the customer service. read more