Super clean. Top notch. Not one speck of dirt when I moved in. I accidentally left my unit unlocked…read morethe first day, the staff member called me on the phone. Let me know that it was unlocked. This is a caring attitude and efficiency. There is plenty of lighting during the evening hours. There is easy access to the gate with your phone app. Or you can use a code. I highly recommend this facility for its efficiency, cleanliness, and kind staff. The gentleman gave me information about insurance and made sure I was aware of everything I needed to know. You get what you pay for here at this facility. If you value your belongings, you need to try out this place. You won't be disappointed.

I have been renting a unit from this location for over three years. They are always on top of…read morethings. Make sure everything is safe and keep me updated on things that I need to know while I'm out of state. Love their customer service shout out to my guy Lou! Thank you so much for helping me, when I lost the key to my lock, he took off the old one and replaced it with a new one and all of my stuff was just how I left it. Highly recommend this location if it works for you I live in Seattle and still use this to store all of my precious things that I'm not ready to give up yet.

My husband and I relocated from Atlanta, and Marissa and Patti have been so helpful. My husband…read morearrived with one load in September and they had everything already for him. We were so pleased, we rented a second unit in October. Every time we go by the office, they are friendly and welcoming. I compared prices online and felt theirs were competitive, plus the facility was nearby the area where we anticipated buying a home. When we had trouble with one of the locks (turned out to be operator error LOL) they quickly and graciously replaced the lock. To top it all off, we won the recent gift basket and have been enjoying our goodies and gift certificate.

I can't say enough GREAT things about Veradale Self Storage! Marissa and Patti are exceptional…read morehosts to this storage facility! Marissa is who I have primarily been in contact with and she ALWAYS goes above and beyond to help me in any way possible!! I just lost my husband and as you can imagine, my brain wasn't functioning on all cylinders but Marissa stepped in to save the day to help me figure out how to open my gas tank cover!! Now that is what I call superior service!! I now have 3 storage units there and I wouldn't consider going anywhere else! My belongings are safe and the facility is clean and well groomed during the snowy days, and for me, Marissa is the very best at her position and treats us customers like we are royalty! Thank you Veradale Self Storage for having the full package of not only taking good care of our belongings but also us as individuals!!

I searched all over for a place to store our motor home that was reasonably priced and found…read moreAffordable Storage. This was the bed price by far. The office staff are wonderful to work with and the facilities are kept up and are secure. I highly recommend this business.

These are very nice people. However, even giving notice they do not return your storage fees…read more VERY expensive since they charge you ahead and won't refund. I have called several times and the owner is always unavailable to check with according to the nice receptionist. We rented a large unit to put our RV trailer in, OOPS...there was not enough room to back the trailer in as the alley was too narrow. Yes, $300 and no refund, could not use the space. We went to outside storage, very small space, hard to get in, and they credited ahead but when we left 2 months early, too bad.. I rented a 10 foot wide storage unit to put my car in, oh the opening is only 8' wide, very hard to get my suburban in, only had 4 inches per side. Just be careful when you rent from this business.

Bad experience. Lured in with low initial price. Two big increases over 10% each time. Unpleasant…read morepeople to deal with. Impossible to talk to anyone above clerk level. Found and called 5 different phone#'s - all answered by robots (ro-butts?). Never returned calls. Local employees WOULD NOT HELP when payment website would not accept monthly payments after having done so for two years. They are demanding a late fee now. DO NOT PATRONIZE - Find another place or rent a storage container like I did. If they had negative star ratings, I would give them a MINUS 10.

Spokane Valley location I would give 0 stars if I could. I…read morewould not recommend renting here. I had discontinued auto pay and they took money out anyway, they upped my monthly rent with no notice, did not investigate or care that someone had cut our lock off and put on their own. None of the staff knows what others are doing. Rent elsewhere!!

Bait and switch, they raised my rent two months into my lease for absolutely no reason. just…read morerandomly received an email informing me that my rate was increasing. Otherwise my experience was okay. Facility seems functional, my unit was as described. The hours suck, and there seem to always be people working on cars with most of the path blocked.

Absolutely not recommended to anybody. We had multiple issues with this location and management. We…read morepaid for a climate controlled unit and were never notified that climate control didnt work anymore in the building that we were placed. We moved units just to receive a letter that the rates will be increased. You're better off at another location, especially if you value your items.

Run, don't walk from this company! They run a very unethical business model, and they do this to…read moremany of their customers from what I can understand. Without going into too many details ... I was scammed with this company on two fronts. The biggest one that I've heard other people have had the same thing happened to them is that they tell you that they lost your container or that it hasn't arrived yet and they don't know when it will arrive and they end up charging Over $400 per pod as a storage fee. I had already paid them almost $10,000 for my move and because they came up with the above-stated and pretended to store my containers when, in fact they were lost, They charged me another $1600!!! That is just for storage because they also charged for delivery which I was happy to pay, but guess what they didn't deliver on time and they didn't even give me the proper notice that they were changing their delivery and pick up times. This company is a hot mess!!

Was quoted a price after filling out the online worksheet and speaking to Ken. Signed the contract…read more . Ken then called and indicated the weight of the move would require them to come out for several hours the day before to prep the furniture and that I needed to sign a new contract . The new contract was 1200 .00 more .. started looking at the new contact and the moving materials were being charged on both days . He apologized , blaming the computer . The job went from 5300 to 6800 . Between the 2 day change and double billing for materials , requested my deposit back and found another company . The new company did it in one day for 3500.00 .

These movers lost my bed, a whole box of my belongings including tools. The had no respect for my…read morestuff, breaking items and generally being reckless with my things!